Sonova Phonak RemoteControl User manual

Phonak RemoteControl
User Guide

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Welcome
Congratulations on choosing the Phonak RemoteControl.
Please read the user guide carefully to make sure that you
understand and get the best out of your remote control.
For more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
! Compatibility information:
Check your hearing aid compatibility with your
hearing care professional.
CE mark applied: 2019

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Content
1. Description 6
2. Using phonak RemoteControl 7
2.1 Activating the Phonak RemoteControl 7
2.2 Switching On/O 7
2.3 Understanding the indicator light 7
2.4 Pairing the Phonak RemoteControl with
your hearing aid 8
2.5 Changing hearing aid volume 9
2.6 Changing hearing aid program 10
3. Inserting a new battery 11
3.1. Open the battery compartment 11
3.2. Remove the battery from the battery
compartment 11
3.3. Insert the new battery 11
3.4. Close the battery compartment 12
4. Reset the Phonak RemoteControl 13
5. Troubleshooting 14
6. Compliance information 16
7. Information and description of symbols 22
8. Important safety information 26
8.1 Hazard warnings 26
8.2 Information on product safety 29
8.3 Other important information 31
9. Service and warranty 32
9.1 Local warranty 32
9.2 International warranty 32
9.3 Warranty limitation 33

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1. Description
The intended user of the Phonak RemoteControl is to
enable changes of your hearing aid programs and volume.
2. Using Phonak RemoteControl
2.1 Activating the Phonak RemoteControl
Pull out the battery protective tab to activate
your Phonak RemoteControl.
2.2 Switching On/O
Use the slider to switch on or o.
2.3 Understanding the indicator light
Volume up
Volume down
Program change
Battery door
Indicator light
On/O slider
The Phonak RemoteControl must be paired with your
hearing aids before you can use it (chapter 2.4).
Solid green for 3 seconds Switched on, ready to use
Blinking blue Paring mode
Solid green for 5 seconds Pairing successful
Solid red for 5 seconds Paring failed
Solid green for 1 second Conrmation of push button press
Solid orange Battery warning
Solid red General device error
Solid green for 3 seconds Reset successful

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2.4 Pairing the Phonak RemoteControl with your
hearing aids
To use your Phonak RemoteControl with your hearing
aids, you must rst pair the hearing aids.
It is only necessary to perform the pairing procedure
once with your hearing aids. After the initial pairing,
your Phonak RemoteControl will connect automatically
with your hearing aids.
The Phonak RemoteControl will be automatically in the
pairing mode if switched on for the rst time. This is
indicated by the blinking blue light indicator on your
Phonak RemoteControl.
Set your hearing aids into the pairing mode by switching
them on. You now have 3 minutes to pair your Phonak
RemoteControl with your hearing aids.
1. Press and hold the volume
up “+” button
2. Switch on your Phonak RemoteControl
whilst still pressing the
volume up “+” button
3. Release the volume up ”+” button
when the light indicator starts to blink blue
4. The Phonak RemoteControl and your hearing aids
will now pair automatically
5. After a successful pairing the light indicator is
solid green for 5 seconds and you may hear a
notication beep in your hearing aid
6. You can now use your Phonak RemoteControl
2.5 Changing hearing aid volume
12
Press “+” to increase volume
Press “–” to decrease volume

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2.6 Changing hearing aid program
Each press of the program button will switch your hearing
aids to the next available program.
Hearing aids may beep to conrm selection, depending
on your hearing aid conguration.
Changes are applied to both hearing aids at the same
time.
For information about your personal settings, ask your
hearing care professional to print your Phonak
RemoteControl instructions.
Press to change the hearing aid program
3. Inserting a new battery
3.1. Open the battery compartment
12
3.2. Remove the battery from
the battery compartment
3.3. Insert the new battery

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The Phonak RemoteControl requires a lithium button
cell (CR2032)
3.4. Close the battery compartment
4. Reset the Phonak RemoteControl
A reset of your Phonak RemoteControl will remove the
pairing to your hearing aids.
Press the volume up “+” button and the program change
button for more than 10 seconds.

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Causes
Remote control is switched o
Battery is empty
Hearing aids are switched o
Hearing aids are not paired with
your RemoteControl
Remote control is switched o
Battery is empty
General device error
Problem
No indicator light when a button
is pressed
Hearing aids do not respond to
the RemoteControl commands
Solid red light indicator
What to do
Switch on your remote control (chapter 2.2)
Change battery (chapter 3)
Switch on your hearing aids (see hearing aid user guide)
Pair the RemoteControl (chapter 2.4)
Switch on your remote control (chapter 2.2)
Change battery (chapter 3)
Reset your RemoteControl (chapter 4) and pair your hearing aids
(chapter 2.4)
5. Troubleshooting
If the problem persists, contact your hearing care
professional for assistance.

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Declaration of conformity
Hereby Phonak AG declares that this Phonak product is
in compliance with the essential requirements of the
Medical Devices Directive 93/42/EEC as well as the Radio
Equipment Directive 2014/53/EU. The full text of the
declaration of conformity can be obtained from the
manufacturer or the local Phonak representative
whose address can be taken from the list on
http://www.phonak.com/us/en/certicates (worldwide
locations).
6. Compliance information
The following model is certied under:
Phonak RemoteControl
USA FCC ID: KWC-RC1
Canada IC: 2262A-RC1
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject
to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Notice 2:
Changes or modications made to this RemoteControl
not expressly approved by Phonak may void the FCC
authorization to operate this device.
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.

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Notice 3:
This device has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules and ICES-003 of Industry Canada. These
limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this device does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment o and on, the user is encouraged to
try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and
receiver.
• Connect the device into an outlet on a circuit
different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Notice 4:
Japanese Radio Law and Japanese
Telecommunications Business Law Compliance
This device is granted pursuant to the Japanese Radio Law
(電波法) and the Japanese Telecommunications Business
Law (電気通信事業法). This device should not be
modied (otherwise the granted designation number will
become invalid).
R018-190129
Antenna type
Operation frequency
Modulation
Radiated power
Bluetooth®
Range
Bluetooth
Proles supported
Monopole antenna
2.4 GHz – 2.48 GHz
GFSK
< 2.8mW
~1m
4.2
BLE (GATT)
Radio information of your wireless device