Geo Trio II Touch Button User manual

Trio II Touch Button
User Manual

2
Trio II |User Manual
Welcome to your new Trio II. You’ve
taken that all-important rst step
towards complete control of your
home energy use.
Your Trio II will help you manage and
visualise your energy – helping you
on the way to optimum eciency and
maximum cost savings.
In this manual you’ll nd everything
you need to quickly and simply set up
and start using your monitor. You’ll
also nd out more information about
how the monitor works, how it can
help you and how you can identify
ways to save energy (and money).
Safety Information
J Do not t rechargeable batteries
jKeep the Trio II away from
water and other liquids. Clean
only with a dry, soft cloth. If any
components appear damaged or
faulty, please contact your energy
provider
LFor use in a dry, indoor
environment only
JIt is not necessary for you to
connect or disconnect any
cabling or access your electricity
meter
NTo protect the environment,
these products and any batteries
must be disposed of safely at the
end of their life. Please take to a
recycling centre for safe disposal
MRoHS compliant
OCE approved
JPlease only use the power supply
provided
Hereby, Green Energy Options Ltd.
(UK) declares that the radio equipment
enclosed (identied by the product
type numbers on the product label)
are in compliance with Directive
2014/53/EU.
The full text of the EU declaration of
conformity is available online at
http://www.geotogether.com/EUDoC.

Contents
3
Contents
Your Trio II Monitor
What’s in the Box? 4
Powering the Monitor 4
Monitor Stand 4
Monitor Overview 5
What does it mean?
See what you’re using 6
What is a kWh? 6
How can I use less? 7
What is normal? 7
Getting Started
Meter Connection 8
Connection Established 8
Home Screen
Overview 9
Energy Now 10
Energy Today 12
Prepay Balance 13
System Status 14
History Screens
Electricity History 15
Gas History 16
Seasonal Adjustment 16
Messages
Inbox 17
Reading a Message 17
Menu
Overview 18
Electricity Usage 18
Gas usage 18
Meter Balance 19
Taris 19
Debt 20
Inbox 20
Support 20
Settings 20
Settings
Overview 21
Budget 21
Display 22
Sound & Alerts 22
Colour Theme 23
WiFi Network 23
Online Setup 23
Advanced 24
Online Setup
Introduction 25
WiFi Module 25
Connect to WiFi Network 25
App & Account Registration 26
Troubleshooting
FAQs 27
Status Codes 28
Technical Specications
Trio II Monitor 29

4
Trio II |User Manual
Your Trio II Monitor
What’s in the Box?
Your Trio II package contains
the following:
• Trio II energy monitor
• Monitor stand
• Micro-USB power supply
Powering the Monitor
Your Trio II monitor can be powered
using the included power supply or
with 3 x AAA alkaline batteries.
Do not use any other power supply
with this monitor. The supplied power
supply is not suitable for use with any
other USB device.
It is not recommended to use
batteries for a prolonged period.
To insert or replace the batteries,
remove the stand from the monitor by
sliding it downwards and then insert
the batteries. Reattach the stand.
Do not use rechargeable batteries in
this monitor.
Monitor Stand
The stand may already be attached to
your Trio II monitor.
Attaching the stand
To attach the stand, place the front of
the stand over the tab at the bottom
of the monitor and slide upwards until
you hear a click.
Removing the stand
To remove the stand (to insert
or replace the batteries), slide it
downwards and then pull it away.

Your Trio II Monitor
5
Monitor Overview
Energy now
Electricity Gas
2.63 kW £1.36 /hr
Energy today
Home
Prepay balance
14:37
Use arrow buttons to move between
Energy now, Energy today and
Prepay balance (if applicable) tabs.
The LED at the bottom of
the monitor shows your
electricity usage (GREEN
for low, AMBER for medium
or RED for high). Press w to select or to switch
between options.
Press t to enter Menu
whilst on Home screen.
Press to return to Home.
Press kto
return to the
previous screen.
Use the u v buttons to
navigate around the screen.

6
Trio II |User Manual
What does it mean?
See what you’re using
Your Trio II monitor makes your
electricity and gas consumption
visible, taking the guesswork out of
understanding how much your home
uses - both right now and historically.
What is a kWh?
Electrical and gas energy consumption
is measured in kWh (kilowatt hours) -
traditionally known as 'units'.
As your home appliances consume
energy during the day, the kWh total
increases.
A kW (or kilowatt) is the rate at which
energy is being consumed, so using
1.5kW for one hour would result in
1.5kWh of energy consumed.
It’s about now...
In the same way your car shows how
fast your car is travelling, the electricity
speedometer on the left of the Home
screen shows how much electricity
your home is consuming now.
Similarly, the ame shows you how
much gas has been consumed within
the past 30 minutes.
The electricity speedometer is updated
every few seconds and the gas ame
every 30 minutes.
To make your energy easier to
understand, the hourly rates of
consumption can be viewed in terms
of cost (£) and energy or power (kW).
For example, if the monitor says £0.15
for the rate of electricity consumption,
this means that if the rate remained
the same it would cost 15p for the
next hour.
Less is more
The lower the hourly rate of
consumption, the less it will cost and
the more you can save.
It is typical for a medium-sized house
to use around 250Wh or 4p per hour
of electricity - so see how low you can
get the speedometer!
If, when you have your lights o, your
house is using more than this rate,

What does it mean?
7
have a look around the home and see
if any appliances can be turned o.
The gas ame should be o when your
boiler and cooker have not been used
for 30 minutes.
How can I use less?
Look for appliances around the home
that are not always being used and
can be switched o.
Often it’s items such as a games
console, sound system or even a
clock radio in the spare room.
Experiment with switching appliances
o and see what aect this has on
the speedometer.
Other ways to save include putting
less water in the kettle (only boil
what you intend to use), lowering the
temperature on your washing machine
or raising the temperature of the
freezer (-18ºC is cold enough).
What is normal?
Don’t worry if every now and again the
usage is high - this can be normal.
The image below shows where the
electricity speedometer will typically be
when using certain appliances. *
Typical ‘base load’
Boiling a kettle
Evening time
* Depending on your smart meter, the
maximum rate of consumption the
dial can show can be adjusted. See
'Advanced' on page 24.

8
Trio II |User Manual
Getting Started
Meter Connection
The screen will show Connecting to
smart meter... for up to ve minutes
while the monitor connects to the
smart meter(s) in your home.
If the screen show No Network then
you will need to contact your energy
provider to complete the installation.
If the screen shows Lost Network,
then you may need to move the
monitor closer to your smart meter(s)
to re-establish the connection.
You can check the strength of the
signal to the smart meter(s) by looking
at the land micons in the top left
hand corner of the screen.
Connection Established
Once your monitor has successfully
established a connection to your
smart meter(s), your Trio II will
show the current consumption for
electricity, recent gas usage and the
house temperature.
If your monitor loses connection to the
smart meter(s), then it will show the
following alert:
Try moving the Trio II closer to the
smart meter(s) to re-connect.

Home Screen
9
Home Screen
Overview
The Home screen is broken down into
two or three tabs. Two tabs are for
credit mode, and the third is for
pre-payment mode (when applicable).
When your Trio II is powered on, it will
automatically show the Home screen
once connected to the smart meter(s).
You can also, at any time, press the t
button return to the Home screen.
Your meter and WiFi (where
applicable) signal status is shown in
the top left of the screen.
Use the u v buttons to switch
between the Energy now, Energy
today or Prepay balance (when in
prepay mode) tabs.
When you next return to the
Home screen from other screens,
the previously selected tab will
automatically be shown.

10
Trio II |User Manual
Energy Now
The Energy now screen is divided
in two, with the left side showing
Electricity consumption now and the
right displaying Gas consumption and
the temperature (where available)
within the home.
Depending on your smart meter
conguration, only the available energy
types will be shown - the gas ame will
not be shown if you do not have a gas
smart meter, for example.
This is the default screen shown when
the monitor has started up, when the
t button has been pressed or when
the monitor has not been used for a
period of time.
Pressing the w button will change
the values from being shown in cost as
£/hr and power as kW.

Home Screen
11
Electricity
The dial on the left (only available
when you have an electricity smart
meter) shows the current rate of
energy use for your home.
As your home uses more or less
energy, the dial will move up and
down.
The dial is divided into three zones
- green, amber and red. As the dial
moves between the zones, the colour
of the LED at the bottom of the display
will change to match.
This means you can quickly see if
your home is using a little, or a lot, of
electricity from a distance or at times
when the screen has dimmed or
turned o overnight.
The current rate of consumption can
be shown in cost as £/hr (default) or
energy as kW.
Gas
The gas ame indicates the recent
consumption rate of gas for your
home (where available). The usage
readings are taken every half an hour.
As more gas is consumed, the blue
ame will increase in size.
Because there are readings being
taken every half hour, the ame
shows recent gas consumption and
may not show when gas is no longer
being consumed.

12
Trio II |User Manual
Energy Today
The Energy today screen shows the
total consumption so far today for
Electricity and Gas.
If you have set a budget for each fuel
type (see Settings), then the monitor
will predict - based on previous
consumption for the same day of the
week - if the total consumption today
will be within budget.
As energy is consumed, the small
yellow dot (for electricity) and blue dot
(for gas) will orbit around the budget
prediction to show how much of the
daily budget has been consumed so
far today - starting and ending at
the bottom. The total cost shown
includes any daily standing charges
that form part of your tari..
The budget prediction is green if
you're predicted to be under budget.
This turns amber if you're expected to
be over budget and red if the budget
has already been exceeded.
Press the w button to change
between total cost and energy.
The budget can be set within the
Settings > Budgets menu.

Home Screen
13
Prepay Balance
This screen is only shown if one or more
prepayment meters are installed.
The Prepay balance screen shows the
current available credit or the amount
owed for prepayment meter(s).
Electricity is on the left and Gas
on the right if the two meters are
installed. Otherwise the gauge for the
available fuel is in the centre.
The circle indicates the credit available
and will appear full when above £20.
You can change the level at which
you’ll be notied on screen that your
credit is running low under Settings >
Advanced > Low credit setting.
If the grey e symbol is shown, you
can activate your emegency credit
by pressing t > Prepay > Activate
emergency credit
A green esymbol is shown when you
have activated emergency credit but it
has not yet been used.
A red esymbol is shown when
emergency credit is already in use.

14
Trio II |User Manual
System Status
This screen can be accessed via
the Menu.
Use the u v buttons to select any of
the icons and then w to view more
information on the dierent parts of
the smart metering system.
The icons show the following:
gStatus of the electricity meter
(where tted)
hStatus of the gas meter
(where tted)
l Signal status between the
monitor and the smart meters -
this is also shown in the top left
of the screen
aThis monitor (always green)
If the optional WiFi module has
been tted, then the following will
also be shown:
mSignal status to the local
WiFi network - this is also shown
in the top left of the screen
pConnection status to the
cloud service

History Screens
15
History Screens
Electricity History
By selecting Electricty usage from
the Menu screen, you can see your
recent usage.
Day tab
The screen initially shows the current
usage for today in energy (kWh),
divided in to the 24 hours of the day.
Each bar represents a one hour period
and is shown in green. The lightest
green bar shows the highest hourly
period for today and the darkest
green bar shows the current hour or
incomplete period.
The highest hourly period (lighter
green) will always display the usage
for that hour, the gure is shown to
the right of the bar (0.86kWh in the
example shown above).
Pressing the w button will change
the values from being shown in cost as
£/hr and energy as kW.
The total for today is shown inclusive
of any daily standing charge. This
means at midnight the total may
be greater than £0.00, even if no
electricity has been used. The bars
exclude any daily standing charge.

16
Trio II |User Manual
Week tab
The Week tab shows the electricity
usage for the previous eight days.
If a budget has been set (see Settings
> Budget), then when in cost view
(£) the days when the budget was
exceeded are shown with the extra
cost highlighted in red.
Month tab
This shows the previous weeks in the
same way as the Week tab.
Year tab
The nal view is the Year tab which
shows the previous 13 months of
usage. As with the Week and Month
tabs, you can see months that were
above and below the budget.
Gas History
The same historical views are available
for gas consumption.
Seasonal Adjustment
The budgets may be seasonally
adjusted to take into account higher
energy use during the winter months
and less during the summer.
This can be disabled under
Settings > Budget.

Messages
17
Messages
Inbox
Your energy provider(s) may send you
messages via your smart meter(s).
These will be shown in the Inbox.
When a new message is received you
will also receive a notication on the
screen and a sound. (The notications
can be changed under Settings >
Sound & Alerts.)
If a message has not yet been read,
it will be shown in bold and have a
marker to the left.
Use the uv butons to select a
message. Press the w button to view
the message in full.
Reading a Message
Select Open from the options menu to
read a message.
If the message is longer than the space
available, use the uv buttons to view
the rest of the message.
Some messages require conrmation
or acceptance - use the uv buttons
to switch between options and the w
button to select.
Deleting Messages
You can delete a message by selecting
Delete from the options menu.
The delete option will appear
greyed out if the message requires
conrmation or acceptance.

18
Trio II |User Manual
Menu
Overview
The main menu can be accessed by
pressing the t button whilst on the
home screen.
Use the uv buttons to move through
the menu items and then press w to
access the menu item.
Press the k button to go back a level.
Electricity Usage
Explore recent electricity
consumption in the Electricity
history screen (when available).
Use the uv buttons to move through
the Day, Week, Month and Year tabs.
Press w to change the values from
being shown in cost as £/hr and
energy as kW.
(See “Settings” on page 21.)
Gas usage
Explore recent gas consumption in the
Gas history screen (when available).
This works in the same way as
electricity history.
(See “Settings” on page 21.)

Menu
19
Meter Balance
Look at the current balance of energy
used for electricity or gas since the
last bill or to view your prepayment
balance.
Use the uv buttons for Electricity or
Gas and press w to select.
Meter balance for prepayment
Meter balance for credit billing
Use the k button to return to the
previous screen.
Taris
Look at the current and next electricity
and gas prices and any other daily
charges that may apply.
Example tari with variable charges
Example of standard rate tari
This screen shows the current
chargeable unit of electricity or gas
with any daily charges that may apply,
excluding any applied discounts.
If you are on a variable tari, then the
upcoming rate is shown.

20
Trio II |User Manual
Debt
If you have a prepayment meter
and you have any outstanding debt
with your energy provider, this will
be shown with a breakdown of the
charges and recovery rate.
Total debt refers to the combined total
of all debts owed.
Combined debt
Detailed debt with recovery rate
Inbox
View messages that have been sent by
your energy provider(s).
(See “Messages” on page 17.)
Meters
Info
View details of your electricity
and/or gas meter and the current
meter reading(s).
Tiers
If you have dierent taris, this shows
you how much energy you have used
in both tiers.
Support
Contact details for your energy
provider(s), (which may include a
telephone number and email address).
Settings
(See “Settings” on page 21.)