GE GTUP240EM0WW User manual

GEAppliances.com
Safety Instructions ............ 2-s
Operating Instructions
Care and Cleaning
ofthe Dryer ...................... 11
Care and Cleaning
of the Wosher ...................... 9
Control Ponel Dryer ............... 10
Control Ponel Wosher .............. 6
Control Settings Dryer ............. 10
Control Settings Wosher ......... 6, 7
Feotures Wosher ................... 8
Looding ond Using
the Dryer ......................... 12
Looding ond Using
the Wosher ........................ 9
Troubleshooting Dryer ........ 16, 17
Troubleshooting Wosher ....... 13-15
Consumer Support
Consumer Support ................ 20
Warranty .......................... 19
Write the model ond seriol
number here:
Model #
Seriol #
Open Dryer door for Model
ond Seriol number tog.
189D7218P001 49-90417-1 02-11GE

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk
of fire or explosion, electric shock, or to prevent property damage, personal injury, or
death.
•Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
•Installation and service must be
performed by a qualified installer,
service agency or the gas supplier.
WHAT TO DO IF VOU SMELL GAS:
[] Do not try to light a match, or
cigarette, or turn on any gas or
electrical appliance.
[] Do not touch any electrical switch;
do not use any phone in your building.
r_ Clear the room, building or area of all
occupants.
r-_Immediately call your gas supplier
from a neighbor's phone. Follow the
gas supplier's instructions carefully.
r-_ifyou cannot reach your gas supplier,
call the fire department.
California Safe Drinking Water and Toxic Enforcement Act
Thisact requiresthe governor of California to publisha list of substances known to the state to cause
cancer, birth defects or other reproductive harm and requires businessesto warn customers of potential
exposure to such substances.
Gasappliancescan cause minor exposureto four of these substances,namely benzene,carbon monoxide,
formaldehyde and soot,caused primarily bythe incomplete combustion of natural gas or LPfuels.
Properlyadjusted dryers will minimize incomplete combustion. Exposureto these substancescan be
minimized further by properlyventing the dryer to the outdoors.
WATER HEATERSAFETY
Under certain conditions, hydrogen gas may be produced in awater heater that has not been
used for two weeks or more. Hydrogen gas can be explosive under these circumstances.
If the hot water has not been usedfor two weeks or more, prevent the possibility of damage or injury by
turning on all hot water faucets and allowing them to run for several minutes. Dothis before usingany
electrical appliance which isconnected to the hot water system. Thissimple procedure will allow any
built-up hydrogen gasto escape.Sincethe gas isflammable, do not smoke or use an open flame or
appliance during this process.

GEApplances.com
PROPERINSTALLATION
This appliance must be properly installed and located in accordance with the Installation Instructions
before it is used. If you did not receive an Installation Instructions sheet, you can receive one by visiting
GEAppliunces.com or by calling 800.GE.CARES (800.432.2737). In Canada visit www.GEAppliunces.cu
or coil 888.561.3344.
•Properlyground appliance to conform with all
governing codes and ordinances.Follow details in
Installation Instructions.
• Installor store where it will not be exposed to
temperatures below freezing or exposed to the
weather, which could cause permanent damage and
invalidate the warranty.
• Connectto a properly rated, protected and sized
power supply circuit to avoid electrical overload.
• Removeall sharp packing items and dispose of
all shipping materials properly.
Exhaust/Ducting
i-i-]Gasdryers MUSTbe exhausted to the outside.
r21use only rigid metal 4" diameter ductwork insidethe
dryer cabinet. Useonly ULapproved rigid metal or
flexible metal 4" diameter ductwork for exhausting to
the outdoors. Neveruse plastic or other combustible,
easy-to-puncture ductwork.
Forcomplete details,follow the Installation Instructions.
WARNING!
YOUR LAUNDRY AREA
•Keepthe area underneath and around your
appliances free of combustible materials,
(lint,paper, rags,etc.),gasoline,chemicals and
other flammable vapors and liquids.
•Keepthe floor around your appliances clean
and dry to reducethe possibility of slipping.
•Keepall laundry aids (suchas detergents,
bleaches,etc.)out of the reach of children,
preferably in a locked cabinet. Observeall
warnings on container labelsto avoid injury.
•Neverclimb on or stand on the Stackunit -
LaundryCenter.
Note: This appliance is designed for the washer and dryer to be operated at the same time if desired.
•Donot allow anyone, in particular children,to climb on,hang from, stand on, playon or in the appliance. Closesupervisionof
children is necessarywhen the appliance isused near children.
•Donot store itemsthat may burn or melt (suchas clothing, paper material, plastics or plastic containers, etc)on top of the appliance
or hanging from the door.

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
Use this
appliance
only for its
intended
purpose as
described in
this Owner's
Manual.
WHEN USING YOURAPPLIANCE
• Do not mix chlorine bleach with ammonia or acids •
such as vinegar and/or rust remover. Mixing different
chemicals can produce a toxic gas which may cause
death. •
Never attempt to operate this appliance if it is
damaged, malfunctioning, partially disassembled,or
has missingor broken parts, including a damaged
cord or plug.
Never reach intothe appliance while it ismoving.
Beforeloading, unloading or adding clothes,wait until
the machine hascompletely stopped.
Cleanthe lint filter before each load to prevent lint
accumulation insidethe dryer or in the room. DONOT
OPERATETHEDRYERWITHOUTTHELINTFILTERIN
PLACE.
Do not wash or dry articlesthat have been
cleaned in,washed in,soaked in or spotted
with combustible or explosivesubstances (suchas
wax, oil,paint, gasoline,degreasers,dry-cleaning
solvents,kerosene,etc.).Thesesubstances give
off vapors that may ignite or explode. Donot add
these substances to the wash water. Donot use
or placethese substancesaround your appliance
during operation.
Do not place items exposed to cooking oils in
your dryer. Items contaminated with cooking oils may
contribute to a chemical reaction that could cause a
clothes load to catch fire.
Anyarticle on which you have used a cleaning
solvent or that contains flammable materials (such
ascleaning cloths, mops,towels used in beauty
salons,restaurants or barber shops,etc.)must not
be placed in or near the appliance until solvents or
flammable materials have been removed.Thereare
many highly flammable items used in homes such as
acetone, denatured alcohol,gasoline, kerosene,some
household cleaners,some spot removers,turpentines,
waxes,wax removers and products containing
petroleum distillates.
Thelaundry processcan reduce the flame retardancy
of fabrics.To avoid such a result,carefully follow the
garment manufacturer's care instructions.
Do not dry articles containing rubber,plastic
or similar materials such as padded bras,tennis
shoes,galoshes,bath mats, rugs, bibs,baby pants,
plastic bags, pillows,etc.that may melt or burn.
Somerubber materials, when heated, can under
certain circumstances produce fire by spontaneous
combustion.
Do not store plastic,paper or clothing that may burn
or melt on top of the dryer during operation.
Garments labeled DryAway from Heat or Do Not
Tumble Dry (suchas lifejackets containing Kapok)
must not be put in your dryer.
Do not dry fiberglass articles inyour dryer.
Skinirritation could result from the remaining particles
that may be picked up by clothing during subsequent
dryer uses.
Tominimize the possibility of electric shock, unplug
this appliance from the power supply or disconnect
the appliance at the household distribution panel by
removing the fuse or switching off the circuit breaker
before attempting any maintenance or cleaning
(exceptthe removal and cleaning of the lint filter).
NOTE:Turningthe CycleSelectorknob to an off position
or pressing PAUSEdoesNOT disconnectthe appliance
from thepower supply.
Theinterior of the machine and the exhaust duct
connection insidethe dryer should be cleaned at least
once a year by a qualified technician. Seethe Loading
and Usingthe Dryersection.
If yours isa gas dryer, it isequipped with an
automatic electric ignition and does not have a pilot
light. DONOTATTEMPTTOLIGHTWITHA MATCH.
Burns may result from havingyour hand in the vicinity
of the burner when the automatic ignition turns on.
You may wish to soften your laundered fabrics or
reduce the static electricity inthem by using a dryer-
applied fabric softener or an anti-static conditioner.
We recommend you useeither a fabric softener in
the wash cycle,according to the manufacturer's
instructions for those products, or try a dryer-added
product for which the manufacturer gives written
assurance on the package that their product can be
safely usedin your dryer. Serviceor performance
problems caused byuse of these products are the
responsibility of the manufacturers of those products
and are not covered under the
warranty to this appliance.

GEApplances.com
WHEN NOT IN USE
• Graspthe plug firmly when disconnecting this
appliance to avoid damage to the cord while pulling.
Placethe cord away from traffic areas so itwill not be
stepped on,tripped over or subjected to damage.
• Turn off water faucets to relievepressure on hoses
and valves and to minimize leakage if a breakor
rupture should occur.Checkthe condition of the fill
hoses;GErecommends changing the hosesevery 5
years.
• Beforediscarding the appliance, or removing it
from service,remove the washer and dryer lidsto
prevent children from hiding inside.
• Donot attempt to repair or replace any part of this
appliance or attempt any servicingunlessspecifically
recommended inthis Owner's Manual or in published
user-repairinstructions that you understand and have
the skillsto carry out.
• Do not tamper with controls.
READANDFOLLOWTHISSAFETYINFORMATIONCAREFULLY.
SAVETHESEINSTRUCTIONS

About the Washer control panel.
Fabric Step 2
Softener Step 1
• Add detergent
• Add fabric softener (optional)
• Add bleach (optional)
• Add clothes • Select load size and other wash options
• Select wash cycle
Step 4
• Close lid
• Push START
Lid Lock
LID LOCKED Your washer has a security system that prevents opening the lid during the spin cycle. The lid lock pre-
vents anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock
will be release within 5 seconds after the basket stop spinning. Trying to open the lid while locked could
result in injuries. If the lid does not unlock after spinning, please contact service.
NOTE: If there is apower outage the lid lock can take 3minutes to release.
/IJRYI-N
/EASY CARE
c_o,_ovw AUTOIMEO_U_HE_T
_II_ B ._OTTONS
STATUS TEMPERATURE LOAD SIZE
p_rfe¢_ernpWASH/RfNSI xtro _argeCapacty
ON TAPCOLDCOLD AUT_LOAD SENSING
....Q O° °
COLD HOT EXTRA
COLD COLD LARGE SMAtL
PERMANENT PRESS _ @ O..... WASHER I DRYER
G_NT_E/_AST
LARGE MEOlUH
mill" ..........
SOFTENER
_]_ 0 UOLOCK_D CO_D COLD
DELICATES
AUTO/LOWHEAr
START
Controls
Wash Cycle Selector
The wash cycle controls the length and intensity of the washing process. The knob can be turned in either direction. Turning the
Cycle Selector knob after starting a cycle will stop the washer and reset the cycle to the new selection. Press STARTto begin the
new cycle selection.
Thechort belowwill help you match the wash cyclesetting with your clothing. Thechart is ranked from longest to shortest
cycle time and wash intensity.(Cyclesvary by model.)
COTTONS- Forheavy to lightly soiledcottons, household linens,work and play clothes.
PERMANENTPRESS-Forwrinkle-free and permanent press items,and knits.
DELICATES- Forlingerie and special-carefabrics with lightto normal soil.
SPINONLY- Fordraining the tub and spinning water out of clothes.
QUICKRINSE-Rinsesand spins non-soiled itemswhere a rinseonly isdesired.
OFF- Washer isturned off and theSTARTbutton does not function.
NOTE:Whenthe control isturned to OFF,theSTATUSlights are off.
NOTE:Thecycleselectordoesnot rotate during the operation of thewasher.
FABRIC SOFTENER
Setthis option when adding fabric softener to the washer.

GEApplances.com
STATUS lights
TheSTATUSlights showthestage thewasherisin.Whentheselectorknobissettoa new cycle,the STATUSlights willflash
momentarily, showing the stagesthe cycle willgothrough.
STATUSlight Illuminates
ON When the fabric softener option has been selected.
WASH When the washer is in the wash portion of the cycle.
RINSE When the washer is in the rinse portion of the cycle.
SPIN When the washer draining and/or spinning.
When the washer lid is locked. This feature prevents the lid from being opened while the
LID LOCKED washer is in the spin cycle or coasting to clstop.
NOTE: If the STATUSlights ore blinking, the operation of the washer has been paused. To resume operation
press the STARTbutton (the lid must be closed).
_Temperature
Selectthe water temperature for the wash and rinsecycles.Alwaysfollow fabric manufacturer's care labelor instructions
when laundering.
PerfecTemp sensesthe incoming water temperature and adjusts the fill water to obtain a more precisetemperature range
for all wash temperatures. Forexample, in a COLDwash selection,some warm water may be added to reach a temperature
needed to better dissolvedetergents. Often,detergents are not completely dissolvedin very coldwater, especiallyin cooler
climates.
Duringwinter months, when the water entering your home iscolder, or for locations with very cold water year round,use the
PerfecTemp plus COLDto help dissolvepowdered detergents and to improve the cleaning of your clothes.
TheTAPCOLDfeature turns the PerfecTemp feature on your washer off, and usesyour household tap water temperature for a
COLDwash.This can provide energy savings by reducing the amount of hot water usedin your wash.
Load Size
Looselyload clothes no higher than the top row of holes inthe washer basket.
AUTOLOADSENSING-Thisselectionautomatically providesthe correct amount ofwater suited to the sizeand type of load
placed inthe unit.
START
PressSTARTto begin the cycle.With the lid closed pressingSTARTagainwill PAUSEthe cycleand STATUSlights will blink.To
continue the cycle,close the lid and press STARTagain.Thewater fillwill continue with the lidopened, except when AUTO
LOADSENSINGisselected asthe load size.(Thelid must be closed to continue filling when AUTOLOADSENSINGisselected.
Ifthe lid isopened during the cycle,the cyclewill PAUSEand the STATUSlights will blink.Toresume the cycle,close the lid and
press START.
Ifthe machine ispaused for more than 2/4hours,the cycle will be cancelled.Tostop the cycle,turn the CycleSelectorto the
OFFposition.

About the Washer features.
The Fabric Softener Dispenser
The fabric softener dispenser automatically
releases liquid fabric softener at the proper time
during the cycle.
Do not stop the washer during the first spin.
This will cause the dispenser to empty
too soon.
To use, follow these steps:
D Make suredispenser issecurely attached to
agitator.
_] Useonly diluted liquid fabric softener.
Pourinto dispenser,using amount
recommended on package.
Never pour fabric softener directly on clothes. It
may stain them.
NOTE:Do not pour bleach into FABRICSOFTENER
dispenser.
r_Add water to dispenser until it reaches the
maximum fill line.
Do not pour anything into the
agitator if the dispenser is removed.
E] SelectFABRICSOFTENERbutton on control
panel for proper dispersion ofthe fabric
softener.
Separatefor cleaning
Cleaning the Fabric Softener Dispenser
rl-] Remove the dispenser from the top of the agitator.
F] Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of
the cup with your fingers. Dispenser cup willpop free from the cover.
r_] To clean the dispenser, soak both the dispenser cup and the dispenser cover inthe following
solution:
• 1 USgallon (3.8liters)warm water
•1/4 cup (60ml)heavy-duty liquid detergent
•1 cup (240ml)bleach
[41 If necessary,loosenbuildup with a clean, soft cloth after soaking. Donot usea stiff brush;you may
roughen the surface ofthe dispenser.
[5] Rinseand reassembledispenser.Placedispenser back on the agitator.
Liquid Bleach Funnel
Thewater fill dilutes liquid chlorine bleach asthe washer fills for the wash cycle.
r_ Checkclothing care labelsfor special instructions.
_] IVleasureliquid bleach carefully,following instructions on the bottle.
• Never pour undiluted liquid chlorine bleachdirectlyonto clothesor into the wash basket.
• Oo not pour powdered bleachinto bleachfunnel.
F31Beforestarting the washer, pour measured amount of bleach directly into bleach funnel. Avoid
splashing or over-filling dispenser.Ifyou prefer to use powdered bleach,add it intothe wash basket
with your detergent.
• Do not mix chlorinebleach with ammonia or acidssuch as vinegarand/or rust remover.Mixing
can produce a toxic gas which may causedeath.
NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.

Loading
Always follow
and using the washer.
fabric manufacturer's care label when launderinc,i. GEAppliances.com
Sorting WashLoads
Sort by color (whites,lights,colors),soillevel,
fabric type (sturdycottons, easy care, delicates)
and whether the fabric produces lint (terry cloth,
chenille)or collects lint (velveteen,corduroy).
ProperUseofDetergent
Add detergent and start the washer before adding
clothes so that the detergent can work effectively.
Usingtoo little or too much detergent isa common
cause of laundry problems.
Youcan uselessdetergent ifyou have softwater,
a smaller load or a lightly soiled load.
Loadingthe Washer
Loaddry items loosely,no higher than the top row of
holesin the washer basket.When loading wet items,
make sureyou set the load/water levelhigh enough
to allow the itemsto move freely.Water levelshould
just cover the clothes.Toadd items after washer has
started, lift the lid and submerge additional items next
to the agitator.
•Donot wrap long items likesheetsor pants
around the agitator.
• Donot wash fabrics containing flammable materials
(waxes,cleaning fluids,etc).
• Agitation will not start with thelid up.
Care and cleaning of the washer.
Wash Basket: Leavethe lid open after washing to allow
moisture to evaporate. If you want to clean the basket,
use a clean soft cloth dampened with liquid detergent;
then rinse.(Donot useharsh or gritty cleaners.)
Fill Hoses:GErecommends changing the hosesevery
5 years.
Exterior'.Immediately wipe off any spills.Wipewith
damp cloth. Trynot to hit surface with sharp objects.
Moving and Storage: Ask the servicetechnician to
remove water from drain pump and hoses.Seethe
Installation Instructions packed with product for
information on how to reinstall the shipping rod to keep
the tub stationary when moving the washer. Formore
information, visitGEAppliances.com or call
800.GE.CARES(800.432.2737).In Canada,visit
GEAppliances.ca or call 888.561.3344.Donot store the
washer where it will be exposed to the weather.
Long Vacations: Besure water supply isshut off at
faucets. Drain all water from hoses ifweather will be
below freezing.

About the Dryer control panel.
HE _i¸'I 0.........
....._. l¸¸ ! ,_...... STATUS
OP. SS
HE HT [_ WASH
PSR,_A,NENT :1.....
FABRIC D SP{N
SOFTENER Eluo_.ocK_o
TEMPERATURE LOAD SIZE
pertecempWASH/RflVSE Extr_LorgeCap_oty
TAgCOLD
COLD AUTO-LOAD SENSING
LARG_ MEOIUM
'OTToNS
DELICATES
AUTOI LOWHEAT
START
WASHER IDRYER O
DEWRINKLE 2O 30 TIMED DRY
REGULAR HEAT
II
II
IMPORTANT: Clean the lint filter each time you use the dryer
Fabric Care/Temperature
REGULAR
or COTTONS
REG. HEAT
MEDIUM,
EASYCARE
MED. HEAT,
EASYCARE
or PERMA PRESS
MED. HEAT
DELICATES
LOW HEAT
Forregular to heavy cottons.
Forsynthetics, blends, delicates and items labeled permanent press.
Fordelicates, synthetics and items labeled tumble dry low.
QUICK FLUFF Forfluffing items without heat. Use the TIMED DRYcycle.
NO HEAT
Automatic cycles automatically determine fabric dryness. Select LESSDRYif you want your clothes slightly damp at the
end of the drying cycle. Select MOREDRYif you want them to feel drier.Timed cycles run for a selected time.
Drying Cycles
COTTONS Forcottons and most linens. For most loads, select OPTIMUMDry.
EASYCARE/ Forwrinkle-free, permanent press and delicate items, and knits.
PERMANENTPRESS
DELICATES Fordelicate items, special-care fabrics and knits.
TIMED DRY Set the Cycle Selector at the desired drying time.
DEWRINKLE Forremoving wrinkles from items that are clean and dry or that are very lightly damp.
Forfreshening or fluffing up already dry clothing, fabrics, linens and pillows. Use with FLUFF
QUICK FLUFF NO HEAT.Provides 10 minutes of no heat tumbling.
Auto Cycle / Timed Cycle
Forautomatic sensored drying. The timer does not rotate during the cycle until the thermo-
AUTO CYCLE stats sense that the clothes are dry, then the timer rotates automatically to OFF.
TIMED DRY Formanual drying. The timer rotates during the entire cycle.
START-Close the dryer door. Press START.Opening the door during operation will stop the dryer. To
restart the dryer, close the door and select STARTto complete the cycle.
10

Care and Cleaning of the Dryer. GEAppliances.com
The Exterior: Wipe or dust any spills or washing
compounds with a damp cloth. Dryer control panel
and finishes may be damaged by some laundry
pretreatment soil and stain remover products. Apply
these products away from the dryer. The fabric may
then be washed and dried normally. Damage to your
dryer caused by these products is not covered by your
warranty.
The Exhaust Duct: Inspect and clean the exhaust
ducting at least once a year to prevent clogging. A
partially clogged exhaust can lengthen the drying
time.
Follow these steps:
i. Turn off electrical supply by disconnecting the plug
from the wall socket.
The Lint Filter: Cleanthe lint filter before each use.
Slide out the grid that covers the filter. Runyour
fingers across the filter. A waxy buildup may form on
the lint filter from using dryer-added fabric softener
sheets. Toremove this buildup, wash the lint screen
in warm, soapy water. Dry thoroughly and replace. Do
not operate the dryer without the lint filter and grid
in place. Have a qualified technician vacuum the lint
from the dryer once a year.
2. Disconnect the duct from the dryer.
3.Vacuum the duct with the hose attachment and
reconnect the duct.
The Exhaust Hood: Check with a mirror that the
inside flaps of the hood move freely when operating.
Make sure that there is no wildlife (birds, insects, etc.)
nesting inside the duct or hood.
Clean lint
On some models from mesh
11

Loading and using the Dryer.
Venting the Dryer
Forthe best drying performance,the dryer needsto be properly vented. Thedryerwill usemore energy
and run longer ifit isnot vented to the below specifications.Carefullyfollow the details on Exhaustingin the
Installation Instructions.
• Useonly rigid metal 4" diameter ductwork insidethe
dryer cabinet Useonly rigid metal or ULapproved
flexible metal 4"diameter ductwork for exhausting
to the outside.
• Donot useplastic or other combustible ductwork.
• Usethe shortest length possible.
• Donot crush or collapse.
• Avoid restingthe duct on sharp objects.
• Venting must conform to local building codes.
Correct
Venting
C
[
C
Incorrect
Venting
12

Before you coil for service... GEA o ce .co
Water Possible Causes What to do
Measure your detergent carefully. Use less soap if you have soft water, a
Too many suds Too much detergent smaller load or a lightly soiled load.
Using too much Use less detergent. Use less soap ifyou have soft water, a smaller load or a
detergent lightly soiled load.
Fillhoses or drain Make sure hose connections are tight at faucets and rubber washers are
hose is improperly installed. Makesureend ofdrain hose iscorrectly inserted in and secured to
connected drain facility.
Water leaks Household drain may Check household plumbing. You may need to call a plumber.
be clogged
Constant water Tighten hoses at the faucets and turn the water off after
pressure to the fill each use.
hoses at the water Check condition of the fill hoses; they should be replaced
source every 5 years.
Cooler water tem-
peratures provide New laundry detergents have been formulated to work with cooler water
improved energy temperatures without affecting wash performance.
efficiency
Water supply Turn both hot and cold faucets fully on and make sure hoses are connect-
Water temperature isturned off or ed to correct faucets.
seems incorrect improperly connected Turn off the water source and remove the water connection hoses from the
Water valve screens upper back of the washer. Usea brush or toothpick to clean the screens in
are stopped up the machine. Reconnect the hoses and turn the water back on.
House water heater is Make sure house water heater isdelivering water at 120°F-140°F (480C-
not set properly 60°C).
Water pumped Lid lifted or cycle was Resetcycle.
out before cycle is put in pause for over
complete 24 hours
Drain hose is kinked Straighten drain hose and make sure washer is not sitting on it.
Water won't drain or improperly con- Top of drain outlet should be less than 8 ft (2.5m) above floor.
nected
Washer pauses during This is normal Thewasher may pause during the spin cycle to remove soapy water more
spin cycle efficiently.
Can hear but not see
water at the end of This is normal The pump pleaves a little water in its intake and this is diluted with clean
the cycle rinse water.
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You may not need to call for service.
13

Before you coil for service...
Washer Operation Possible Causes What to do
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Controls are not set prop- Check controls.
erly
Lid is open--safety feature
prevents agitation and Close lid and reset cycle, to the beginning if necessary.
Washer won't operate spinning when lid is up
Circuit breaker/fuse is Check house circuit breakers/fuses. Replace fuses or reset breaker.
tripped/blown Washer should have separate outlet.
Electronics need to be reset Unplug washer, wait 2 minutes, plug back in and press START.
STARTwas not pressed PressSTART.
Lid magnet missing Callfor service.
Movement inside Shifting mechanism is dis- When the machine is manually turned off, the shifter will
machine when shut engaging the motor disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
off when lid isclosed.
Washer Performance Possible Causes
Clothes too wet Incorrect spincycle selected
Colored spots Incorrect use of fabric
softener
Dyetransfer
Not enough detergent
Herd water
Grayed oryellowed Water is not hot enough
clothes Washer is overloaded
Detergent is not dissolving
Dye transfer
Clothes are air or line dried
Incorrect sorting
Washing too long
Lint or residue on
clothes Detergent not dissolving
Overloading
Incorrect use of fabric
softener
14
What to do
Make sure the spin cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Check fabric softener package for instructions and follow directions
for using dispenser.
Pretreot stain and rewosh.
Sort whites or lightly colored items from dark colors
Use more detergent (especially with larger loads). Besure to follow
detergent manufacturer's directions.
Use o water conditioner like Colgon brand or install
o water softener.
Make sure water heater is delivering water at 120°F-140°F (48°C-
60°C).
Select load size to match clothes load.
Add detergent as wash basket fills with water before you load
clothes.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Separate lint producers from lint collectors.
Wash small loads for a shorter time than larger loads
Add detergent as wash basket fills with water, before you load
clothes.
Try a liquid detergent.
Use warmer water temperature.
Load clothes no higher than the top row of holes in the washer
basket.
Check fabric softener package for instructions and follow directions
for using dispenser.

Before you coil for service... GEA o ce .co
Washer Performance Possible Causes What to do
Result of normal wear on While this is not caused by the washer, you can slow the pilling
Pilling poly-cotton blends and
fuzzy fabrics process by washing garments inside out.
Snags, holes, tears,
rips or excessive wear
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp obJects
left in pockets
Undiluted chlorine bleach
Chemicals like hair bleach
or dye, permanent wave
solution
Improper sorting
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp buttons.
Turn knits (which snag easily)inside out.
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Rinse items that may have chemicals on them before washing.
Avoid mixing heavy items (likework clothes) with light items (like
blouses).
Try afabric softener.
Overloading or incorrect Load your washer so clothes have enough room to move freely with
Wrinkling water level water covering all ofthe clothes.
Incorrect wash and dry Hatch Cycle selection to the type of fabric you are washing
cycles (especially for easy care loads).
Repeated washing in water Wash in warm or cold water.
that is too hot
Washer Soounds Possible Causes What to do
The drive system will engage at the start of agitate and disengage
Shifter mechanism is when agitate iscomplete. This occurs multiple times during the
"Metallic clicking" engaging or disengaging wash.
Back and forth
"swoosh" or light Electric motor reversing This machine has a drive system that doesn't use gears. This sound
"clicking" sound during direction isthe motor rotating back and forth to agitate your laundry.
agitate
Quick short agitation Clothing redistribution At the end of agitate, the motor makes short agitation strokes to
sounds at end ofagitate redistribute the load.
"Click" when water Relay switch The relay makes a click sound when activated. The water level acti-
stops filling vates the relay and stops filling.
"Clicking" behind Con- Automatic Temperature This valve mixes in cold and hot water. The "clicking" isthe valve
trol Panel during fill Control Valve turning on and off.
Water volume changes Automatic Temperature This valve mixes in cold and hot water. The sound changes when
during fill Control Valve the valves are turned on and off.
Motor "whining up" or Motor ramping up/down The motor will speed up incrementally during the spin cycle. When
"coasting down" in spin during spin cycle spin iscomplete, it will coast until it stops.
"Humming" Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
When the pump starts drawing in air, It starts to gurgle. Thewasher
"Gurgling" Water drain pump should then begin spinning and the sound will continue until it is
done spinning.
15

Before you coil for service...
Dryer Problem Possible Causes
Dryer is unplugged
Dryer doesn't start Fuse is blown/circuit
breaker is tripped
Fuse is blown/circuit
breaker is tripped; the dryer
Dryer doesn't heat may tumble but not heat
Gas service is off
Some shaking/noise is
Dryer shakes or makes normal. Dryer may be
noise sitting unevenly
Improper use of fabric
softener
Greasy spots on Drying dirty items with
clothes clean ones
Clothes were not completely
clean
Lint filter is full
Improper sorting
Static electricity can attract
Lint on clothes lint
Overloading
Paper, tissue, etc. left in
pockets
Static occurs
Inconsistent drying
times
No fabric softener was
used
Overdrying
Synthetics, permanent
press and blends can cause
static
Type of heat
What to do
Hake sure the dryer plug is pushed completely into
the outlet.
Check the house fuse/circuit breaker box and replace fuse or reset
breaker. Note: Host electric dryers use 2 fuses/breakers.
Check the house fuse/circuit breaker box and replace both fuses or
reset both breakers. Your dryer may tumble if only one fuse is blown
or one breaker tripped.
Hake sure gas shutoff at dryer and main shutoff are fully open.
Hove dryer to an even floor space, or adjust leveling legs as neces-
sary until even.
Follow directions on fabric softener package.
Use your dryer to dry only clean items. Dirty items can stain clean
items and the dryer.
Sometimes stains which cannot be seen when the clothes are wet
appear after drying. Use proper washing procedures before drying.
Clean lint screen before each load.
Sort lint producers (like chenille) from lint collectors (likecorduroy).
See suggestions in this section under STATIC.
Separate large loads into smaller ones.
Empty all pockets before laundering clothes.
Try a fabric softener.
Bounce<_ Fabric Conditioner Dryer Sheets have been approved for
use in all GEDryers when used in accordance with the manufac-
turer's instructions.
Try a fabric softener.
Adjust setting to LESSDRYor DAMP DRY.
Trya fabric softener.
Automatic drying times will vary according to the type of heat used
(electric, natural or LPgas), size of load, types of fabrics, wetness of
clothes and condition of exhaust ducts.
16

coilfor service... GEA o ce .co
Before you
Dryer Problem
Clothes toke too long
to dry
Possible Causes Whet to do
Seporote heovy items from lightweight items (generolly, o well-
Improper sorting sorted wosher Iood iso well-sorted dryer Iood).
Large, heovy fobrics contoin more moisture ond toke longer to dry.
Large loads of heavy fabrics Seporote Iorge, heovy fobrics into smoller Ioods to speed drying
(like beach towels} time.
Controls improperly set Motch control settings to the Iood you ore drying.
Lint filter is full Cleon lint filter before every Iood.
Check instollotion instructions for proper ducting/venting.
Improper or obstructed
ducting
Hake sure ducting iscleon, free of kinks and unobstructed.
Blown fuses or tripped cir-
cuit breaker
Overloading/combining
Ioods Do not put more thon one wosher Iood in the dryer ot o time.
Underloeding
Overdrying
Check to see if outside woll domper operotes eosily.
Check the Instollotion Instructions to moke sure the dryer venting is
correct.
Reploce fuses or reset circuit breokers. Since most dryers
use 2 fuses/breokers, moke sure both ore operoting.
If you ore drying only one or two items, odd o few items
to ensure proper tumbling.
Select o shorter drying time.
Remove items while they still hold o slight omount of
moisture. Select o LESSDRYor DAMP DRYsetting.
Clothes ore wrinkled Letting items sit in dryer
ofter cycle ends Remove items when cycle ends ond fold or hong immediotely.
Overloading
Some fabrics will noturolly
shrink when washed. Oth-
ers can be safely washed,
but will shrink in the dryer
Clothes shrink
Seporote Iorge Ioods into smoller ones.
Toovoid shrinkoge, follow gorment core Iobels exoctly.
Some items moy be pressed bock into shope ofter drying
If you ore concerned obout shrinkoge in o porticulor
item, do not mochine wosh or tumble dry it.
17

Notes.
18

ThisAppliance Warranty.
All warranty service provided by our Factory Service Centers,
or an authorized Customer Care®technician. To schedule service
on-line visit us at GEAppliances.com, or call 800.GE.CARES
(800.432.2737). In Canada, visit GEAppliances.ca or coil 888.561.3344.
Please hove serial number and model number available when coiling
for service.
Stapleyour receipt here.
Proof of the original purchase
dote isneeded to obtain service
under the warranty.
For The Period Of: We Will Replace:
One Year Any part of the washer which fails due to a defect in materials or workmanship. During this
From the date of the limited one-year warranty, we willalso provide, free of charge, all labor and related service to
original purchase replace the defective part.
What Is Not Covered for Customers in the United States:
• Service trips to your home to teach you how to use the • Damage to the product caused by occident, fire, floods or
product, acts of God.
• Improper installation, delivery or maintenance. • Incidental or consequential damage caused by possible
• Failure of the product if it is abused, misused, or used for defects with this appliance.
other than the intended purpose or used commercially. • Defects or damage due to operation infreezing
• Replacement of house fuses or resetting of circuit breakers, temperatures.
• Products which ore not defective or broken, or which ore • Damage caused offer delivery.
working as described inthe Owner's Manual. • Product not accessible to provide required service.
EXCLUSION OF IMPLIED WARRANTIES--Your sole and exclusive remedy is product repair as provided in this Limited Warranty.
Any impfied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to
one year or the shortest period allowed by law.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. Ifthe
product is located in on area where service by o GEAuthorized Servicer is not available,you may be responsible for o trip charge or you
may be required to bring the product to on Authorized GEService location. In Alaska, the warranty excludes the cost of shipping or service
calls to your home.
Somestates do not allow theexclusionor limitation of incidental or consequentialdamages.Thiswarranty givesyou specificlegal
rights,andyou may also haveother rights which vary from state tostate. Toknow what your legal rights are,consultyour local or state
consumer affairsofficeor your state'sAttorney General.
Warranton General ElectricCompany. Louisville, KY/40225
What Is Not Covered for Customers in Canada:
• Servicetrips to your home to teach you how to use the
product.
• Improper instollotion, delivery or mointenonce.
Ifyou havean installation problem, contact your dealer or
installer.Youare resposiblefor providing adequate electrical,
exhausting and other connecting facilities.
• Failure of the product if it isobused, misused, or used for
other thon the intended purpose or usedcommerciolly.
•Replocement of house fuses or resetting of circuit breokers.
•Domoge to the product coused by occident, fire, floods or
octs of God.
•Domoge coused offer delivery.
I
EXCLUSIONOFIMPLIEDWARRANTIES--Yoursole and exclusive remedy is product repair as provided in this Limited Warranty. I
Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to 1
one year or the shortest period allowed by law.
Thiswarranty is extendedto the original purchaser and any succeedingowner for products purchased in Canadafor home usewithin
Canada.In home warranty servicewill be providedin areaswhere it isavailableand deemedreasonableby Mobeto provide.
WARRANTOR IS NOT RESPONSIBLE FOR CONSEQUENTIAL DAMAGES.
Warrantor: MABE CANADA INC. 19

ConsumerSupport.
GEAppliances Website In the U.S.GEAppliances.com
Have a question or need assistancewith your appliance?Try the GEAppliancesWebsite 2/4hours a day, any
day of the year! Forgreater convenience and faster service,you can now download Owner's Manuals,order
parts or evenschedule serviceon-line. In Canada: www.GEAppliances.ca.
ScheduleService In the U.S.GEAppliances.com
Expert GErepair serviceisonly one step away from your door.Get on-line and schedule your serviceat your
convenience 24 hoursany day of the year! Orcall 800.GE.CARES(800.432.2737)during normal businesshours.
In Canada, call 888.561.3344.
Real Life Design Studio Inthe u.s.GEAppliances.com
GEsupports the Universal Designconcept-products, servicesand environments that can be used by people of
all ages, sizesand capabilities.We recognize the need to design for a wide range of physical and mental abilities
and impairments. Fordetails of GE'sUniversalDesignapplications, including kitchen design ideasfor people with
disabilities,check out our Website today. Forthe hearing impaired, pleasecall 800.TDD.GEAC(800.833.4322).
In Canada: contact: Director,Consumer Relations,IVlabeCanada Inc.
Suite310, 1 Factory Lane
IVloncton,N.B.EIC 91vlC
Extended Warranties In the U.S.GEAppliances.com
Purchase a GEextended warranty and learn about special discounts that are available while your warranty isstill in
effect.You can purchase it on-line anytime, or call 800.626.2224during normal businesshours. GEConsumer Home
Serviceswill still be there after your warranty expires. InCanada, please visit our Website or contact your local
extended warranty providerl
Partsand Accessories In the U.S.GEAppliances.com
Individuals qualified to servicetheir own appliances can have parts or accessoriessent directly to their homes (VISA,
MasterCard and Discovercards are accepted).Order on-line today, 24 hours every day or by phone at 800.626.2002
during normal businesshours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally
should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause
unsafe operation.
Customers in Canada can order parts and accessories on-line at GEAppliances.ca, or by phoe at 888.561.3344.
Contact Us In the U.S.GEAppliances.com
If you are not satisfied with the serviceyou receivefrom GE,contact uson our Website with all the details including
your phone number, or write to: General Manager, Customer Relations
GEAppliances,Appliance Park
Louisville,KY40225
In Canada: GEAppliances.ca,or write: Director,Consumer Relations,IVlabeCanada Inc.
Suite310, 1 Factory Lane
Moncton, N.B.E1C91vlC
Register YourAppliance In the U.S.6EAppliances.com
Register your new appliance on-line--at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise.You may also moil in the
pre-printed registration card included in the packing material. In Canada: www.GEAppliances.ca.