TD iWL252 User manual

TD iWL252 and 255
Quick Start Guide
For the:
• iWL252(Bluetooth)
• iWL255(3GWireless)

COPYRIGHT©2016byTheToronto-DominionBank
This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant
customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other
purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission
of an authorized representative of The Toronto-Dominion Bank.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TD
is under license. Other trademarks and trade names are those of their respective owners.
NOTICE
The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice. The
Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information furnished in this
publication, including without limitation for infringements of intellectual property rights or other rights of third parties resulting
from its use.
MERCHANT INFORMATION
Merchant Name .............................................
Merchant Number ...........................................

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Contents
About this Guide .......................................................1
Merchant Welcome Kit Contents ...............................1
The TD iWL252 / 255 Solution ................................... 1
Default shortcut keys............................................................................ 2
Idle screen and icons ............................................................................ 2
TD iWL252................................................................................... 2
TD iWL255................................................................................... 3
Main menu screen................................................................................. 3
Admin menu screen .............................................................................. 4
Navigation ............................................................................................. 4
Changing the paper roll ....................................................................... 4
The Bluetooth Base ...................................................4
Ports ....................................................................................................... 5
Cardholder Privacy and Security ...............................5
Terminal security .................................................................................. 5
Fraud prevention................................................................................... 5
Force post fraud prevention ......................................................... 5
Call for authorization fraud prevention......................................... 6
Financial Transactions................................................6
Accepted card types .............................................................................. 6
Sale (credit card).................................................................................... 6
Sale (debit card) .................................................................................... 8
Sale (phone or mail).............................................................................. 8
Force post (sale or phone / mail) .......................................................... 9
Void........................................................................................................ 9
Transaction recall ................................................................................ 10
Return .................................................................................................. 10
Receipts ...................................................................11
Reprinting receipts.............................................................................. 11
Receipt examples................................................................................. 12
Business Day Functions ...........................................13
Performing a day close ....................................................................... 13
Continued on next page

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Administration.........................................................14
Changing the terminal communication method ............................. 14
More features and functionality ........................................................ 14
Reporting.................................................................15
Business day reports............................................................................ 15
Batch reports ....................................................................................... 15
Troubleshooting....................................................... 16
What problems can I easily resolve? .................................................. 16
Why don’t I see a connection icon on the Idle screen? .................... 16
Signal Strength.................................................................................... 17
What can interfere with Bluetooth connectivity? ............................ 17
What can interfere with 3G connectivity?......................................... 18
Why isn’t my terminal charging? ....................................................... 18
What do I do if there’s a power outage? .......................................... 18
Menu structure ........................................................19
Reference.................................................................22
Entering letters and special characters .............................................. 22
Maintaining the terminal ................................................................... 22
Storing the terminal............................................................................ 22

1
About this Guide
ThisGuideprovidesanintroductiontoyourTDiWL252/255solution,hardwarefunctionality,
performingfinancialtransactions,administrationfeaturesandtroubleshooting.Forfurther
informationregardingitsuseandavailablefeatures,pleasereviewouronlinedocumentationat
www.TDMerchantSolutions.com/ResourceCentre.
Merchant Welcome Kit Contents
Quick Start Guide
Pamphlets
• How to Help Prevent Fraud
• Payment Card Industry Data
• If you have a problem or concern
Information sheets
• What you need to know about
chargebacks
• Payment card industry data
security standard (PCI DSS)
Miscellaneous
• Paperrolls(3+1intheterminal)
• Cleaningcardandinstructions
• Chargingcord
• Cardacceptancedecals(Visa®,
MasterCard®,Discover®,
AmericanExpress®,Interac®
DirectPayment,etc.)
The TD iWL252 / 255 Solution
Theterminalissolelyforyou,theMerchant.Youwillusetheterminaltoinitiatetransactions
forcustomer’susingcreditordebitcards.Dependingonyoursettings,somecardtypesmay
notbeacceptedbyyourterminal.Pleasepleasegotoouronlinedocumentationat
www.TDMerchantSolutions.com/ResourceCentretolearnhowtouseothercards.
Thetwoterminalslookvirtuallyidenticalandhaveverysimilarfunctionality.Thereisaneasy
waytodeterminewhichoneyouareusing.
TD iWL252 and Bluetooth®base
Thisterminalistheshortrangewireless
version.Itconnectswirelesslytothe
Bluetoothchargingbase.
TD iWL255
Thisterminalisthelongrangewireless
version.Itconnectstothemobile
phonenetwork.
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The TD iWL252/255 Terminals
1. Paper chamber flap
2. Function keys
The /F1and / F4keyscan
beusedasshortcutsandtoselect
onscreenoptions.Seebelowfor
moreinformation.
3. Navigation keys
Usethearrowkeystonavigatethe
screensandmenus.
4. Command keys
/ Cancel
/ Correction or Paper
advance
/ OK andshortcuttotheMain
Menuscreen.
5. Card readers
a) Insertchippedcards
b) Swipecards
c) Contactlesscards
Defaultshortcutkeys
Toaccessaspecificmenuorfunction,usethefollowingshortcuts:
• Sale(default) /F1
• Pre-AuthInitiation(default) /F2
• Navigation/scrollkey
• Pre-AuthCompletion(default) /F3
• Phone/MailSale(default) /F4
• MainMenu / OK
• AdminMenu / Admin
• Reprintlastreceipt /0
• Advancepaper / Correction
Idlescreenandicons
TD iWL252
ThedefaultscreeniscalledtheIdlescreen.On
ittherearenumerousimportanticons.They
are,lefttoright:
1. Lock (security)
T h e  iconwillbeclosedoropen.
Ifthelockisopen,donotusethis
terminalandcontacttheTD
MerchantSolutionsHelpDeskto
reportithasbeentamperedwith.
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1
5a
3
5c
* TD iWL252 screen shown
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2. Bluetooth connection icons
Theterminal’sBluetoothconnectionisindicatedbyagroupoficons:
•
B
TerminalisconnectedtotheBluetoothbasebutnotresponding.
•
B
Terminalissearchingforconnection.
•
B
TerminalisconnectedtotheBluetoothbase.
• IndicatestheterminalBluetoothsignalstrength.
• ThenumberundertheseiconsistheassociatedBluetoothbaseserialnumber.
•  Indicateswhethertheterminalisconnectedtothenetwork.Itwillbe
oneoftwocolours:green(connected)orwhite(disconnected).
3. Power
Thebatteryiconinthetop-rightcornerindicatesthattheterminalbatterylevel.
Whenthelightningboltappearsontopofthebattery,itmeansitischarging.
TD iWL255
ThedefaultscreeniscalledtheIdlescreen.On
ittherearenumerousimportanticons.They
are,lefttoright:
1. Wireless connection icons
Theterminal’swirelessconnection
isindicatedbyagroupoficons:
• Indicatestheterminal
3Gwirelesssignal
strength.
• 3G Indicateswhetherthe
terminalisconnectedto
the3Gwirelessnetwork.It
willbeoneoftwocolours:
green(connected)orgrey
(disconnected).
Lock (security)
T h e  iconwillbeclosedoropen.Ifthelockisopen,donotusethisterminaland
contacttheTDMerchantSolutionsHelpDesktoreportthatithasbeentamperedwith.
2. Power
Thebatteryiconinthetop-rightcornerindicatesthattheterminalbatterylevel.
Whenthelightningboltappearsontopofthebattery,itmeansitischarging.
Mainmenuscreen
FromtheIdlescreen,pressOKandtheMain
Menu screenappears.TheMain Menuscreen
displaysthefollowingtransactions:
• Return
• Void
• ForcePost
• Phone/MailSale
MAIN MENU
TD APP
1 - Return
2 - Void
3 - Force Post
4 - Phone / Mail Sale
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Adminmenuscreen
FromtheIdlescreen,press /Admin keyand
theAdmin Menuscreenappears.Itdisplaysthe
followingoptions:
• Logon/Logoff
• BusinessDayMenu
• TransRecallMenu
• SetupMenu
• ReprintMenu
• Maintenance
• OtherFunctions
Foralistofalltheadminfunctionsonavailableontheterminal,refertopage19fora
completemenubreakdown.
Navigation
Onceyougettothedesiredscreen,usethefollowingkeystonavigateit:
• Presstheup/down arrow key toscrolldownoruponemenuselection.
• P r e s s  Canceltogobackonescreen.
• P r e s s  Correction tochangeanentry.
• P r e s s  OKtoconfirmyourmenuselectionorentry.
• Pressthenumberassociatedwiththedesiredmenuitem.
Changingthepaperroll
1. Gentlypulluponthepaper chamber panel alongthetopofterminalandremove
theoldpaperroll.
2. Unwrapanewpaperrollandplaceitinthepaperchambersothatthelooseendof
thepaperfeedsupfromunderthepaperrolltowardsyou.
3. Pressdownonthepaneluntilitclicksshutandensurethereisaenoughpaper
stickingoutfromthechamberthatittouchesthetopoftheterminalscreen.
4. P r e s s  Correction toadvancethepapertoensureitisloadedproperly.
The Bluetooth Base
TheBluetoothbaseisonlyusedwiththeTD
iWL252.Itactsasaconnectiontothepayment
networkandasashortrangewirelessbasefor
yourTDiWL252terminal.Thisbasealsoactsas
achargingstationfortheterminal.
ADMIN MENU
1 - Logon / Logoff
2 - Business Day Menu
3 - Trans Recall Menu
4 - Setup Menu
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Ports
Thebasehasfourportsonthebackbutyou
areonlyusingthenetworkadapterportand
thepowerport:
1. Ethernetport
2. Powerport
Ifyouuseadialupconnection,thereisapanelonthebottomofthebasethatyoucanopen
andplugyourphonelineinto.
Communication options
TheTDiWL252solutionofferstwooptionsforcommunications:dial-uporEthernet.Youcanset
thishoweveryouwishtosuityourexistingplaceofbusiness’setup.Tolearnmoreabout
communicationoptionsseepage14.
Cardholder Privacy and Security
PleaserefertotheCardholder PrivacysheetinyourMerchantwelcomekit.Itcontainsimportant
informationaboutyourresponsibilitiestoyourcustomersandtheirpersonalandtransaction
information.
Terminalsecurity
ItistheMerchant’sresponsibilitytosecuretheterminal,anyuserIDsorpasswordsandto
preventunauthorizeduse.InanyeventtheMerchantwillbeliableforanyunauthorizeduseof
theterminaloranyuserIDsorpasswords.Therearethreeusersecuritysettings:
No security (Default)
• Noaccessrestrictionto
theterminal
functionalitylisted
below.
Medium Security
• Accessisrestrictedtocertain
featuresbyasupervisoror
managerIDandpassword.
High Security
• Accessisrestrictedto
certainfeaturesbya
managerIDand
password.
ThefollowingfunctionscanbeprotectedbyasupervisorIDandpassword:
• EndofDay
• ManualAccount#
• BatchReports
• B.Dayreports
• CustomizedReports
• BatchClose
• RecentErrorReport
Fraudprevention
PleaserefertotheHow to Help Prevent FraudpamphletinyourMerchantwelcomekit.Youcan
alsoreducefraudulenttransactionsonyourterminalbyenabling:
Force post fraud prevention
TheForcePostfunctionallowspriorauthorizationnumberstobemanuallykeyedin.Foryour
protection,thiscapabilityisdisabledbydefaultonyourterminal.IfyouneedtoprocessaForce
Post,pleasecalltheTDMerchantSolutionsHelpDeskat1-800-363-1163toenablethe
capabilityafterbeingauthenticated.
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Call for authorization fraud prevention
Youcanenable/disablecallforauthorizationtransactions.
Financial Transactions
Theterminalscanperformthefollowingtransactions:
• Sale(purchase)
• Phone/Mailsale
• Forcepost
• Return(refund)
• Void
• Pre-authorization*
• Partialauthorization*
*Theseoptionaltransactionsandothers,suchastips,arecoveredinouronlinedocumentation
atwww.TDMerchantSolutions.com/ResourceCentre.
Acceptedcardtypes
Yourterminal(s)willacceptwhatevercardsyouindicatedwhenyousignedyourcontractwithTD
MerchantSolutions.Ifyouwishtoadjustyouracceptedcardlist,pleasecalltheTDMerchant
SolutionsHelpDeskat1-800-363-1163tochangethesecuritylevelonyourterminal.
Sale(creditcard)
1. Press / F1.
2. Enterthetotal dollar amount forthesaleandpressOK.
3. Customerconfirmsthedollaramount.
4. Performoneofthefollowingpaymentmethods:Insert,Swipe,Contactlessor
Manual Entry.
Contactless
a) Thecustomertapstheircontactless-enabledcreditcardonthecontactless
cardreader.
b) Askthecustomeriftheywouldlikeareceipt:YesorNo.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceipts
printifrequested.Gotostep5.
Insert
a) Thecustomerinsertstheircreditcard.
b) ThecustomerenterstheirPINandpressesOK.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Gotostep5.
Swipe
a) Thecustomerswipestheircreditcard.
b) VerifythecardinfowithwhatisontheterminalscreenandpressOK.
If you want to use either of these fraud prevention features, you must enable them on each of your terminals. To
do so, please call the TD Merchant Solutions Help Desk at 1-800-363-1163.
The customer may be required to swipe or insert their card in some cases.

7
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceipts
print.Thecustomermustsignthesignaturefieldonthemerchantcopy.Goto
step5.
Manual entry
a) Entertheaccount numberandpressOK.
b) Entertheexpiry dateandpressOK.
c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.
d) EntertheCVD numberandpressOK.Thisnumberisgenerallylocatedonthe
backofthecreditcard.Thisiscanbeanoptionalstepdependingonyoursettings.
e) Indicateifthecardwaspresentforthetransaction:YesorNo.
f) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceipts
print.Thecustomermustsignthesignaturefieldonthemerchantcopy.Goto
step5.
5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprintif
requested.Ifthecardwasswipedormanuallyentered,thecustomermustsignthe
signaturefieldonthemerchantcopy.
ENTER
AMOUNT
CONFIRM
AMOUNT
RECEIPTS
SWIPE CARD MANUALLY
ENTER CARD
ENTER # and
EXP. DATE
ENTER CVD?
(optional)
IMPRINT CARD
MESSAGE
SELECT
PAYMENT
METHOD
FINISHED
ENTER PIN
INSERT CARD
DIFFERENT
PAYMENT
REQUIRED?
TAP CARD
YES YES
NO

8
Sale(debitcard)
1. P r e s s  /F1.
2. Enterthedollar amountandpressOK.
3. Customerconfirmsthedollaramount.
4. Performoneofthefollowingpayment
methods:Insert/SwipeorContactless.
Contactless
a) Thecustomertapstheir
contactless-enableddebitcard.
The customer may be required
to swipe or insert their card
in some cases.

b) Askthecustomeriftheywould
likeareceipt:YesorNo.
c) Thescreenshowsthat
authorizationnumber,the
transactiontotalandthereceipts
printifrequested.Gotostep5.
Insert / swipe
a) Thecustomerselectstheaccount
touse:CHQorSAV.
b) ThecustomerenterstheirPIN
andpressesOK.
c) Thescreenshowsthatauthorization
number,thetransactiontotaland
thereceiptsprint.Gotostep5.
5. Thescreenshowsthatauthorizationnumber,
thetransactiontotalandthereceiptsprintif
requested.
Sale(phoneormail)
1. P r e s s  /F4 Phone/MailSale.
2. Enterthedollar amountandpressOK.
3. Entertheaccount numberandpressOK.
4. Entertheexpiry dateandpressOK.
5. EntertheCVD numberandpressOK.Thisstepisdependentuponyoursettings.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
ENTER
AMOUNT
CONFIRM
AMOUNT
RECEIPTS
INSERT or
SWIPE CARD
TAP CARD
(optional)
SELECT
PAYMENT
METHOD
FINISHED
ENTER PIN DIFFERENT
PAYMENT
REQUIRED?
YES
NO
• These instructions are used for sales where the card is not present. If the card is present at sale, see
Credit card sale. If you use the incorrect sale transaction you could incur extra charges.
• There are risks performing transactions when the credit card is not present. Ensure that you perform all
of the available security checks for phone / mail sale.

9
Forcepost(saleorphone/mail)
Thisoptionisonlyusedwhenyoucan’tprocessacreditcardsalenormallythroughthenetwork
whetherduetocommunicationproblemorthattheforcepostisrequestedviatheterminal.
1. P r e s s  OK ForcePostForceSaleorForcePh/Mail.
2. Enterthedollar amount andpress OK.
3. Performoneofthefollowingpaymentmethodsforthecreditcardinquestion:Swipe(onlyfor
Saletransactions)orManual entry.
Swipe
a) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep4.
Manual entry
a) Entertheaccount numberandpressOK.
b) Entertheexpiry dateandpressOK.
c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.
d) EntertheCVD number andpressOK.Gotostep4.
4. ThenentertheauthorizationnumberandpressOK.
5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceipts
print.Thecustomermustsignthesignaturefieldonthemerchantcopyforaforcepost
saletransaction.
Void
Thistransactionisusedtocorrectapreviouslyenteredtransactionfromtheterminalinthecurrent,
openbusinessday.YoucanalsouseTransactionRecalltorecallandcancel/voidatransaction
basedoninformationotherthanthetracenumber.
1. PressOKVoid.
Enterthetrace numberforthetransactiontobevoidedandpressOK.Ifyouare
voidingadebittransactionyouwillneedthecardthatitwasperformedon.
2. Verifythatthisisthecorrecttransaction:VoidorBack.Ifyouselectback,youcan
enteranewtracenumbertovoid.
3. Thevoidedtransactionreceiptsprint.
Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and
receive an authorization number.
If you have closed the business day that the transaction was performed in, you can only perform a return. The
option to void the transaction is no longer available.

10
Transactionrecall
Thisoptionrecallsatransactionsothatyoucanvieworvoiditforanytransactionsthatwere
performedinthecurrentopenbatch.Ifadayclosehasbeencompletedyoucanonlyrecall
transactionsafterthelastdaycloseorbatchclose.Pre-authorizationandtabtransactionsare
coveredinouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentre.
1. Press /AdminkeyTransRecallMenu.
2. Selectoneofthefollowingoptions:
by Detail
Thisrecallsthedetailsalloftransactionsintheopenbatch.
a) Scrolltothedesiredtransactionandpress /F4.Gotostep3.
by Amount
Thisrecallsanytransactionfortheentereddollaramountintheopenbatch.
b) Enterthedollar amountandpressOK.
c) Ifmorethanonetransactionappears,selectthedesiredoneandpress /F4.
Gotostep3.
by Account # (credit cards only)
Thisrecallsanytransactionfortheenteredcardaccountnumberintheopenbatch.
a) Swipethecreditcardorenterthecard account numberandpress OK.
b) Selectthetransaction andpress /F4.Gotostep3.
by Invoice #
Thisrecallsthetransactionfortheenteredinvoicenumber.
a) EntertheinvoicenumberthatyouwanttorecallandpressOK.Gotostep3.
by Trace #
Thisonlyrecallsthetransactionconnectedtothetracenumberintheopenbatch.
a) Enterthe trace number thatyouwanttorecallandpress OK.Gotostep3.
3. Verifythattheitisthecorrecttransactioninformationonthescreenanddooneof
thefollowing:
a) SelectVoid tocancelthetransactionandthevoidedreceiptsprint.
b) SelectBacktoselectadifferenttransaction.
c) PressCancel toexitthescreen.
Return
Youcanonlyperformareturnonatransactionthathasalreadybeensubmittedforreimbursement.
1. P r e s s  OKReturn.
2. Enterthedollar amountandpress OK.
3. CustomerconfirmsthedollaramountandpressesYesorNo.
4. Performoneofthefollowing:Insert ,SwipeorManual entrythecardinquestion.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD
Merchant Solutions Help Desk at 1-800-363-1163.

11
Insert credit card
a) VerifythecardinfowithwhatisonthescreenandpressOK.
b) ThecustomermayberequiredtoentertheirPIN.Gotostep5.
Swipe credit card
a) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep5.
Manually enter credit card
a) Entertheaccount numberandpressOK.
b) Entertheexpiry dateandpressOK.Thisisfourdigitsinlength.
c) Indicateifthereturnisforaphone/mailsale:Yesor No.Gotostep5.
Insert / swipe debit card
a) Thecustomerselectstheaccounttouse:CHQorSAV.
b) ThecustomerenterstheirPINandpressesOK.Gotostep5.
5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Receipts
Eachtransactionhasadifferentreceiptandmostoftheinformationispurelyforrecordkeeping.
Thereisimportant information that youneedtobeawareoftoensurethatyourtransactions
havecompletedcorrectly.
Reprintingreceipts
1. Press /AdminkeyReprintMenuandselectareprintoption.
Reprint Last
2. Selectwhichcopyyouwanttoreprint(Merchant,CustomerorBoth)andpressOK.
3. Thereceiptreprintsandisnotedasaduplicate.
Reprint Previous
2. Selectoneofthefollowingoptions:
All
a) Scrollthroughtheavailable receipts,selectthedesiredoneandpress
OK.Gotostep3.
Invoice #
a) Entertheinvoice numberandpressOK.Gotostep3.
Account #
a) Swipethecardorentertheaccount numberandpressOK.Gotostep3.
Approval Code
a) Entertheapproval codeandOK.Gotostep3.
3. Selectwhichreceipttoreprint(Merchant,CustomerorBoth)andpressOK.
4. Thereceiptreprintsandisnotedasaduplicate.

12
Receiptexamples
Credit card Debit card
Theinformationthatyouwillusethemostisexplainedbelow.
Merchant Name
Address
City, Province
Merchant Number
Terminal ID
SALE
06-16-2016 12:41:02
A
cct # 455763******1632 S
Card Type VI
Name: nnnnnnn
Trace # 010103
Inv # 109
Auth #089090 RRN 001003099
Sale $9.00
TOTAL $9.00
+++++++++++++++++++++++
00 APPROVED-THANK YOU
+++++++++++++++++++++++
Retain this copy for your
records
Merchant copy
ADVERTISEMENT LINE 1
ADVERTISEMENT LINE 2
ADVERTISEMENT LINE 3
ADVERTISEMENT LINE 4
ADVERTISEMENT LINE 5
ADVERTISEMENT LINE 6
ADVERTISEMENT LINE 7
ADVERTISEMENT LINE 8
ADVERTISEMENT LINE 9
Merchant Name
Address
City, Province
Merchant Number
Terminal ID
SALE
06-16-2016 12:41:02
Acct # 476173******0010 C
Card Type DP
Name: nnnnnnnnn
A00000000980840
Trace # 060072
Inv # 124
Auth #008635 RRN 001003099
TVR 8000048000 TSI 6800
TC 98952D8874F69BD1
Sale $25.00
TOTAL $25.00
+++++++++++++++++++++++
00 APPROVED-THANK YOU
+++++++++++++++++++++++
Retain this copy for your
records
Merchant copy
ADVERTISEMENT LINE 1
ADVERTISEMENT LINE 2
ADVERTISEMENT LINE 3
ADVERTISEMENT LINE 4
ADVERTISEMENT LINE 5
ADVERTISEMENT LINE 6
Transaction type
C Onlinechipcardtransaction RF Contactlesstransaction
CN ChipcardNoSignature
Requiredtransaction
SSwipedmagcardtransaction
CO Off-linechipcardtransaction SC Swipedchipcardfallback
transaction
MManuallyenteredmagcard
transaction
SN SwipedNoSignatureRequired
transaction
MC Manuallyenteredfallbackofachip
cardtransaction

13
Card type
AM AmericanExpress MC MasterCard
DP Debit VI Visa
DS Discover/Diner
Important information
Trace # Thetracenumberassociatedwiththetransaction
Inv # Theinvoicenumberassociatedwiththetransaction.
Auth # Theauthorizationnumber associatedwiththetransaction
Signature Thecardissuerdetermineswhenasignaturesisrequiredforatransactionso
ensurethattheclientsignsthesereceipts.
Approved AlwaysensurethatthetransactionwasapprovedasitcouldbeDECLINED.
Business Day Functions
Performingadayclose
Youhaveadeadlinetoperformadayclose.Thisiscalledyourbalancingwindowanditisseton
thesystem.Ifyourdaycloseisdonebeforeyourbalancingwindowends,you’llreceivesameor
nextbusinessdaydepositforcreditanddebitcardtotals.Otherwise,theywillbeforwardedto
thenextbusinessday.
1. Press /AdminkeyBusinessDayMenuEndofDay.
2. Confirmthatyouwanttoclosethebusinessday:YesorNo.
3. Theendofdayreportsprint.
4. Theterminalreboots.
Youmustcloseyourbusinessdayoneach terminalinordertomaintainaccuraterecordsand
balanceyouraccounts.Closingthebusinessdayisimportantasit:
A day close is automatically performed on your terminal every three to five business days if one isn’t performed
sooner by you.
• If a lot of transactions have been conducted during the day, or you are using a dial-up
connection, this process may take a while.
• Once the process is started, ensure no one interrupts it by processing any transactions,
pressing any buttons or disconnecting your Internet service on the terminal in question.
A batch is a group of transactions that you must submit to the issuer to accept in order for you to be paid.
Once you close the batch or perform and end of day, these transactions are sent to the issuer for settlement
and then they will deposit the funds into your account.

14
• Sendsanystoredtransactions(SAFs)
• Closesallopenbatches
• Printsselectedreports
• Checksformail,anddownloads
• Downloadsavailableupdates
• Startsanewbusinessdayonthe
terminalbyopeninganewbatch
Administration
Changingtheterminalcommunicationmethod
(iWL252 only)
IfyouhavechangedyourInternetconnectionatyourplaceofbusiness,youmayhavetochange
yourterminalconnectionsettingssothatyouhaveafallbackconnectionincaseyourprimary
fails.Pleaserefertothechartbelowforthebestoptionforyourcommunications.
I have a
dial connection
I have an
Ethernet connection
Suggested
communication setting
-- EthernetOnly
-- DialOnly
  Ethw/dialF’back
1. P r e s s  /AdminkeySetupMenuCommunicationsMenuCommsType
Setting.
2. Selectoneofthefollowing:Ethernet Only,Dial Only,Eth w/dial F’backorDial
w/Eth F’backandpressOK.
Morefeaturesandfunctionality
Therearemorewaystoconfigureyourterminalsuchas:
• Usermanagement
• Softwaredownloads
• Communicationoptions
• Terminalsettings
• Transactionoptions
Formoreinformation,pleasevisitouronlinedocumentationatwww.TDMerchantSolutions.
com/ResourceCentre.

15
Reporting
Thefollowingreportingoptionsaresplitintodifferentgroups,business day,batch and
customized.Youhaveaccesstoallofthebusinessdayandbatchreports,andthesewillbe
coveredinthisGuide.Pleaseseeouronlinedocumentationforcustomizedreportsat
www.TDMerchantSolutions.com/ResourceCentre.
Businessdayreports
1. P r e s s  /AdminkeyBusinessDayBusinessDayReportsandthenselecta
report.
Report Instructions Provides...
Terminal
Detail
DISPLAYorPRINTyourreport. ...alltransactionsforthecurrentbusiness
day.
Terminal
Balancing
Sameasabove. ...transactionsforthecurrentbusiness
day.
DaySubtotals Selectwhetherthereportisforan
individual IDorall IDs.
DISPLAYorPRINTyourreport.
...transactionsbyoperatorIDandfor
thecurrentbusinessday.
Operator
Detail
Sameasabove. ...transactionsbycardtype,operator
IDforthecurrentbusinessday.
Operator
Balancing
Sameasabove. ...transactionsbycardtype,operator
IDforthecurrentbusinessday.
Outstanding
SAF
DISPLAYorPRINTyourreport. ...allstoredtransactiondetailsthathave
notbeensentforsettlement.
Batchreports
1. Pressthe / AdminkeyBusinessDayBatchReportsandthenselectareport.
Report Ac tions Provides...
Terminal
Detail
Selectwhichbatchyouwanttoreview
PREVorCURRENTandhowyouwant
toreceiveitDISPL AYorPRINT.
...transactiondetailsbycardtypeby
currentorpreviousbatch.
Terminal
Balancing
Sameasabove. ...transactiondetailsbycardtypeby
currentorpreviousbatch

16
Troubleshooting
Ifyou’reunabletoresolvetheproblemafterperformingthefollowingsteps,pleasecontacttheTD
MerchantSolutionsHelpDeskat1-800-363-1163.
WhatproblemscanIeasilyresolve?
Problem Action Required
BadCommunication 1. Therewasacommunicationfailureafterthetransactionwas
initiated.
2. Verifyyourconnections(Internet,dialup,terminalcables,etc.).
3. PressCancel andtryagain.
Chipcardscannotbe
processed
1. Tryadifferentcard.Ifthiscardcanberead,theproblemis
withthefirstcard.
2. Useacleaningcardtocleanthecardreader.
Displayscreenisblank 1. Ensurethatthepowercableisfirmlyconnectedtothepower
portandtheelectricaloutlet.
Magneticstripecard
readerwon’tread
cards
1. Swipethecardmorequicklyormoreslowlyorfromthetop
ofthereadertowardsyou.
2. Requestanotherformofpayment.Ifthiscardcanberead,
theproblemiswiththefirstcard.
3. Useacleaningcardtocleantheproblemcardreader.
Printerdoesnotprint 1. Ensurethereispaperandthatitisloadedcorrectlyinthedevice.
Printerjam 1. Ensurethatthepaperfeedisclearandthatthepaperroll
isseatedcorrectly.
2. Ensuretheprinterlidiscompletelyclosed.
Whydon’tIseeaconnectioniconontheIdlescreen?
TD iWL252
TherearetwocommunicationmethodsfortheTDiWL252solution:dial-up/phonelineandDSL.
Ifyoudon’tseethegreennetworkicon( )forDSLorthegreenphoneiconfordial-up,you
canquicklycheckthefollowing:
Dial-up / phone line connection DSL Internet connection
1. Isyourphonelineworkingproperly?
2. Ensuretheterminalissecurelyplugged
intothecommunicationadapter.
3. Ensurethecommunicationadapteris
securelypluggedintoaphoneoutlet.
1. IsyourInternetconnectionworking
properly?Verifythiswithanotherdevice.
2. Isyourmodem/routerworkingcorrectly?
Unplugandplugbackinyourmodem/
routerandwaitforthreetofourminutes.
3. Ensuretheterminalissecurelyplugged
intothecommunicationadapter.
4. Ensurethecommunicationadapteris
securelypluggedintoaphoneoutlet.
If the issue is not resolved after trying the above, please contact the TD Merchant Solutions Help
Desk at 1-800-363-1163.