GE GTUP240 User manual

GEAppliances.com
SafetyInstructions.......... 2-5
Operating Instructions
Care and Cleaning
ofthe Dryer ...................... 11
Care and Cleaning
of the Washer. ..................... 9
Control Panel Dryer ............... 10
Control Panel Washer .............. 6
Control Settings Dryer ............. 10
Control Settings Washer ......... 6, 7
Features Washer. .................. 8
Loading and Using
the Dryer ......................... 12
Loading and Using
the Washer ........................ 9
Troubleshooting
Troubleshooting Dryer ........ 16, 17
Troubleshooting Washer ....... 13-15
Consumer Support
Consumer Support ................ 20
Warranty. ......................... 19
GTUP240
GUAP240
GTUP270
GUAP270
GTUN275*
GUAN275*
ENERGYSTAR
* Asan ENERGYSTAR@partner,
GEhas determined that this
product meets the ENERGYSTAR@
guidelines for energy efficiency.
Write the model and serial
number here:
Model #
Serial #
Open Dryer door for Model
and Serial number tag.
189D7218PO01 49-90442-1 03-12 GE

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk
of fire or explosion, electric shock or to prevent property damage, personal injury, or
death.
•Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or ang other appliance.
• Installation and service must be
performed bg a qualified installer,
service agency or the gas supplier.
WHAT TO DO IF VOU SMELL GAS:
F_ Do not try to light a match, or
cigarette, or turn on any gas or
electrical appliance.
[_ Do not touch any electrical switch;
do not use any phone in your building.
r_ Clear the room, building or area of all
occupants.
_-_Immediatelg call gour gas supplier
from a neighbor's phone. Follow the
gas supp/ier's instructions carefully.
_-_If you cannot reach your gas supplier,
ca//the fire department.
California Safe Drinking Water and Toxic Enforcement Act
Thisact requiresthe governor of California to publisha list of substances known to the state to cause
cancer, birth defects or other reproductive harm and requires businessesto warn customers of potential
exposure to such substances.
Gasappliancescan causeminor exposureto four of thesesubstances,namely benzene,carbon monoxide,
formaldehyde and soot,caused primarily bythe incomplete combustion of natural gas or LPfuels.
Properlyadjusted dryers will minimize incomplete combustion. Exposureto these substancescan be
minimized further by properly venting the dryer to the outdoors.
WATER HEATERSAFETY
Under certain conditions, hydrogen gas may be produced in a water heater that has not been
used for two weeks or more. Hydrogen gas can be explosive under these circumstances.
If the hot water has not been usedfor two weeks or more, prevent the possibility of damage or injury by
turning on all hot water faucets and allowing them to run for several minutes. Dothis before usingany
electrical appliance which isconnected to the hot water system. Thissimple procedure will allow any
built-up hydrogen gasto escape.Sincethe gas isflammable, do not smoke oruse an open flame or
appliance during this process.

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING. oEApplo,, . o,,
PROPERINSTALLATION
%This appliance must be properly installed and located in accordance with the Installation Instructions
before it is used. If you did not receive an Installation Instructions sheet, you can receive one bbt
visiting GEAppliances.com or bg calling 800.GE.CARES (800.432.2737). In Canada visit
www.GEAppliances.ca or call 800.561.3344.
• Properly ground appliance to conform with all
governing codes and ordinances. Follow details in
Installation Instructions.
• Installor store where it will not be exposed to
temperatures below freezing or exposed to the
weather, which could cause permanent damage and
invalidate the warranty.
• Connectto a properly rated, protected and sized
power supply circuit to avoid electrical overload.
• Removeall sharp packing items and dispose of
all shipping materials properly.
Exhaust/Ducting
ITIAII dryers MUSTbe exhausted to the outside to
prevent large amounts of moisture and lint from
being blown into the room.
r_use only rigid metal 4" diameter ductwork insidethe
dryer cabinet. Use only ULapproved rigid metal or
flexible metal 4" diameter ductwork for exhausting to
the outdoors. Neveruse plastic or other combustible,
easy-to-puncture ductwork.
Forcomplete details,follow the Installation Instructions.
AkWARNING!
YOUR LAUNDRY AREA
Keep the area underneath and around your
appliances free of combustible materials,
(lint, paper, rags, etc.), gasoline, chemicals and
other flammable vapors and liquids.
Keep the floor around your appliances clean
and dry to reduce the possibility of slipping.
Keep all laundry aids (such as detergents,
bleaches, etc.)out of the reach of children,
preferably in a locked cabinet. Observe all
warnings on container labels to avoid injury.
Never climb on or stand on this stacked unit -
Laundry Center.
Do not allow anyone, in particular children, to
climb on, hang from, stand on, play on or in
the appliance. Close supervision of children
is necessary when the appliance is used near
children.
Do not store items that may burn or melt (such
as clothing, paper material, plastics or plastic
containers, etc) on top of the appliance nor hang
them from the door.
Keep the area around the exhaust opening
and adjacent surrounding areas free from the
accumulation of lint, dust and dirt.
Do not obstruct the flow of ventilating air. Do not
stack or place laundry or throw rugs against the
front or back of the dryer.

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
Use this
appliance
only for its
intended
purpose as
described in
this Owner's
Manual.
WHEN USING YOURAPPLIANCE
• Do not mix chlorine bleach with ammonia or acids •
such as vinegar and/or rust remover. Mixing different
chemicals can produce a toxic gas which may cause
death.
Never attempt to operate this appliance if it is
damaged, malfunctioning, partially disassembled,or
has missingor broken parts, including a damaged
cord or plug.
Never reach into the appliance while it ismoving.
Beforeloading, unloading or adding clothes,wait until
the machine has completely stopped.
Cleanthe lint filter before each load to prevent lint
accumulation insidethe dryer or in the room. DONOT
OPERATETHEDRYERWITHOUTTHELINTFILTERIN
PLACE.
Do not wash or dry articlesthat have been cleaned in, •
washed in,soaked in or spotted with combustible or
explosivesubstances (suchaswax, oil,paint, gasoline,
degreasers,dry-cleaning solvents,kerosene,etc.).
These substancesgive off vapors that may ignite or
explode. Donot add these substances to the wash •
water. Donot use or place these substances around
your appliance during operation.
Do not place items exposed to cooking oilsin your
dryer. Items contaminated with cooking oilsmay
contribute to a chemical reaction that could cause a
clothes load to catch fire.
Any article on which you have useda cleaning
solvent or that contains flammable materials (such
ascleaning cloths, mops,towels used in beauty
salons,restaurants or barber shops,etc.)must not
be placed in or near the appliance until solvents or
flammable materials have been removed. Thereare
many highly flammable items usedin homes such as
acetone,denatured alcohol, gasoline, kerosene,some
household cleaners,some spot removers,turpentines,
waxes, wax removers and products containing
petroleum distillates.
The laundry processcan reduce the flame retardancy
of fabrics.Toavoid such a result,carefully follow the
garment manufacturer's care instructions.
Donot dry articles containing rubber, plastic or similar
materials such as padded bras,tennis shoes,galoshes,
bath mats, rugs, bibs,baby pants, plastic bags, pillows,
etc. that may melt or burn. Some rubber materials,
when heated, can under certain circumstances
produce fire by spontaneous combustion.
Donot store plastic, paper or clothing that may burn
or melt on top of the dryer during operation.
Garments labeled Dry Away from Heat or DoNot
Tumble Dry (suchas lifejackets containing Kapok)
must not be put in your dryer.
Donot dry fiberglassarticles in your dryer. Skin
irritation could resultfrom the remaining particles that
may be picked up by clothing during subsequent dryer
uses.
To minimizethe possibility of electric shock,unplug
this appliance from the power supply or disconnect
the appliance at the household distribution panel by
removing the fuse or switching off the circuit breaker
before attempting any maintenance or cleaning
(exceptthe removal and cleaning of the lint filter).
NOTE:Turningthe CgcleSelectorknob to an off position
or pressingPAUSEdoesNOTdisconnect the appliance
from thepower supplg.
The interior of the machine and the exhaust duct
connection insidethe dryer should be cleanedat least
oncea year by a qualified technician. Seethe Loading
and Using theDrger section.
Ifyours isa gas dryer, it isequipped with an automatic
electric ignition and does not have a pilot light. DO
NOTATTEMPTTOLIGHTWITHA MATCH.Burnsmay
result from having your hand in the vicinity of the
burner when the automatic ignition turns on.
You may wish to soften your laundered fabrics or
reducethe static electricity in them by usinga dryer-
applied fabric softener or an anti-static conditioner.
We recommend you useeither a fabric softener in
the wash cycle,according to the manufacturer's
instructions for those products, or try a dryer-added
product for which the manufacturer giveswritten
assurance on the package that their product can
be safely usedin your dryer.Serviceor performance
problems caused by useof these products are the
responsibility ofthe manufacturers of those products
and are not covered under the warranty to this
appliance.
Donot spray any type of aerosol into, on,or near dryer
at any time. Donot useany type of spray cleaner
when cleaning dryer interior. Hazardousfumes or
electrical shock could occur.

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING. oEApplo,,_._o,,
WHEN NOT IN USE
• Graspthe plug firmly when disconnecting this
appliance to avoid damage to the cord while pulling.
Placethe cord away from traffic areas so it will not be
stepped on,tripped over or subjected to damage.
• Turn off water faucets to relievepressure on hoses
and valves and to minimize leakage if u breakor
rupture should occur.Checkthe condition ofthe fill
hoses;GErecommends changing the hosesevery 5
years.
• Beforediscarding the appliance, or removing it
from service,remove the washer and dryer lidsto
prevent children from hiding inside.
• Donot attempt to repair or replace any part of this
appliance or attempt any servicingunlessspecifically
recommended in this Owner's Manual or in published
user-repairinstructions that you understand and have
the skillsto carry out.
• Do not tamper with controls.
READANDFOLLOWTHISSAFETYINFORMATIONCAREFULLY.
SAVETHESEINSTRUCTIONS

About the Washer control panel.
Fabric Step 2
Softener Step 1
• Add detergent
• Add fabric softener (optional)
• Add bleach (optional)
• Add clothes • Select load size and
other wash options
• Select wash cycle
Step 4
• Close lid
• Push START
WARNING!
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANTSAFETYINSTRUCTIONSbefore operating
this appliance.
Throughout this manual, features and appearance mug vary from your model.
Lid Lock
[_ LID LOCKED
Your washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents
anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock will be
release within 5 seconds after the basket stop spinning. Trying to open the lid while locked could result in
injuries. If the lid does not unlock after spinning, please contact service.
NOTE: If there is a power outage the lid lock can take 3minutes to release.
/DRYER
co_,oow_ AUTO/MEO_UMHEAr
c LESSORY MORE OR¥
TON
uG_L_C°ATE s STATUS TEMPERATURE LOAD SIZE
DkUM PesfecTemP WASH/RIN5 xf[a Lorge Capao_y
i] ON TAp COLD
RT [ COLD AUTO-LOAD SENSING
MEDFUM pAU COLD EXTRA
COLD LARG_ SMALL
PEREMANENT PRESS , _ D .....
l] sP_N .aT
COLD
[_LID LOCKED ..... o_o.__
cou?
WASHERIDRYER 0
DELICATES
AUTO/LOWHEAT
START
DEWRINKLE 20 30 TINED DRY
REGULAR HEAT
Note: This appliance is designed so that the washer and dryer can be operated at the same time.
Controls
Wash Cycle Selector
The wash cycle controls the length and intensity of the washing process. The knob can be turned in either direction. Turning the
Cycle Selector knob after starting a cycle will stop the washer and reset the cycle to the new selection. Press STARTto begin the
new cycle selection.
Thechart belowwill help you match the wash cyclesetting with your clothing. Thechart isranked from longest to shortest
cycle time and wash intensity.(Cyclesvary by model.)
COTTONS- Forheavy to lightly soiledcottons, household linens,work and play clothes.
PERMANENTPRESS-Forwrinkle-free and permanent press items,and knits.
DELICATES-Forlingerie and special-care fabrics with light to normal soil.
SPINONLY- Fordraining the tub and spinningwater out of clothes.
QUICKRINSE-Rinsesand spins non-soiled items where a rinseonly isdesired.
OFF- Washer isturned off and the STARTbutton does not function.
NOTE:Whenthecontrol isturnedto OFF,theSTATUSlights are off.
NOTE:Thecycleselectordoesnot rotate during the operation ofthe washer.

_FABRIC SOFTENER
Setthis option when adding fabric softener to the washer.
GEApplances.com
STATUS lights
TheSTATUSlights show the stage the washer isin.When the selector knob isset to a new cycle,the STATUSlights will flash
momentarily, showing the stagesthe cycle will go through.
STATUS light Illuminates
ON When the fabric softener option has been selected.
WASH When the washer is in the wash portion of the cycle.
RINSE When the washer is in the rinse portion of the cycle.
SPIN When the washer draining and/or spinning.
When the washer lid is locked. This feature prevents the lid from being opened while the
LID LOCKED washer is in the spin cycle or coasting to u stop.
NOTE: If the STATUS lights are blinking, the operation of the washer has been paused. To resume operation
press the START button (the lid must be closed).
_Temperature
Selectthe water temperature for the wash and rinsecycles.Alwaysfollow fabric manufacturer's care labelor instructions
when laundering.
PerfecTemp sensesthe incoming water temperature and adjusts the fill water to obtain a more precisetemperature range
for all wash temperatures. Forexample, in a COLDwash selection,some warm water may be added to reach a temperature
needed to better dissolvedetergents. Often,detergents are not completely dissolvedin very coldwater, especiallyin cooler
climates.
Duringwinter months, when the water entering your home iscolder, or for locations with very cold water year round,use the
PerfecTemp plus COLDto help dissolvepowdered detergents and to improve the cleaning of your clothes.
TheTAPCOLDfeature turns the PerfecTemp feature on your washer off, and usesyour household tap water temperature for o
COLDwash.This con provide energy savings by reducing the amount of hot water usedin your wash.
Load Size
Looselyload clothes no higher than the top row of holes inthe washer basket.
AUTOLOADSENSING-Thisselectionautomatically providesthe correct amount ofwater suited to the sizeand type of load
placed in the unit.
Ii START
PressSTARTto begin the cycle.With the lid closed pressingSTARTagainwill PAUSEthe cycleand STATUSlights will blink.To
continue the cycle,close the lid and press STARTagain.Thewater fillwill continue with the lidopened, except when AUTO
LOADSENSINGisselected asthe load size.(Thelid must be closed to continue filling when AUTOLOADSENSINGisselected.)
Ifthe lid isopened during the cycle,the cyclewill PAUSEand the STATUSlights will blink.Toresume the cycle,close the lidand
press START.
Ifthe machine is pausedfor more than 2/4hours,the cycle will be cancelled.Tostop the cycle,turn the CycleSelectorto the
OFFposition.

About the Washer features.
The Fabric Softener Dispenser
The fabric softener dispenser automatically
releases liquid fabric softener at the proper time
during the cycle.
Donot stop the washer during the first spin.
Thiswill cause the dispenser to empty
too soon.
To use, follow these steps:
r_ Make suredispenser issecurely attached to
agitator.
_] Useonly diluted liquid fabric softener.
Pourinto dispenser,using amount
recommended on package.
Never pour fabric softener directly on clothes. It
may stain them.
NOTE: Do not pour bleach into FABRICSOFTENER
dispenser.
r_Add water to dispenser until it reaches the
maximum fill line.
Do not pour anything into the
agitator if the dispenser is removed.
E] SelectFABRICSOFTENERbutton on control
panel for proper dispersion ofthe fabric
softener.
Separatefor cleaning
Cleaning the Fabric Softener Dispenser
r_ Removethe dispenser from the top ofthe agitator.
E] Separatethe dispenser cup from the cover by grasping the top and pushing down on the insideof
the cup with your fingers. Dispensercup will pop free from the cover.
[] Toclean the dispenser,soak both the dispenser cup and the dispenser cover inthe following
solution:
• 1 USgallon (3.8liters)warm water
•1/4 cup (60ml)heavg-dutg liquid detergent
•1cup (240ml)bleach
[] If necessary,loosenbuildup with a clean, soft cloth after soaking. Donot usea stiff brush;you may
roughen the surface ofthe dispenser.
r51 Rinseand reassembledispenser.Placedispenser back on the agitator.
Liquid Bleach Funnel
Thewater fill dilutes liquid chlorine bleach asthe washer fills for the wash cycle.
r_ Checkclothing care labelsfor special instructions.
_] Measureliquid bleach carefully,following instructions on the bottle.
• Never pour undiluted liquid chlorine bleachdirectly onto clothesor into the wash basket.
• Do not pour powdered bleach into bleach funnel.
F] Before starting the washer, pour measured amount of bleach directly into bleach funnel. Avoid
splashing or over-filling dispenser. Ifyou prefer to use powdered bleach, add it into the wash basket
with your detergent.
• Do not mix chlorinebleach with ammonia or acidssuch as vinegarand/or rust remover.Mixing
can produce a toxic gas which mag causedeath.
NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.

Loading and using the washer.
Alwags follow fabric manufacturer's care label when laundering. GEAppliances.com
Sorting WashLoads
Sort by color (whites,lights,colors),soillevel,
fabric type (sturdycottons, easy care, delicates)
and whether the fabric produces lint (terry cloth,
chenille)or collects lint (velveteen,corduroy).
Proper Useof Detergent
Add detergent and start the washer before adding
clothes so that the detergent can work effectively.
Usingtoo little or too much detergent isa common
cause of laundry problems.
Youcan uselessdetergent ifyou have softwater,
a smaller load or a lightly soiled load.
Loadingthe Washer
Loaddry items loosely,no higher than the top row of
holesin the washer basket.When loading wet items,
make sureyou set the load/water levelhigh enough
to allow the itemsto move freely.Water levelshould
just cover the clothes.Toadd items after washer has
started, lift the lid and submerge additional items next
to the agitator.
•Donot wrap long items likesheetsor pants
around the agitator.
• Donot wash fabrics containing flammable materials
(waxes,cleaning fluids,etc).
• Agitation will not start with thelid up.
Care and cleaning of the washer.
Wash Basket: Leavethe lid open after washing to allow
moisture to evaporate. If you want to clean the basket,
usea clean soft cloth dampened with liquid detergent;
then rinse.(Donot useharsh or gritty cleaners.)
Fill Hoses:GErecommends changing the hosesevery
5 years.
Exterior'.Immediately wipe off any spills.Wipewith
damp cloth. Trynot to hit surface with sharp objects.
Moving and Storage: Ask the servicetechnician to
remove water from drain pump and hoses.Seethe
Installation Instructions packed with product for
information on how to reinstall the shipping rod to keep
the tub stationary when moving the washer. Formore
information, visitGEAppliances.com or call
800.GE.CARES(800.432.2737).In Canada,visit
GEAppliunces.ca or call 800.562.3344.Donot store the
washer where itwill be exposed to the weather.
Long Vacations: Besure water supply isshut off at
faucets. Drain all water from hoses ifweather will be
below freezing.

About the Dryer control panel.
WARNING! TOreduce the risk offire, electricshock, or injurg to persons, read the
IMPORTANTSAFETYINSTRUCTIONSbefore operating this appliance.
Note: This appliance is designed so that the washer and drger can be operated at the same time.
IMPORTANT: Clean the lint filter each time gou use the drger
Fabric Care/Temperature
10
REGULAR
or COTTONS
REG. HEAT
MEDIUM,
EASYCARE
MED. HEAT,
EASYCARE
or PERMA PRESS
MED. HEAT
DELICATES
LOW HEAT
QUICK FLUFF
NO HEAT
Forregular to heavy cottons.
Forsynthetics, blends, delicates and items labeled permanent press.
Fordelicates, synthetics and items labeled tumble dry low.
Forfluffing items without heat. Use the TIMED DRYcycle.
Automatic cycles automatically determine fabric dryness. Select LESSDRYif you want your clothes slightly damp at the
end of the drying cycle. Select MOREDRYif you want them to feel drier.Timed cycles run for a selected time.
Drging Cgcles
COTTONS Forcottons and most linens. For most loads, select OPTIMUMDrg.
EASYCARE/ Forwrinkle-free, permanent press and delicate items, and knits.
PERMANENTPRESS
DELICATES Fordelicate items, special-care fabrics and knits.
TIMED DRY Set the Cycle Selector at the desired drying time.
DEWRINKLE Forremoving wrinkles from items that are clean and dry or that are very lightly damp.
Forfreshening or fluffing up already dry clothing, fabrics, linens and pillows. Use with FLUFF
QUICK FLUFF NO HEAT.Provides 10 minutes of no heat tumbling.
Auto Cycle / Timed Cycle
Forautomatic sensored drying. The timer does not rotate during the cycle until the thermo-
AUTO CYCLE stats sense that the clothes are dry, then the timer rotates automatically to OFF.
TIMED DRY Formanual drying. The timer rotates during the entire cycle.
START-Close the dryer door. Press START.Opening the door during operation will stop the dryer. To
restart the dryer, close the door and select STARTto complete the cycle.

Care and Cleaning of the Dryer. GEAppliances.com
The Exterior: Wipe or dust any spills or washing
compounds with a damp cloth. Dryer control panel
and finishes may be damaged by some laundry
pretreatment soil and stain remover products. Apply
these products away from the dryer. The fabric may
then be washed and dried normally. Damage to your
dryer caused by these products is not covered byyour
warranty.
The Lint Filter: Clean the lint filter before each use.
Slide out the grid that covers the filter. Runyour
fingers across the filter. A waxy buildup may form on
the lint filter from using dryer-added fabric softener
sheets. Toremove this buildup, wash the lint screen
in warm, soapy water. Dry thoroughly and replace. Do
not operate the dryer without the lint filter and grid
in place. Have a qualified technician vacuum the lint
from the dryer once a year.
The Exhaust Duct: Inspect and clean the exhaust
ducting at least once a year to prevent clogging. A
partially clogged exhaust can lengthen the drying
time.
Follow these steps:
1.Turn off electrical supply by disconnecting the plug
from the wall socket.
2. Disconnect the duct from the dryer.
:3.Vacuum the duct with the hose attachment and
reconnect the duct.
The Exhaust Hood: Check with a mirror that the
inside flaps of the hood move freely when operating.
Make sure that there is no wildlife (birds, insects, etc.)
nesting inside the duct or hood.
......... Z2_ - ...........
::-;-_::.................... Clean lint
On some models from mesh
11

Loading and using the Drger.
Venting the Dryer
Forthe best drying performance, the dryer needsto be properly vented. Thedryerwill usemore energy
and run longer ifit is not vented to the specifications below.Carefullyfollow the details on Exhaustingin the
Installation Instructions.
• Useonly rigid metal 4"diameter ductwork insidethe
dryer cabinet Useonly rigid metal or ULapproved
flexible metal 4"diameter ductwork for exhausting
to the outside.
• Donot useplastic or other combustible ductwork.
• Usethe shortest length possible.
• Donot crush or collapse ductwork.
• Avoid resting the duct on sharp objects.
• Venting must conform to local building codes.
Correct
Venting
C
I.
C
Incorrect
Venting
12

Before you call for service... GEAppliancescom
Water Possible Causes What to do
Measure your detergent carefully. Use less soap if you have soft water, a
Too mang suds Too much detergent smaller load or a lightly soiled load.
Usingtoo much Use less detergent. Use less soap if you have soft water, a smaller load or a
detergent lightly soiled load.
Fill hoses or drain Make sure hose connections are tight at faucets and rubber washers are
hose is improperlg installed.Makesure end of drain hoseiscorrectly inserted in and securedto
connected drain facility.
Water leaks Household drain mog Check household plumbing. You may need to call a plumber.
be clogged
Constant water Tighten hoses at the faucets and turn the water off after
pressure to the fill each use.
hoses at the water Check condition of the fill hoses;they should be replaced
source every 5 years.
Cooler water
temperatures provide New laundry detergents have been formulated to work with cooler water
improved energg temperatures without affecting wash performance.
efficiencg
Water supplg Turn both hot and cold faucets fully on and make sure hoses are connect-
Water temperature is turned off or ed to correct faucets.
seems incorrect improperlg connected Turn off the water source and remove the water connection hoses from the
Water valve screens upper back of the washer. Use a brush or toothpick to clean the screens in
ore stopped up the machine. Reconnect the hoses and turn the water back on.
House water heater is Make sure house water heater is delivering water at 120°F-140°F (48°C-
not set properlg 60°C).
Water pumped Lidlifted or cgcle was Resetcycle.
out before cycle is put in pause for over
complete 24 hours
Drain hose is kinked Straighten drain hose and make sure washer is not sitting on it.
Water won't drain or improperlg Top of drain outlet should be lessthan 8 ft (2.5 m)above floor.
connected
This is normal The washer may pause during the spin cycle to remove soapy water more
efficiently.
This is normal
Washer pauses during
spin cycle
Can hear but not see
water at the end of
the cycle
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You mug not need to call for service.
The pump pleaves a little water in its intake and this isdiluted with clean
rinse water.
13

Before you call for service...
Washer Operation What to do
Hake sure cord isplugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Check controls.
Close lid and reset cycle, to the beginning if necessary.
Washer won't operate
Check house circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have separate outlet.
Unplug washer, wait 2 minutes, plug back in and press START.
PressSTART.
Call for service.
Movement inside
machine when shut
off
Possible Causes
Washer is unplugged
Water supplgis turned off
Controls are not set prop-
erlg
Lid is open--safetg feature
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset
STARTwas not pressed
Lid magnet missing
Shifting mechanism is dis-
engaging the motor When the machine is manually turned off, the shifter will disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
Washer Performance Possible Causes
Clothes too wet Incorrect spin cgcle selected
Colored spots
Incorrect use of fabric
softener
Dge transfer
Not enough detergent
Hard water
Graged or gellowed Water is not hot enough
clothes Washer is overloaded
Detergent is not dissolving
Dge transfer
Clothes are air or line dried
Incorrect sorting
Washing too long
Lint or residue on
clothes Detergent not dissolving
Overloading
Incorrect use of fabric
softener
What to do
Hake sure the spin cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Check fabric softener package for instructions and follow directions
for using dispenser.
Pretreat stain and rewash.
Sort whites or lightly colored items from dark colors
Use more detergent (especially with larger loads). Be sure to follow
detergent manufacturer's directions.
Use a water conditioner like Calgon brand or install
a water softener.
Hake sure water heater isdelivering water at 120°F-140°F (48°C-
60°C).
Select load size to match clothes load.
Add detergent as wash basket fills with water before you load
clothes.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Ifyou do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Separate lint producers from lint collectors.
Wash small loads for a shorter time than larger loads
Add detergent as wash basket fills with water, before you load
clothes.
Try a liquid detergent.
Usewarmer water temperature.
Load clothes no higher than the top row of holes in the washer
basket.
Check fabric softener package for instructions and follow directions
for using dispenser.
14

Before you call for service... GEAppliancescom
Washer Performance Possible Causes What to do
Resultof normal wear on While this is not caused by the washer, you can slow the pilling
Pilling polg-cotton blends and
fuzzg fabrics process by washing garments inside out.
Snags, holes, tears,
rips or excessive wear
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp obJects
left in pockets
Undiluted chlorine bleach
Chemicals like hair bleach
or dye, permanent wave
solution
Improper sorting
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp buttons.
Turn knits (which snag easily)inside out.
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Rinse items that may have chemicals on them before washing.
Avoid mixing heavy items (likework clothes) with light items (like
blouses).
Try a fabric softener.
Overloading or incorrect Load your washer so clothes have enough room to move freely with
Wrinkling water level water covering all of the clothes.
Incorrect wash and dry Match Cycle selection to the type of fabric you are washing
cycles (especially for easy care loads).
Repeated washing in water Wash in warm or cold water.
that is too hot
Washer Soounds Possible Causes What to do
The drive system will engage at the start of agitate and disengage
Shifter mechanism is when agitate is complete. This occurs multiple times during the
"Metallic clicking" engaging or disengaging wash.
Back and forth
"swoosh" or light Electric motor reversing This machine has a drive system that doesn't use gears. This sound
"clicking" sound during direction is the motor rotating back and forth to agitate your laundry.
agitate
Quick short agitation Clothing redistribution At the end of agitate, the motor makes short agitation strokes to
sounds at endof agitate redistribute the load.
"Click" when water Relag switch The relay makes a click sound when activated. Thewater level acti-
stops filling votes the relay and stops filling.
"Clicking" behind Con- Automatic Temperature Thisvalve mixes in cold and hot water. The "clicking" is the valve
trol Panel during fill Control Valve turning on and off.
Water volume changes Automatic Temperature This valve mixes in cold and hot water. The sound changes when
during fill Control Valve the valves are turned on and off.
Motor "whining up" or Motor ramping up/down The motor will speed up incrementally during the spin cycle. When
"coasting down" in spin during spin cycle spin is complete, it will coast until it stops.
"Humming" Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin iscomplete.
"Gurgling" Water drain pump When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is
done spinning.
1S

Before you call for service...
Dryer Problem Possible Causes
Drger is unplugged
Dryer doesn't start Fuse is blown/circuit
breaker is tripped
Fuse is blown/circuit
breaker is tripped; the drger
Dryer doesn't heat mag tumble but not heat
Gas service is off
Some shaking/noise is
Dryer shakes or makes normal. Drger mag be
noise sitting unevenlg
Improper use of fabric
softener
Greasy spots on Drging dirtg items with
clothes clean ones
Clothes were not completelg
clean
Lint filter is full
Improper sorting
Static electricitg can attract
Lint on clothes lint
Overloading
Paper, tissue, etc. left in
pockets
Static occurs
Inconsistent drying
times
No fabric softener was
used
Overdrging
Sgnthetics, permanent
press and blends can cause
static
Tgpe of heat
What to do
Hake sure the dryer plug is pushed completely into
the outlet.
Check the house fuse/circuit breaker box and replace fuse or reset
breaker. Note: Host electric dryers use 2 fuses/breakers.
Check the house fuse/circuit breaker box and replace both fuses or
reset both breakers. Your dryer may tumble if only one fuse is blown
or one breaker tripped.
Hake sure gas shutoff at dryer and main shutoff are fully open.
Hove dryer to an even floor space, or adjust leveling legs asneces-
sary untileven.
Follow directions on fabric softener package.
Useyour dryer to dry only clean items. Dirty items can stain clean
items and the dryer.
Sometimes stains which cannot be seen when the clothes are wet
appear after drying. Use proper washing procedures before drying.
Clean lint screen before each load.
Sort lint producers (likechenille) from lint collectors (like corduroy).
See suggestions in this section under STATIC.
Separate large loads into smaller ones.
Empty all pockets before laundering clothes.
Try a fabric softener.
Bouncd_ Fabric Conditioner Dryer Sheets have been approved for
use in all GE Dryers when used in accordance with the manufac-
turer's instructions.
Try a fabric softener.
Adjust setting to LESSDRYor DAMP DRY.
Trya fabric softener.
Automatic drying times will vary according to the type of heat used
(electric, natural or LPgas), size of load, types of fabrics, wetness of
clothes and condition of exhaust ducts.
16

Before you call for service... GEApUiancescom
Dryer Problem Possible Causes What to do
Separate heavy items from lightweight items (generally, a well-
Improper sorting sorted washer load isa well-sorted dryer load).
Large, heavy fabrics contain more moisture and take longer to dry.
Large loads of heavy fabrics Separate large, heavy fabrics into smaller loads to speed drying
(like beach towels) time.
Controls improperlg set Hatch control settings to the load you are drying.
Lint filter is full Clean lint filter before every load.
Check installation instructions for proper ducting/venting.
Clothes take too long
to dry Improper or obstructed
ducting
Hake sure ducting is clean, free of kinks and unobstructed.
Blown fuses or tripped cir-
cuit breaker
Overloading/combining
loads Do not put more than one washer load in the dryer at a time.
Underloading
Overdrging
Check to see if outside wall damper operates easily.
Check the Installation Instructions to make sure the dryer venting is
correct.
Replace fuses or reset circuit breakers. Since most dryers
use 2 fuses/breakers, make sure both are operating.
If you are drying only one or two items, add a few items
to ensure proper tumbling.
Select a shorter drying time.
Remove items while they still hold a slight amount of
moisture. Select a LESSDRYor DAMPDRYsetting.
Clothes are wrinkled Letting items sit in dryer
after cgcle ends Remove items when cycle ends and fold or hang immediately.
Overloading
Some fabrics will naturallg
shrink when washed. Oth-
ers can be safelg washed,
but will shrink in the drger
Clothes shrink
Separate large loads into smaller ones.
To avoid shrinkage, follow garment care labels exactly.
Some items may be pressed back into shape after drying
If you are concerned about shrinkage in a particular
item, do not machine wash or tumble dry it.
17

Notes.
18

ThisAppliance Warrants.
All warranty service provided by our Factory Service Centers,
or an authorized Customer Care®technician. To schedule service
on-line visit us at GEAppliunces.com, or call 800.GE.CARES
(800.432.2737). In Canada, visit GEAppliunces.cu or coil 800.561.3344.
Please hove serial number and model number available when coiling
for service.
Staple gout receipt here.
Proof of the original purchase
dote isneeded to obtain service
under the warrants.
For The Period Of: We Will Replace:
One Year Any part ofthe washer which foils due to u defect in materials or workmanship. During this
From the dote of the limited one-gear warranty, we willalso provide, free of charge, oll lobar and related service to
original purchase replace the defective port.
What Is Not Covered for Customers in the United States:
•Service trips to your home to teach you how to use the • Damage to the product caused by accident, fire, floods or
product, acts of God.
• Improper installation, delivery or maintenance. • Incidental or consequential damage caused by possible
• Failure of the product if it is abused, misused, or used for defects with this appliance.
other than the intended purpose or used commercially. • Defects or damage due to operation infreezing
• Replacement of house fuses or resetting of circuit breakers, temperatures.
• Products which ere not defective or broken, or which ere • Damage caused offer delivery.
working us described inthe Owner's Manual. • Product not accessible to provide required service.
EXCLUSION OF IMPLIED WARRANTIES--Your sole and exclusive remedy is product repair as provided in this Limited Warranty.
Any implied warranties, including the implied warranties of merchuntabilitg or fitness for a particular purpose, are limited to
one gear or the shortest period allowed by law.
Thiswarrants isextended to the original purchaser and ang succeedingowner for products purchased for home usewithin the USA.If the
product islocated in an area where servicebg a GEAuthorized Servicerisnot available,Sou mag beresponsiblefor a trip chargeor Sou
mag berequired to bring the product to an Authorized GEServicelocation. InAlaska,the warrants excludesthecost ofshipping or service
callsto gout home.
Somestates do not allow theexclusionor limitation of incidental or consequentialdamages.Thiswarrants gives Souspecific legal
rights,and Sou mag alsohaveother rights which varg from state to state.Toknow what gout legal rights are,consult gout localor state
consumer affairso_ce or gout state'sAttorneg General
Warranton General Electric Compang. Louisville,KY/40225
What Is Not Covered for Customers in Canada:
•Service trips to your home to teach you how to use the
product.
• Improper installation, delivery or maintenance.
Ifyou have an installation problem, contact your dealer or
installer. You ore resposible for providing adequate electrical,
exhausting and other connecting facilities.
•Failure of the product if it is abused, misused, or used for
other than the intended purpose or used commercially.
• Replacement of house fuses or resetting of circuit breakers.
• Damage to the product caused by accident, fire, floods or
acts of God.
• Damage caused after delivery.
I
EXCLUSIONOFIMPLIEDWARRANTIES--Yoursole and exclusive remedy is product repair asprovided in this Limited Warranty. I
Any implied warranties, including the implied warranties ofmerchuntabilitg or fitness for a particular purpose, are limited to 1
one year or the shortest period allowed by law.
This warrants is extended to the original purchaser and ang succeeding owner for products purchased in Canada for home use within
Canada. In home warrants service will be provided in areas where it is available and deemed reasonable bg Mabe to provide.
WARRANTORISNOTRESPONSIBLEFORCONSEQUENTIALDAMAGES.
Warrantor: MABECANADAINC. 19

ConsumerSupport.
GEAppliances Website In the U.S.GEAppliances.com
Have a question or need assistancewith your appliance?Try the GEAppliancesWebsite 24 hours a day, any
day of the year! Forgreater convenience and faster service,you can now download Owner's Manuals,order
parts or even schedule serviceon-line. In Canada: www.GEAppliances.ca.
ScheduleService In the U.S.GEAppliances.com
Expert GErepair serviceisonly one step away from your door.Get on-line and schedule your serviceat your
convenience 24 hoursany day of the year! Orcall 800.GE.CARES(800.432.2737)during normal businesshours.
In Canada, call 800.561.3344.
RealLifeDesignStudio Inthe u.s.GEAppliances.com
GEsupports the Universal Designconcept-products, servicesand environments that can be used by people of
all ages, sizesand capabilities.We recognize the need to design for a wide range of physical and mental abilities
and impairments. Fordetails of GE'sUniversalDesignapplications, including kitchen design ideasfor people with
disabilities,check out our Website today. Forthe hearing impaired, pleasecall 800.TDD.GEAC(800.833.4:322).
In Canada: contact: Director,Consumer Relations,IVlabeCanada Inc.
Suite310, 1 Factory Lane
IVloncton,N.B.EIC 91vlC
ExtendedWarranties In the U.S.GEAppliances.com
Purchase a GEextended warranty and learn about special discounts that are available while your warranty isstill in
effect.You can purchase it on-line anytime, or call 800.626.2224during normal businesshours. GEConsumer Home
Serviceswill still be there after your warranty expires. InCanada, please visit our Website or contact your local
extended warrantg providerl
Partsand Accessories In the U.S.GEAppliances.com
Individuals qualified to servicetheir own appliances can have parts or accessoriessent directly to their homes (VISA,
MasterCard and Discovercards are accepted).Order on-line today, 24 hours every day or by phone at 800.626.2002
during normal businesshours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally
should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause
unsafe operation.
Customers in Canada should consult theyellow pagesfor the nearest GEparts distributor or call 800.661.1616.
Contact Us In the U.S.GEAppliances.com
If you are not satisfied with the serviceyou receivefrom GE,contact uson our Website with all the details including
your phone number, or write to: General Manager, Customer Relations
GEAppliances,Appliance Park
Louisville,KY40225
In Canada: GEAppliances.ca,or write: Director,Consumer Relations,IVlabeCanada Inc.
Suite310, 1 Factory Lane
Moncton, N.B.E1C91vlC
Register YourAppliance In the U.S.GEAppliances.com
Register gour new appliance on-line--at gour convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise.You may also mail in the
pre-printed registration card included in the packing material. In Canada: www.GEAppliances.ca.