
AfterconnectedtoSmartLife_XXXX,returnbacktoMirabellaGenio,APPwillcommenceaddingdevice
Pleasepayattentiontothisscreen
todetermentthecauseofthe
time‐outerror
Ifthelightneverstopsblinking,
therecouldbeanissuewithyour
phonesetting,ifyouareusingIOS
14,pleaseensurelocalnetwork
permissionisturnedonforGenio
APP
iflightstoppedblinking,butunable
toprogressto“registeroncloud”it
indicatesacommunicationerror
withyourroutertoourcloud
service,pleasecheckyourrouter
setting
please check our online FAQ page
andensure
1.Youenterthecorrect2.4Ghz
Wi‐Finameandpassword
2.Wi‐Fi controller is in a location
withgoodWi‐Ficoverage,trymove
itclosertotherouterforthe
pairingprocess
3.5GhzWi‐Fisignalisturnedoffon
therouter(5Ghzcanbeturnon
afterthedeviceisconnected)
Ifyoudon’thaveWi‐Fiathomeorcannotpairitbutstillwanttousethislight,simplywaitforthelightstopped
blinking,thenyoucanshortpressthepairingbuttontochangedifferentmodeswithouttheneedofgenioAPP.
Shouldthetransformer,supplyplugorsupplyflexiblecordgetdamaged,donotattempttorepair.
TOBEREPAIREDBYANAUTHORIZEDPERSONONLY
THISISANAUSTRALIANSTANDARDSREQUIREMENTINTHEINTERESTOFYOURSAFETY·
FAQ
Q.Ihaveinternet/poweroutageanddevicewentofflineanddoesn’treconnectbackonlinebyitself?
A.Gothestriplightco’settingspage(pencilicon),lookfor“removedevice”Removeitandresetthedeviceand
pairitagainthroughtheapp.
Q.howdoIcontroltwoormorelightsatthesametime?
A.Gothedevice’settingspage(pencilicon),lookforthe“creategroup”option,
ifyouareusingTelstra/OptusNBNandyoustillhavingissueswithpairingwhenusingtheAPmethod,pleasecallourtech
supportlineorcheckouronlineFAQpagesonhowtodisablethe5GhzWiFiontheroutersetting
www.mirabellagenio.com.au/faqs
MirabellaInternationalPtyLtd
1MirabellaDriveTullamarineVIC.3043Australia
t:1800636528