Sonova Phonak Roger Pen iN User manual

Roger PenTM iN
User Guide

2 3
1. Welcome 4
2. Getting to know your Roger Pen iN 6
2.1 In the box 6
2.2 How your Roger Pen iN works 7
2.3 Device descriptions 8
2.4 Indicator lights (LED status) 9
3. Getting started 10
3.1 Setting up the docking station 10
3.2 Charging your Roger Pen iN 15
3.3 Switching on and o 18
3.4 Using Roger receivers 19
3.5 Connecting a receiver 20
4. Using Roger Pen iN 22
4.1 Attaching the lanyard 25
4.2 Connecting to multimedia devices 27
5. Special functions 29
5.1 Mute 29
5.2 Manual microphone modes 30
5.3 Disconnecting Roger devices (NewNet) 32
5.4 Verication mode 32
Contents
6. Adding additional microphones 34
6.1 Connect 34
6.2 Using additional microphones 37
7. Troubleshooting 40
8. Compliance information 44
9. Information and explanation of symbols 48
10. Important safety information 51
10.1 Hazard warnings 51
10.2 Product safety information 54
10.3 Other important information 55
11. Service and Warranty 56
11.1 Local warranty 56
11.2 International warranty 56
11.3 Warranty limitation 57

4 5
Congratulations on choosing the Roger Pen iN from Phonak.
This universal, cutting-edge wireless microphone helps
people with a hearing loss to understand more speech
in loud noise and over distance. Designed with discretion
in mind, the Roger Pen iN features adaptive wireless
transmission, fully automated settings, TV connectivity,
and an audio input for listening to multimedia. It can also be
used alongside other Roger microphones in a microphone
network.
Your Roger Pen iN is a Swiss premium-quality product
developed by Phonak, the world’s leading hearing
healthcare company.
1. Welcome
Please read this User Guide thoroughly to benet from
all the possibilities your Roger Pen iN oers.
If you have any questions, please consult your hearing
care professional or local Phonak support center.
Phonak – life is on www.phonak.com

2.1 In the box
2. Getting to know your Roger Pen iN
Roger Pen iN
Storage pouch
Docking station
Lanyard
Power supply with coun-
try adapter and charging
cable
Quick Setup Guide
Audio cable
for docking station
micro-USB audio
cable (suitable for
traveling)
RCA / Cinch adapter
for TV or HiFi
6 7
SpeakerListener
Roger Pen iN
Hearing
aid with
Roger
receiver
2.2 How your Roger Pen iN works
Roger Pen iN transmits the speaker’s voice directly into your
ears.
Your Roger Pen iN and your hearing aid typically work
within a range of up to 10 meters / 33 feet. Note that human
bodies and walls may reduce this distance. The furthest range is
possible when you can see your Roger Pen iN (i.e. line of sight).

8 9
2.4 Indicator lights (LED status)
Indicator light Meaning
Switched on
Switching off
Switching off
Audio input detected
Microphone / audio input muted
Charging
Fully charged
Low battery – charge your Roger Pen iN
Active phone call
Your Roger Pen iN lost the connection to the
other microphones. Press the connect button
to re-initialize the network.
2.3 Device descriptions
Roger Pen iN
Docking station
2
3
4
5
6
3
2
1
1
1 Indicator light (LED)
2 Charging and audio input
(micro-USB)
3 Microphones
4 On/O/Mute
5 Connect
6 Microphone mode change
1 Slot for Roger Pen iN
2 Charger input (micro-USB)
3 Audio input (3.5 mm /
1/8 inch jack)

2.
3.
a.
b.
2.
3.
1.
10 11
3.1 Setting up the docking station
The Roger Pen iN docking station is used to both recharge the
microphone and transmit audio from a TV or other audio device
to your hearing aids (Roger Pen iN needs to be slotted into the
docking station).
Setting up the power supply
1. Select the power adapter that corresponds to your country.
2. Insert the top (round) end of the
adapter in the top end of the
universal power supply.
3. Click the base of the adapter in to
lock it into place.
US EU UK AUS
3. Getting started
Remove / Change:
a. Pull back the tab on the universal
power supply.
b. Gently pull the adapter upwards to
remove it.
c. Start over with step 1 (opposite).
Connecting the power supply to the docking station
1. Place the docking station next to your TV /audio device and
connect the smaller end of the charging cable to the power
input of the docking station .
2. Plug the larger end of the charging cable into the
universal power supply.
3. Plug the power supply into an easily accessible power socket.

2.
1.
12 13
Connecting the docking station to a TV / audio device
1. Plug the audio cable
into the audio input of
the docking station:
2. Connect the other end
of the audio cable to
the headphone output
of your TV / audio
device.
Alternatively, connect the
other end of the audio
cable to your TV’s Cinch /
RCA adapter. Connect the
red and white plugs to the
matching red and white
output sockets on your TV.
You can also connect via a
SCART adaptor, which can be
bought from an electronics
store or from your Phonak
dealer.
Connect the other end of the
audio cable to the SCART
adapter.
Then plug the SCART adapter
into a free SCART output
socket on your TV.
If your TV does not include an analog audio output, you need a
digital to analog converter. Such converters can be found in
electronics stores or may be purchased from your Phonak
dealer.

14 15
When the docking station is plugged into the headset so-
cket of your TV, you can adjust the volume via your TV’s re-
mote control.
Some TVs will switch o their loudspeakers when you plug
the jack into the headset socket – meaning
the TV will not be audible for other people. In such cases use
the Cinch / RCA or SCART output socket as described over-
leaf.
The Roger Pen iN docking station can also be connected to
any other audio device such as an MP3 player, PC or HiFi
system using the audio cable.
3.2 Charging your Roger Pen iN
Roger Pen iN contains a
built-in lithium polymer
battery with fast-charge
capability.
To charge your Roger Pen iN,
slot it into the docking
station. The indicator light
will turn orange to
indicate it is charging.
Insert the device into the docking station as
indicated. Incorrect insertion may damage the device.
An empty battery will reach its maximum charge in
approximately 2 hours. Charging is complete when the indicator
light turns solid green.
When charging your Roger Pen iN for the rst time, let
it charge for at least two hours, even if the battery
indicator light is not lit or turns green earlier.

3.
1.
2.
16 17
Alternatively, you can also charge your Roger Pen iN without
the docking station. This may be useful when traveling.
Using the micro-USB cable:
1. Plug the smaller end (micro-USB) of the charging cable into
your Roger Pen iN.
2. Plug the larger end (USB) of the charging cable into the po-
wer supply.
3. Plug the power supply into an easily accessible power socket.
You can also charge your Roger Pen iN by using the char-
ging cable to connect your Roger Pen iN to one of your
computer’s USB ports.
If you connect the charging cable to your computer’s USB
port and the docking station at the same time, your Roger
Pen iN will not charge.
Indicator lights (battery status)
Indicator light Meaning
Charging
Fully charged
Low battery – charge your Roger Pen iN.
In addition, you will hear beeps in your
hearing aids.

18 19
3.3 Switching on and off
To switch your Roger Pen iN on, press the on /o button for
one second until the indicator light turns green.
3.4 Using Roger receivers
Using Roger MyLink
If your Roger receiver is a
Roger MyLink, switch your
Roger MyLink on and hang
it around your neck.
Make sure your hearing aids
are set to T / MT / T-Coil mode.
The Roger MyLink User Guide provides more detailed
information on using Roger MyLink.
Using Roger receivers attached to your hearing aids
If you have Roger receivers
that attach directly to your
hearing aids, make sure these
are properly attached and
each hearing aid is set to its
Roger / FM / DAI / EXT / AUX
program.Meaning
Powering on
Switched on
Indicator light (Switching on)
Indicator light

0-10 cm /
0-4 inches
20 21
3.5 Connecting a receiver
Your hearing care professional may already have connected
your Roger Pen iN to your hearing aids. If this is not the case,
connect your receiver to your Roger Pen iN as follows:
1. Make sure Roger Pen iN and the Roger receiver are both
powered on.
2. Hold Roger Pen iN within 10 cm / 4 inches of the Roger
receiver.
3. Press the Connect button on your Roger Pen iN.
The indicator light will turn green for two seconds to conrm a
successful connection.
4. Repeat steps 2 & 3 to connect a second receiver.
You can connect an innite number of Roger receivers to
your Roger Pen iN.
Indicator light (connection status)
After pressing the Connect button, the following feedback
may be given by the indicator light:
Indicator light Meaning
Connecting
Connection was successful – your Roger
receiver is connected to your Roger Pen iN.
Roger Pen iN could not find a Roger
receiver. Move Roger Pen iN closer to your
Roger receiver and make sure the Roger
receiver is powered on. Then try to connect
again.
The Roger receiver is not compatible with
your Roger Pen iN.

22 23
Roger Pen iN is a exible, intelligent product. It detects which
situation you are in and adapts its microphone settings
automatically to provide you the best speech
understanding possible.
Use Roger Pen iN in either of the following ways:
Conference style
Place Roger Pen iN in the middle of a table to listen to a group
of people.
In noisy environments such as a restaurant or a loud bar,
you will experience more benet if you point the Roger Pen
iN in the direction of the actual talker you want to hear. See
also next chapter for further
details.
4. Using Roger Pen iN
Interview style
Hold Roger Pen iN in your hand and point it towards the person
you want to hear.
Make sure your Roger Pen iN is pointing straight at
the mouth of the talker.
When holding Roger Pen iN in the hand,
avoid covering the microphone
openings.

24 25
Around the neck
Use the lanyard (neckloop) to hang Roger Pen iN around the
neck of the speaker you want to hear.
If you prefer to set the Roger Pen iN’s microphone mode
manually, please refer to ‘Special use cases / Manual micro-
phone modes’ (page 30).
4.1 Attaching the lanyard
Slide the plastic part of the lanyard over the Roger Pen iN’s clip
(1.) until it is fully inserted (2.).
1.
2.
To remove the lanyard, pull it o the clip.

max. 20 cm /
8 inches
26 27
Hanging it around the neck
1. Open the lanyard by pulling the
magnets apart.
2. Hang the Roger Pen iN around the
neck of the speaker and close the
lanyard.
3. Adjust the length of the
lanyard to bring Roger Pen iN
closer to the mouth. The
distance between Roger Pen iN
and the mouth should
not be more than 20 cm /
8 inches.
4. Secure the wire by pulling
the cable into the gap.
4.2 Connecting to multimedia devices
You can connect your Roger Pen iN to an audio source – such
as your TV, tablet or HiFi - to hear its audio signal directly in
your hearing aids.
Via docking station
Make sure the docking station is
powered on and properly connected to your
audio source, as described in
‘Getting started’ (page 12). Slot your Roger
Pen iN into the docking station.
After turning on your audio source,
Roger Pen iN will automatically detect
the presence of an audio signal and start
transmitting it.
If the docking station is not powered on, Roger Pen iN can
still detect and transmit an external audio signal. Simply
switch Roger Pen iN on.
When Roger Pen iN transmits an audio signal its
microphone is muted.

or
2.
1.
28 29
Via micro-USB audio cable
Alternatively, you can use the short micro-USB audio
cable to connect your multimedia device directly to your Roger
Pen iN.
1. Plug the round end of the micro-USB
audio cable into the headphone out-
put of your
multimedia device.
2. Plug the rectangular
end (micro-USB) of
the micro-USB cable
into the socket of your
Roger Pen iN.
Roger Pen iN must be switched
on to transmit the audio signal to
your hearing aids. After you have
activated your multimedia device’s audio signal,
Roger Pen iN will detect this signal and will
automatically mute its own microphone.
5. Special functions
5.1 Mute
Firmly press the on /o button
to mute Roger Pen iN’s microphone
or audio input.
When muted, the indicator
light will turn solid violet.
Press the on /o button again to
re-activate Roger Pen iN’s microphones
or audio input.
Meaning
Microphone / audio input muted
Indicator light (Mute)
Indicator light

Automatic
Conference
mode
Lanyard mode Interview
mode
30 31
5.2 Manual microphone modes
If you wish to override the automatically selected microphone
mode, you can do this manually.
Roger Pen iN features three manual microphone modes, which
can be accessed in turn by pressing the
microphone button.
The Roger Pen iN’s current manual microphone mode is
indicated by the following indicator lights:
Indicator light
If Roger Pen iN is in Lanyard mode and you press the micro-
phone button again, Roger Pen iN will move into
Automatic mode.
Meaning
Interview mode. Select this mode if
you want hear one particular speaker by
pointing Roger Pen iN towards them.
Surrounding noise and the voices of other
speakers around you will be reduced.
Conference mode. Select this mode if you
want Roger Pen iN to pick-up voices from all
around (i.e. friends sat around a table).
Lanyard mode. If you want to hear one
particular speaker and it is noisy, it’s best for
the speaker to wear the Roger Pen iN around
their neck. They should wear it within
20 cm / 8 inches of their mouth.
Automatic mode

7 secs
32 33
5.3 Disconnecting Roger devices (NewNet)
To disconnect your Roger Pen iN from any
connected receivers or other Roger
microphones, hold the
Connect button
for 7 seconds.
The indicator light will
turn orange when Roger Pen iN
has been disconnected from all
connected devices.
You can now start to re-connect Roger receivers or Roger
microphones with your Roger Pen iN.
5.4 Verication mode (for hearing care professionals only)
Verication mode is used by hearing care professionals to ve-
rify a device according the Roger POP (Roger
Phonak Oset Protocol).
To activate verication mode, press the Connect button
5 times in a row.
Indicator light (Verification mode)
Indicator light
Verication mode can only be activated during the
60 seconds after Roger Pen iN is switched on.
When Roger Pen iN is switched o, Verication mode is au-
tomatically deactivated.
Reset
If your Roger Pen iN stops responding to commands, you can
reset it by pressing the on /off and Mic buttons together
for 10 seconds.
Meaning
Verification mode activated

0-10 cm /
0-4 inches
34 35
Roger technology allows you to use multiple microphones in
parallel by connecting additional Roger microphones.
6.1 Connect
To connect another microphone to your Roger Pen iN,
follow these steps:
1. Turn on both microphones.
2. Hold the two microphones close together (within 10 cm / 4
inches).
3. Press the Roger Pen iN’s Connect button.
The indicator lights of both microphones will turn green for two
seconds to indicate successful connection.
6. Adding additional microphones
It’s possible to add up to 10 other Roger microphones to
your Roger Pen iN.
Note that the second Roger Pen iN will be locked in
lanyard mode and will need to be within 20cm /
8 inches to the speaker‘s mouth.
If you want to connect another Roger Pen iN to yours, you
must rst disable the second Roger Pen iN’s
Bluetooth before it can be connected. Note that the second
Roger Pen iN will be locked in lanyard mode and will need
to be within 20cm / 8 inches to the speaker‘s mouth.
If you want to disconnect your Roger Pen iN from other
microphones, use the NewNet function (see ‚Special Func-
tions‘ on page 32).

36 37
Meaning
Connection was successful - the other Roger
microphone is now connected to your Roger
Pen iN.
Roger Pen iN could not find another Roger
microphone. Move Roger Pen iN closer to the
other Roger microphone and make sure both
microphones are switched on. Then try
Connect again.
The other Roger microphone is not compatible
with your Roger Pen iN or the other Roger
Pen iN’s Bluetooth is still enabled. Please
update the software of your Roger
microphones or disable Bluetooth on the
secondary Roger Pen iN
Indicator light (Connection status)
After pressing the Connect button, the following feedback
may be given by the indicator light:
Indicator light
6.2 Using additional microphones
Hand over the Roger microphones to your speakers.
Make sure they are worn properly (pointing to the mouth and
within 20 cm / 8 inches). Your Roger Pen iN can also be placed
on the table or held in hand to point at someone.
The Roger microphones automatically detect when your friend
or partner talks, before instantly transmitting
his /her voice to your hearing aids.
If a speaker wants to temporarily leave the group, they should
mute their microphone by rmly pressing the
on /o button.

38 39
Only one speaker can be heard at a time. When two people
speak at the same time, the person who talked rst will be
heard. When they stop talking, the other speaker will be
heard.
If there is an issue with the network, press connect button
on one of the microphones to re-initialize the network.
Indicator light (multiple microphone status)
When using multiple Roger microphones, the following
feedback may be given by the indicator light:
Indicator light Meaning
Automatic mode
Roger Pen iN is locked in lanyard mode. It’s
best for the speaker to wear the Roger Pen iN
around the neck. They should wear it within
20 cm / 8 inches of their mouth.
Your Roger microphone is muted. Unmute it
by pressing the on /off button.
Your Roger Pen iN lost the connection to the
other microphones, press the connect button
to re-initialize the network.