GENZE E101 User manual

WARRANTY CERTIFICATE (FOR BICYCLE)
Please note that this certificate with the date of purchase indicated must
be presented when a request is made for the warranty service.
Product Name:
Model:
Serial Number:
Telephone:
Date of Sale:
Customer Support: 1-855-GO-GENZE
Store Name:
Address:
Electric Bicycle Ownerʼs Manual
www.genze.com
1-855-GO-GENZE
www.genze.com

02 / 03
Table of Contents
1. Welcome and Congratulations 4
4-52. Identifying the Main Components
8-114. Safety and Riding Instructions
6-73. Pre-Ride Checklist
12-155. Assembly and Adjustment
16-186. How to Operate an Electric Bicycle
19-207. Inspection, Maintenance, and Dimensions
218. Instructions for Riding Your Electric Bicycle
IMPORTANT!
THIS PRODUCT IS NOT INTENDED
FOR OFF-ROAD USE.
YOUR INSURANCE POLICIES MAY
NOT PROVIDE COVERAGE FOR
ACCIDENTS INVOLVING THE USE
OF THIS BICYCLE.
TO DETERMINE IF COVERAGE IS
PROVIDED, YOU SHOULD CONTACT
YOUR INSURANCE COMPANY.

06 / 07
1. Check that the front and rear brakes are properly
adjusted. Squeeze the front brake lever (left) and the rear
brake lever (right) with your e-bike at a standstill and the
center stand in the upright position, then apply full pressure
to one pedal. The e-bike should not move forward if the
brakes are adjusted properly.
2. Check that the handle stem and the seat post are
fully tightened.
3. Check the front and rear wheels to ensure that they are
secure. Ensure that the hub nuts on the front (15mm) and
rear wheel (19mm) are securely fastened.
4. Check tire pressure (found on the tireʼs sidewall).
Do not overinflate.
5. Ensure the seat quick-release clamp is secured and that the
seat and seat post do not have any movement.
6. Check the pedals and the gear crank to ensure that they
are secure.
7. Check that side reflectors are in place and free from
damage and contamination.
8. Check the frame and the front fork for any deformation.
9. Ensure that the front wheel and the handlebars are set in
the correct orientation.
10.Secure any loose fitting pants to your leg with a band or
other similar means.
11.For your safety, always wear protective clothing (helmet,
biking gloves) each time you ride your e-bike.
GenZe recommends reviewing the local ordinances in your area
regarding safety equipment requirements when riding an electric
bicycle.
12. If a child intends to use your e-bike, make sure that he/she
wears protective clothing (including a helmet, knee pads,
elbow pads, and/or wrist protection). Check your state
regulations to determine the minimum age requirement for
e-bike use in your area.
• In this manual, there are three signs used to alert you of the
degree of danger associated with riding: Danger, Warning,
and Caution.
Danger
Warning
Caution
Indicates an imminently hazardous situation
which is liable to result in death or serious
personal injury.
Indicates a potentially hazardous situation
which could could result in death or serious
personal injury.
Indicates a potentially hazardous situation
which may result in minor or moderate person-
al injury.
3. Pre-Ride Checklist

08 / 09
4. Riding Instructions
Do not ride tandem on
your e-bike under any
circumstances.
Do not ride while
walking a pet or when
holding an object.
Do not ride on rough trails,
including mountain trails.
Do not step on your e-bike to
reach something above
your head.
Do not use your e-bike to do “tricks”
such as pulling a wheelie, performing
jumps, or riding down stairs.
Do not ride under the
influence of alcohol or
any other substances.
• Read the entirety of this userʼs manual carefully before your
first ride and fully abide by the warnings and guidelines
listed.
• Misuse of your e-bike can result in injury.
• Although your e-bike was produced with strict quality
assurance practices, there may be a possibility of damage
during transit. If you identify any defect with your bike upon
receiving it, please contact us at
1-855-GO-GENZE
• Consult your retailer before riding an e-bike if you are
over 230 lbs.
Make sure that wires are not entangled
Warning
Riding with the wires entangled may
cause the brake to be applied unexpect-
edly or not to work properly.
Make sure that the seat is held securely
before every ride
Danger
Make sure that the minimum insertion
mark on the seat post is not visible
beyond the bike frame
If you are unsure about whether the seat
post is secure, loosen it via the quick
release and then fasten it again securely.
NORMAL ENTANGLED

4. Riding Instructions
Do not only use your front brake. Ensure the kickstand is
up before every ride.
Applying the brakes abruptly
on a wet or icy surface may
cause the bike to skid
uncontrollably.
Avoid wearing loose-fitting clothing
that might get caught in the e-bikeʼs
chain or in other moving parts.
Refrain from cycling in high
heels, slippers, sandals, or
while barefoot. Always wear
closed toed footwear while
riding your GenZe e-bike.
Placing an excessive load on your
bike may cause you to lose
control.
Creak!
10 / 11
Always use proper
hand signals.
If you are a beginner, make sure you practice in a large open
area before riding on public roads.
Do not allow anyone who does not know how to control an
e-bike to ride your e-bike.
Make sure that your e-bike is set to pedal-assist “1” and is in first
gear before you ride and pedal slowly at first to avoid unexpect-
ed acceleration.

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Riding Using Pedals When the Power Switch on the E-Bike is Off
8. Instructions for Riding
Your Electric Bicycle
• Install the battery.
• Turn the e-bike on.
• You can use your bike in pedal-assist mode (modes 1, 2, 3, 4,
and 5) or in throttle-mode by setting the mode to “0” and
twisting the throttle to apply power. Pedal-assistance will not
function when in mode “0”
• When the system is powered on, it will always default to
pedal-assist mode “1”.
• Starting at Pedal Assist 1 is recommend to avoid an accident
and to prevent sudden acceleration.
• Pedal slowly at Pedal Assist 1 to start the motor.
• The motor starts providing assistance when the pedal crank
rotates at least 45 degrees and sufficient pedaling force is
being applied.
• Using the “+” and “-“ buttons, adjust the pedal-assist modes to
suit you while riding. The higher the mode number, the greater
level of pedal assistance provided.
• “NORMAL” mode will provide pedal assistance up to 13.5
MPH, regardless of the level selected. This mode is recommend
ed for most riders as the torque assistance is moderate.
• “POWER” mode will provide pedal assistance up to 16.5 MPH,
regardless of the level selected. This mode is recommend for
experienced riders only and is especially helpful when riding
into headwinds and up larger hills. However, battery consump
tion is higher in this mode.
• Engaging either brake will deactivate the motor. Once both
brakes are released, the motor will resume operation if pedaling
continues or if the throttle is twisted if in mode “0”.
• Remove the battery if you will not be using the e-bike for an
extended period of time.
• This function is the same as riding a regular bicycle.
Parts that require lubrication
and where to check before a ride
e102
Rear brake
Brake lever
Front Brake
Handle stem
Handlebar
Seatpost
Chain
Rim
Pedal
Hub nut
Tire
No lubrication
No lubrication
No lubrication
No lubrication
Brake lever
(front and rear) Chain (lubricate while pedaling) Rear derailleur (Lubricate the
moving part)
Front derailleur
(Lubricate the
moving part)
Motor:
• Do not attempt to disassemble the electric motor on your own.
Consult your local authorized retailer or a GenZe service center to
check parts for wear or to lubricate applicable components.
Find your nearest location by calling us at 1-855-GO-GENZE.
• Check that the motor is securely assembled before every ride.
If it is loose, contact your local authorized GenZe retailer or a
GenZe Service Center.
Genze recommends that you do not modify your e-bike on your own.
Contact us at 1-855-GO-GENZE or consult your dealer prior to any
modification. Any damage to your e-bike caused by modifications not
approved by or completed by GenZe may void your product warranty.
You are required to follow all traffic laws, regulations, and signals
when you ride your e-bike. Please familiarize yourself with your local
ordinances.
7. Inspection, Maintenance
and Dimensions

NOTES NOTES

12 / 13
5. Assembly and Adjustment
Correct Riding Position
• The correct riding position allows you to safely maneuver
the handlebar and apply the brakes when needed.
• You should be able to reach one foot to the ground
comfortably when stopped.
• There should be at least a 2-inch gap
between yourself and the top tube
when you are standing over
the e-bike.
(this applies to the e101 only)
Seat Assembly and Height Adjustment
1. Insert the seat post into the frame until the maximum height
marks are no longer visible. Next, adjust the seat post to
the appropriate height by standing next to the seat and
adjusting it until it is approximately level with your hip
bone. Do not raise the seat higher than the maximum seat
height limit as marked on the seat post. Tighten the jam nut
as necessary and clamp the lever to securely fasten the seat.
2. Securing the quick-release clamp should only take enough
force to leave an imprint on your hand. Do not force the
clamp shut. If it feels too tight to close, loosen the jam nut
enough to permit the clamp to close with the proper amount
of force. If you have questions, check with your retailer or
GenZe authorized service center for proper installation
instructions as the seat height will vary depending on the
riderʼs height.
Wheel Installation
•If you received your e-bike without the front wheel installed,
install the front wheel using a 15mm wrench and tighten the
axle nuts.
•If they are ever removed for maintenance and or repairs,
make sure that the front and rear wheel wheels are
reinstalled correctly with their axles fully seated as shown in
figures 1 and 2 below. Note that the rear wheel requires a
19mm wrench for removal and installation.
Top tube
Approx. 5cm
Insertion mark
(LOWER LIMIT)
Insertion mark
(UPPER LIMIT)
Seatpost
Open
Closed
QR lever
Adjusting nut
Seatpost
Open Closed
QR Lever
Figure 1 Figure 2

14 / 15
• Fasten the quick release lever on the axle as shown in
Figures 3 and 4 below.
• You should exert considerable force when fastening the
quick release. If the lever opens with ease, it may not have
been securely fastened.
Tire Inflation
• Fill tires to recommended pressure as indicated on the
sidewall of the tire.
Pedal Assembly
*Make sure that the pedals are mounted on their respective
sides, as labeled. Failure to do so will prevent their being
removed or reattached.*
• The left and right pedals are fastened by screws rotating
in the opposite directions.
• The pedal with “R” marked on one side is the Right Pedal.
The pedal with the “L” marked on one side is the Left Pedal.
• Use a 15mm spanner and make sure that the pedal axle
and the gear crank arm are perpendicular to each other
when attaching the pedals.
5. Assembly and Adjustment
Figure 3 Figure 4
To tighten Closed
Closed
Open
Open
Adjusting nut Quick release lever
Lever
Warning
•Please use extra caution to keep your fingers away from
the rotating disc brake rotor and spokes. This disc brake
rotor is sharp and can inflict serious injury to your fingers
if caught within the openings of the rotor or spokes.
•If the disc brake is cracked in anyway, contact your
GenZe dealer
•Be careful not to let any grease or oil on the rotor or
pads. This may cause the brakes to not work
or respond correctly.
•Check the brake rotors and cables for any rust or
fraying. If any is found contact your GenZe dealer.
•When removing or installing the tire be sure that the
quick release lever does not interfere with the movement
of the brake rotor.
This could cause a dangerous situation.

20 / 21
6. How to Operate Your Electric Bicycle
1. Battery Indicator Switch – Press to see the indication of
battery charge.
2. Battery Indicators – The battery charge status is indicated in five
levels including the last indicator which will show as red, but only
when the battery is low. Recharge the battery when two or fewer
indicators are shown.
3. Handle – Rotate and hold the key lock to the left and pull the
handle to remove the battery.
4. Recharging Inlet – Located beneath the on/off switch. Connect
the recharging jack here.
Definitions of Highlighted Parts Recharging the Battery
Recharging Indictor
Green - Fully charged
Red - Charging
1. Fully insert the lower end of the battery into
the battery compartment ensuring that the
bottom edge of the battery lines up with bottom
edge of the compartment.
2. Press the top of the battery into the compart-
ment until the latch engages the battery and it
locks in place.
1. Ensure that the e-bike is at a standstill.
2. Rotate the battery lock counter-clockwise
to unlock.
3. With the lock rotated, pull the handle to
remove the battery.
(As mounted)
How to Remove the Battery
How to Mount the Battery
4 1
13
2
1. With the battery installed or removed from the frame, connect
the charger to the battery pack.
2. Connect the charger to an 110v power outlet.
3. You can monitor the charging progress by observing the colored
LED lights. When the light is red, the battery is charging. When
the light is green, charging is complete.
4. Once charging is complete, disconnect the charger from the
outlet and disconnect the charging cable from the battery pack.
• Do not move the charger and battery while charging is
in progress.
• Use the charger in a well-ventilated place free from moisture.
Do not leave anything flammable or explosive near
the charger.
• Ensure that the charger is out of reach of children.
• Only use the certified charger provided and always follow the
instructions to recharge correctly.
• To extend the batteryʼs life, recharge it immediately after it
has discharged.