E-Payment MagIC3C-series - MAINTENANCE MANUAL
INTRODUCTION
Ref: 22000-01-MAN-I-09010 Sept 2009 4/32
Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto
Table of contents
INTRODUCTION...................................................................................................................5
1. Scope.............................................................................................................................5
1.1 References..............................................................................................................5
1.2 MagIC3Diag software.............................................................................................5
1.3 Abbreviations used .................................................................................................5
I) - DESCRIPTION ................................................................................................................6
1. System Product Architecture design..............................................................................6
1.1 Technical overview .................................................................................................6
1.2 Physical Architecture ..............................................................................................8
2. Software Architecture...................................................................................................14
II) - TROUBLESHOOTING..................................................................................................16
1. Introduction ..................................................................................................................16
1.1 Methodology .........................................................................................................16
1.2 Safety regulation...................................................................................................16
1.3 Special tools and test equipment..........................................................................16
1.4 Procedure .............................................................................................................17
2. Troubleshooting Instructions........................................................................................18
2.1 POWER SUPPLY failure.......................................................................................18
2.2 DISPLAY failure....................................................................................................19
2.3 KEYBOARD failure...............................................................................................20
2.4 PRINTER failure ...................................................................................................21
2.5 MAGNETIC READER failure ................................................................................22
2.6 CUSTOMER SMART CARD READER failure......................................................23
2.7 SAM READER (SIM-sized) failure........................................................................24
2.8 I/O (USB, Modem) failure......................................................................................24
2.9 SECURITY ALERT / LITHIUM BATTERY failure..................................................25
3. SECURITY ALERT – How to interprete SP Status information....................................28
3.1 SP STATUS ticket information..............................................................................29
3.2 UKSR/SECIRQ values meanings .........................................................................30
3.3 Interpreting UKSR/SECIRQ values.......................................................................30
III) - MAINTENANCE …………………………………………………………..……………. RI[01]
