barclaycard Countertop User manual
Countertop
Quick set-up guide and fast facts guide
payment acceptance
This document is available in large print, Braille and audio by calling 0844 811 6666.*
*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at July 2013).
button and the next acquirer will be displayed.
print a report detailing the last 20 transactions. If there
are more transactions the terminal will display the
prompt. If you want to continue, press the
the next 20 transactions. (The prompt
may be displayed up to four times to produce a log of
the last 100 transactions.)
– The terminal will now provide you with the option to
above steps as required.
– The terminal will automatically return to the
Payment Security Data Security
Standards (PCI-DSS)
large corporations.
operations that store, process or transmit cardholder
data. It applies equally to manual processing and
storage of cardholder information as well as electronic
methods of processing and storage.
barclaycard.co.uk/business/accepting-payments/pci-dss
Banking
Banking must be carried out at the end of each
business day. Just follow these simple steps:
system menu is displayed.
to select.
button. The second option is to bank by each acquirer
If you choose to bank by each acquirer you will need
each prompt.
report for your records.
How to print a transaction log
transaction, a log of the last 100 transactions can be
the system menu is displayed.
– The terminal will prompt you to enter a function code.
– The terminal will now display an acquirer. If you wish
to print a transaction log for this acquirer press the
Useful numbers:
Problems with installation of Countertop
Terminal display prompt
Contacting GEMS Line
Disconnected Check
Telephone Line Press Clear
to Redial
(TELEPHONE CONNECTION METHOD ONLY)
Possible causes
The telephone cable is not
plugged into the socket.
What to do
connect your telephone to the socket and check
whether it has a dialling tone. If there is no tone then the
fault might be with your socket and not the terminal.
Unable to connect (with print out)
Error code 3
(IP CONNECTION METHOD ONLY)
Error code 4
(IP CONNECTION METHOD ONLY)
Error code 24
(IP CONNECTION METHOD ONLY)
81
(IP CONNECTION METHOD ONLY)
Possible causes
What to do
checking your emails)
network
Common prompts and troubleshooting
Terminal display prompt
Call Auth Centre
Possible causes/action
What to do
Call Helpdesk
Faulty Card
Not Authorised
Referral B
pad or has been swiped incorrectly.
The card issuer has declined to
authorise the transaction.
and follow the prompts displayed by the terminal.
displayed by the terminal.
Insert or swipe the card again. If the problem persists
(please refer to the relevant section of the user guide).
by the terminal. When your call is answered please
is a dial tone on the telephone line.
Routine Check. Insert Or Swipe
(as seen on the terminal display)
additional routine security check.
Installation Failed
Restart Install?
Enter = YES Clear = NO
Key in Function Code and
then press ENTER
There has been a problem with
the installation of your terminal.
Line In Use
(TELEPHONE
CONNECTION
METHOD ONLY)
The terminal cannot detect a
dial tone.
Welcome How to install your
Countertop terminal
This should take about 5-10 minutes.
or on the plate on your manual imprinter.
1.
network point. Press the green
2.
sure your phone cable is securely
plugged into your phone line and
3.
Option 1
Option 2
If you selected this option, key in the
number used to obtain an outside line
4.
either of these services press the
to point 6.
5.
securely plugged into your network
6.
7.
messages.
8.
is complete.
9.
card companies for each of the card
types your terminal accepts and will
card acceptance.
10.
again and the following message
11.
installation.
12.
you to use.
13.The terminal and combined reader
will display the Barclaycard logo. The
indicator on the top of the combined
5 seconds.
Telephone (PPP)
Terminal Installation
Plug in Phone Line
used to get and
Terminal Installation
Terminal Installation
Terminal Installation
Terminal Installation
Please wait...
Your quick guide to the dierent
ways of using Countertop
Contents
– Power supply unit, specially designed for this
terminal and should not be used with any other
equipment.
cleaners and paper roll.
Inside this box you will nd everything you need to set
up your Countertop terminal.
IMPORTANT information for IP/broadband users.
Yes?
Unsure? Then it may be useful to coordinate with your
DHCP (Dynamic Host Conguration Protocol)
uses dynamic IP and will not work using static IP.
MAC Address Blocking/Filtering
Firewall Settings – if you have Firewall in place then it
may block the terminal from communicating with our
systems. For further information please contact our
0844 811 6666.*
Connecting your equipment
IMPORTANT: Do not switch on the power at the mains
until you have followed the simple steps below:
1.
2.
to the terminal) to the power supply unit and then to
the plug, both of which are in the box.
3. Put the plug into your power source.
4.
cable are connected to your terminal. Please select
the relevant cable and plug it into your telephone wall
5. Place the terminal in a clear area where the display
can be read and the keypad and card swipe are easily
accessible for your customers.
If you experience any problems during the installation
0844 811 6666.*
Please be near the terminal when you call and have the
letter or on the plate of your manual imprinter
(if the terminal is installed this is shown on your
Chip & PIN transactions
combined reader.
until prompted to do so or the transaction will
be void.
Follow the terminal prompts to complete
the transaction.
Chip & Signature transactions
card reader.
receipt and obtain cardholder signature.
reader and check signature.
Follow the terminal prompts to complete
the transaction.
Mail order/Telephone order
button.
– Key in expiry date and press the green
Follow the terminal prompts to complete
the transaction.
Contactless transactions
Contactless transactions are currently
allowed only for sales up to £20.
– The cardholder should hold their card against
the contactless symbol showing on the
If the card is removed too quickly a message will
appear on the display and the cardholder will be
asked to present the card again.
The terminal will only print a merchant receipt.
Press if a cardholder copy is required.
To print a cardholder receipt, at the READY
prompt press the key and a customer receipt
will be printed. Press ENTER to return to the
READY prompt.
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