GiRAFFE TOOLS SW-5 User manual

METAL GARDEN
HOSE REEL BOX
Model SW-5
with 100ft Hose
Read before use & keep for future reference.
For more information visit giraffetools.com or contact our customer service by sending an email to [e-mail]

MANUAL CONTENTS
Product Information
What’s Inside The Box
Open Box Check
Tools Requirement
Start To Install
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Product Testing
Problem Guide
Maintenance
Warranty
Products Recommended
03
04
05
05
05
07
08
09
09
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PRODUCT INFORMATION
The Giraffe Tools metal hose reel box is made of sturdy metal with an anti-rust powder
coating for extra strength and durability. Equipped with a 5ft. 5/8" leader hose and a
100ft. 5/8" long hose.
Hose Length 5/8" x 100 ft.
Connection Type 3/4" GHT
Working Temperature 0- 104°F
Max. Working Pressure 1.2 MPA
Item Weight 18.5 kg / 40.8 lbs

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WHAT’S INSIDE THE BOX
1 x Hose Reel Box
1 x 5ft Leader Hose
1 x 100ft Long Hose (Already Installed)
1 x L-shaped Leader Hose Connector
1 x Crank Handle
1 x Screw
1 x Nut (attached to reel side cover)
1 x Owner’s Manual

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OPEN-BOX CHECK
TOOLS REQUIREMENT
START TO INSTALL
1. Check whether all parts above are in the box.
2. Check for (white) scratches on the product.
If you have any of the above two questions, please contact the giraffe tools customer
service team right away.
Tips: If you notice a strange smell upon opening your package, this is due to the sealed environment in
which the package traveled overseas.
Socket set or a Phillips screwdriver
Choose a place
As a matter of convenience, please install the hose reel close to your chosen water source.
Make sure the leader hose can reach the faucet prior to mounting the hose reel.
Installing the reel
Open the lid, take out the crank handle, and the lead hose
(with the L-shaped connector on one hose end). Pull out the
long hose through the automatic hose guide to make space.
1.

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Close the lid, rotate the crank handle clockwise to wind the
hose into the cabinet.
5. Connect the leader hose with a faucet.
Tips: To prevent leakage, it is recommended to use a wrench. Make sure the
rubber washer is placed in the connector.
2. Install the crank handle: Align the screw holes on the crank
handle and the side cover, insert the screw and hold the nut
on the inside of the side cover with the other hand, then
tighten the screw with a screwdriver.
Notice: The nut has been placed in advance in the corresponding position on
the side cover, but not fixed. If you do not find the nut in the corresponding
position, please look through the packaging or contact Giraffe Tools customer
service team.
Check if the hose guide is in the right position: Align with the
hose and move in the direction of the hose in and out. If not, lift
the latch to unlock the regulator and adjust its position, then re-
lock the regulator through the latch.
3.
Notice: Make sure the guide system regulator is placed at the screw rod with
thread, otherwise the guide system may be out of operation.
4.

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PRODUCT TESTING
Check whether the water hose is leaking:
- Leaking near the faucet
- Leaking near the hose reel
Check whether the washers are in the hose connection.
If you have any of the issues mentioned above, please contact the customer service by
sending an email to [e-mail] and provide the corresponding video
and order number.
1.
2.
Tighten the L-shaped connector with the leader hose.
Insert this connector into the water inlet of the reel box,
and press the latch down to fix.
Your hose reel is now installed and ready to use!
Notice: Be sure to press the latch completely, otherwise the leader hose will
detach from the hose reel under high water pressure.
Tips: You can adjust the direction of the connector by lifting the latch,
turning the connector to the desired orientation, and then pressing the
latch down to secure.
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PROBLEM GUIDE
The nut of the handle cannot be fixed
White dot on the product
Inlet hole & Handle hole
Scratches on the product
The screw of the handle cannot be tightened
The nut of the handle has two sides, try another side.
If that doesn’t fix the problem, contact the customer service team.
Wipe gently with a cloth moistened with alcohol.
Turn the side of the hose guider towards you, the left side is the water inlet hole, the right
side is the handle hole.
Take a picture of the scratches and contact the customer service team.
Make sure the screw is long enough, otherwise take a picture of the screw and contact
the customer service team.
Leakage near the connection
Leakage near the entry point of the leader hose
Contact customer service team by sending an email to [e-mail]@giraffetools.com with
attached picture or video.
1. If leakage occurs where the hose is connected to the reel, try to tighten it. Tighten one
turn at a time.
2. Check whether the washer is in the hose connection.

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DO NOT IMMERSE THE HOSE REEL IN WATER
Do not immerse the hose reel in water when cleaning. It is easy to wipe the housing with
a damp cloth to extend the life of the hose reel.
Notice: In order to speed up the communication efficiency, please write the purchase channel and
order number when you send the email, attach a picture or video of the corresponding problem, and
we will solve the problem for you as soon as possible.
MAINTENANCE
DO NOT EXPOSE THE HOSE REEL TO THE COLD ENVIRONMENT IN WINTER
DO NOT USE ANY CHEMICALS
In winter, the water in the hose will expand and contract. The water might freeze and in
turn crack the hose.
Do not use any chemicals or substances on this hose, such as dialysis, petroleum solvents,
lactic acid, etc.
Additional Legal Rights for Consumers
For consumers, who are covered by consumer protection laws or regulations in the
WARRANTY
Warranty Period: TWO (2) years

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country of purchase or their county of residence, the benefits conferred by our limited
warranty are in addition to all rights and remedies conveyed by such consumer protection
laws and regulations, including but not limited to these additional rights.
WHAT IS COVERED BY THIS WARRANTY?
WHAT IS NOT COVERED BY THIS WARRANTY?
ACQUIRING WARRANTY SERVICE
This warranty covers each product and warrants them to be free from defects in
workmanship, under normal use and service, for the defined period from the date of
purchase by the first end-user. Under this warranty, Giraffe Tools will repair or replace, at
its option, any unit that fails to perform according to Giraffe Tools' published specifications
during the warranty period.
This Warranty does not apply to damage caused by accident, abuse, misuse, fire,
earthquake, or other external cause, or to cosmetic damage, including but not limited to
scratches, dents, and broken plastic on ports unless failure has occurred due to a defect in
materials or workmanship.
Should the product prove to be defective within the warranty period, return the product
to the retail store you purchased the product(s), and Giraffe Tools will at its option, repair
or replace the product, to whatever extent Giraffe Tools deem necessary to restore the
product to proper operating condition, without any charge to you.