GE 28811 series User manual

Model 28811 Series
DECT 6.0 Cordless
Handset Speakerphone
Answering System
User’s Guide
Your new GE telephone system is EXPANDABLE up to a total of 6 handsets
(by purchase of optional Model 28801 handset with charge cradle)


Important Information
NOTICE: This product meets the applicable Industry Canada technical
specications.
Operation is subject to the following two conditions: (1) This device may
not cause interference, and () This device must accept any interference,
including interference that may cause undesired operation of the device.
The equipment must be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions
may not prevent degradation of service in some situations.
Repairs to certied equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe systems, if present, are connected together. This precaution may be
particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves,
but should contact the appropriate electric inspection authority, or electrician,
as appropriate.
NOTES: This equipment may not be used on coin service provided by the
telephone company.


Interference Information
This equipment generates and uses radio frequency energy which may
interfere with residential radio and television reception if not properly
installed and used in accordance with instructions contained in this manual.
Reasonable protection against such interference is ensured, although there
is no guarantee this will not occur in a given installation. If interference is
suspected and veried by switching this equipment on and off, the user is
encouraged to try to correct the interference by one or more of the following
measures: Reorient the radio/television receiver’s antenna, relocate the
equipment with respect to the receiver, plug the equipment and receiver into
separate circuit outlets. The user may also wish to consult a qualied radio/
television technician for additional suggestions. This equipment has been fully
tested and complies with all limits for Class B computing devices pursuant to
part 15 FCC Rules and Regulations.
Telephone Network Information
Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company, where practicable, may notify
you that temporary discontinuance of service may be required. Where prior
notice is not practicable and the circumstances warrant such action, the
telephone company may temporarily discontinue service immediately.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the
operation of its business. If these changes are expected to affect the use or
performance of your telephone equipment, the telephone company will likely
give you adequate notice to allow you to maintain uninterrupted service.
Notice must be given to the telephone company upon termination of your
telephone from your line.


REN Number
On the bottom of this equipment is a label indicating, among other
information, the Ringer Equivalence Number (REN) for the equipment.
The REN is useful in determining the number of devices you may connect
to your telephone line and still have all of these devices ring when your
telephone number is called. In most (but not all) areas, the sum of the RENs
of all devices connected to one line should not exceed 5. To be certain of the
number of devices you may connect to your line as determined by the REN,
you should contact your local telephone company.
REN Number is located on the cabinet bottom.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,7,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 0 centimeters between the radiator and your
body. This transmitter must not be co-located or operated in conjunction with
any other antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF
exposure guidelines when used with the belt clip supplied with this product.
Use of other accessories may not ensure compliance with FCC RF exposure
guidelines.
Information for DECT Product
This telephone is compliant with the DECT 6.0 standard
which operates in the 1.9GHz to 1.9GHz frequency range.
Installation of this equipment is subject to notication and
coordination with UTAM. Any relocation of this equipment must
be coordinated through and approved by UTAM. UTAM may be
contacted at 1-800-9-886.

5
Important InformatIon .................... 2
Interference InformatIon ................ 3
telephone network InformatIon .... 3
ren number .................................. 4
hearIng aId compatIbIlIty (hac) .... 4
lIcensIng ........................................ 4
fcc rf radIatIon exposure
statement ................................ 4
InformatIon for dect product ..... 4
IntroductIon .................................. 8
before you begIn ........................... 8
Parts CheCklist ..................................8
telephone Jack requIrements ......... 9
InstallatIon ................................. 10
Digital seCurity system .................10
imPortant installation
guiDelines ...................................11
handset layout ............................ 12
base layout .................................. 13
InstallIng the phone ..................... 14
installing the hanDset Battery ...14
Base station .....................................15
goog411 ......................................16
programmIng the telephone ......... 17
stanDBy sCreen ...............................17
Programming FunCtions ................17
Phone Book .....................................17
Table of Contents
review reCorDs ...............................17
aDD reCorDs ....................................18
inserting a Pause in the Dialing
sequenCe .....................................18
eDit reCorDs ....................................19
Delete reCorDs ...............................19
Dialing a numBer From internal
memory ........................................20
room monitor .................................20
set alarm CloCk .............................21
hanDset setuP .................................22
language ....................................22
hanDset name...........................23
ringer tone ...............................23
ringer volume ..........................24
viP meloDy ...............................24
storing viP meloDy ................25
Changing a storeD viP meloDy
reCorD ........................................26
reviewing anD Deleting storeD
viP meloDy reCorD .................26
key tone ....................................26
set Day/time .............................27
equalizer ....................................27
area CoDe ..................................28
tone/Pulse ................................28
registration ...............................29

6
De-registration ........................30
gloBal De-registration ...........31
DeFault setting ........................31
telephone operatIon .................... 32
visual inDiCators .............................32
Base ............................................32
hanDset......................................32
vmwi / visual ringer inDiCator
on hanDset ................................32
sPeakerPhone oPeration . .................32
making a Call .................................33
answering Calls .............................33
Call timer ........................................33
auto stanDBy ...................................33
ringer volume .................................34
Flash/Call waiting ...................... 34
last numBer reDial ....................... 35
exit ................................................... 35
Page .................................................. 35
hanDset to hanDset Paging ........ 36
Paging all hanDsets From a
hanDset ...................................... 36
Paging From the Base/grouP
Page ............................................ 36
mute ................................................. 36
Table of Contents
reCeiver volume Control ............ 37
Do not DisturB ............................ 37
Intercom operatIon ......................38
making an interCom Call ............. 38
reCeiving an interCom Call ......... 38
aDvanCeD interCom Features ....... 39
reCeiving an inComing Call
During an interCom Call ....... 39
using interCom with external
telePhone Calls ...................... 39
two-way Calling ................... 39
three-way Calling ................ 40
transFerring external Calls to
other hanDsets ...................... 40
caller Id (cId) ............................41
Call waiting Caller iD ................ 41
reCeiving CiD reCorDs ................. 41
storing CiD reCorDs (in CiD
memory) ...................................... 42
reviewing CiD reCorDs ................ 42
Dialing a CiD numBer .................. 43
storing CiD reCorDs in internal
memory ....................................... 44
Deleting a CiD reCorD ................. 44
Deleting all CiD reCorDs ........... 45

7
belt clIp and optIonal headset ...45
ConneCting the Belt CliP ............. 45
ConneCting an oPtional heaDset to
the hanDset ............................... 45
changIng the battery ...................46
battery safety precautIons ..........46
dIsplay messages ......................... 47
handset sound sIgnals ............... 49
troubleshootIng guIde ................ 50
telePhone solutions .....................50
Caller iD solutions ......................51
Battery solutions ..........................51
causes of poor receptIon ............ 52
general product care ................ 52
warranty .................................... 53
accessory InformatIon ................ 54
Index ........................................... 55
SEE MARKING ON BOTTOM / BACK OF PRODUCT
RISKOFELECTRICSHOCK
DONOTOPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSETHIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
CAUTION:
Table of Contents

8
Base Handset
Telephone line
cord
AC power
adaptor Handset
battery pack
Belt clip
Battery
compartment
cover
Wall mount
bracket
Introduction
CAUTION: When using telephone equipment, there are basic
safety instructions that should always be followed. Refer to the
IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
IMPORTANT: Because cordless phones operate on electricity, you
should have at least one phone in your home that isn’t cordless, in
case the power in your home goes out.
Before You Begin
Parts Checklist (for model 28811)
Make sure your package includes the items shown here.

9
For Model 28811xx2 there will be ONE additional handset, charge cradle, belt clip,
battery pack and cover than shown above.
NOTE: If a speaker box is included in your package, it replaces one
set of a handset, belt clip, battery pack and cover.
For Model 28811xx3 there will be TWO additional handsets, charge cradles, belt clips,
battery packs and covers than shown above.
For Model 28811xx4 there will be THREE additional handsets, charge cradles, belt
clips, battery packs and covers than shown above.
For Model 28811xx5 there will be FOUR additional handsets, charge cradles, belt
clips, battery packs and covers than shown above.
For Model 28811xx6 there will be FIVE additional handsets, charge cradles, belt clips,
battery packs and covers than shown above.
Telephone Jack Requirements
To use this phone, you need an RJ11C type modular
telephone jack, which might look like the one pictured here,
installed in your home. If you don’t have a modular jack,
call your local phone company to nd out how to get one
installed.
Modular
telephone
line jack
Wall plate

10
Installation
Digital Security System
Your cordless phone uses a digital security system to protect against false ringing,
unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at
frequencies that may cause or receive interference with nearby
TVs, microwave ovens, and VCRs. To minimize or prevent such
interference, the base of the cordless telephone should not be
placed near or on top of a TV, microwave ovens, or VCR. If such
interference continues, move the cordless telephone farther away
from these appliances.
Certain other communications devices may also use the 1.9 GHz
frequency for communication, and, if not properly set, these
devices may interfere with each other and/or your new telephone.
If you are concerned with interference, please refer to the owner’s
manual for these devices on how to properly set channels to avoid
interference. Typical devices that may use the 1.9 GHz frequency
for communication include wireless audio/video senders, wireless
computer networks, multi-handset cordless telephone systems,
and some long-range cordless telephone systems.

11
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, uorescent lighting,
microwave ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specically
designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone
line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.

1
Handset Layout
microphone
CALLER ID-VOLUME
6(caller id/volume
down button)
SPEAKER
(button)
* tone (button)
mute/menu OK
(button)
display
TALK
(button)
END/cancel
(button)
delete/intercom/conf
(delete/intercom/
conference button)
#pause (button)
redial/format
(button)
Voice Mail Waiting
Indicator (VMWI) /
Visual Ringer
CALLER ID-VOLUME
5(caller id/volume up
button)
GOOG-411
(Google free one
touch directory
assistance)

1
Base Layout
do not disturb
(button)
nd
(button)
charge/in use
voicemail
(indicator)

1
Installing the Phone
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of re or personal injury, use only
the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride
battery (Ni-MH), which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag
and are separate from the handset.
. Locate the battery compartment on the back of the handset.
. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed
and can be inserted only one way.
. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
PRESS DOWN
FIRMLY

15
Base Station
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and
place your cordless telephone on a level surface, such as a desktop or tabletop, or
you may mount it on the wall.
. Plug one end of the telephone line cord into the TEL LINE jack on the back of the
base and the other end into a modular jack.
. Plug the AC power converter into the electrical outlet and the DC connector into
the jack on the back of the base.
. Place the handset in the base cradle. The charge/in use voicemail indicator turns
on, verifying the battery is charging.
5. Allow the phone to charge for 16 hours prior to rst use. If you don’t properly
charge the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, re, or damage
use only the 5-2812 power adaptor listed in the user’s guide.
This power adaptor is intended to be correctly orientated in a
vertical or oor mount position.

16
GOOG411
GOOG-11 is Google’s new 11 service. With GOOG-11, you can nd local business
information completely free, directly from your phone. With purchasing the GE phone,
you can access 1-800-GOOG-11 service at anytime by simply pressing the
GOOG-11 button.
1. In standby mode or dialing mode, press the GOOG-11 button, the preset
GOOG-11 service number is dialed out immediately. “GOOG-411: Free 411 by
Google” shows in the display.
. Speak into the phone and say where you are and what you’re looking for.
GOOG-11 will connect you with the business you choose.
. When nished, press END/cancel button to hang up.
At any point in the call:
• To go back say “go back”
• To start over say “start over” or press *
When asked for a city and state:
• To enter city and state say the full names
(for example, “Palo Alto California”)
• To enter a zip code say it or enter with keypad
When asked for business name or category:
• To enter a business name say the full names
or category (for example, “Joe’s Pizzaria” or “Pizza”)
• To spell a business name press 1 and spell with keypad
(for example, TOYS would be 8697)
When given results:
• To navigate between results say or press the listing number
• To get more details say “details”
• To get help say “help”

17
Programming the Telephone
Standby Screen
The handset displays the handset number and user name.
Programming Functions
The system uses a menu structure to give you access to all of the built-in features.
You may program the following items in main menu: Phonebook, Room Monitor, Set
Alarm Clock and Handset Setup.
Phone Book
Each handset can store up to fty records in phone book for quick dialing; each
record can contain a maximum of 0-digit numbers and 15-character names.
Review Records
1. Make sure the phone is OFF (not in TALK mode).
. Press the mute/menu OK button to go to the main menu.
. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK.
. Press mute/menu OK button to enter PHONEBOOK menu.
5. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to VIEW RECORDS.
6. Press the mute/menu OK button to conrm, all records are shown in alphabetical
order.
7. Press the CALLER ID-VOLUME ( 6 or 5) button or key in alphabet to view the
records.

18
Add Records
1. Make sure the phone is OFF (not in TALK mode).
. Press the mute/menu OK button to go to the main menu.
. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK.
. Press mute/menu OK button to enter PHONEBOOK menu.
5. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to ADD RECORDS.
6. Press the mute/menu OK button to conrm. ENTER NAME shows on the display.
7. Use the touch-tone pad to enter a name (up to 15 characters). More than one
letter is stored in each of the number keys. For example, to enter Bill Smith, press
the  key twice for the letter B. Press the  key  times for the letter I. Press the
5 key  times for the letter L. Press the 5 key  times for the second letter L, and
press the 1 key to insert a space between the rst and last name. Press the 7 key
 times for the letter S; press the 6 key once for the letter M; press the  key 
times for the letter I; press the 8 key for the letter T; press the  key twice for the
letter H.
NOTE: If you make a mistake press the delete/intercom/conf button
to backspace and erase the wrong character(s) or number(s).
8. Press the mute/menu OK button again to save your selection. The display shows
ADD TEL NUMBER.
9. Use the touch-tone pad to enter the telephone number (up to 0 digits, including
pauses), and press the mute/menu button to conrm. The records are stored
alphabetically in the phonebook.
Inserting a Pause in the Dialing Sequence (of a
Stored Number)
Press the #pause button on the handset’s touch-tone pad to insert a delay in dialing
sequence when a pause is needed to wait for a dial tone (for example, after you dial 9
for an outside line, or to wait for a computer access tone.) Each pause counts as one
digit in the dialing sequence.

19
Edit Records
1. Make sure the phone is OFF (not in TALK mode).
. Press the mute/menu OK button to go to the main menu.
. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK.
. Press mute/menu OK button to enter PHONEBOOK menu.
5. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to EDIT RECORDS.
6. Press the mute/menu OK button to conrm, display will show the records.
7. Use the CALLER ID-VOLUME ( 6 or 5) button or key in alphabet to move to
desired record, press mute/menu OK button to conrm. ENTER NAME shows on
the display.
8. Repeat Steps 7 through 9 in “Add Records” section.
Delete Records
1. Make sure the phone is OFF (not in TALK mode).
. Press the mute/menu OK button to go to the main menu.
. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK.
. Press mute/menu OK button to enter PHONEBOOK menu.
5. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to DELETE RECORDS.
6. Press the mute/menu OK button to conrm, display will show the records.
7. Use the CALLER ID-VOLUME ( 6 or 5) button or key in alphabet to move to
desired record, press the delete/intercom/conf button. DELETE? shows on the
display.
8. Press the delete/intercom/conf button or mute/menu OK button again to conrm.
NOTE: If you don’t want to change or delete a record, simply
press the END/cancel button, or wait for one minute to exit
automatically.

0
Dialing a Number from Internal Memory
1. Make sure the phone is OFF (not in TALK mode).
. Press the mute/menu OK button to go to the main menu.
. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK.
. Press mute/menu OK button to enter PHONEBOOK menu.
5. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to VIEW RECORDS.
6. Press the mute/menu OK button to conrm.
7. Use the CALLER ID-VOLUME ( 6 or 5) button or key in alphabet to move to the
desired number.
8. Press the TALK or SPEAKER buttons, the number dials automatically.
Room Monitor (applicable only with additional handsets)
1. Make sure your phone is OFF (not in TALK mode).
. Press the mute/menu OK button to go to the main menu.
. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to ROOM MONITOR.
. Press mute/menu OK button to enter ROOM MONITOR menu. ROOM MONITOR
EXTENSION? shows in the display.
5. Use the touch tone pad to enter the handset number to be monitored.
NOTE: When this phone system is expanded (up to 6 handsets by
purchase of optional Model 28801 handset with recharge cradle),
handsets are named HANDSET 1, HANDSET 2, HANDSET 3 and so on
respectively.
6. The receiving handset will turn on the microphone and the originating handset
will turn on the speakerphone to monitor sound from the receiving handset.
NOTE: For room monitoring mode to work, the originating handset
must NOT be on the cradle.