GLOBAL LINK Ultra E Lock User manual

March 2019 Page 1
Ultra E Lock User Instructions
The Global Link Ultra E Lock features:
 Convenient handle design, available in both right- and left-handed models
 Illuminated keypad for keyless entry
 Beep feedback indicating success and failure of actions as well as low battery conditions
 Easy installation in standard door cutouts and direct replacement for standard travel
trailer entrance locks from:
 FIC / Wesco
 Bauer
 TriMark
 Support for two access codes—a factory default code and a customer code
 Interior safety release button for emergency exit
 Customer key access for alternative operation of the lock
 Can be keyed-alike to match other Pro Series locks
The lock is powered by a single Type 123 lithium battery and operates with a 4-digit code. Each
lock has a factory default code that can be used at any time and cannot be erased; 1 additional
customer code can be added.
Important: Before using the lock, record the default 4-digit code printed on a label affixed to the
inside handle of the lock. The factory default code is needed for keyless entry before a customer
code has been added and to program / reprogram the customer code.
Figure 1: Global Link Ultra E Lock
WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov.

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Locking and Unlocking
The lock supports both keyless and keyed operation.
Important: It is recommended to lock the deadbolt during transportation for added security.
Using the Keypad
To lock the door:
1. Press any key to wake up the keypad.
2. Press and hold the 1-2 key and the 3-4 key at the same time. Two descending beeps
indicate success.
To unlock the door:
1. Press any key to wake the keypad.
2. Enter the factory default code (printed on a label affixed to the inside handle of the lock)
or the current customer code. Two ascending beeps indicate success.
Notes: If 4 quick beeps sound, the code was incorrect; enter the correct code. If an
incorrect code is entered twice, the keypad goes to sleep; wake the keypad to try again.
Using the Deadbolt Lever
Use the red deadbolt lever to lock and unlock the door from the inside (as shown).
Note: For exit in the event the deadbolt lever fails, slide and hold the safety release button and
open the door.
Figure 2: Using the Deadbolt Lever
Safety release button
Deadbolt lever (in locked position)

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Programming the Customer Code
A 4-digit code is required for keyless locking and unlocking from the outside of the door. The lock
supports 2 codes—the factory default code and a customer code.
The factory default 4-digit code is preprogrammed and cannot be erased. This code can be found
on a label affixed to the inside handle of the lock.
Adding or changing the customer code
1. Press and hold the 9-0 key for 3 seconds until the lock beeps twice.
2. Enter the factory default code or the current user code. Two beeps indicate a correct
code.
Note: Each key represents two numbers. For example, to enter “2”, press the 1-2 key.
3. Enter the new code. The three varied beeps indicate a new code was entered.
4. Enter the new code again to confirm. (If you enter an incorrect digit, press and hold the
9-0 key and re-enter the code.) Three varied beeps indicate success.
Note: If 4 quick beeps sound, the codes did not match; start again.
Beeps Summary
The lock sounds a series beeps to signal success or failure of an action. The keypad flashes
each time the lock sounds a beep.
Beeps Meaning
1 short beep Keypress
2 beeps Factory default code or user code entered
2 beeps (after 3 seconds) Programming mode entered
2 ascending beeps Unlocking successful
2 descending beeps Locking successful
3 varied beeps New code entered
3 varied beeps Programming successful
4 quick beeps Incorrect code entered
4 quick, descending beeps Low battery

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Changing the Battery
The lock is powered by a single Type 123 lithium battery and indicates low battery power by:
 a flashing LED on the inside of the lock when the keypad is activated
 4 quick, descending beeps and a flashing keypad light any time a key is pressed
If the batteries die with the deadbolt in the locked position, the deadbolt remains locked. The
customer key can be used to unlock the door.
It is recommended that the battery be removed if the lock will be stored or will not be used for an
extended period of time.
Important: Before installing the battery for a new lock, record the factory default code, which is
printed on a label affixed to the inside handle of the lock. The factory default code is needed for
keyless entry before a customer code has been added and to program / reprogram the customer
code.
To change the battery
1. Use a #2 Phillips screwdriver to loosen the captive battery compartment screw on the
interior of the lock. Do not completely remove the screw.
2. Lift off the battery compartment cover.
3. Remove the old battery from the battery holder.
Note: Dispose of the old battery according to local regulations.
4. Insert a new battery in the correct orientation (shown on the battery holder).
5. Insert the battery door tabs in the slots on the battery compartment and swing the door
closed. Tighten the screw to secure the battery door.
Figure 7: Changing the Battery
Battery compartment screw
Low battery LED

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Installing the Lock
The Global Link Ultra E Lock fits:
 hole cutouts from 2 1/2" x 3 5/8" to 3" x 4"
Recommended: 2 3/4" x 3 3/4"
 door thicknesses from 1 1/4" to 1 1/2" (most standard RV doors)
Note: Installation videos can be found at cpgbrands.com.
To install the lock
1. Remove the existing lock.
2. Position the exterior lock assembly (with keypad) on the outside of the door, ensuring the
plunger assembly is positioned at the edge of the door as shown.
3. Using the 2 #8-32 x 3/8” flat head screws provided, install the door edge cover on the
edge of the door. Ensure the door edge cover is flush to the edge of the door.
Figure 3: Installing the Exterior Assembly and Edge Cover

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4. Connect the cable attached to the interior lock housing to the cable attached to the
exterior lock housing. Refer to the figure and position the cable inside the door as shown
to avoid pinching and binding.
Figure 4: Connecting and Positioning the Cable

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5. Refer to the figure and position the interior lock assembly on the door, ensuring:
 The deadbolt post is inserted in the red deadbolt lever so that the lever operates
the deadbolt.
 The interior handle post is positioned on the door-edge side of the latch tab so
that the handle operates the latch.
 The 3 screw posts on the interior housing align with the 3 screw bosses on the
exterior housing. Do not overtighten the screws.
6. Secure the lock housings with the 4 #8-32 x 7/8” oval head screws provided.
7. Ensure the handle operates the latch and the red deadbolt lever operates the deadbolt.
Figure 5: Installing the Interior Assembly
8. Check that the strike plate is properly aligned with the lock. If necessary, adjust alignment
to ensure:
 The lock functions properly. The plunger should extend fully into the strike plate
when the door is locked.
 The door opens and closes smoothly and seals completely when closed.

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Troubleshooting
Issue Possible Causes Solution
Customer code does not lock or
unlock the door
Code is incorrect Confirm the correct code or use
the factory default code.
Key was not pressed to wake the
keypad before entering the code
Press any key to wake the
keypad and then enter the 4-digit
code.
Customer code was erased Use the factory default code to
reprogram the customer code.
Keypad does not respond to key
presses
Battery has died or is installed
improperly
Use the key to open the door and
then replace the battery.
Red LED flashes Battery is low Replace the battery.
Lock sounds 4 quick, descending
beeps and flashes keypad light
when a key is pressed
Battery is low Replace the battery.
Deadbolt does not latch Plunger is not fully extended into
the strike plate
Open and close the door firmly to
ensure the plunger extends fully
into the strike plate.
Strike plate is misaligned,
creating drag on the plunger
Realign the strike plate.
Lock is installed incorrectly Refer to the installation
instructions and reinstall the lock.
Obstruction in door is blocking
the deadbolt
Remove the lock, clear the
obstruction in the door, and
reinstall the lock.
Obstruction is blocking the
deadbolt lever
Clear the obstruction blocking the
deadbolt lever.
Door does not lock using the
keypad
Battery is low or has died Change the battery.
Plunger is not fully extended into
the strike plate
Open and close the door firmly to
ensure the plunger extends fully
into the strike plate.
Strike plate is misaligned,
creating drag on the plunger
Realign the strike plate.
Obstruction is blocking red
deadbolt lever
Clear the obstruction blocking the
deadbolt lever.
Battery cannot be removed Battery fits tightly in the battery
holder
Use a thin, blunt instrument to
gently pry the battery from the
holder.
Limited Warranty
For warranty information, visit www.cpgbrands.com.