Gefen EXT-CU-LAN User manual

EXT-CU-LAN
User Manual
Matrix Controller
Release A5
*Preferred

ii
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this product near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install or place this product near any heat sources such as radiators, heat
registers, stoves, or other apparatus (including ampliers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades with one wider than the other. A grounding type plug has two
blades and a third grounding prong. The wide blade or the third prong are provided for
your safety. If the provided plug does not t into your outlet, consult an electrician for
replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specied by the manufacturer.
12. To reduce the risk of electric shock and/or damage to this product, never handle or
touch this unit or power cord if your hands are wet or damp. Do not expose this
product to rain or moisture.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualied service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus,
the apparatus has been exposed to rain or moisture, does not operate normally,
or has been dropped.
15. Batteries that may be included with this product and/or accessories should never be
exposed to open ame or excessive heat. Always dispose of used batteries
according to the instructions.
Important Safety Instructions

Gefen warrants the equipment it manufactures to be free from defects in material and
workmanship.
If equipment fails because of such defects and Gefen is notied within two (2) years from
the date of shipment, Gefen will, at its option, repah or replace the equipment, provided
that the equipment has not been subjected to mechanical, electrical, or other abuse or
modications. Equipment that fails under conditions other than those covered will be
repaired at the current price of parts and labor in effect at the time of repair. Such repairs
are warranted for ninety (90) days from the day of reshipment to the Buyer.
This warranty is in lieu of all other warranties expressed or implied, including without
limitation, any implied warranty or merchantability or tness for any particular purpose, all of
which are expressly disclaimed.
1. Proof of sale may be required in order to claim warranty.
2. Customers outside the US are responsible for shipping charges to and from Gefen.
3. Copper cables are limited to a 30 day warranty and cables must be in their original
condition.
The information in this manual has been carefully checked and is believed to be accurate.
However, Gefen assumes no responsibility for any inaccuracies that may be contained
in this manual. In no event will Gefen be liable for direct, indirect, special, incidental, or
consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages. The technical information contained herein
regarding the features and specications is subject to change without notice.
For the latest warranty coverage information, refer to the Warranty and Return Policy under
the Support section of the Gefen Web site at www.gefen.com.
iii
Warranty Information

iv
Technical Support
[phone] [phone]
8:00 AM to 5:00 PM Monday - Friday, Pacic Time
Fax
[phone]
Email
[email protected]
Web
http://www.gefen.com
Mailing Address
Gefen, LLC
c/o Customer Service
20600 Nordhoff St.
Chatsworth, CA 91311
Product Registration
Register your product here: http://www.gefen.com/kvm/Registry/Registration.jsp
iv
Contacting Gefen Technical Support

vv
Operating Notes
• You should have a managed gigabit switch with 8K (or greater) jumbo-frame capability.
• The Matrix Controller has been tested with both Cisco and NetGear switches.
However, performance and results may vary between depending upon the switch that
is used and your network.
• The “discovery” feature, used by the Matrix Controller, relies on a proprietary network
broadcast protocol that is used for identication of Gefen KVM over IP products.
Broadcast packets and access using ports 53334 and 53335 is required for this
feature to work.
• The Gefen Video-over-IP product line is compatible with a wide variety of data
switches:
►For simple installations, the Netgear GS724T / GS748T / GS748TPS (PoE
version) are low-cost 24-port or 48-port Gigabit Smart Switches that meet all
necessary requirements. They have two SFP ports that can be equipped with
ber SFP modules for greater distances.
►For cascaded or extended switch architecture, more than 1 Gigabit bandwidth
may be required between switches. For these situations, the Netgear PROSAFE
GS728TXS Gigabit Stackable Smart Switch offers four 10-Gigabit SFP uplink
ports for expanded bandwidth between switches.
►Other Gigabit managed switches, such as the Cisco Small Business SG300
or SG500X (“X” indicates 10G SFP uplink port) switches may also be used.
However, the conguration will be up to the user.
• In order to properly manage the video trafc, both Jumbo Frames and IGMP Snooping
must be enabled.
Netgear GS7xxT-series switches:
1. Login to the switch with a Web browser.
2. Go to the Switching tab and select Ports > Port Conguration.
3. Check the All checkbox, and set Maximum Frame Size to 9216.
4. Click Apply to save the settings.
5. Go to Multicast > IGMP Snooping > IGMP Snooping Conguration.
6. Enable IGMP Snooping Status.
7. Disable Validate IGMP IP Header.
8. Click Apply to save the settings.
9. Go to IGMP Snooping VLAN Conguration.
10. Enter 1under Vlan ID.
11. Enable Fast Leave Admin Mode and Query Mode.
12. Click Apply to save the settings.

vi
Matrix Controller is a trademark of Gefen, LLC.
© 2015 Gefen, LLC. All Rights Reserved. All trademarks are the property of their respective owners.
Gefen, LLC reserves the right to make changes in the hardware, packaging, and any accompanying documentation
without prior written notice.
Pb
This product uses UL or CE listed power supplies.
Operating Notes
Cisco SG300 or SG500-series switches:
1. Login to the switch with a Web browser.
2. Go to Admin > Port Management > Port Settings.
3. Click Enable Jumbo Frames.
4. Click Apply to save the settings.
5. Click Multicast > Properties.
6. Enable Bridge Multicast Filtering.
7. Click Apply to save the settings.
8. Go to Multicast >IGMP Snooping.
9. Enable IGMP Snooping.
10. Click Apply to save the settings.
• The Gefen Syner-G Software Suite is a free downloadable application from Gefen
that provides network conguration assistance and automatic download and
installation rmware upgrades for this product. Always make sure that the Matrix
Controller is running the latest rmware.

vii
Licensing
This product uses software that is subject to open source licenses, including one or more
of the General Public License Version 2 and Version 2.1, Lesser General Public License
Version 2.1 and Version 3, BSD, and BSD-style licenses. Distribution and use of this
product is subject to the license terms and limitations of liability provided in those licenses.
Specic license terms and Copyright Notications are provided in the source code.
For three years from date of activation of this product, any party may request, and we
will supply, for software covered by an applicable license (e.g. GPL or LGPL), a complete
machine-readable copy of the corresponding open source code on a medium customarily
used for software interchange. The following software and libraries are included with this
product and subject to their respective open source licenses:
• Linux

viii
Features and Packing List
Features
• Detects, congures, and controls all Gefen Video and KVM over IP products
• Built-in web server allows access from any web-enabled device, including phones,
tablets, and PCs
• Two Ethernet ports with independent IP and MAC Addresses allow segregation
of Video/KVM LAN and control LAN, and help provide separate security layers for
administrators and end-users
• Seamless integration with Gefen Syner-G™ software allows for quick installation and
conguration on a network
• Automatic assignment of IP addresses for all Gefen Video and KVM over IP devices
on a network
• Front panel control push-buttons/display, handheld IR remote, and web server
interface allow easy and convenient end-user operation
• Automation control system interface via Telnet and UDP
• POE (Power Over Ethernet) on LAN 1 port eliminates the need for an external power
supply
• Password-protected independent user and administrative access
• Easy to read 2 line/20 characters per line Liquid Crystal Display
• System Conguration Upload/Download function
• Plug-and-Play installation with little to no set-up
• Locking power supply connector
• 2U tall rack-mountable enclosure, detachable rack ears included
• Slanted front panel for ergonomic push-button access and display visibility when
placed on a table
Packing List
The Matrix Controller ships with the items listed below. If any of these items are not present
in the box when you rst open it, immediately contact your dealer or Gefen.
• 1 x Matrix Controller
• 1 x IR Remote Control Unit
• 1 x 5V DC Power Supply
• 1 x Rack Ears (set)
• 6 x Rubber Feet
• 4 x Machine Screws
• 1 x Quick-Start Guide

ixix
Table of Contents
1 Getting Started
Introduction............................................................................................................ 2
Panel Layout ................................................................................................. 2
IR Remote Control ........................................................................................ 5
Installing the Batteries................................................................................... 7
Setting the IR Channel .................................................................................. 8
Installation ............................................................................................................. 9
Combined Mode............................................................................................ 9
Separate Mode............................................................................................ 13
Conguring Slave Units............................................................................... 16
Device Conguration........................................................................................... 20
2 Basic Operation
Groups, Users, and Members ............................................................................. 28
Users................................................................................................................... 30
Creating Users ............................................................................................ 30
User Access Level Summary ...................................................................... 32
Deleting Users............................................................................................. 33
Editing Users............................................................................................... 34
Groups................................................................................................................. 36
The Default Group....................................................................................... 36
Creating Groups.......................................................................................... 38
Deleting Groups .......................................................................................... 40
Editing Groups ............................................................................................ 41
Adding Inputs and Outputs.......................................................................... 42
Removing Inputs and Outputs..................................................................... 45
Adding Members ......................................................................................... 47
Removing Members .................................................................................... 49
Routing................................................................................................................ 51
Inputs to Outputs......................................................................................... 51
Outputs to Inputs......................................................................................... 53
Blocking Inputs............................................................................................ 54
Masking Outputs ......................................................................................... 56
Matrix View Mode........................................................................................ 58
Using Presets...................................................................................................... 63
Creating User Presets................................................................................. 63
Creating Group Presets .............................................................................. 66
Creating Quick Presets ............................................................................... 70
Editing Quick Presets.................................................................................. 72
Using Quick Presets.................................................................................... 74
Menu System ...................................................................................................... 75
Accessing the Menu System....................................................................... 75
Routing Inputs to Outputs ........................................................................... 78
Routing Outputs to Inputs ........................................................................... 84
Adding Outputs ........................................................................................... 89

xx
Table of Contents
Masking an Output ...................................................................................... 91
Selecting Presets ........................................................................................ 93
Setting the Network Mode........................................................................... 97
Control IP Settings .................................................................................... 100
Video IP Settings....................................................................................... 107
Telnet / TCP Settings ................................................................................ 113
UDP Settings............................................................................................. 118
Discovery Settings .................................................................................... 124
Setting the IR Channel for the Matrix Controller ....................................... 127
Front Panel Lockout .................................................................................. 129
Front Panel Timeout.................................................................................. 131
Resetting the Matrix Controller.................................................................. 133
Rebooting the Matrix Controller ................................................................ 137
Locking / Unlocking the Matrix Controller.................................................. 140
Web Interface .................................................................................................... 141
Login Screen ............................................................................................. 141
Main .......................................................................................................... 142
Groups > Inputs / Outputs......................................................................... 147
Groups > Members ................................................................................... 148
Users......................................................................................................... 151
I/O ............................................................................................................. 152
Network > IP.............................................................................................. 157
Network > TCP.......................................................................................... 159
Network > UDP ......................................................................................... 160
Network > Discovery ................................................................................. 161
System > Basic Settings ........................................................................... 163
System > Slave Cong.............................................................................. 165
3 Advanced Operation
Commands........................................................................................................ 170
4 Appendix
Firmware Update Procedure ............................................................................. 218
Updating the Matrix Controller .................................................................. 218
Updating Sender and Receiver Units........................................................ 221
Menu System Summary.................................................................................... 229
Specications .................................................................................................... 232
Index.................................................................................................................. 233

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Matrix Controller
1 Getting Started

page | 2
Panel Layout
Page TitleIntroduction
Getting Started Getting Started
LAN
POE
5V DC
1 2
Matrix Controller
Status
IR
Power
Menu
123
456
789
In 0 Out Set
Clear
Mask
Preset
Back
OK
Lock
®
LAN
POE
5V DC
1 2
Matrix Controller
Status
IR
Power
Menu
123
456
789
In 0 Out Set
Clear
Mask
Preset
Back
OK
Lock
®
LAN
POE
5V DC
1 2
Matrix Controller
Status
IR
Power
Menu
123
456
789
In 0 Out Set
Clear
Mask
Preset
Back
OK
Lock
®
1817
19
1
2
3
4
85 10
11 12 166 7 9 14
13 15

page | 3
Page Title
Getting Started
Introduction
ID Name Description
1 LCM display Provides feedback and status of the Matrix
Controller during various operations.
2Soft buttons Each of these buttons will have a different
function, depending upon the read-out in
the LCM display.
3 Power This LED indicator will glow solid blue
when the Matrix Controller is powered.
4 IR sensor This IR sensor receives signals from the
included IR remote control.
5Numeric keypad (0- 9) Use this keypad to enter numerical values.
6 In Press to select the desired input.
7 Out Press to select the desired output.
8 Preset Press this button to select the desired
preset. Dene presets in the Web
interface. See Using Presets (page 63).
9Set Press this button to accept the current
entry or setting within the LCM display.
This button has the same function as the
OK button.
10 Mask Press this button to mask an output.
See Masking an Output (page 91) for
more information.
11 Clear Press this button to clear the current entry,
when using the numerical keypad.
12 Arrow buttons Press these buttons to move the cursor
within each setting or to select the desired
menu system.
13 Menu Press this button to enter the Menu
System. See Accessing the Menu System
(page 75) for more information.

page | 4
Page TitleIntroduction
Getting Started Getting Started
ID Name Description
14 Back Press this button to return to a previous
screen in the LCM display.
15 Lock Press this button to lock the Matrix
Controller. When the Matrix Controller is
locked, the enter passcode screen will be
shown in the LCM display.
16 OK Press this button to accept the current
entry or setting within the LCM display.
17 LAN 1 (POE) Connect an Ethernet cable from this port
to the LAN. See Combined Mode (page
9) and/or Separate Mode (page 13).
18 LAN 2 Connect an Ethernet cable from this port to a
managed switch. This port is only used if the
video devices are on a separate switch.
See Separate Mode (page 13)for more
information.
19 5V DC Connect the included 5V DC power supply
to this power receptacle. Connect the power
cord to an available electrical outlet.
NOTE: If the LAN 1 port is connected
to a PoE Switch (e.g Netgear ProSafe
GS748TPS), then a separate power
connection is not required.

page | 5
IR Remote Control
Each of the buttons on the IR Remote Control are identical in functionality to those of the
buttons on the front panel.
Page TitleIntroduction
Getting Started
13
12
10
9
2
3
4
5
6
7
8
1
11

page | 6
Getting Started Getting Started
ID Name Description
1 Preset Press this button to select a preset.
2 Mask Press this button to mask an output.
See Masking an Output (page 91) for
more information.
3 Clear Press this button to clear the current entry.
4 Menu Press this button to access the menu
system.
5 Arrow Buttons Press these buttons to move the cursor
within each setting or to select the desired
menu system.
6 Back Press this button to return to the previous
screen.
7Numeric Keypad (0 - 9) Use these buttons to enter the desired
values for each setting.
8 In Press this button to specify an input.
9 Out Press this button to specify an output.
10 Set Press this button to accept the current
value.
11 OK Press this button to accept the current
settings.
12 Lock Press this button to lock the front panel.
13 Quick Presets Press these buttons to instantly recall
the desired preset. See Creating Quick
Presets (page 70) for more information.
14 IR Sensor (front of remote) Point the IR sensor at the front panel of the
Matrix Controller.
Introduction

page | 7
Getting Started
Introduction
Installing the Batteries
1. Remove the back cover the IR remote control unit.
2. Insert two 1.5V AAA-type batteries, as shown, within the battery compartment.
3. Replace the back cover.
Warning!
Risk of explosion if battery is replaced by an incorrect type. Dispose of used
batteries according to the instructions.
®
OK
*Preferred
Output
RMT-88
Menu
Back
OFF1
3
5 6
7
Input
8
4
2
Preset
Mask
Lock
A B
Power
C D
E F
G H
R03,1.5V
R03,1.5V
ON
1 2
_
+
_
+

page | 8
Setting the IR Channel
In order for the included IR remote control to communicate with the Matrix Controller, the IR
remote control must be set to the same channel as the matrix. See Setting the IR Channel
for the Matrix Controller (page 127) for more information.
Getting Started Getting Started
Introduction
Information
In order for the IR remote control to function properly, both the Matrix
Controller and the IR remote control must be set to the same IR channel.
Channel 2: Channel 3:
Channel 0 (default):
DIP1 = OFF
DIP2 = OFF
DIP1 = OFF
DIP2 = ON
DIP1 = ON
DIP2 = ON
DIP1 = ON
DIP2 = OFF
Channel 1:
®
OK
*Preferred
Output
RMT-88
Menu
Back
OFF1
3
5 6
7
Input
8
4
2
Preset
Mask
Lock
A B
Power
C D
E F
G H
R03,1.5V
R03,1.5V
ON
1 2
_
+
_
+
®
OK
*Preferred
Output
RMT-88
Menu
Back
OFF1
3
5 6
7
Input
8
4
2
Preset
Mask
Lock
A B
Power
C D
E F
G H
R03,1.5V
R03,1.5V
ON
1 2
®
OK
*Preferred
Output
RMT-88
Menu
Back
OFF1
3
5 6
7
Input
8
4
2
Preset
Mask
Lock
A B
Power
C D
E F
G H
R03,1.5V
R03,1.5V
ON
1 2
®
OK
*Preferred
Output
RMT-88
Menu
Back
OFF1
3
5 6
7
Input
8
4
2
Preset
Mask
Lock
A B
Power
C D
E F
G H
R03,1.5V
R03,1.5V
ON
1 2
®
OK
*Preferred
Output
RMT-88
Menu
Back
OFF1
3
5 6
7
Input
8
4
2
Preset
Mask
Lock
A B
Power
C D
E F
G H
R03,1.5V
R03,1.5V
ON
1 2
DIP switches