Gigaset T300 PRO Service manual

T500PRO
T300PRO -
Gigaset C300-C300A / BRD / A31008-M2203-B101-1-19 / Cover_front.fm / 01.12.2010

Gigaset C300-C300A / BRD / A31008-M2203-B101-1-19 / Cover_front.fm / 01.12.2010

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Contents
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / Celsius_adminIVZ.fm / 02.12.2010
Version 2, 06.08.2010
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UI elements for Gigaset T300 PRO / Gigaset T500 PRO . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Step 1: Configuring the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 2: Configuring the lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Step 3: Setting up the administrator account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Completing initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
General information about administration . . . . . . . . . . . . . . . . . . . . . . . . 13
The configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Creating user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuring user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Editing group preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preferences/Autoprovisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
List of configured phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Module configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Module library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
The Gigaset T300 PRO / Gigaset T500 PRO module designer . . . . . . . . . . . . . . . . . . . 33
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring and editing voicemail boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Addressbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Selecting the addressbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Routing priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Routing during unavailability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Cost optimized routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Time and date – NTP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

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Contents
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / Celsius_adminIVZ.fm / 02.12.2010
Version 2, 06.08.2010
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Statistical evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Exporting call records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Interconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Location details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating an interconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Adding other Gigaset T300 PRO / Gigaset T500 PRO PABXs . . . . . . . . . . . . . . . . . . . . 73
Connected locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Location routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
On-hold loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
XMPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Resetting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Prior to installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Starting the installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
The start display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Ports to be opened on the network/firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Key combinations on the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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Introduction
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / admin_intro.fm / 02.12.2010
Version 2, 06.08.2010
Introduction
The Gigaset T300 PRO and Gigaset T500 PRO PABXs offer numerous features for operating
and configuring your phones.
This user guide describes the administration functions for both devices. Information
about operating the PABX can be found in the user guide.
Further information about your PABX can be found at:
www.gigaset.com/pro
Information on ... ... is located here.
Initial configuration
Set up your Gigaset phones automatically, configure the lines and
create a user account for the administrator.
Page 7
User accounts and groups
Create user accounts and manage user groups.
Page 14
Phone lists
Set up additional phones and softphones.
Page 24
Modules
Use additional standard functions or create your own functions using
the module designer.
Page 29
Phone functions
Set up voicemail boxes, prepare conferences, set up a directory for
all connected phones.
Page 39
Phone numbers and lines
Re-assign phone numbers, configure VoIP, ISDN and analogue con-
nections on your PABX and configure routing properties.
Page 42
Server features
Update software, set up the server features for your PABX and create
system backups.
Page 43
Resetting the system
If your PABX is no longer functioning, you can reset your system
with the aid of a USB stick.
Page 80
U
U
U
U
U
U
U
U

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Introduction
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / admin_intro.fm / 02.12.2010
Version 2, 06.08.2010
UI elements for Gigaset T300 PRO / Gigaset T500 PRO
UI elements and symbols
ATo call up help topics
HTo edit
ITo remove entries
KL To open/close sub-menus
SNew element
TTo add detail
MProperty activated
NProperty partially activated
PUser
dGroup
aConference room
rModule (configuration)
OTo select addressbook entries
bUser settings
FTo display additional functions
nTo open or save fax as PDF file
JTo listen to voicemail announcements
CTo listen to voicemail messages
QTo close window
Your firewall settings
Your network's firewall must be opened to operate Gigaset T300 PRO / Gigaset T500 PRO
ports for specific protocols. You will find an overview of protocols and logs in the appen-
dix £Page 89.
DE Page 2/7 FG Navigating through the list
To sort the list
Last Name
Please note
Detailed information about operating your Gigaset T300 PRO / Gigaset T500 PRO
PABX can be found in the user guide.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / admin_configuration.fm / 02.12.2010
Version 2, 06.08.2010
Initial configuration
Your Gigaset T300 PRO / Gigaset T500 PRO PABX is supplied with a web user interface and
can be configured using an Internet browser on the computer of your choice.
Prerequisite: You have connected your PABX to your local network, as described in the
short user guide provided.
Gigaset T300 PRO / Gigaset T500 PRO should already be assigned a fixed IP address or
should have received an IP address automatically generated via DHCP. This IP address is
shown on the computer's start display on completion of the booting process.
You can copy the IP address on to a USB stick:
¤Insert a USB stick into the USB port on the server. The IP address is automatically saved
in a text file pbxurl.txt on the USB stick.
¤Remove the USB stick and insert it into the workstation computer on which you wish
to configure Gigaset T300 PRO / Gigaset T500 PRO.
¤Open the text file pbxurl.txt using any text editor and copy the IP address to the clip-
board.
To configure Gigaset T300 PRO / Gigaset T500 PRO, enter the IP address into the web
browser's address bar as shown in the following example:
Example: http://192.168.100.123/
With 192.168.100.123 representing the IP address to be entered.
The configuration menu opens in the browser.
The initial configuration comprises three steps:
¤Click on Next, to start the initial configuration.
Please note
There are extension modules available to connect analogue and ISDN phones for
Gigaset T300 PRO / Gigaset T500 PRO. If you wish to use these modules, install the
cards in your PABX before starting the configuration.
Locating and configuring the phones and adapters
in the network that are to communication via the
Gigaset T300 PRO / Gigaset T500 PRO PABX.
Configuring the lines to be used by the PABX to
establish connections in the phone network.
Creating the administrator account
Please note
With the exception of specifying internal phone numbers in Step 2 and creating an
administrator account in Step 3, the settings from the initial configuration can be car-
ried out at a later stage.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / admin_configuration.fm / 02.12.2010
Version 2, 06.08.2010
Step 1: Configuring the phone
During the first step, all phones and ATA adapters are set up in the network. There are
three methods of set up available:
uAutoprovisioning
uAutomatic scan and configuration of the phones
uManual set up of the phones This is described in Chapter General information about
administration in section Manually configuring phones (£Page 25).
Automatically detecting and configuring phones
If you are using phones from the Gigaset IP PRO range, these can be configured by an
automatic network scan. This process also works for various ATA and analogue cards. A list
of supported models can be found at www.gigaset.com/pro.
¤Click on Search now to start the scan. All devices available on the local network are
detected and are automatically configured, if they are not already configured.
The scan has a progress indicator and the Search now button changes to Cancel.
If any devices are located that are already configured, you must decide whether the con-
figuration for each one should be overwritten.
The Configured Devices section shows a list indicating all devices configured during the
scan.
Limiting the phone search
If you do not wish to search the complete network for phones, you can limit the IP address
space to be scanned.
¤Click on Specify IP range to search to open the Subnet dialogue field.
Here, you can limit the address space to be searched by changing the start and end
IP address. The network is scanned for devices from the IP address in the Start field
(e.g., 192.168.2.120) to IP address in the End field (e.g., 192.168.2.180).
If your server has several IP addresses and/or network cards, you can select the subnet-
work you wish to scan via the Range dropdown menu.
Please note
Devices that are used as fax machines must be configured manually despite the auto-
matic configuration (see Fax functionality (£Page 26)).

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / admin_configuration.fm / 02.12.2010
Version 2, 06.08.2010
¤Click on Ok to apply the restricted IP address space.
¤Now start the search with Search now.
¤Click on Next to complete step 1 of the initial configuration.
Settings
Autoprovisioning new phones
Autoprovisioning can automatically provide Gigaset pro phones (e.g., Gigaset DE900 IP
PRO, Gigaset DE700 IP PRO, Gigaset DE400 IP PRO, Gigaset DE300 IP PRO) with the follow-
ing functions:
uFirmware updates
uConfiguration
uSIP account (registering the phone on the system)
uFunction keys (without BLF)
uVoice files
uUser menu for the phone display
If you activate autoprovisioning for new phones, devices that have already been fully con-
figured and all devices connected in future will be encompassed in this process. In the
Limiting autoprovisioning/authorised MAC addresses section (£Page 10), you can
determine the new devices to be included.
Please note
Not all phones that are to be connected to the Gigaset T300 PRO / Gigaset T500 PRO
have to be configured during initial configuration. Additional phones can be added at
a later stage in the configuration section.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / EN Master / A31008-M2212-R102-1y-7619 / admin_configuration.fm / 02.12.2010
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Firmware update
The Firmware auto update option provides the phones with the latest firmware available.
The devices use the new firmware once the machine is restarted. You can edit the devices
to be updated in the Limiting autoprovisioning/authorised MAC addresses section
(£Page 10).
If the firmware update is active, you can perform the update immediately via the Update
now button.
Limiting autoprovisioning/authorised MAC addresses
If you do not wish autoprovisioning to be active for every newly connected phone, then
you should enable the MAC address constraint checkbox. This setting means that only
phones already registered to the PABX will be provisioned.
¤Now enter the MAC addresses of the additional phones to be included in the list. The
MAC address for Gigaset pro phones can be found on the devices' type plate or on the
web user interface under Status ¢Device.
¤If you wish to deactivate the MAC address constraint temporarily, simply deactivate
the MAC address constraint checkbox. MAC addresses already entered in the list are
retained.
Please note
The firmware update is only available, if Autoprovisioning new phones is enabled.