Generix PROMNICO User manual

Phone support available Mon-Sat 9am-5pm EST @ 1 [phone]
www.promnico.com
PROMNICO ®
Money Counter User Manual
Version
2

MONEY CASH BILL COUNTER MACHINE
By PROMNICO® -- a registered trademark
of Generix, LLC
ãGenerix, LLC
1609 West McClain Avenue • Suite 507
Scottsburg, IN 47170
Phone [phone] • Fax [phone]

Table of Contents
Product Overview .................................................................... 1
Box Contents .......................................................................... 3
Power On/Off .......................................................................... 3
Frequently Asked Questions ................................................... 4
Product Tips ............................................................................ 5
Product Part Diagram (Front) .................................................. 6
Product Part Diagram (Back) .................................................. 7
Product Part Diagram (Top) .................................................... 8
Technical Specifications ......................................................... 9
Control Panel Overview ........................................................ 10
Operation Modes .................................................................. 11
Maintenance ......................................................................... 12
Resolving “CHAIN ERROR” Message .................................. 13
Software Update Instructions ................................................ 14
Resolving “Check Stacker Sensor” Error .............................. 16
How to Enable/Disable Auto-Start Mode .............................. 16
Changing Counterfeit Detection Level .................................. 17

1
Product Overview
Phone support available Mon-Sat 9am-5pm EST @ 1 [phone]
Make counting and bundling money easier than ever with
the Promnico Mixed Value Bill Counter. This reliable high-speed counting
machine delivers rapid, error-free sorting and valuation results that save
you time and effort when it comes to your cash flow.
Choose between multiple modes as you count and bundle banknotes in
five of the largest world currencies. Engineered for your monetary
security with a Best-In-Class built-in counterfeit detection & alert system.
PRODUCT FEATURES:
Mixed Value Counting of Multi Currency
Auto Currency Identification
Auto Mixed Currency Identification
Serial Number Identification
CIS/UV/MG/IR Counterfeit Detection
LCD (TFT) Screen Display
Easy Updates Via USB/SD Card
Optional Printer and PC Connection
Unlike most money counters on the market, our business-ready version
determines not just the number but the VALUE of the bills you put
through it, eliminating the risk of human error and freeing up your focus
for other tasks.

2
COUNTERFEIT AND FRAUD PROTECTION
Featuring a combination of CIS, ultraviolet, magnetic and infrared
technologies that offer the most thorough counterfeit detection and
fraud protection on the market.
AUTO CURRENCY IDENTIFICATION
The machine automatically detects the currency of the bills, including
detecting and counting mixed currencies in the same feed. Or simply
count any one of them. Choose from USD, EUR, GBP, CAD and MEX.
MULTIPLE HIGH-SPEED COUNTING MODES
• MDC Mode: Counts mixed denomination bills
• SDC Mode: Counts first note read as benchmark, then stops when a
different bill has been detected
• CNT Mode: Only reads number of bills
TECHNICAL SPECIFICATIONS:
Feeder Capacity: 500 bills
Carrier Capacity: 200 bills
Power Supply: 110~200V AC. 50/60 Hz
Dimensions: 11.2” L x 9.9” x W x 11.4” H
Weight: 15.9 lbs

3
Box Contents
• Promnico Money Counter
• Power Cable
• User Manual
Power On/Off
Make sure the unit is plugged into an active outlet securely on both sides.
After doing so, to turn on the unit, press the power toggle switch near the
power plug port.

4
Frequently Asked Questions
Q) Does the machine add (e.g. if I put 20 $20 bills, will the machine give
a count of 20, or indicate a total of $400)?
A) Yes, this machine scans and gives the total value of the bills, along with
a count of the bills too, which is a feature many of our competitors do not
offer. In your example, the machine screen would read “COUNT 20
AMOUNT $400”. Afterwards, there is also a reporting panel that will
display the # of each bill that was scanned, along with serial numbers (if
available) on another report as well.
Q) Does this machine count up to a certain number for easy bundling?
For example, would I be able to put in 100 bills and have it shoot out 50
at a time to bundle?
A) Yes, simply turn on the BATCH mode and select the amount you would
like to bundle.
Q) How many bills can you put in at one time?
A) Up to 500 in the hopper, and the output tray will hold up to 200 bills at
a time.
Q) Does it work for bills other than US Dollars?
A) Yes. Our machine can count USD (United States Dollar), EUR (Euro),
GBP (British pound), CAD (Canadian Dollar), and MXN (Mexican Peso)
Q) Can this machine detect counterfeit bills?
A) Yes. Our machine uses CIS/UV/MG/and IR for the most thorough
counterfeit detection on the market.

5
Product Tips
Calibrating your machine is upon delivery is very important and ensures
that you have the most hassle-free experience when reading bills.
Please follow our helpful video online on how to do so by visiting:
video.promnico.com
Other important product tips:
1) Turn off the machine if you are not using it.
2) Regularly cleaning of the sensors is not required but may help if they
have become dirty from use. Please see the “maintenance” section for
more details.
3) Make sure to select MDC mode if you are dealing with mixed
denominations, which is not on by default.
4) Make sure to select CNT mode if you are only interested in the number
of bills or are bundling cash.
5) SDC will take the first note read as the benchmark, and then stop when
a different bill has been detected – use this to help sort your cash or to
be sure you aren’t bundling mixed bills.

6
Product Part Diagram (Front)

7
Product Part Diagram (Back)

8
Product Part Diagram (Top)

9
Technical Specifications
Unit Dimensions:
28CM(W)*26CM(D)*27CM(H) / 11”(W)*10.2”(D)*10.6”(H)
Unit Package:
N.Weight: 6.5KGS G.Weight: 7.5KGS
Counting Speed:
800/1000/1200/1500notes/min for CNT mode,
800/1000/1200 notes/min for SDC & MDC modes
Size of Countable notes:
Minimum 110x60 mm, Maximum 185x90 mm
Thickness 0.08~0.12 mm
Feed system:
Roller Friction System
Hopper Capacity:
400-500 notes
Stacker Capacity:
200 notes
Power Supply:
AC 100~240V ±10%, 50/60 Hz
Current:
Maximum 1.8A (100~240 VAC)
Power Consumption:
<50 Watts
Ambient Temperature:
0℃~35℃ (Operating)
Working Environment:
-10℃~60℃ (Stocking)
Ambient Humidity:
20%~90% (no condensation)
Connection Port:
USB, RS232, LAN

10
Control Panel Overview

11
Operation Modes
MDC Mode (Most Popular): Counts mixed denomination bills. Press
REPORT button to check the bill details when finished.
CNT Mode: Only reads number of bills. In this mode, you can switch on
ADD or BATCH or ADD+BATCH.
SDC Mode: Counts first note read as benchmark, then stops when a
different bill has been detected. Useful for sorting bills.

12
Maintenance
Please turn off the machine and unplug the power cord when the machine
is not in use.
To clean the sensors (note-feeding sensor, note-receiving sensor, and
counting sensors located in the back-middle cover), please use a dry soft
nylon brush. A brand new, soft unused paintbrush from a local craft-store
works best to clean the sensors.

13
Resolving “CHAIN ERROR” Message
If your machine reads bills and outputs a “CHAIN ERROR” message, please
follow the instructional video at the following link to calibrate your
machine: video.promnico.com

14
Software Update Instructions
There may be times where you are required to update your machine’s
software. Follow these instructions to make the update process go as
smoothly as possible.
1. Please download the latest money counter software at
download.promnico.com
2. Save the file to your computer (IMPORTANT! DO NOT RENAME THE
FILE!)
3. Insert a removable flash drive into your computer
4. Make sure the flash drive is formatted as FAT32(Default) with allocation
size of 4096bytes
(You can do this on Windows by right clicking the USB drive in 'My
Computer', and selecting the 'Format' option)

15
(You can do this on MacOS by opening disk utility, and using the 'Erase'
button on the USB drive)
5. Transfer the file to the USB drive (should be named something like
PROMNICO-29USD_EUR_GBP_MXN_CAD_xxxxxxxx_202817I.APPU) -
Again, do not rename the file!
6. Connect the USB drive to your money counter through the back USB
port
7. Power on the machine - it will automatically update the software
8. When it shows 'update finished', turn off the machine and remove the
USB drive, and you will be good to go!

16
Resolving “Check Stacker Sensor” Error
To resolve this issue, please follow the ‘Software Update Instructions’
above.
How to Enable/Disable Auto-Start Mode
Your money counter may by default have auto-start mode enabled. Auto-
start mode simply means that the counter will begin reading bills when it
has detected new bills in the hopper.
If you’d like to turn off this feature, and only have the machine start when
the “START/STOP” button is pressed, simply press and hold the Up arrow
on the money counter. To revert back to auto-start mode, repeat
these steps.

17
Changing Counterfeit Detection Level
There are 4 modes of intensity regarding counterfeit detection. Each one
is represented by a bar as shown below on the top right of the money
counter display:
0 bars = No Detection
1 bar = Low Detection
2 bars = Moderate Detection (default)
3 bars = High Detection
You can change the level of detection by pressing and holding the left and
right arrows
The higher the bar level, the higher the scrutiny of the counterfeit
detection system. For every-day use – we highly recommend using the 2-
bar setting which is on by default. If the bills you are scanning are at high-
risk for being counterfeit, we recommend using the higher detection level.
If bills are being rejected consistently, you can turn off counterfeit
detection to see if that helps resolve the issue.