GiRAFFE TOOLS SW-5 User manual

METAL GARDEN
HOSE REEL BOX
Model SW-5
Read before use & keep for future reference.
For more information visit giraffetools.com or contact our customer service by sending an email to [e-mail]

MANUAL CONTENTS
Product Information
What’s Inside The Box
Open Box Check
Tools Requirement
Start To Install
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Product Testing
Problem Guide
Maintenance
Warranty
Products Recommended
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05
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07
08
09
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PRODUCT INFORMATION
The Giraffe Tools metal hose reel box is made of sturdy metal with an anti-rust powder
coating for extra strength and durability. Equipped with a 5ft. 5/8" leader hose, this reel
can hold 200ft. 1/2" or 150ft. 5/8" garden hose (A 3/4" hose may not be applicable to the
hose guide).
Hose Capacity 1/2" x 200 ft. or 5/8" x 150 ft.
Connection Type 3/4" GHT
Working Temperature 0- 104°F
Max. Working Pressure 1.2 MPA
Item Weight 11.9 kg / 26.3 lbs

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WHAT’S INSIDE THE BOX
1 x Hose Reel Box
1 x 5ft Leader Hose
1 x L-shaped Connector (attached to leader hose)
1 x Crank Handle
1 x Screw
1 x Nut (attached to reel side cover)
1 x Owner’s Manual

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OPEN-BOX CHECK
TOOLS REQUIREMENT
START TO INSTALL
1. Check whether all parts above are in the box.
2. Check for (white) scratches on the product.
If you have any of the above two questions, please contact the giraffe tools customer
service team right away.
Tips: If you notice a strange smell upon opening your package, this is due to the sealed environment in
which the package traveled overseas.
Socket set or a Phillips screwdriver
Choose a place
As a matter of convenience, please install the hose reel close to your chosen water source.
Make sure the leader hose can reach the faucet prior to mounting the hose reel.
Installing the reel
1. Open the lid, take out the crank handle, and the lead hose (with
the L-shaped connector on one hose end).

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5. Close the lid, rotate the crank handle clockwise to wind the hose
into the cabinet.
4. Uncoil your garden hose (not included), put its female connector
through the regulator and connect it to the water inlet.
Tips: To prevent leakage, it is recommended to use a wrench. Make sure the
rubber washer is placed in the connector.
Install the crank handle: Align the screw holes on the crank
handle and the side cover, insert the screw and tighten the
screw with a screwdriver.
3. Align the regulator of the hose guide system to the water inlet side
of the metal body, if the regulator is not in the right position,
lift its latch to unlock the regulator and adjust its position, then
re-lock the regulator through the latch.
Notice: Make sure the guide system regulator is placed at the screw rod with
thread, otherwise the guide system may be out of operation.
2.
Notice: The nut has been fixed in advance in the corresponding position
on the side cover. If you do not find the nut in the corresponding position,
please look through the packaging or contact Giraffe Tools customer service
team.

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PRODUCT TESTING
6. Connect the leader hose with a faucet.
Tips: To prevent leakage, it is recommended to use a wrench. Make sure the
rubber washer is placed in the connector.
Check whether the water hose is leaking:
- Leaking near the faucet
- Leaking near the hose reel
Check whether the washers are in the hose connection.
If you have any of the issues mentioned above, please contact the customer service by
sending an email to [e-mail] and provide the corresponding video
and order number.
1.
2.
7. Tighten the L-shaped connector with the leader hose. Insert
this connector into the water inlet of the reel box, and press
the latch down to fix.
Tips: You can adjust the direction of the connector by lifting the latch,
turning the connector to the desired orientation, and then pressing the
latch down to secure.
Notice: Be sure to press the latch completely, otherwise the leader hose will
detach from the hose reel under high water pressure.
Your hose reel is now installed and ready to use!

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PROBLEM GUIDE
White dot on the product
Inlet hole & Handle hole
Scratches on the product
The screw of the handle cannot be tightened
Wipe gently with a cloth moistened with alcohol.
Turn the side of the hose guider towards you, the left side is the water inlet hole, the right
side is the handle hole.
Take a picture of the scratches and contact the customer service team.
Make sure the screw is long enough, otherwise take a picture of the screw and contact
the customer service team.
Leakage near the connection
Leakage near the entry point of the leader hose
Contact customer service team by sending an email to [e-mail]@giraffetools.com with
attached picture or video.
1. If leakage occurs where the hose is connected to the reel, try to tighten it. Tighten one
turn at a time.
2. Check whether the washer is in the hose connection.
Notice: In order to speed up the communication efficiency, please write the purchase channel and
order number when you send the email, attach a picture or video of the corresponding problem, and
we will solve the problem for you as soon as possible.

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DO NOT IMMERSE THE HOSE REEL IN WATER
Do not immerse the hose reel in water when cleaning. It is easy to wipe the housing with
a damp cloth to extend the life of the hose reel.
MAINTENANCE
DO NOT EXPOSE THE HOSE REEL TO THE COLD ENVIRONMENT IN WINTER
DO NOT USE ANY CHEMICALS
In winter, the water in the hose will expand and contract. The water might freeze and in
turn crack the hose.
Do not use any chemicals or substances on this hose, such as dialysis, petroleum solvents,
lactic acid, etc.
WARRANTY
At Giraffe Tools, we conduct rigorous testing on every machine before it leaves the factory
and perform a lifetime test on every thousand machines to ensure they will withstand
many years of use beyond the warranty period.
In addition to our thorough testing, we offer a 24-month warranty on all original Giraffe
Tools new products. The following specifics apply:
Giraffe Tools warrants its products against defects in parts and materials for a period
of 24 months from the original purchase date. Please note that this warranty does not
apply to products acquired second hand.
1.

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All warranty periods commence on the date of purchase and are non-transferable.
The warranty is limited to the provision of a replacement or refund free of charge
within the specified period, provided that the above conditions are met, and the
original proof of purchase is presented.
2.
3.
Process:
For quality-related warranty claims, items will be replaced with a new item of equal
value when available. In situations where a replacement is not available or preferred,
Giraffe Tools will offer a full refund.
Warranties on all replacements follow the same 24-month warranty time frame as the
original defective item. Warranties on fully refunded products will be voided after the
refund is released.
4.
5.
● Buyers must provide sufficient proof of purchase.
● Giraffe Tools must document what happens when buyers troubleshoot the product.
● Visible proof depicting the defect, such as pictures or videos, is required.
● It may be necessary to return an item for quality inspection.
● For defective items that Giraffe Tools needs to have returned, warrantion those replacements
are voided if the wrong item is returned to Giraffe Tools or if the defective item is not returned.
Valid proof of purchase:
● Order number from online purchases made through Giraffe Tools or Giraffe Tools’s
authorized resellers.
● Sales invoice that shows a description of the product along with its price.
Not Covered Under Warranty:
● Purchases from unauthorized resellers.
● Alterations not carried out or authorized by Giraffe Tools authorized resellers.
● Products without sufficient proof of purchase.
● Second-hand products.
● Items that have expired their warranty period.
● Damage from misuse of products, including, but not limited to, improper storage,
falls, extreme temperatures, water, and improper operation of devices.

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If you are interested in the above products, you can visit giraffetools.com or search for
Giraffe Tools on Amazon
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