GENZE E101 User manual

WARRANTY CERTIFICATE (FOR BICYCLE)
Please note that this certificate with the date of purchase indicated must
be presented when a request is made for the warranty service.
Product Name:
Model:
Serial Number:
Telephone:
Date of Sale:
Customer Support: 1-855-GO-GENZE
Store Name:
Address:
Electric Bicycle Ownerʼs Manual
www.genze.com
1-855-GO-GENZE
www.genze.com

02 / 03
Table of Contents
1. Welcome and Congratulations 4
4-52. Identifying the Main Components
8-114. Safety and Riding Instructions
6-73. Pre-Ride Checklist
12-155. Assembly and Adjustment
16-186. How to Operate an Electric Bicycle
19-207. Inspection, Maintenance, and Dimensions
218. Instructions for Riding Your Electric Bicycle
IMPORTANT!
THIS PRODUCT IS NOT INTENDED
FOR OFF-ROAD USE.
YOUR INSURANCE POLICIES MAY
NOT PROVIDE COVERAGE FOR
ACCIDENTS INVOLVING THE USE
OF THIS BICYCLE.
TO DETERMINE IF COVERAGE IS
PROVIDED, YOU SHOULD CONTACT
YOUR INSURANCE COMPANY.

Congratulations on the purchase of your new GenZe e-bike!
Before you take your new e-bike for a spin, we encourage
you to read and understand the contents of this manual.
1. Welcome and Congratulations
2. Identifying the Main Components
1. Frame
2. Front Fork
3. Handle Stem
4. Handlebar
5. Tire
6. Rear Hub
7. Hub Motor
8. Headset
9. Rear Derailleur
10. Front Brake
11. Rear Brake
12. Gear Crank
Model e101
e101
4
19
22
3
20
1
15
14
11
7
17
6 9
13
16
12
10
2
5
18
8
04 / 05
13. Chain
14. Seat
15. Seat Post
16. Pedal
17. Free Wheel
18. Brake Lever
19. Shifting Lever
20. Battery
21. Reflector
22. LCD Display
Model e102
e102
16
4
19
22
3
20
1
15
14
11
7
17
6 9
13
12
10
2
5
18
8

06 / 07
1. Check that the front and rear brakes are properly
aligned. Squeeze the front brake lever (left) and the rear
brake lever (right) with your e-bike at a standstill and
apply full pressure to one pedal. The e-bike should not
move forward if the brake levers work properly.
2. Check that the insertion marks on the handle stem and on
the seat post are fully tightened.
3. Check the front and rear wheels to ensure that they are
secure. Ensure that the hub nuts on the front and rear
wheels are securely fastened.
4. Check tire pressure (found on the tireʼs sidewall).
5. Ensure that pushing the seat from side-to-side securely
fastens the seat.
6. Check the pedals and the gear crank to ensure that they
are secure.
7. Check that side reflectors are in place and free from
damage and contamination.
8. Check the frame and the front fork for any deformation.
9. Ensure that the front wheel and the handlebars are set in
the correct orientation.
10.Secure any loose fitting pants to your leg with a band or
other similar means.
11.For your safety, always wear protective clothing (helmet,
biking gloves) each time you ride your e-bike.
12. If a child intends to use your e-bike, make sure that he/she
wears protective clothing (including a helmet, knee pads,
elbow pads, and/or wrist protection). Check your state
regulations to determine the minimum age requirement for
e-bike use in your area.
• In this manual, there are three signs used to alert you of the
degree of danger associated with riding: Danger, Warning,
and Caution.
Danger
Warning
Caution
Indicates an imminently hazardous situation
which is liable to result in death or serious
personal injury.
Indicates a potentially hazardous situation
which could could result in death or serious
personal injury.
Indicates a potentially hazardous situation
which may result in minor or moderate person-
al injury.
3. Pre-Ride Checklist

08 / 09
4. Riding Instructions
Do not ride tandem on
your e-bike under any
circumstances.
Do not ride while
walking a pet or when
holding an object.
Do not ride on rough trails,
including mountain trails.
Do not step on your e-bike to
reach something above
your head.
Do not use your e-bike to do “tricks”
such as pulling a wheelie, performing
jumps, or riding down stairs.
Do not ride under the
influence of alcohol or
any other substances.
• Read the entirety of this userʼs manual carefully before your
first ride and fully abide by the warnings and guidelines
that are contained therein.
• Misuse of your e-bike can result in injury.
• Although your e-bike was produced with strict quality
assurance practices, there is a possibility that damage
could have occurred in transit. If you identify defects with
your bike upon receiving it, please contact us at
1-855-GO-GENZE
• Consult your retailer before riding an e-bike if you are
over 230 lbs.
Make sure that wires are not entangled
Warning
Riding with the wires entangled may
cause the brake to be applied unexpect-
edly or not to work properly.
Make sure that the seat is held securely
before every ride
Danger
Make sure that the minimum insertion
mark on the seat post is not visible
beyond the bike frame
If you are unsure about whether the seat
post is secure, loosen it via the quick
release and then fasten it again securely.
NORMAL ENTANGLED

4. Riding Instructions
Do not only use your front brake. Ensure the kickstand is
up before every ride.
Applying the brakes abruptly
on a wet or icy surface may
cause the bike to skid
uncontrollably.
Avoid wearing loose-fitting clothing
that might get caught in the e-bikeʼs
chain or in other moving parts.
Refrain from cycling in high
heels, slippers, sandals, or
while barefoot. Always wear
closed toed footwear while
riding your GenZe e-bike.
Avoid placing lubricant on
the brakes or the wheel rim,
as it will significantly
weaken braking power.
Placing an excessive load on your
bike may cause you to lose
control.
Creak!
10 / 11
Always use proper
hand signals.
If you are a beginner, make sure you practice in a large open
area before riding on public roads.
Do not allow anyone who does not know how to control an
e-bike to ride your e-bike.
Make sure that your e-bike is set to “Pedal Assist 1” before you
start and pedal slowly at first to avoid unexpected acceleration.

12 / 13
5. Assembly and Adjustment
Correct Riding Position
• The correct riding position allows you to maneuver the
handlebar and apply the brakes when needed.
• Adjust the seatʼs height so that both of your toes can
touch the ground when you sit on the seat.
• There should be at least a 2-inch gap
between yourself and the top tube
when you are standing over
the e-bike.
(this applies to the e101 only)
Seat Assembly and Height Adjustment
1. Insert the seat post into the frame until the insertion marks
(upper & lower) are no longer visible. Next, adjust the
seat post to the appropriate height and tighten the nut
and close the lever to securely fasten the seat.
2. Securing the fastener should take a considerable amount
of force. Check with your retailer or authorized service
center for proper installation instructions as the seatʼs
height should vary depending on your height.
Front Wheel Assembly
• Front wheels need to be assembled by technical service at
your retailer.
• Make sure that the front and rear hubs are correctly set as
shown in Figures 1 and 2 below.
• Fasten the quick release lever on the axle as shown in
Figures 3 and 4 below.
• You should exert considerable force when fastening the
quick release. If the lever opens with ease, it may not have
been securely fastened.
Tire Inflation
• Fill tires to recommended pressure as indicated on the
sidewall of the tire.
Top tube
Approx. 5cm
Insertion mark
(LOWER LIMIT)
Insertion mark
(UPPER LIMIT)
Seatpost
Open
Closed
QR lever
Adjusting nut
Seatpost
Open Closed
QR Lever
Figure 1 Figure 2
Figure 3 Figure 4
To tighten Closed
Closed
Open
Open
Adjusting nut Quick release lever
Lever

14 / 15
Pedal Assembly
*Make sure that the pedals are mounted on their respective
sides, as labeled. Failure to do so will prevent their being
removed or reattached.*
• The left and right pedals are fastened by screws rotating
in the opposite directions.
• The pedal with “R” marked on one side is the Right Pedal.
The pedal with the “L” marked on one side is the Left Pedal.
• Use a 15mm spanner and make sure that the pedal axle
and the gear crank arm are perpendicular to each other
when attaching the pedals.
Brakes
• Please note that all brake services need to be conducted
by the technical service department at your retailer or at
a GenZe Service Center.
• Riding with improperly adjusted brakes or worn brake
pads can result in serious injury or death.
• Adjust the brake lever if the distance between the lever
and the handlebar is too great.
• Make sure that the disc is fully coupled to the frame and
securely held.
• Insert the disc into the brake body (attach the front wheel)
and then fix the brake wire.
• Squeeze the brake lever two to three times to see whether
the brake pad touches the disc.
How to Use and Adjust Gears
• If your GenZe e-Bike is not shifting correctly:
o Check the wire tension.
o If the wire is loose, rotate the bolt on the shifting lever
counter-clockwise.
o If the wire is not loose, choose the bolt marked ʻHʼ
between the two adjusting bolts for the front derailleur
and rotate it counter-clockwise one to two turns.
o Rotate the bolt marked ʻHʼ one turn to the left to adjust
gear 3 of the front derailleur, and the bolt marked ʻLʼ to
adjust the large gears of the rear derailleur.
If the problem still exists, consult your local retailer or a GenZe
technical service center by calling 1-855-GO-GENZE.
Avoid using extreme combinations of gears such as those
shown in Figure 4. They can cause excessive traction between
the sprocket and the chain, reducing the service life of your
e-bike.
5. Assembly and Adjustment
Front derailleur
Pull the shifting lever Push the shifting lever
Pull the
shifting lever Release the shifting lever
Wind the
shifting lever
Low speed riding
High speed riding
Release the shifting grip
Wind the
shifting grip Push the shifting
lever
Adjusting bolt
Figure 4

16 / 17
6. How to Operate Your Electric Bicycle
1. Battery Indicator Switch – Press to see how much battery
charge remains.
2. Battery Indicators – The amount of power remaining is indicated
in five levels including the last indicator blinking. Recharge the
battery when two or fewer indicators are shown.
3. Handle – Rotate and hold the lock to the left and pull the handle
to remove the battery.
4. Recharging Inlet – Located beneath the on/off switch. Connect
the recharging jack here.
Definitions of Highlighted Parts Recharging the Battery
Recharging Indictor
Green - Fully charged
Red - Charging
1. Set the battery in the slot so that the part
marked with reaches the corner as
shown in the figure on the left.
2. Press the battery on the part where the
handle is until it latches into place.
1. Ensure that the e-bike is at a standstill.
2. Rotate the battery lock counter-clockwise
to unlock.
3. With the lock rotated, pull the handle to
remove the battery.
(As mounted)
How to Remove the Battery
How to Mount the Battery
4 1
13
2
1. Connect the charger to the battery pack.
2. Connect the charger to an 110v power outlet.
3. Monitor the charging progress by the colored LED lights. When
the light is red, the battery is charging. When the light is green,
charging has completed.
4. Once charging has completed, disconnect the charger from the
outlet, remove the charger from the battery pack, and return the
battery to your e-bike.
• Do not move the charger and battery while charging is
in progress.
• Use the charger in a well-ventilated place free from moisture.
Do not leave anything flammable or explosive near
the charger.
• Ensure that the charger is out of reach of children.
• Only use the certified charger provided and always follow the
instructions to recharge correctly.
• Do not recharge the battery for more than 18 hours as this
could critically damage the battery pack.
• To extend the batteryʼs life, recharge it immediately after it
has discharged.

• Make sure that your E-bike is inspected by an authorized
GenZe dealer or at a GenZe Service Center at least once a
year. Find the nearest to you by calling us at 1-855-GO-GENZE.
• If your e-bike fails to work properly, consult your retailer.
• It is important that your e-bike is well maintained in order to
prolong its life.
• Have your brake pads replaced if they are worn out.
• Use only genuine replacement parts when your e-bike
is serviced.
• Any injury or damage resulting from your failure to fully
understand this manual or negligence will not be covered
under the Product Liability.
7. Inspection, Maintenance & Dimensions
Do not lubricate between the brake shoe and the rim.
Caution:
Frequency Component Lubricant How to Lubricate
Chain Chain Lube or Light Oil Brush On or Squirt
Derailleur Pulleys Chain Lube or Light Oil Brush On or Squirt
Derailleurs Oil Oil Can
Brake Calipers Oil 3 Drops from Oil Can
Brake Levers Oil 2 Drops from Oil Can
Monthly
Shift Levers Lithium Based Grease Disassemble
Freewheel Oil 2 squirts from Oil Can
Brake Cables Lithium Based Grease Disassemble
Yearly
Bottom Bracket/Pedals/Derailleur Cables/Wheel
Bearings/Headset/Seat Post
Lithium Based Grease Disassemble
Every
Six Months
Weekly
18 / 19
• Recharge the battery fully before leaving it for an extended
period of time. Make sure that it is recharged at least once
every 10 days whether you use it or not. (Recharging may not
be possible if it becomes fully discharged.)
• Protect the battery from rain or moisture, which could cause
it to fail.
• Charge the battery in environments between 15°F and 100°F.
1. On/Off Switch: Controls the power supply to the instrument panel.
2. Mode Switch: Press to change the e-bikeʼs operation mode.
3. Riding Mode Switch: Press to change riding modes between Level 1
(low speed, regular surfaces) and Level 5 (high speed, downhill).
To switch from to kph to mph, or vice versa, press and hold both the
plus and minus buttons simultaneously on the pedal assist control
module for 5 seconds.
4. Riding Speed Indicator: Indicates the current speed of the e-bike.
5. Distance Covered and Time Elapsed: Indicates the distance the
e-bike has covered and how much time has elapsed in the
current ride.
Names and Functions of the Instrument Panel
1
2
34
5
6. How to Operate Your Electric Bicycle

20 / 21
Riding Using Pedals When the Power Switch on the E-Bike is Off
8. Instructions for Riding
Your Electric Bicycle
1. Install the battery.
2. Turn the e-bike on.
• You can use your bike in pedal assist mode (modes 1, 2, 3, 4,
and 5) or as an e-bike by twisting only the throttle in 0 mode.
• Note that the e-bike mode requires the inside part of the
right grip/throttle to be twisted slightly.
• When the instrument panel turns on, Pedal Assist 1 is the
default mode.
o Starting at Pedal Assist 1 is required to avoid an accident
and to prevent sudden acceleration.
3. Pedal slowly at Pedal Assist 1 to start the motor.
o The motor wakes up when the crank rotates at least
45 degrees.
4. Press the riding mode switch at Pedal Assist 1 to adjust up to
speed 5.
o In general, regular surfaces require a lower speed, and
downhill requires a higher speed.
5. Pressing either brake will deactivate the motor.
6. Disconnect the battery if you will not use the e-bike for an
extended period of time.
• This function is the same as riding a regular bicycle.
• Select speed 4 on the right shifter when riding on a regular
surface in pedal mode.
• In e-bike mode, the recommended positions for the right shifter
are between speeds 4 and 6 on regular surfaces and between 1
and 3 for downhill sections.
Parts that require lubrication
and where to check before a ride
Rear brake
Brake lever
Brake shoe
Handle stem
Handlebar
Seatpost
Chain
Rim
Pedal
Hub nut
Tire
No lubrication
No lubrication
No lubrication
No lubrication
Brake lever
(front and rear) Chain (lubricate while pedaling) Rear derailleur (Lubricate the
moving part)
Front derailleur
(Lubricate the
moving part)
Motor:
• Do not attempt to disassemble the electric motor on your own.
Consult your local authorized retailer or a GenZe Service Center to
check parts for wear or to lubricate applicable components.
Find your nearest location by calling us at 1-855-GO-GENZE.
• Check that the motor is securely assembled before every ride.
If it is loose, contact your local authorized GenZe retailer or a
GenZe Service Center.
Do not modify your e-bike on your own. Contact us at
1-855-GO-GENZE or consult one of our dealers prior to any
modification. Failure to do so could invalidate your GenZe warranty.
You are required to follow all traffic laws, regulations, and signals
when you ride your e-bike.
7. Inspection, Maintenance
and Dimensions

NOTES NOTES