Grand Design Imagine 2021 User manual

Welcome to Our Family!
Thank you for purchasing a quality built Grand Design recreational vehicle and choosing
the RV lifestyle as a family friendly form of leisure, recreation and fun. It is the intent
of the Grand Design RV Team and our Dealer Partners to do our absolute best to assure
that you enjoy a positive ownership experience and capitalize on all the exciting
opportunities this “Grand” lifestyle has to oer.
Your new Grand Design RV has been designed and built to our personal high standards
as well as those of the Recreational Vehicle Industry Association. In addition, our products
meet or exceed all applicable state and federal regulations, standards and requirements
in order to assure your safety.
Please thoroughly read and understand the content of this Owner’s Manual and the
various component manufacturer manuals that came with your RV. It is imperative for
your personal safety that you become familiar with and learn how to properly operate
the various systems, appliances and components included in your RV. Read all cautions,
warnings and notices very carefully. Familiarize yourself and your family with the safety
features built into your RV, and what actions and steps are necessary to assure safe
camping. Always place the safety of you and your family first.
Please carefully read the Limited Base Warranty and Limited Structural Warranty that
comes with your new RV. Be sure to understand the extent of your coverage and duration
as well as the various exclusions and limitations that may apply. In addition, please
understand the ongoing maintenance and upkeep requirements that need to be per-
formed for your warranty to remain in eect. Failure to perform required maintenance
could void your warranty. Your new RV may have additional warranties provided by the
various component suppliers that extend beyond the Limited Base Warranty. Please
be sure to read all component warranty information found in your Owner Information
Package and submit any required registration forms.
Again, thank you from Grand Design RV and your Grand Design RV Dealer for your
purchase. We wish you many safe and enjoyable journeys in your new RV and a
lifetime of fond memories.

This page is intentionally blank.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Service & Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Grand Design RV One Year Limited Base Warranty . . . . . . . . . . . . . . . . 13
Grand Design RV Three Year Limited Structural Warranty . . . . . . . . . . . . . 19
Component Supplier Contact Information . . . . . . . . . . . . . . . . . . . . 26
Component Manufacturer Warranty Information . . . . . . . . . . . . . . . . . 27
Occupant Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Pre-Travel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Towing & Leveling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Electrical Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Plumbing Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Water Heater Bypass 3-Valve System . . . . . . . . . . . . . . . . . . . . . 100
Winterization Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Propane System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Heating & Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Slideout Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Furniture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Garage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Required Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . 154
Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Travel Trailer Owner's Manual

This page is intentionally blank.

1
Introduction
Introduction
About This Manual
The purpose of this manual is to serve as guide to normal
operation, safety, care, and maintenance of your recreation
vehicle (RV). The information in this manual is accurate at the
time of publication but is subject to change without notice.
Due to ongoing upgrades and improvements, some photo-
graphs, drawings, components, or systems described may
not represent what is actually in your RV.
There is nothing in this manual that creates any warranty,
express or implied. Information in this manual is not meant in
any way to supplement, modify, or alter the terms and condi-
tions of your Limited Base and Structural Warranties, or any
component manufacturer warranties.
Procedures outlined in this guide are typical for normal op-
erating conditions. You are responsible for the safe operation
and use of your RV, and we have tried to include information
to assist you. There are occasional tips to help you enjoy the
recreational lifestyle; however, this guide is not intended to
teach you how, or where, to camp.
If you have any questions, concerns, or require assistance
regarding any aspect of your RV, please contact your dealer
or Grand Design RV.
Contact Information:
Website: www.granddesignrv.com
Email: [e-mail]
Phone: [phone]
Fax: [phone]
Address: Customer Service
Grand Design RV
11356 County Road 2
Middlebury, IN 46540

2
Introduction
Owner Information Package
The Owner Information Package contains the manual and
registration cards for several individual components of your
new Imagine Travel Trailer (TT).
• It is critical that you register and activate each component
warranty within the prescribed time limits to avoid loss of
warranty coverage.
◦Some manufacturers require online registration
through their company website.
◦See page 26, Component Supplier Contact Information
• Some component manufacturers oer warranties beyond
the Grand Design Limited Base and Structural Warranties.
• Other components are warranted separately and exclusively
by the individual component manufacturer, and are therefore
excluded from our Limited Base and Structural Warranties.
• BEFORE using your RV, it is important that you read
and understand the information in this manual and
your Owner Information Package.
Manufacturing Certification
We build all Grand Design RV fifth wheels and travel trailers to
meet or exceed the thorough safety and manufacturing codes,
standards, and regulations of the Recreational Vehicle Industry
Association (RVIA).
• Both RVIA and Transport Canada conduct frequent random
audits to confirm our RVs are manufactured to U.S. (RVIA)
and Canadian (CSA) standards.
• The RVIA or CSA Group label found on the sidewall next to
the entry door confirms that your RV has been constructed
to these exacting codes and standards.
• RVs built for sale in Canada may dier to conform
to Canadian codes.
This NOTE symbol is used to
identify special attention items,
like useful tips, reminders or
maintenance items.
This manual and the
owner information
package should
be considered a
permanent part of the RV.
If the RV is sold, both of
these should remain with
the RV for the next owner.
Owner Information Package

Section Title
3
Vehicle Identification Number
The unique 17-digit vehicle identification number (VIN) for your RV
is stamped on a metal tag permanently attached to the trailer's
A-frame. It is also listed on the Federal Certification label.
A breakdown of a typical Grand Design RV VIN is shown in the
example below:
SAE World Identifier:
573 — Grand Design RV
Make / Model:
E — Imagine
S — Solitude
M — Momentum
R — Reflection
T — Transcend
Length:
The number listed falls within a predetermined, specified grouping
that does not indicate the actual measured length of your RV.
Model Year:
L — 2020
M — 2021
N — 2022
P — 2023
R — 2024
The last 8 digits
of the VIN number
are also the RV's
serial number.
For the example shown, the
serial number is M6600001.
Manufacturing
Plant
Sequential
Build #
Check Digit
(calculated)
Number
of Axles
Model
Year
Plant Line
Length
(feet)
SAE World
Identifier
Model
F = Fifth Wheel
T = Travel Trailer
573TE2927M6600001

4
Introduction
Safety Precautions
Nothing is more important than the personal safety of you, your
family and others. Safety encompasses several areas related
to the RV experience. This includes driving/towing safety,
occupant safety, operational safety, environmental safety, and
more. Any time you are dealing with carbon monoxide producing
appliances, propane gas, electricity and other hazards it is critical
that safety become your number one priority in and around your
recreational vehicle.
The Safety Alert Symbol is used to
alert you to potential personal injury
hazards. It is imperative that you read,
understand and abide by these safety
alerts and messages to avoid possible
personal injury or death.
DANGER indicates a
hazardous situation which,
if not avoided, will result
in death or serious injury.
DANGER
CAUTION indicates a
hazardous situation which,
if not avoided, could result
in minor or moderate injury.
CAUTION
WARNING indicates a
hazardous situation which,
if not avoided, could result
in death or serious injury.
WARNING
Various safety and
information labels
are attached to
surfaces both inside
and outside your RV.
These labels are permanent
and should not be removed
or relocated for any reason.

5
Introduction
Additional Terminology Used
[Customer Supplied] This denotes aftermarket items not
installed or included by Grand Design RV. Items noted as
“customer supplied” are not covered by the Limited Base
and Structural Warranties. The inclusion of items noted as
“customer supplied” does not imply or suggest the availability,
application sustainability, or inclusion for any specific unit.
[If so equipped] This denotes items that may be installed
by Grand Design on particular RVs. Additionally, some items
noted as “if so equipped” can only be included during the
manufacturing phase and cannot be added at a later date.
The inclusion of items noted as “if so equipped” does not
imply or suggest the availability, application sustainability,
or inclusion for any specific unit.
[Optional] This denotes items that may be an option on all or
particular models. Additionally, some optional items can only
be included during the manufacturing phase and cannot be
added at a later date. The inclusion of optional items does not
imply or suggest the availability, application sustainability or
inclusion for any specific unit.
NOTICE is used to
address practices not
related to physical injury.
This applies to hazardous
situations involving
property damage only.
NOTICE

6
Reporting Safety Defects
Reporting Safety Defects
In the United States
If you believe your vehicle has a defect, that could cause an
accident, injury or death, you should immediately inform the
National Highway Traffic Safety Administration (NHTSA),
and notifying Grand Design RV.
If the NHTSA receives similar complaints, they may open an
investigation. If they determine that a safety defect exists in
other vehicles, a recall and remedy campaign may be ordered.
The NHTSA does not become involved in individual cases
between you, your dealer, or Grand Design RV.
To contact the NHTSA,
Website: www.safercar.gov
Address: NHTSA Headquarters
Attn: Administrator
1200 New Jersey Avenue,SE
Washington DC 20590
Toll-free Vehicle
Safety Hotline: [phone]
TTY: 1-800-424-9153
Additional motor vehicle safety information is available
online at www.safercar.gov
In Canada
If you believe that your vehicle has a defect, which could cause
a crash or could cause injury or death, you should immediately
inform Transport Canada's Defect Investigations & Recalls
Division, and Grand Design RV.
To contact Transport Canada,
Website: www.tc.gc.ca
Address: Transport Canada
Defect Investigations & Recalls Division
330 Sparks Street
Ottawa ON K1A 0N5
Canada
Toll-free in Canada: 1-800-333-0510
If calling internationally,
or from the Gatineau-Ottawa area : 1-819-994-3328

7
Service & Warranty
Service & Warranty
Dealer’s Responsibilities
When you buy your new RV, at the time of purchase,
your dealer is expected to:
1. DELIVER your RV in the best condition possible.
Your RV must pass the dealer’s Pre-Delivery Inspection (PDI).
This inspection tests all systems and components.
2. PROVIDE an orientation to familiarize you with how to
operate all systems and components of your new RV.
3. REVIEW with you, and explain the provisions of the
Limited Base Warranty and Limited Structural Warranty.
4. SEND your completed Warranty Registration and
New Vehicle PDI Check List to Grand Design RV.
Your registration form is required within 30 days of
the delivery date to activate your warranty coverage.
5. ENSURE that you receive a complete Owner Information
Package. Assist you with all component manufacturer
warranty registrations (ie, locating the model and serial
numbers of components as needed).
6. EXPLAIN how to obtain local and out-of-town service
for your RV, and its (separately warranted) components,
including repairs NOT under warranty.
7. SERVICE all Grand Design RV products.
The Limited Base
Warranty and the
Limited Structural
Warranty
are activated only AFTER
Grand Design RV receives a
completed (signed & dated)
warranty registration form
from your dealer.

8
Service & Warranty
Owner’s Responsibilities
As the owner, you are responsible for the regular care and
maintenance of your RV in accordance with this manual and
the component manufacturer's instructions.
• it is also your responsibility and obligation to return the
RV to an authorized dealer for any warranty repairs and
service that may be required.
• Proper maintenance will help avoid situations where the
Limited Base Warranty and Limited Structural Warranty
will not cover items due to neglect.
• Your dealer is responsible for proper service prior to
delivery, and has a continued interest in your satisfaction.
◦We recommend warranty and maintenance services
be performed by your Grand Design RV dealer.
• it is important to protect yourself and others with insurance
coverage for your RV. Your insurance agent can assist you
in obtaining the appropriate insurance coverage for personal
liability, theft, collision, property damage, etc.
Failure to contact
Grand Design RV
Customer Support,
unauthorized or
improper warranty repairs,
or not returning requested
original parts may result
in loss of reimbursement
and/or loss of warranty.

9
Service & Warranty
Obtaining Warranty Service
Warranty service must be obtained:
• WITHIN a reasonable time after the discovery
of a defect, and
• BEFORE the applicable warranty period expires.
To help your dealer provide you the best level of service,
please do the following:
Call ahead
It is best to have your service performed several weeks before
you plan to use your RV. Your dealer may need some time to
get you in their schedule. Most service departments are the
busiest on Mondays, Fridays and before holidays.
Be prepared
Keep your warranty and service history paperwork available.
Past repairs and maintenance records may help the service
technician diagnose a current issue.
Make a list
Provide the dealer a prioritized list of all repairs needed. If you
need your RV returned by a specific date, discuss this with the
dealer’s service management. A second appointment may be
required to complete lower priority list items or if parts need
to be ordered.
While waiting
If possible, drop o your RV. Usually, customers cannot watch
as repair work is performed. A shop's insurance may even
require that customers not be allowed in the service area.
Inspect the work performed
Inspect all repairs thoroughly. Notify the dealer’s service
manager of any dissatisfaction right away.
• If you cannot immediately return your RV for repair,
make an appointment to return as soon as possible.
• If a problem re-occurs after leaving the dealership,
contact the dealer’s service manager and Grand Design
RV Customer Support, to quickly resolve the issue.
Please have the
following available
when you call:
1. Your name, location and
phone number where
you can be reached
2. Your RV's 17-digit VIN
3. Date of purchase
4. Contact information for
the RV repair facility or
dealer
5. Detailed description of
the concern
6. If applicable, the
component description,
serial and model
numbers
Promptly report
any issue with an
RV repair to the
management where
the work was done. All
repair businesses require
notification of problems
within a specified time limit.
Please familiarize yourself
with the RV dealer or repair
center’s policies.

10
Service & Warranty
Obtaining Emergency
Warranty Repair
A roadside emergency can happen at any time, whether your RV
is new or old. If you are traveling, using the following guidelines
can help get you back on the road faster.
1. To find the nearest authorized repair center, use the
Dealer Locator on our website www.granddesignrv.com.
2. If there is not an authorized dealer near your location,
try the following to find a repair facility:
• Ask the campground sta for referrals.
• Check the local telephone yellow pages.
• Contact your dealer, or
• Grand Design RV Customer Support.
3. When you find an authorized dealer or repair facility:
a. Call the RV repair facility to discuss your situation and
make an appointment. Ask how their billing will be
handled. They may choose to bill Grand Design RV
directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they
or you must call Grand Design RV Customer Support
to discuss applicable warranty coverage prior to any
repair work being performed.
c. Grand Design RV Customer Support will issue an
authorization number upon warranty repair approval
and advise if any original parts must be returned.
d. Only after the authorization number has been issued,
may the repair center begin work on your RV.
e. For reimbursement, either you or the RV repair facility
must send a copy of your itemized repair bill and all
requested return parts to Grand Design RV by UPS
(regular ground, freight pre-paid) within 60-days of
the completed repair date.
◦To expedite processing your warranty claim, include
your name, address, phone number, the RV's 17-digit
VIN, and your authorization number.
◦If returning parts, include a copy of your freight bill.

11
Service & Warranty
f. Inspect the completed repair work thoroughly. If you
are not satisfied, communicate that to the RV repair
facility management. Make sure you are satisfied with
the repair before you pay or leave the premises.
Obtaining emergency repair assistance
on a weekend or after business hours
If an authorized Grand Design RV dealer is not located nearby,
contact your selling dealer for assistance. If your dealer is
closed, check with the campground sta or telephone yellow
pages for an RV repair facility. Have the item repaired and
contact Grand Design RV Customer Support immediately the
following business day.
Replacement Parts
Replacement warranty parts are only distributed by authorized
Grand Design RV dealers or service centers. Grand Design RV
does not sell parts retail direct or to non-authorized dealers.
If an original part is no longer available, Grand Design RV or
your dealer will try to provide an appropriate substitute.
Aftermarket Installations
& Alterations
Aftermarket installations or alterations to the original equipment
vehicle as distributed by Grand Design RV are not covered by
the Limited Base and Structural Warranties. The special body
company, assembler, equipment installer, or up-fitter is solely
responsible for warranties on the body or equipment and any
alterations (or any eect of the alterations) to any of the parts,
components, systems, or assemblies installed by Grand Design
RV. Grand Design RV is not responsible for the safety or quality
of design features, materials, or workmanship of any alterations
by such suppliers.

12
Service & Warranty
Updating Your
Contact Information
Federal law requires that we keep a record of Grand Design
RV owners. Please help us keep your contact information up
to date, so that we can promptly contact you in the event of a
recall or customer notification letter.
We request that you please notify us in writing, of address
and ownership changes, or if your RV is stolen, totaled or
destroyed.
To update your contact information,
Email: [e-mail]
or Write: Grand Design RV
11356 County Road 2
Middlebury, IN 46540
If you have any questions, please contact Grand Design RV
Customer Support at [phone].

13
Service & Warranty
Grand Design RV
ONE YEAR LIMITED BASE WARRANTY
SUMMARY
What does this Warranty cover?
Grand Design RV, LLC (“Warrantor”) provides this One (1) Year (“Warranty Period”) Limited Base
Warranty [which begins to run from the earlier of (i) the date of purchase by the original retail consum-
er purchaser or (ii) when the recreational vehicle is put into service] against certain defects in materials
and/or workmanship for the recreational vehicle manufactured by, and workmanship provided directly
by, Warrantor arising under normal use and service to the ORIGINAL RETAIL CONSUMER PUR-
CHASER for the Warranty Period of the recreational vehicle. This Warranty only covers material com-
ponents and parts of the recreational vehicle actually manufactured by and made by Warrantor and labor
provided directly by Warrantor but no parts not made or manufactured by Warrantor. In addition to the
forgoing and the other limitations and restrictions set for in this limited warranty, this limited warranty
only covers a recreational vehicle sold by an authorized warrantor dealer to the original retail customer
or its assign (transfer) to another retail purchaser within the warranty period, but only if the warranty for
the recreational vehicle is registered in the original vehicle owner’s name within the thirty (30) day start
date period set forth above.
THIS WARRANTY CONSTITUTES THE EXCLUSIVE REMEDY FOR ALL DEFECTS OF MA-
TERIAL AND WORKMANSHIP. THIS WARRANTY IS IN LIEU OF ANY AND ALL OTHER
EXPRESSED OR IMPLIED WARRANTIES. THERE ARE NO OTHER EXPRESSED OR IMPLIED
WARRANTIES BEYOND THOSE SET FORTH HEREIN. THERE ARE NO WARRANTIES WHICH
EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IN ADDITION TO THE EXCLU-
SIONS SET FORTH IN THIS LIMITED WARRANTY, THIS WARRANTY DOES NOT APPLY
TO DAMAGE DUE TO NEGLIGENT USE, MISUSE, ABUSE OR ACCIDENT INVOLVING ANY
PART AND/OR ALL OF THE RECREATIONAL VEHICLE, OR THE REPAIR OR ALTERATION
OF SUCH RECREATIONAL VEHICLE. ANY REPAIR OR ALTERATION TO THE RECREATION-
AL VEHICLE SPECIFICALLY VOIDS THIS WARRANTY. ANY COMMERCIAL USE, RENTAL,
OR BUSINESS USE OF THE RECREATIONAL VEHICLE VOIDS THIS AND ALL OTHER WAR-
RANTIES PROVIDED BY WARRANTOR.
The sole remedy for a breach of the warranty is as follows. Defective parts and workmanship will be
replaced by the Warrantor, or the Warrantor’s authorized agent, provided that the following terms are met:
1. The Warrantor’s authorized agent must be notied of the covered defect within the warranty
period and within Twenty (20) days of when the defect was discovered or should have been
discovered by a reasonable person exercising reasonable care according to the terms of this
Limited Warranty.
2. The person seeking the replacement of the defective part or labor must be the original retail
consumer purchaser, or an assignment to another consumer purchaser within the Warranty Period.
Any assignment does not extend the Warrant Period.

14
Service & Warranty
3. The defective material or workmanship for which the warranty work and/or part is sought must be
to the RECREATIONAL VEHICLE itself only.
4. The other terms and conditions of this Limited Warranty must be satised.
What types of things are excluded from the Warranty?
This Warranty does not cover:
a. Defects in any component parts or labor of the recreational vehicle which are not considered the REC-
REATIONAL VEHICLE or which were not manufactured by Warrantor;
b. Defects in any items or labor which are covered by a separate warranty from the original manufacturer
of any part that is used by Warrantor in the RECREATIONAL VEHICLE;
c. Deterioration due to normal wear, tear, and exposure;
d. Repairs or replacements made necessary by negligence, negligent use of, misuse of, abuse of, loading
the unit beyond its gross weight limitations, accidents, acts of God, modications or alterations in or to
the RECREATIONAL VEHICLE by anyone, and failure to maintain or care for the RECREATIONAL
VEHICLE, and any and all matters which were not within the control of the Warrantor;
e. Neglect of the recreational vehicle or any part of it;
f. Repairs or replacements made necessary by reason of a failure of the original retail consumer pur-
chaser or others to follow ordinary maintenance procedures as recommended by the Warrantor or the
manufacturer or dealer of the recreational vehicle;
g. Any defect caused in-transit to or from a dealer or to or from the consumer or by the consumer or
another;
h. Any defects in work, labor, materials or parts not actually manufactured by, performed by or made by
Warrantor;
i. Tires; Batteries; Optional Generators and certain Appliances & Electronic Entertainment Equipment
which is warranted separately by the respective component manufacturer.
j. Recreational vehicles purchased anywhere other than from an authorized Warrantor dealer;
k. Alterations, modications or changes to the original design and build of the recreational vehicle;
l. Vehicles used for rental, business or disaster relief purposes;
m. Routine maintenance and adjustments;
n. Vehicles registered and used outside the U.S. and Canada;
o. Consequential/incidental expenses (damages) such as service calls, transportation, lodging, food,
fuel, etc. NOTE: Some states do not allow the exclusion of incidental or consequential damages,
so this exclusion may not apply to you;
p. Fading, yellowing or aging of exterior materials due to UV or sunlight or weather exposure;
q. Damage that has occurred as a result of misuse, abuse, neglect, or lack of maintenance;