Gigaset A580 IP Reference manual

Siemens Gigaset A580 IP
and
Network Introduction Manual
Join The Better Network Today
Birchill Telecom Ltd, 34 Green
Lane, Walsall, West Midlands,
WS2 8HB
t: 01922 21 33 33
f: 01922 21 33 44
e: [email protected]et
w: www.birchills.net

Page 2
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net
CONTENTS
Siemens Gigaset A580 IP Phone and Network Introduction Manual
Page
Safety notices 3
Phone features 4
Phone specification 4
Introduction 5
Easy set up guide 6
Key details 8
Getting started 10
Settings 10
Accepting a call 10
Making a all 11
Ending a call 11
Transferring a call 11
Call hold and 3 way calls 12
Call Log 12
Phonebook 12
Network services 13
Call recording 13
Follow me 13
Intercom 13
Do not disturb 13
Voicemail access & company directory 14
Birchills Telecom control panel 15
Definitions 21
Summary of terms and conditions 21
Further information 22

Page 3
SAFETY NOTICES
Please read the following safety notices before installing or using your handset. They are crucial for the safe and reliable
operation of the device.
Please use the external power supply that is included in the package. Other power supplies may cause damage to the handset,
affect the behaviour or induce noise.
Before using the external power supply in the package, please check the mains voltage.
Do not damage the power cord. If the power cord or plug is impaired, do not use it. It may cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
Do not install the phone in places where there is direct sunlight.
Avoid exposing the phone to high temperatures, low temperatures, radiation or high humidity. Avoid wetting the unit with any
liquid.
Do not attempt to open the unit –there are no serviceable parts.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has been slightly
dampened in a mild soap and water solution.
When there is lightning do not touch power plug or phone line, it may cause an electric shock.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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PHONE FEATURES
 Support SIP 2.0 (RFC3261) and correlative RFCs
 Codec: G.711, G.726, G729AB with VAD/CNG, G.722
 Hands-free talking in brilliant sound quality with HSP™
 SMS¹ with up to 160 characters
 Long talk time up to 25 hours
 Radiation-free ECO Mode Plus²
 HDSP™ ready handset¹
 HSP™ for brilliant sound quality
 Handsfree talking, convenient handsfree, advanced handsfree (with brilliant sound quality)
 Ringer melodies, polyphonic, downloadable 10 - 5
 Individual ringer melodies for VIP entries-Adjustable handset volume
 Headset connection - convenience - phoning essentials
 Range indoors 50m Outdoors 300m
 Standby time - 210h talk time - 25h
 Phonebook, address book, entries 150
 Automatic dialling of operator prefix

PHONE SPECIFICATIONS
 Adapter: Charger - Input 230vac 50hz 5ma Base - 230vac 50-60hz 43ma
 Port: WAN = 10/100 Base - T RJ-45
 LCD Size: 96x64 Pixels
 Operation Temperature: 5-45 degrees C
 Relative Humidity: 10~90%
 Range: Indoors 50 Meters Outdoors 300 Meters
 Dimensions handset (H x W x D in mm)148 x 49 x 29 - Dimensions base station (H x W x D in mm) 132 x 107 x 46
 Dimensions charger (H x W x D in mm) 83 x 80 x 38
 Handset Batteries: 2 x AAA rechargeable included.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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INTRODUCTION
Thank you for choosing the Birchills Telecom Connect system. This is the most flexible and powerful system on the market
today.
The system consists of two main elements - the Phone Handset and the Switchboard in The Cloud –which are connected
together by the power of the Internet. Your phone translates your voice into digital packets of information which are
transported by the Internet to the Switchboard which then passes them on to the recipient who may be using an old fashioned
telephone.
This means that geography is no longer relevant and telephones are liberated from only staying in one building. Your phone will
work when plugged into any Internet connection anywhere.
For your phone to work efficiently it requires a good quality Internet service preferably one with voice data being given
preference, this is referred to as Quality of Service (QoS). If you find that the quality of the voice reception is not as good as you
would like then enabling a QoS solution such as the Broadband Connect solution from Birchills Telecom will solve this problem.
There is a cost for this service.
If you want to change anything this manual will tell you how to do it. However, because of the way that the system works,
Birchills Telecom can make any changes you want remotely. This may be a chargeable service. Please give us a call and talk it
through with us.
There are a number of services which are set up by default including voice recording and voicemail. To protect us both from
possible misuse of the system, the account is limited to making calls valued no greater than £50 per month, although if this is
not convenient please talk to us. This system is subject to terms and conditions and an acceptable use policy which are
summarised in this manual.
We are genuinely not like other telephone service providers. We do want you to be a satisfied customer for years.
I hope you will be very happy with your new phone and system.
David Hill
Chairman, Birchills Telecom Ltd
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

Page 6
EASY SET UP GUIDE
Fig 1: Contents in the Box
Fig 2: Assemble Handset Station
Fig 3: Assemble Base Station Fig 4: Plug in Power
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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Instructions
1. Plug one end of the black cable into the socket on the base station (see fig 3) and the other into your Router/Broadband as
shown on Fig 6. No connection to a computer is needed. The socket on the back of the base station should be empty.
Switch Handset on:
Switch phone on and wait 15 - 20 seconds for configuration.
Fig 6: Plug into Router /Broadband
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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KEY DETAILS
Giaset A580 IP
Base Station
Microphone Open Internal List Key Pad Lock On/Off End call, On & Off Key Message Key
Displays Keys
Handsfree Key
Talk Key
Control Key
Ringer On/Off
Recall/Pause
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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Key Name Function Description
Display Keys Start function displayed to left or right of the bottom display line
Handsfree Key Switch between earpiece and handsfree mode (key lights up)
Talk Key After entering a number: start dialing via VoIP/fixed line network (press briefly/press and hold);
accept call
Control Key Press up: Set call volume, ringer and advisory tones
Press down: Open directory
Press up/down: Navigate menus and text
* Key Press and hold for ringer on/off
R Key Recall/pause key (fixed line network)
INT Key Open internal list
Message Key Open calls and messages lists; Flashes: new message. new call or new base station firmware/new
provider profile available
On/Off Key Press down to end call,
To cancel function (press briefly)
Return to idle status (press and hold
Switch Handset off ( press and hold
1 Key Fast access key to messages on the network mailbox
# key Keypad lock on/off press and hold)
KEY DETAILS
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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GETTING STARTED
Switch phone on.
On first use, the base station connects to the Internet and downloads the required settings from the Birchills Telecom site.
The base station will automatically reboot and the handset will perform as below
It displays the word BASE whilst searching for the base station it is configured to operate with.
Once operational, the base station light will be lit. The handset displays a signal icon in the top left LCD screen and the battery
icon on the top right hand side. You will also have the date/time and either your extension number or name depending on how
Birchills Telecom have been asked to configure this.
Your Birchills Telecom handset will then be ready for use.
If the connection to the Internet is not present the blue light on the base station will not be lit.
SETTINGS
Your handset is preconfigured by Birchills Telecom, however you can alter the settings on your phone by making the changes
using the keypad and buttons on the phone.
When the phone displays the current date and is not making a call we will refer to this as the idle state.
ACCEPTING A CALL
You can pick up the handset to accept an incoming call or press the loudspeaker key to answer hands free.
If you want to swap from the handset to hands free press the loudspeaker key.
If you want to swap from hands free to the handset press the talk key.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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MAKING A CALL
The simplest method of making a call is to dial the number you desire then press the talk key , or;
You can dial the number you desire and press the loudspeaker key.
You can use the address book which is described later in this manual or;
You can use display key and press the control key up and down to display a previously made or received call and dial that
number by pressing the talk key once your chosen number is displayed.
ENDING A CALL
If you are using the handset then replace the handset in the charging handset cradle.
If you are handsfree then pressing the loudspeaker key ends the call
TRANSFERRING A CALL
There are two ways to transfer a call:
Blind Transfer
This is where the call is not announced to the recipient.
If A doesn’t wish to wait for the other phone to answer (blind transfer) A presses #1 and then dial B’s number.
Announced transfer
This is where the call is announced by the recipient
If A wants to announce the call before transferring to B, A places C on hold by pressing *2 then A dials B’s number, A then
announces the call to B and put the receiver down. B & C are now connected.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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CALL LOG
The phone maintains lists of missed, received, and dialled calls; each list can contain up to a hundred entries. If the call list
capacity is full then the new call will replace the first call. The list is held in dynamic memory so if the phone is reset or the
power is lost then the lists are deleted.
To access the list press Phone Book when the phone is in the Idle State press the Callers key. The word DIALED appears. The
Navigation keys cycle through the list of available logs. You choose a list by pressing the Enter key and then cycle through the
list by using the Navigation keys. Once a phone number is displayed it can be dialled by pressing the R/Send key.
Note: The phone uses the American spelling of dialed.
PHONE BOOK
The Phone Book maintains a list of phone numbers and names.
To access press the Phone Book key. The word CURRENT appears, pressing the down Navigation key brings up the word ADD.
Pressing the Enter key now displays INPUT NAME. The name is entered using the key pad with each letter being represented
by pressing the keys on the key pad repeatedly. So keying 2 brings up 2, A, B, C in sequence. The Del key deletes keys
mistakenly pressed, Pressing Enter brings up INPUT NUMBER and the number is then entered by keying in the telephone
number using the key pad. Pressing Enter then cycles round to the ADD prompts again.
When a caller who is registered in the Phone Book calls the phone, their name is displayed on the main display. Once a
person’s name is registered in the Phone Book they can be dialled by pressing the Phone Book key followed by Enter when the
word current appears, cycle down to the name required using the Navigation keys and then press R/Send to dial the number.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

Page 13
NETWORK SERVICES
These are services provided by the network and are accessed by a sequence of * followed by a number.
Call recording:
Call recording is activated by default. To start recording a call Press *1 at any time. To access your recordings you need to use
the Birchills Telecom Control Panel.
Follow me:
Follow me is activated by default, however when you activate your phone, you need to advise what alternative number you
would like this to be set to. All calls ring at both the extension and the alternative number that you give during activation. To
alter these settings please use the Birchills Telecom Control Panel.
Intercom Services:
The intercom services are not available by default. To alter settings please use the Birchills Telecom Control Panel.
Do Not Disturb:
*78 - Activate Do Not Disturb
When Do Not Disturb is activated, the extension cannot be contacted and the phone will not ring. An announcement is made
that the person called is unavailable. If you want to activate the Do Not Disturb function, dial *78 from your extension phone
keypad. Wait for the confirmation message and hang-up the phone.
*79 - Deactivate Do Not Disturb
If you want to deactivate the Do Not Disturb function, dial *79 from your extension phone keypad. Wait for the confirmation
message and hang-up the phone.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

Page 14
Phone Voicemail Access and Company Directory
*95 –Listen to your Voicemail Messages
Dial *95 from your handset to excess the voicemail manager, the default password is 0000. This will then notify you how many
voicemails you have; it will also give you a range of other options from the main menu:
1 for New messages:
By pressing 1 you can listen to your new messages once the message is played you can listen to another range of
options.
By default you will receive an email notifying you when a new message has been received.
2 to change folders:
Enables you listen to other messages stored in other folders. It is possible to search for names using the SEARCH
facility. The phone book list is not erased when the power is removed from the phone.
3 for Advanced Options:
There are currently no advanced options available.
0 to access the mail box, it will then give you the following options:
1 –Record unavailable message
2 –Record busy message
3 –Record name
4 –Record temporary greeting
5 –To change password
# to exit
*950 - enable/disable your Voicemail
If you have Voicemail enabled for your extension and you want to disable it, or if it is disabled and you wish to enable it, dial
*950 from you extension phone keypad in order to change the status of your Voicemail.
Note: You can also access your voicemail from another extension or you can call your extension public phone number from an
external phone number. If you call your extension number or external number press * after you hear the Voicemail welcome
message.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

Page 15
SETTING UP THE SYSTEM
Birchills Telecom Control Panel
To login to the Birchills Telecom Control Panel you need a computer that is connected to the Internet.
Before you start you need:
 The web address of the Birchills Telecom Control Panel. By default this website is: http://sip1.cloudnetuk.com.
 A valid username
 A valid password
If you do not know these then talk to your system administrator or call Birchills Telecom.
Enter the username where it asks for Login and Password where it asks for Password, below is a screen shot of this box. Once
this information is entered correctly a new screen appears—as shown on the next page
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

Page 16
To the left hand side is the blue navigation panel. The remainder of the page is broken up into two parts, the top entitled Tools
which is populated by icons and the bottom part, which is entitled Extensions overview and is populated solely by text. In the
navigation bar, the link entitled Home will return you to the home screen regardless of what menu you are in.
This screen gives you the ability to;
Edit extension details, create both incoming and outgoing call rules, alter preferences for the extension, add custom sounds,
view and alter time intervals, create or modify email templates, solution sister queue membership, access recorded messages
from you voicemail mailbox, access recorded calls, view call reports, view phone number collections
and the extensions.
Also in the home screen, in addition to the above you are also able to view information about the extension, the public
telephone number assigned to the extension, the internal extension number assigned to the extension, the total call cost for
the current month (this is the current cost of calls attributed to the extension for the current month), the amount of time spent
in outgoing calls in the current month, the amount of time spent in incoming calls in the current month, the number of
voicemail messages stored and their size (the size referred to is the amount of space that the voicemail messages occupy on
the Birchills Telecomservers) the number of sound files stored and their size (the size referred to is the amount of space that
the sound files occupy on the Birchills Telecom servers)
The Home Screen
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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Tools Menu
Above is a screen shot of the Tools section on the home screen.
Edit extension:
You edit the basic details you want for your extension including the display name etc. If you have a phone terminal
extension then you may wish to change the Contact name to James Smith or maybe the physical location of the
phone e.g. Main Reception as this is what the outbound caller ID will show. Changes are applied by clicking the Ok
button.
Incoming call rules:
You can filter the incoming calls to an extension. As a result, when a caller is trying to reach the extension, the system
can perform a set of predefined actions. For example, let's assume that from 9:00 to 17:00 you are working and that
you are waiting for an important call. All you have to do is to define a rule that transfers the calls from an extension to
another one. You could for example have the call transferred to an alternative extension or external number outside of
these hours.
Outgoing call rules:
You can block certain outgoing calls, based on the dialled number and the time interval when the call was placed. So for
example you could block anyone from using your phone after say 18:00 when you had left the building.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

Page 18
Extension preferences:
Basic Settings:
This option allows you to configure default music on hold, caller ID name in external calls, caller ID number in external
calls, consider no answer after number of seconds, parking timeout –if a call is parked then this is the time taken
before it returns.
Caller Waiting:
Calls are not rejected when the extension is busy. When this option is enabled, you will be able to answer to multiple
calls using the phone call waiting features.
Do Not Disturb:
When this option is enabled, calls are rejected and a custom sound file is played to the callers trying to contact the
extension.
Authentication to reach extension:
This feature ensures privacy by requesting callers to provide a secret password before being connected to the
extension.
Cascade calls to {extension} after {x} seconds:
If the call has not been answered after {x} seconds, the selected {extension} rings.
Ring All:
This enables you to create a list of extensions which will all ring when a call is received.
Voice Mail:
Enables voicemail for your extension and the associated parameters.
Conference:
Enables conference calls.
Call recording:
Enables feature and sets parameters.
Fax Centre:
Enables extension to either handle faxes or to become a fax and associated parameters.
Changes are applied by clicking the Ok button.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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My Charging Plan:
Gives information on the charging plan. These settings cannot be altered.
Charging Credits:
Gives information on charging credits. These settings cannot be altered.
Sounds:
Add sound, you can either up load a file from your computer or record using the telephone. The system accepts the
following extensions for sound files: .mp3, .wav, .gsm and .raw.
Folders:
Allows you to manage your sound folders
Sound languages:
Allows you to choose your system generated sound message languages
Time Intervals:
Allows you to add and manage the time intervals used in the system. For example in the incoming and outgoing call
rules you can set time intervals when the rules apply.
E Mail Templates:
You can set the system to send emails to any address on the following events happening:
Extension expiration warning, extension expired, extension billing limit warning, extension billing limit exceeded
voicemail message notification, fax message notification , forgotten password.
Queue member:
Require authorisation to connect to queue this toggles as to whether or not a PIN code is required to join a queue.
Queue login PIN:
This is the PIN required to join the queue. You will be asked to confirm this PIN to ensure that it is correctly entered.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

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Mailbox:
This option stores your voicemail messages that have been recorded, please note that messages will only be stored for
the period of time specified in the extension preferences menu. You also have the option to manage the greeting heard
by the caller by uploading a .mp3, .wav, .gsm and .raw greeting through the Manage greetings option.
You can also listen to the messages through your computer by clicking on the underlined name or number of the
person who left the message. This will prompt your computer to try and play the message through the relevant
program installed on your machine.
Recorded calls:
This option shows all of the recorded calls relating to the extension. Please note that if you have activated call recording
then you are responsible for ensuring that the user adhere to all relevant laws and legislation pertaining to any actions
performed with Birchills Telecom telecommunication equipment or systems.
You can also listen to the messages through your computer by clicking on the underlined name or number of the
other party of the call. This will prompt your computer to try and play the message through the relevant program
installed on your machine.
If the Recorded calls option does not appear, then it will be due to the call recording not having been enabled under
the extension preferences menu.
Call reports:
This option shows all calls made and received both to and from the extension. It also shows other information relating
to the call;
When the call was started
When and if the call was answered
The duration of the call
The cost of the call
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net