Globalstar Sat-Fi2 User manual

USER GUIDE

This guide is based on the Globalstar Sat-Fi2 Remote Antenna Station and Sat-Fi2 Apps. Software changes may
have occurred after this printing.
Globalstar reserves the right to make changes in technical and product specifications without prior notice.
Globalstar Inc.
1351 Holiday Square Blvd.
Covington, LA 70433
Copyright©2020 Globalstar®Incorporated.
All rights reserved.
Globalstar®is a registered trademark of Globalstar Incorporated.
Sat-Fi2®is a registered trademark of Globalstar Incorporated.
Android®is a registered trademark of Google Incorporated.
iPhone®is a registered trademark of Apple Incorporated
All other trademarks and registered trademarks are properties of their respective owners.
R-3
Revision date 02/19/20

WELCOME ................................................................................................................................ 1
WHAT’S IN THE BOX? .........................................................................................................................................1
ACTIVATING THE SAT-FI2 REMOTE ANTENNA STATION (RAS)...............................................................................2
ADVANCED SETUP AND QUICK START.................................................................................................................2
REGISTERING A MY ACCOUNT PROFILE.................................................................................... 3
USER REGISTRATION.........................................................................................................................................3
GETTING STARTED ................................................................................................................... 4
SAT-FI2 RAS DEFAULT USERNAME & PASSWORDS ..............................................................................................4
STEP 1 – INSTALL THE SAT-FI2 RAS ...................................................................................................................4
Vehicle Installation.......................................................................................................................................4
Marine Installation .......................................................................................................................................5
VoIP and POTS Phone Installation .................................................................................................................6
STEP 2 – INSTALL THE SAT-FI2 APP ON A SMARTPHONE ....................................................................................8
STEP 3 – POWER ON THE SAT-FI2 RAS AND OPEN THE SAT-FI2 APP....................................................................8
STEP 4 – SAT-FI2 APP ADVANCED SETUP CONFIGURATION .................................................................................8
Sat-Fi2 App Quick Start................................................................................................................................9
STEP 5 – HOW TO MAKE A USER AN ADMIN ....................................................................................................10
STEP 6 – TEST SAT-FI2 RAS INSTALLATION AND CONNECTION .........................................................................12
BEST PRACTICE USES......................................................................................................................................13
SAT-FI2 RAS OVERVIEW .......................................................................................................... 14
SAT-FI2 RAS AT A GLANCE................................................................................................................................14
SAT-FI2 RAS LEDS............................................................................................................................................15
LOGGING INTO THE SAT-FI2 APP ......................................................................................................................16
SAT-FI2 APP HOME SCREEN .............................................................................................................................17
LOGGING OUT OF THE SAT-FI2 APP .................................................................................................................18
CLOSING THE SAT-FI2 APP ..............................................................................................................................19
VOICE COMMUNICATIONS....................................................................................................... 20
OVERVIEW .......................................................................................................................................................20
MAKING A VOICE CALL.....................................................................................................................................21
RECEIVING A VOICE CALL.................................................................................................................................22
VOICEMAIL ......................................................................................................................................................22
Voicemail using a Sat-Fi2 RAS Connected Smartphone..................................................................................22
Voicemail using a Landline/Mobile Phone .....................................................................................................23
SMS/TEXT MESSAGING........................................................................................................... 25
SENDING AN SMS/TEXT MESSAGE ...................................................................................................................25
RECEIVING AND REPLY TO AN SMS/TEXT MESSAGE..........................................................................................25
SENDING SMS/TEXT MESSAGES TO MULTIPLE CONTACTS ................................................................................26
DELETING MESSAGE THREADS ........................................................................................................................26
DELETING INDIVIDUAL MESSAGES...................................................................................................................27

EMAIL.................................................................................................................................... 28
OVERVIEW .......................................................................................................................................................28
Inbox Screen .............................................................................................................................................28
Compose Message Screen ...........................................................................................................................29
View Email Screen......................................................................................................................................29
CONFIGURING EMAIL ACCOUNTS.....................................................................................................................30
Email Accounts – Gmail, Yahoo, iCloud, Outlook, Hotmail & AOL....................................................................30
Email Accounts – Exchange ........................................................................................................................32
Email Accounts – IMAP & IMAPS ................................................................................................................34
VIEWING EMAIL ...............................................................................................................................................36
COMPOSING AND SENDING EMAIL...................................................................................................................37
ATTACHING IMAGES TO AN EMAIL....................................................................................................................38
S.O.S./GEOS ........................................................................................................................... 39
INITIATING AN S.O.S........................................................................................................................................40
Communicating with GEOS via text ..............................................................................................................41
CANCELLING AN S.O.S.:...................................................................................................................................42
SAT-BROWSE.......................................................................................................................... 43
OVERVIEW .......................................................................................................................................................43
WEB BROWSING ..............................................................................................................................................43
SOCIAL MEDIA & EXTERNAL APPLICATIONS............................................................................ 44
TWITTER..........................................................................................................................................................44
Configuring the Sat-Fi2 App for Twitter.........................................................................................................44
Posting to Twitter .......................................................................................................................................45
WHATSAPP ......................................................................................................................................................46
Enabling WhatsApp Support........................................................................................................................46
WEATHER............................................................................................................................... 48
CURRENT WEATHER SCREEN...........................................................................................................................48
FORECAST WEATHER SCREEN..........................................................................................................................49
Weather Configuration.................................................................................................................................49
VIEW CURRENT WEATHER................................................................................................................................49
QUEUE................................................................................................................................... 50
QUEUE SCREEN...............................................................................................................................................50
DELETE A MESSAGE FROM THE QUEUE ...........................................................................................................51
ADD MESSAGES TO THE QUEUE.......................................................................................................................52
APP SETTINGS ....................................................................................................................... 53
APP SETTINGS SCREEN ...................................................................................................................................53
VIEWING THE APP SETTINGS SCREEN..............................................................................................................56
FIRMWARE UPDATE .........................................................................................................................................57

DEVICE SETTINGS .................................................................................................................. 59
VIEWING THE DEVICE SETTINGS ......................................................................................................................59
ADMIN CONSOLE .............................................................................................................................................59
USERS.............................................................................................................................................................60
WI-FI CONFIGURATION.....................................................................................................................................61
Wi-Fi Configuration – Settings Tab ...............................................................................................................61
Wi-Fi Configuration – Clients Tab .................................................................................................................61
FIREWALL........................................................................................................................................................62
Firewall – Domains Tab ...............................................................................................................................62
Firewall – IP Tab ........................................................................................................................................62
Firewall – Port Tab......................................................................................................................................63
Firewall – Apps Tab ....................................................................................................................................63
DEVICE CONFIGURATION..................................................................................................................................64
Status .......................................................................................................................................................64
Configuration .............................................................................................................................................65
System Update ..........................................................................................................................................66
Factory Reset.............................................................................................................................................68
GLOBALSTAR MY ACCOUNT .................................................................................................... 69
LOGGING IN TO MY ACCOUNT ..........................................................................................................................69
MY DEVICES MAIN SCREEN..............................................................................................................................70
Filtering Devices ........................................................................................................................................70
View Device Details ....................................................................................................................................72
View/Edit...................................................................................................................................................73
MY ACCOUNT – MY DEVICES ............................................................................................................................74
Sat-Fi2 RAS My Devices Overview................................................................................................................74
Name Tab..................................................................................................................................................75
S.O.S. Tab.................................................................................................................................................76
Voice/Text Blocker Tab ................................................................................................................................77
Support Tab...............................................................................................................................................80
Factory Reset Tab.......................................................................................................................................81
MY ACCOUNT – SETTINGS & BILLING ...............................................................................................................82
Overview....................................................................................................................................................82
Username Settings .....................................................................................................................................83
Password Settings ......................................................................................................................................84
Credit Card Information ..............................................................................................................................85
Customer Information .................................................................................................................................86
Monitor Message Usage ..............................................................................................................................87
Billing History............................................................................................................................................92
SAT-FI2 SPECIFICATIONS........................................................................................................ 93

SAT-FI2 REMOTE ANTENNA STATION SPECIFICATIONS ............................................................ 94
SAT-FI2 AND SAT-FI2 REMOTE ANTENNA STATION CERTIFICATIONS ........................................ 95
FCC COMPLIANCE STATEMENT .........................................................................................................................95
FCC Part 15 Clause 15.21..........................................................................................................................95
ISED RF Exposure Guidance Statement........................................................................................................95
Radio & Television Interference....................................................................................................................95
INDUSTRY CANADA CERTIFICATION..................................................................................................................95
RADIO ASTRONOMY SITE .................................................................................................................................96
REGULATORY CERTIFICATION NUMBERS ..........................................................................................................96
SAT-FI2 REMOTE ANTENNA STATION TRANSMITTER FREQUENCIES ..................................................................96
DÉCLARATION DE CONFORMITÉ AVEC LA FCC...................................................................................................97
FCC: Section 15 Clause 15.21 ....................................................................................................................97
ISED RF Déclaration d'orientation sur l'exposition .........................................................................................97
Interférence Radio et Télévision...................................................................................................................97
CERTIFICATION D’INDUSTRIE CANADA .............................................................................................................97
SITE DE RADIO ASTRONOMIE...........................................................................................................................98
NUMÉROS DE CERTIFICATION RÉGLEMENTAIRE...............................................................................................98
FRÉQUENCES DE TRANSMISSION DU SAT-FI2 REMOTE ANTENNA STATION.......................................................98
SAT-FI2 GENERAL WARNINGS................................................................................................. 99

Page 1Sat-Fi2 Desktop App User Guide
WELCOME
No matter how far off the grid you go, Globalstar’s Sat-Fi2 Remote Antenna Station (RAS) satellite Wi-Fi hotspot
keeps you connected to what matters. Sat-Fi2 RAS fills the gap when your cellular or radio coverage is gone,
keeping voice and data communication channels open when you need it the most. With Sat-Fi2 RAS, you can use
your personal Wi-Fi enabled devices and stay connected over the newest and most modern mobile satellite network
with data speeds up to 72 kbps! Up to 8 different users can connect to a single Sat-Fi2 RAS for web browsing,
email, 2-way texting, voice calls, data, weather updates and much more. Sat-Fi2 RAS is the last device you’ll ever
need to stay in touch with family, friends, business contacts and emergency services.
NOTE: Before using the Sat-Fi2 RAS, Globalstar recommends spending a few minutes reading through this User
Guide prior activation ensuring a successful Sat-Fi2 RAS configuration. Complete each step before moving on to
the next step.
What’s in the Box?
• Sat-Fi2 RAS Unit
• 1 Antenna Option
Magnetic mount helix
antenna (with 14ft
cable) or Pole-mounted
marinized helix antenna
• Magnetic Mount GPS
Antenna
• Wi-Fi Antenna
• Car Power Adapter
• Wall Adapter
• Installation Guide
• GEOS Information Card
• Quick Start Guide
• Warranty Card
Power Cables:
• DC Power Adapter
• Wall Adapter

Page 2Sat-Fi2 Desktop App User Guide
Activating the Sat-Fi2 Remote Antenna Station (RAS)
In order to begin using the Sat-Fi2 RAS, please ensure you have an active subscription. Please check to see if you
have received a Globalstar Activation Submission email from [e-mail]. This email will have
the Account Number (i.e. AC00123456), needed for registering a My Account Profile. If you do not have an active
subscription or encounter any issues with your device please visit Globalstar.com/Sat-Fi2RASSupport for assistance.
Advanced Setup and Quick Start
There are two types of user accounts associated with the Sat-Fi2 RAS:
• Advanced Setup – For users who want to configure email and social media accounts
○Voice calls - Make voice calls
○Text messaging – Send and receive text messages
○Email – Access personal email account
○Social Media – Send posts to Twitter
○Weather – View local weather conditions
○Administrative privileges
• Change Sat-Fi Wi-Fi password
• Delete messages from Queue
• Quick Start – No username or password needed to use Sat-Fi2 RAS
○Voice calls - Make voice calls using the Sat-Fi2 RAS Mobile Device Number
○Text messaging – Send and receive texts using the Sat-Fi2 RAS Mobile Device Number
○Email – Access personal email account
○Social Media – Send posts to Twitter
○Weather – View local weather conditions

Page 3Sat-Fi2 Desktop App User Guide
REGISTERING A MY ACCOUNT PROFILE
User Registration
Access to additional device and account management features such as Message Usage, Billing & Payments
information. Perform the following steps for new user registration.
1. In a web browser enter https://mysatfi.globalstar.com/
2. Select Register
3. Enter e-mail address used when activating the device and Globalstar Account Number located on the
activation email confirmation
4. Select Confirm
5. Select Language Preference
6. Create username, password and secret question information
7. Select Register
8. My Account registration is complete.

Page 4Sat-Fi2 Desktop App User Guide
GETTING STARTED
The following instructions are for iOS and Android users only. If you are not an iOS or Android user, please visit
Globalstar.com/Sat-Fi2RASSupport for setup instructions.
Sat-Fi2 RAS Default Username & Passwords
• Sat-Fi2 RAS Wi-Fi
○Wi-Fi name: satfi2_XXXXXX
○Password: satfi1234
• Sat-Fi2 RAS Admin
○Username: admin
○Password: admin
Step 1 – Install the Sat-Fi2 RAS
VEHICLE INSTALLATION
1. Mount the Helix Antenna on top of the vehicle.
2. Mount the GPS antenna on top of the vehicle. (The
GPS Antenna must be at least 3 feet from the Helix
Antenna.)
3. Connect the Coaxial Antenna Cable to the Helix
Antenna pigtail cable. (Use coaxial sealant, shrink-
wrap tubing, electrical tape, or other suitable
products to seal the external cable connections to
prevent moisture & corrosion damage.)
NOTE: Do not kink or pinch Coaxial Antenna
and GPS Antenna cables when brought
through doors or windows. Coaxial Antenna Cable
LMR-100 Bend Radius = 0.25 in
4. Connect the Coaxial Antenna Cable to the RX and
TX ports on the Sat-Fi2 RAS.
5. Connect the GPS Antenna Cable to the GPS port on the
Sat-Fi2 RAS.
6. Connect the Wi-Fi Antenna to the Wi-Fi port on the
Sat-Fi2 RAS.
7. Connect the Power cable to the Power port on the
Sat-Fi2 RAS.
Car Power Adapter
12VDC
SOS
Sat-Fi2 RAS
7
Magnetic Mount
Helix Antenna
Magnetic Mount
GPS Antenna
1
2
3
Coaxial Antenna Cable
GPS Antenna Cable
Sat-Fi2 RAS
Wi-Fi Antenna
WiFi Rx
GPS Tx
4
5