Giant Momentum User manual

USER MANUAL V7.0.GLB
繁體中文 POLSKI ESPAÑOL ITALIANO DEUTSCH FRANÇAIS NEDERLANDS ENGLISH

日本語 POLSKI ESPAÑOL ITALIANO DEUTSCH FRANÇAIS NEDERLANDS ENGLISH
MANUAL
ENGLISH

1 GENERAL 1
1.1 Welcome 1
1.2 Use of the manual 1
1.3 Service and technical support 1
2 SAFETY 2
2.1 EnergyPak battery & charger 2
2.2 Luggage carrier 2
2.3 Bike usage 2
2.4 Transportation 2
2.5 Accessoires & Attachments 3
3 OVERVIEW E-PARTS 4
3.1 Explanation 4
3.2 EnergyPak & Charger 5
3.2.1 Overview 5
3.2.2 General remarks 6
3.2.3 New EnergyPak 6
3.2.4 Charging 7
3.2.5 Usage 12
3.2.6 Charging time table 12
3.2.7 Storage 12
3.3 SyncDrive 13
3.4 RideControl 13
3.4.1 Overview 13
3.4.2 Settings 15
3.4.3 Reset settings 18
3.4.4 Switch (Km/h<->Mph) 19
3.4.5 Position adjustment 19
4 BIKE USAGE 21
4.1 Maintenance 21
4.2 keys 21
4.3 Range 21
4.4 Shifting recommendations 21
4.5 Drivetrain 22
5 TROUBLESHOOTING 23
5.1 Event indication 23
5.2 RideControl EVO 23
5.3 RideControl Charge 23
5.4 RideControl ONE 24
6 FREQUENTLY ASKED QUESTIONS 25
6.1 Ridecontrol - display 25
6.2 EnergyPak 25
6.3 SyncDrive motor 26
6.4 Miscellaneous 26
7 LEGAL DOCUMENTATION 27
7.1 Warranty 27
7.2 Exclusions 27
7.3 Conformity 28
7.4 FCC 28
7.5 IC 29

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1 GENERAL
1.1 WELCOME
Welcome and congratulations on your purchase of a new Giant, Liv or Momentum E-bike. The fun of
pedalling is only moments away!
Ride Life, Ride Giant
Nothing makes us happier than seeing people out riding bikes. Since 1972 Giant has manufactured
quality bikes for every type of terrain and rider imaginable. Giant bicycles have allowed millions of
cyclists just like you the opportunity to live happier, healthier lives because of the joy, exercise and sheer
exhilaration that riding a bicycle brings. And it is this commitment to sharing the joy of the ride that
inspires us to continually offer the world’s most innovative bicycles.
1.2 USE OF THE MANUAL
Read this manual carefully before you start riding on your new E-bike. Safety instructions are very
important and should not be overlooked. By doing so you will have a better understanding of the
general operation of the various bike parts. Some frequently asked questions will be covered as well.
Obviously, legal documentation is included in this manual at your service. So, take a moment to read
this manual before you start riding.
1.3 SERVICE AND TECHNICAL SUPPORT
This manual is not intended to be an extensive reference book about service, maintenance and/or
repairs. Please consult your dealer for service and technical support. You can find more information
about our products or find a dealer via our global website (www.giant-bicycles.com).

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2 SAFETY
2.1 ENERGYPAK BATTERY & CHARGER
∙ Keep the EnergyPak battery & charger away from
water and open fire.
∙ Do not use the battery & charger for other
purposes.
∙ Do not connect terminals;
∙ Keep the battery away from children and pets.
∙ Do not subject the battery & charger to shocks
(e.g. by dropping).
∙ Do not cover the battery & charger or place
objects on top of it.
∙ Stop the charging procedure immediately if you
notice a strange smell or smoke.
∙ In the unlikely case that the battery is on fire, do
NOT try to put it out with water. Use sand instead
and call emergency services immediately.
Avoid contact with battery and charger during charging operation. The charger heats up.
Please read/note additional information on the rear of the battery case.
2.2 LUGGAGE CARRIER
Some type of bikes have the battery holder and
luggage carrier combined. Please ensure that
luggage is securely fixed to avoid that it can cause
damage to the battery and/or holder.
Maximum rear carrier load including EnergyPak:
22 kG.
2.3 BIKE USAGE
Before using the E-bike on the open road, ride the bike in a secure area to get acquainted with riding a
bike with electric pedalling support. Try all settings on the bike and get familiar with the results.
When riding, you should keep both hands on the grips on the handlebar, and the brake levers within
reach, to be able to immediately respond to any circumstance. Failing to do so can adversely affect your
response to steering and braking and could cause you to loose control over the bicycle.
2.4 TRANSPORTATION
Batteries are not designed to be on the bike during transportation by car. Batteries must be taken off the
bike(s) and transported inside the car.
!
DANGER
!
CAUTION
!
CAUTION

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2.5 ACCESSOIRES & ATTACHMENTS
Bicycle trailers & trailer bicycles
Please be aware that the use of a (third party) bicycle trailer or trailer bicycle will cause extra load stress
and increased wear on the e-bike’s electric and/or mechanical parts. Since there are different types of
trailer attachments available (depending on brand/model/etc.) it is not possible to list each combination
and predict the outcome for each usage scenario.
Always follow the trailer manufacturer’s instructions for installation, usage and safety. Never modify any
original parts of the e-bike to accommodate a (third party) trailer. Never exceed the total permissible
load weight of the e-bike as stated elsewhere in this user manual.
Child seats
Please be aware that the use of a child seat can cause extra load stress and increased wear on the
e-bike’s electric and/or mechanical parts. Since there are different types child seats available (depending
on brand/model/etc.) it is not possible to list each combination.
Always follow the child seat manufacturer’s instructions for installation, usage and safety. Never modify
any original parts of the e-bike to accommodate a child seat. Never exceed the carrier load capacity
and/or total permissible load weight of the e-bike as stated elsewhere in this user manual.
If a child seat is used, and the bike is fitted with a saddle with exposed coil springs underneath the
saddle, there is a substantial risk that the child’s fingers can get injured from getting trapped in the coil
springs. Please take appropriate steps to prevent the trapping of the child’s fingers.
!
CAUTION
!
CAUTION

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3 OVERVIEW E-PARTS
3.1 EXPLANATION
Giant, Liv and Momentum E-bikes are equipped with parts that work together to make a smooth and
powerful assisted E-bike. The A-weighted emission sound pressure level at the driver ears is less than
70 dB(A).
Giant’s integrated Lithium-ion battery packs are unique because they have the highest energy density
in the market. If we consider weight and size, Giant EnergyPaks produce the best performance in an
integrated package. Furthermore, this EnergyPak charges twice as fast compared to earlier battery
systems and provides a superb maximum range. The batteries are thoroughly tested in Giant factories
to ensure reliability. Some E-bikes are equipped with the EnergyPak Smart 375, the most compact of
Giant’s integrated EnergyPaks.
Powered by YAMAHA
Innovation, manufacturing expertise and a motor system powered by Yamaha all combine to help
extend any rider’s abilities. The SyncDrive motor is widely acclaimed for its performance and reliability.
The small mid-drive motor is capable to deliver up to a massive 80Nm (Newton Meters) of torque,
and delivers smooth pedaling power that’s tuned for optimal performance on each model. The latest
6-sensor technology makes it possible for the bike to automatically choose an optimal power ratio, so
the rider can just enjoy the ride even more.
The handlebar-mounted command center provides easy-to-operate controls with a more ergonomic
button that controls the support levels in a comfortable way. The RideControl provides riders with the
following important information:
∙ Battery level indicator
∙ Support level indicator
∙ Light indicator
The lowest power assist levels can be used for riding urban and suburban roads when minimal
assistance is needed. Eco level requires less battery capacity and helps you cover a greater distances.
The highest levels gives you the highest power boost to climb steep hills. It’s the perfect choice when
you’re riding the most challenging mountains and terrain. The Smart Assist feature will even adjust the
power assist automatically and in real time, in response to the riding conditions.

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EnergyPak (integrated)
A. EnergyPak
B. Charging socket
C. Energy Level check (button)
3.2 ENERGYPAK & CHARGER
3.2.1 Overview
EnergyPak (rear rack)
A. EnergyPak
B. Charging socket
C. Energy Level check (button)
B
A
C
EnergyPak (side release)
A. EnergyPak
B. Charging socket
C. Energy Level check (button)
A B
C
B
C
A

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3.2.2 General remarks
∙ Stop the charging procedure immediately if you notice a strange smell or smoke. Take the
EnergyPak to an Authorised Giant Dealer for service or replacement.
∙ In the unlikely case that the EnergyPak is on fire, do NOT try to put it out with water. Use sand
instead to cover the fire and call emergency services as soon as possible.
3.2.3 New EnergyPak
A new EnergyPak is shipped in a protective ‘hibernate’ state. Such an EnergyPak needs to be activated
before it can be used;
∙ A ‘hibernate’ EnergyPak can be recognized by pushing the energy level check button. The LED’s of
the EnergyPak will not light up.
∙ Plug an active charger in the EnergyPak.
∙ Unplug the charger from the EnergyPak.
∙ The EnergyPak is now out of ‘hibernate’ state. Pushing the energy level check button will result in
lighting up LED’s.
∙ The EnergyPak is ready for usage.
It is not possible for an EnergyPak to go back to ‘hibernate’ state once it is awoken.
Usually, the dealer will charge the EnergyPak and therefore undo ‘hibernate’ state.
!
DANGER
4A charger
A. AC socket (110~230V) (type will vary)
B. Charger
C. Charging indicator
D. Charging socket
AC
DB
Smart charger
A. AC socket (110V/110~240V) (type will vary)
B. Charger
C. Charging indicator 60%
D. Charging indicator 100%
E. Charging socket
F. Charge adapter
A
B
CEF D

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3.2.4 Charging
∙ Charging the EnergyPak battery should be at room temperature (±20°C/68°F). Charging below 0°C
or above 40°C (32°F~104 °F) can lead to insufficient charging and can be harmful to the battery life
cycle.
4A charger:
∙ EnergyPak not connected:
Charger LED is green (constant).
∙ During charging:
Charger LED is red (constant)
∙ Charging issue:
Charger LED is red (blinking)
∙ Charging is completed (100%):
Charger LED is green (constant)
Smart charger:
Normal charge mode(100% charge)
∙ Power on sequence (selftest):
Charger LED1 is fast red / green / off
Charger LED2 is fast green / red / off
∙ EnergyPak not connected:
Charger LED1 is red (constant).
∙ During charging:
Charger LED1 is green (blinking)
∙ Charging is completed:
Charger LED1 is green (constant)
∙ Charging issue:
Charger LED1 is red (blinking)
Smart charger:
Long term storage charge mode (60%
charge)
∙ Connect charger
∙ Press LED2 button
∙ Charging will be done excactly like regular charging procedure, except:
LED2 is yellow (constant)
Charging will stop at 60% (for long time storage)
LED
LED2 LED1

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Charging method 1 - inside the bike
EnergyPak (integrated)
∙ Connect the charger to the charge port on
the bike
∙ Connect the charger to an AC outlet.
∙ Charging operation can be discontinued at any
given time.
∙ Disconnect the charger first from the outlet
and then from the charge port.
∙ The bike is ready for usage.
EnergyPak Smart 375
∙ Pull and rotate the charge-port cover
clockwise to expose the charge-port.
∙ Connect the charger to the charge-port on
the bike
∙ Connect the charger to an AC outlet.
∙ Charging operation can be discontinued at any
given time.
∙ Disconnect the charger first from the outlet
and then from the charge port.
∙ Put the charge-port cover back in place.
∙ The bike is ready for usage.
EnergyPak (side release)
∙ Connect the charger to the EnergyPak.
∙ Connect the charger to an AC outlet.
∙ Charging operation can be discontinued at any
given time.
∙ Disconnect the charger first from the outlet
and then from the EnergyPak.
∙ The bike is ready for usage.
1
2

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EnergyPak (rear rack)
∙ Connect the charger to the EnergyPak outlet
on the front of the rear rack.
∙ Connect the charger to an AC outlet.
∙ Charging operation can be discontinued at any
given time.
∙ Disconnect the charger first from the outlet
and then from the charge port.
∙ The bike is ready for usage.
Charging Method 2 - outside the bike
EnergyPak (integrated)
Removing the EnergyPak. (Key Lock Type)
∙ Support the weight of the battery.
∙ Insert the key and unlock the EnergyPak.
(For top loading integrated batteries only: Lift
out the EnergyPak and continue with charging
the EnergyPak.)
∙ Push the anti-drop protection lever to fully
unlock the EnergyPak.
∙ Pull the battery out of the bike.
Removing the EnergyPak (Torx lock type).
∙ Support the weight of the battery.
∙ Insert the Torx tool size 25 and turn counter-
clockwise to release the EnergyPak. The
screw is endless so it will not come out.
∙ Push the anti-drop protection lever to fully
release the EnergyPak.
∙ Pull the battery out of the bike.
1
3
2
1
2
3
T25

10
EnergyPak Smart 375 (side integrated)
Removing the EnergyPak.
∙ Hold the battery in the frame to make sure it
cannot drop when unlocking.
∙ Insert the key and unlock the EnergyPak. The
Energypak will be ejected slightly.
∙ Some models have an extra anti-drop
protection. Push the plastic tab underneath
the battery (light grey arrow) to release the
EnergyPak.
∙ Pull the battery out of the bike.
Charging the EnergyPak.
∙ Connect the charge adapter (F) to charger.
∙ Connect the charger to the EnergyPak. It only
fits in one orientation.
∙ Connect the charger to an AC outlet.
∙ Charging operation can be discontinued at any
given time.
∙ Disconnect the charger first from the outlet
and then from the EnergyPak.
Installing the EnergyPak.
∙ Reverse removal procedure to install the
EnergyPak.
∙ Make sure the slots are aligned correctly at the
bottom.
∙ Push the top of the EnergyPak and make sure
the EnergyPak is secured properly. A ‘click’
can be noticed while doing so.
∙ Pull out the key.
∙ The bike is ready for usage.
EnergyPak (side release)
∙ Insert the key and unlock the EnergyPak.
∙ Slide the top of the EnergyPak battery
sideways to the left.
∙ Lift out the EnergyPak.
∙ Connect the charger to the EnergyPak.
∙ Connect the charger to an AC outlet.
∙ Charging operation can be discontinued at any
given time.
∙ Disconnect the charger first from the outlet
and then from the EnergyPak.
1
2
3
F
23
1

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∙ Reinstall the EnergyPak and make sure the
slots are aligned correctly at the bottom.
∙ Push the top of the EnergyPak and make sure
the EnergyPak is secured properly. A ‘click’
can be noticed while doing so.
∙ Pull out the key.
∙ The bike is ready for usage.
EnergyPak (rear rack)
∙ Insert the key and unlock the EnergyPak
∙ Hold the grip and pull the EnergyPak
backwards.
∙ Slide out the EnergyPak.
∙ Connect the charger to the EnergyPak.
∙ Connect the charger to an AC outlet.
∙ Charging operation can be discontinued at any
given time.
∙ Disconnect the charger first from the outlet
and then from the EnergyPak.
∙ Reinstall the EnergyPak and make sure the
slots are aligned correctly in the bottom.
∙ Push the EnergyPak forwards and make sure
the EnergyPak is secured properly. A ‘click’
can be noticed.
∙ Pull out the key.
∙ The bike is ready for usage.
8
7
12

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3.2.5 Usage
If only 3% of the EnergyPak power is left, the
EnergyPak will automatically switch assistance to
ECO mode in order to save energy.
If only 1% of the EnergyPak power is left, assistance
will automatically stop. Power assist level indication
bar will blink 3 times. Lights can still be used for over
2 hours.
Power in the EnergyPak can be checked by pushing
the Energy Level check button.
After 15 normal charges, or at least every 3
months, discharge the EnergyPak completely
by riding the bicycle before charging the
EnergyPak again. This will increase the lifespan
of the EnergyPak.
When an EnergyPak is connected to the bike, some
power will get lost in the system when the bike is not in use. To prevent this, the EnergyPak can be
disconnected from the bike when not in use for more than a few days
3.2.6 Charging time table
4A charger time table (110V/200-240V)
Charge time in hours
300Wh 8,8Ah 400Wh 11,3Ah 500Wh 13,8Ah
110V 200-240V 110V 200-240V 110V 200-240V
80% charge 2:20 h 1:45h 3:00h 2:00h 3:40h 2:45h
100% charge 4:40h 3:30h 6:00h 4:30h 7:20h 5:00h
Smart charger time table (110-240V)
Charge time in hours
375Wh 10,3Ah 400Wh 11,6Ah 500Wh 13,8Ah
60% charge <1:00 h 1:00 h 1:30 h
80% charge 1:40 h 1:50 h 2:20 h
100% charge 2:45 h 3:00 h 3:40 h
3.2.7 Storage
If the bike is not used for a longer period (one month or more) the EnergyPak is best stored:
∙ At 60% of its capacity. For ‘smart charger’, that is a functionality.
∙ Separate from the bike.
∙ At temperatures between 0°C and 40°C.
∙ Checked every month to see if at least one LED is still blinking. Charge when needed.
Charging the EnergyPak should be done at a minimum of every 3 months. Negligence to this could void
the warranty of the EnergyPak.

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Remote Controller
Q On/off
R Assistance level (up/down)
S Lights
T Walk assist
V General indication
3.4 RIDECONTROL
3.4.1 Overview
RideControl ONE
Q On/off
R Assistance level (up/down)
S Lights & General indication
T Walk assist
G Power assist indicator (5 LEDs)
H Lighting indicator
J EnergyPak charge indicator (5 LEDs)
L Error code indicator
R
R
T
H+L
Q
S
J
T
R
V
Q
S
SyncDrive
A Motor
B Chainwheel
C Crank
A
B
C
3.3 SYNCDRIVE
The SyncDrive motor is responsible for the
pedalling assistance of your E-bike.
Information from internal sensors and the speed
sensor are being processed to give a smooth and
natural ride. Sideways play of the bottom bracket
axle of one millimeter maximum is designed
in the SyncDrive Life and Sport motor for best
endurance.
G

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Displays
EVO display (5 assist modes)
A
E
G
B
J
K N
DC
A Speed
B Units (Km/h or mph)
C Indications
D Indication settings:
Max speed, Average speed, remaining range, ODO (total distance), Trip distance, Trip time, Cadence.
E Micro USB outlet (Output 5V–0,5A)
G Power assist indication
H Lighting indicator (high beam)
J EnergyPak charge indicator
K Service indicator
L Event code indicator
M Torque indicator
N Bluetooth connection
P Remaining range
* Display may vary from shown. Not all functions are available for all displays.
Charge display (5 assist modes)
C
LD
G
M
EK H
N J
A
B
H

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3.4.2 Settings
Powering on and off:
On: Press the ON/OFF button (Q) to switch on the system;
Off: Press the ON/OFF button (Q) for at least three seconds and release the button to switch off the
system. On Ride Control ONE, lighting indicator LED (H) will blink 3 times, indicating the bike is being
switched off.
Power assist:
Press the Assistance level button (R) up or down to choose the correct Power assist level (G).
∙ OFF: For riding without power assist but with bicycle computer and light functions.
∙ MANUAL: Short press assist UP or DOWN button to change manual assist level..
∙ AUTO (Smart Assist)*:
Long press (>2 sec) assist UP or DOWN button to activate AUTO assist mode. The PedalPlus 6
sensor technology in the motor automatically adapts the power output to the circumstances.
‘AUTO’ assist level is indicated on Charge and EVO displays via power assist indication (G). On
RideControl ONE, only the middle power assist indication LED is constantly engaged.
*Auto mode (Smart Assist) is only available on SyncDrive Life/Sport/Pro.

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Walk assist:
Walk assist is used to help you while walking with the bike. It works up to a speed of 6km/h / 4mph.
Walk assist is at its most powerful in the lowest gear, which means the smallest chain wheel up front
and the biggest sprocket on the rear
∙ Press the Walk Assist button (T) to set Walk Assist standby for 3 seconds. The assist indicator lights
up in a back and forth sequence.
∙ If no action is performed within 3 seconds after pressing walk assist button, the system will return to
normal riding mode.
∙ Press the Assist Up button. The Walk Assist will engage. Release Assist Up button to stop. Press
again within 3 seconds to re-engage.
∙ Wait for 3 seconds or press any other button to return to normal riding mode.
Lighting
Long press (>2 sec) light button to switch the bike lights On/Off. The EnergyPak provides power to the
lights. The lights will stay on when the bicycle is standing still. For S-pedalecs (high speed E-bikes) this
button switches between low beam and high beam.
Short press light button to switch LCD screen backlight:
∙ EVO: LCD screen backlight OFF / ON (bright) / ON (dim)
∙ CHARGE: LCD screen backlight OFF / ON
Bike lights and LCD screen backlight are switched independently from each other.
1 sec.

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Integrated head tube light:
Some bikes (Prime-E+) have additional daylight integrated in head tube. Lighting system for these bikes
is slightly different.
∙ Under the fender front light there is a switch (A). This switches between ‘auto’ and ‘manual’ lighting.
∙ When the switch is in ‘auto’ mode, the light sensor (B) on top of the fender front light (C) switches
between head tube light (D) or front fender light (C), depending on the amount of ambient daylight.
The system requires 5 seconds to adapt from head tube light to fender light, 20 seconds the other
way around.
∙ When the switch is in ‘manual’ mode, the light button on the handle bar will switch the front fender
light only. The head tube light can’t be used in this mode.
Battery indications
Battery level is indicated via EnergyPak charge indicators (J). For Charge and EVO displays, this is
visible via indicator bar and by digits. For RideControl ONE, battery level is indicated via LEDs on the
right side of the button.
For RideControl ONE only:
∙ When battery power is less than 10%, bottom LED glows orange continuously.
∙ When battery power is less than 3%, or when the bike is in ‘OFF’ mode’, bottom LED blinks orange.
Assist will shut down, The light system is still functional.
D
A
BC