Grandstream Networks HandyTone-386 User manual

User Manual
HandyTone-386
Analog Telephone Adaptor
For SW Release Version 1.0.2.5
GrandstreamNetworks, Inc.
www.grandstream.com

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Table of Contents
1 WELCOME..................................................................................................................................3
2INSTALLATION.........................................................................................................................4
3WHAT IS INCLUDED IN THE PACKAGE............................................................................6
3.1 SAFETY COMPLIANCES...........................................................................................................6
3.2 WARRANTY.............................................................................................................................6
4PRODUCT OVERVIEW............................................................................................................7
4.1 KEY FEATURES.......................................................................................................................7
4.2 HARDWARE SPECIFICATION ...................................................................................................8
5BASIC OPERATIONS................................................................................................................9
5.1 GET FAMILIARWITH VOICE PROMPT .....................................................................................9
5.2 MAKE PHONE CALLS............................................................................................................10
5.2.1 Calling phone or extension numbers.............................................................................10
5.2.2 Direct IP calls...............................................................................................................10
5.2.3 Blind Transfer................................................................................................................11
5.2.4 Attended Transfer..........................................................................................................11
5.2.5 3-way Conferencing......................................................................................................12
5.2.6 Send and Receive PSTN Calls Through PSTN Line Port..............................................12
5.3 CALL FEATURES ...................................................................................................................12
5.3.1 Call Features Table.......................................................................................................12
5.3.2 PSTN Pass Through / Life Line.....................................................................................13
5.4 FAX SUPPORT.......................................................................................................................13
5.5 LED LIGHT PATTERN INDICATION.......................................................................................13
6 CONFIGURATION GUIDE.....................................................................................................14
6.1 CONFIGURING HANDYTONE-386 WAN IP THROUGH VOICE PROMPT.................................14
6.1.1 DHCP Mode..................................................................................................................14
6.1.2 STATIC IP Mode...........................................................................................................14
6.1.3 TFTP Server Address....................................................................................................14
6.2 CONFIGURING HANDYTONE-386 WITH WEB BROWSER.......................................................14
6.2.1 Access the Web Configuration Menu............................................................................14
6.2.2 End User Configuration................................................................................................14
6.2.3 Advanced User Configuration.......................................................................................17
6.2.4 Saving the Configuration Changes................................................................................25
6.2.5 Rebooting theHandyTone-386 from Remote................................................................26
6.3 CONFIGURATION THROUGH ACENTRAL SERVER.................................................................26
7 SOFTWARE UPGRADE..........................................................................................................28
7.1 UPGRADE THROUGH HTTP (PENDING).................................................................................28
7.2 UPGRADE THROUGH TFTP...................................................................................................28
8 RESTORE FACTORY DEFAULT SETTING.......................................................................30

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1 Welcome
Congratulations onbecoming anowner of HandyTone-386. Youmade an excellent choiceandwe
hope you enjoy all of its capabilities.
Grandstream's HandyTone-386 is anall-in-oneVoIP integrated access device that features superb
audioquality, rich functionalities, highlevel of integration, compactness and ultra-affordability. The
HandyTone-386is fully compatiblewith SIP industry standard and can interoperate with many other
SIP compliant devices and software onthemarket.
Grandstream HandyTone-386 is a new addition to the popular HandyTone product family. Thenew
HandyTone-386 features two FXS ports each withindependent SIP accounts.

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2 Installation
HandyTone-386Analog TelephoneAdaptor is an all-in-oneVoIP integrated device designed to be a
total solution for networks providingVoIP services.
TheHandyTone-386VoIP functionalities are availablevia regular analog telephones.
Thefollowing photoillustrates the appearance of aHandyTone-386.
Top View Side Views
Interconnection Diagramof theHandyTone-386:
Button
Red/GreenLED
RJ45
10M Ethernet
WAN
RJ11
FXS Port
(Phone/Fax)
+5V/1200mA
RJ11
Line Port
(Line )
Fax
Cordless Phone
Analog Phone
InternetADSL/Cable
Modem Ethernet
Phone Line
LINE
WAN
FXS 1 FXS2
Analog Phone
Cordless Phone
Fax
RJ11
FXS Port
(Phone/Fax)

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HandyTone-386has two FXS ports.TheRJ11jacknext totheWAN iscalled FXS port 2andthe
RJ11jackon thecorner is calledFXSport 1. The RJ11jackon the side on of theHandyTone-386 is a
LINE port. EachFXS port canhave a separateSIP account. This is a key featureof HandyTone-386.
Both ports canmake calls concurrently.
Following arethe steps to install a HandyTone-386:
1. Connect a standard touch-tone analog telephone(or fax machine) to FXS port 1.
2. Connect another standard touch-tone analog telephone (or faxmachine) toFXS port 2.
3. Insert astandard telephonecable intotheLINE port of HandyTone-386andconnectthe other
end of thetelephone cabletoa wall jack.
4. Insert the Ethernet cable into theWAN port ofHandyTone-386 andconnect the other end of
the Ethernet cable to an uplink port (a router or a modem, etc.)
5. Insert the power adapter into theHandyTone-386 and connect it to awall outlet.
Please follow the instructions in section 6.2.1 to configure theHandyTone-386.

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3Whatis Included in the Package
TheHandyTone-386 packagecontains:
1) One HandyTone-386
2) One universal power adaptor
3) One Ethernet cable
3.1 Safety Compliances
TheHandyTone-386 is compliant with various safety standards including FCC/CE and C-tick. Its
power adaptor is compliant with UL standard. The HandyTone-386 should only operatewith the
universal power adaptor provided in the package.
3.2 Warranty
Grandstream has a reseller agreement with our reseller customer. End users should contact the
company from whom you purchasedthe product for replacement, repair or refund.
If youpurchased theproduct directlyfrom Grandstream, contact your GrandstreamSales and Service
Representativefor a RMA (Return Materials Authorization) number.
Grandstream reserves theright to remedy warrantypolicy without prior notification.
Warning: Please do not attempt to use a different power adaptor. Usingother power adaptor may
damage the HandyTone-386and will void themanufacturer warranty.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or
operation of this product in any wayother than as detailed bythis User Manual, could void your
manufacturer warranty.
Informationinthis document is subject tochange without notice. Nopart of this document maybe
reproduced or transmittedinany formor byany means, electronic or mechanical,for any purpose without
the express writtenpermission of Grandstream Networks, Inc..

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4 Product Overview
4.1 Key Features
Supports SIP 2.0(RFC 3261), TCP/UDP/IP, RTP/RTCP, HTTP, ICMP,ARP/RARP, DNS,
DHCP (both client and server), NTP, PPPoE, STUN, TFTP,etc.
Supports dual SIP accounts via dual FXS ports
Powerfuldigital signalprocessing(DSP) to ensure superb audio quality; advanced adaptive
jitter control and packet loss concealment technology
Support various vocoders including G.711 (a-law andu-law), G.723.1(5.3K/6.3K), G.726
(40K/32K/24K/16K),as well as G.728, G.729A/B, andiLBC.
Support Caller ID/Name displayorblock, Hold, Call Waiting/Flash, Call Transfer, Call
Forward, Call Waiting Caller ID, in-band and out-of-band DTMF, Dial Plans, etc.
Support fax pass throughandT.38
Support SilenceSuppression, VAD (VoiceActivity Detection), CNG (Comfort Noise
Generation), Line Echo Cancellation (G.168), and AGC (AutomaticGainControl)
Support standard encryption and authentication(DIGEST using MD5 and MD5-sess)
Support for Layer 2 (802.1Q VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
Support automatedNAT traversal without manual manipulation of firewall/NAT
Support deviceconfiguration via built-in IVR, Web browser or centralconfigurationfile
through TFTPor HTTP
Support firmware upgradeviaTFTP or HTTP (pending) with encrypted configuration files.
Ultracompact (wallet size) and lightweight design, great companion for travelers
Compact, lightweight Universal Power adapter.

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4.2 Hardware Specification
Thetablebelow lists thehardware specification of HandyTone-386.
Model HandyTone-386
WAN interface 1xRJ45 10Base-T
FXS telephoneport 2xFXS
PSTN Port 1x PSTN pass-throughor lifeline port
Button 1
LED Green and red color
Universal Switching
Power Adaptor Input: 100-240VAC 50-60 Hz Output: +5VDC, 1200mA,
UL certified
Dimension 70mm(W)
130mm(D)
27mm(H)
Weight 0.6lbs (0.3kg)
Temperature 40 - 130oF
5 –45oC
Humidity 10% - 90%
(non-condensing)
Compliance

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5 Basic Operations
5.1 Get Familiar with Voice Prompt
HandyTone-386has storeda voice prompt menufor quick browsing and simple configuration.
Currently, the voiceprompt menu and the LED button are designed for FXSport 1only.
To enter this voice prompt menu, simply press thebutton or “***” fromtheanalog phone.
Menu Voice Prompt Options
MainMenu “Enter aMenu Option” Enter “*” for thenext menu option
Enter “#” to return to themain menu
Enter 01-06, 47, 86, 99 menuoption
01 “DHCP Mode”,
“Static IP Mode” Enter “9”totoggle the selection
02 “IP Address “ +IPaddress The current WAN IP address is announced
Enter 12 digit new IPaddress if in Static IP
Mode
03 “Subnet “ + IP address Same as menu 02
04 “Gateway “ + IP address Same as menu 02
05 “DNS Server “+ IP address Same as menu 02
06 “TFTPServer “ + IP address Same as menu 02
47 “Direct IP Calling”When entered, you will beprompted adial
tone, thenenter 12 digit IP address
This menu can also be enteredby pressing the
button again
86 “VoiceMessages Pending”
“No VoiceMessages” Enter “9”todial pre-configured phone number toretrieve VM
99 “RESET” Enter “9” to reboot the phone
Enter encodedMAC address torestorefactory
default setting
“Invalid Entry”Automatically returns to main menu
Notes: Oncethe button is pressed, it enters the voiceprompt main menu. If thebutton is pressedagain,
while it is already in the voiceprompt menu, it jumps to“Direct IP Call”option and a dial tone
is prompted
“*” shifts down to the next menu option
“#”returns to the main menu
“9” functions as theENTER key in many cases to confirman option
All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP
address. Once all of the digits are collected,theinput will be processed.
Key entry cannot be deleted but thephone may prompt error once it is detected

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5.2 Make Phone Calls
5.2.1 Calling phone orextension numbers
To makea phone or extension number call:
a) Dial the number directly and wait for 4 seconds (default “No Key Entry Timeout”). Or
b) Dial the number directly, andpress # (assuming that “Use # as dial key” is selected in web
configuration).
Other functions available during thecall arecall-waiting/flash, call-transfer, and call-forward.
5.2.2 Direct IP calls
Direct IP callingallows twophones, that is, aHandyTone with an analog phone and another VoIP
Device, to talk to each other in an ad hoc fashion without a SIP proxy.VoIP calls can be made between
twophones if:
Both HandyToneATA and theother VoIP device (i.e., another HandyTone ATA or other SIP
products) have publicIPaddresses, or
Both HandyToneATA and theother VoIP device (i.e., another HandyTone ATA or other SIP
produces) are on thesame LAN usingprivate or public IP addresses,or
Both HandyToneATA and theother VoIP device (i.e., another HandyTone ATA or other SIP
products) can beconnectedthrough a router usingpublic or privateIP addresses.
To makea direct IP call, first pickup the analog phoneor turn on the speakerphone on theanalog
phone, follow Section 5.1 with voiceprompt 47, followed by the 12-digit target IP address. Destination
ports can bespecified by using “*4” (encoding for “:”) followed bythe encoded port number.
Following is atableof theencoding scheme for the most commonly used characters:
Input Meaning
00 0
01 1
02 2
03 3
04 4
05 5
06 6
07 7
08 8
09 9
*0 . (dot character)
*4 :(columncharacter)

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Examples:
If the target IP address is 192.168.0.160, the dialingconvention is
Voice Prompt with option 47, then 192168000160
followed by pressingthe “#” key if it is configured as a sendkeyor wait 4 seconds. Inthis case, the
default destination port 5060 is usedif no port is specified.
If the target IP address/port is 192.168.1.20:5062, then thedialing convention would be:
Voice Prompt with option 47, then 192168001020*45062 followed by pressing the “#” key if it is
configured as asend key or wait for 4 seconds.
5.2.3 Blind Transfer
Assuming that call party A and B are in conversation. A wants to BlindTransfer Bto C:
1. A pressesFLASH (on theanalog phone,or Hook Flash for old model phones) to get adial
tone.
2. Then A dials *87then dials C’s number, and then #(or wait for 4 seconds)
3. A can hang up.
Note: Call Feature has to be set to YES.
A can holdon to the phoneand wait for oneof thethreefollowingbehaviors:
A quick confirmationtone (temporarilyusing thecall waiting indication tone) followed bya
dial tone. This indicates the transfer is successful (transferee has received a200 OK from
transfer target). At this point, A can either hang up or make another call.
A quick busytone followedby arestoredcall (on supported platforms only). This means the
transferee has received a 4xxresponse for theINVITE and we will try to recover the call. The
busy toneis just to indicatetothetransferor that the transfer has failed.
Busytone keeps playing. This means we have failed to receivethe second NOTIFY from the
transfereeanddecided to time out. Note: this does not indicatethe transfer has been
successful, nor does it indicatethe transfer has failed. When transfereeis a client that does not
support thesecond NOTIFY (such as our own earlier firmware),this will bethecase. In bad
network scenarios, this couldalso happen, although the transfer may havebeencompleted
successfully.
5.2.4 Attended Transfer
Assuming that call party A and B are in conversation. A wants to Attend Transfer B to C:
1. A pressesFLASH (on theanalog phone,or Hook Flash for old model phones) to get adial
tone.
2. A dials C’s number then # (or wait for 4 seconds). A and C arenow in conversation.
3. A can hang up.

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Note: When intendedTransferfailed, if Ahangs up,the HandyTone-386 will ring user Aagain to
remind Athat Bis still on the call, by pressing FLASH or Hook again will restoretheconversation
between A and B.
5.2.5 3-wayConferencing
Assuming that call party A and B are in conversation. A wants to bring C in aconference:
1. A pressesFLASH (on theanalog phone,or Hook Flash for old model phones) to get adial
tone.
2. A dials *23 then C’s number then # (or wait for 4 seconds). A and C arenow in conversation.
3. A presses FLASH again tobegin conference.
5.2.6 Send and Receive PSTN Calls Through PSTN LinePort
User cansend and receive calls fromPSTN. To receive PSTN calls,simply make phoneoff hookwhen
the analog phone rings. To makeaPSTN call, simply press *00 (default, canbe configuredinweb
configuration page) to switch to the PSTN line and get dial toneand call out using the PSTN line.
5.3 Call Features
5.3.1 Call Features Table
Following table shows thecall features of HandyTone-386.
Key Call Features
*30Block Caller ID (for all subsequent calls)
*31Send Caller ID (for all subsequent calls)
*67Block Caller ID (per call)
*82Send Caller ID (per call)
*50Disable Call Waiting (for all subsequent calls)
*51Enable Call Waiting(for all subsequent calls)
*70Disable Call Waiting. (Per Call)
*71Enable Call Waiting (Per Call)
*72 Unconditional Call Forward.
To use this feature, dial “*72” and get the dial tone. Then dial
the forward number and “#” for a dial tone, then hang up.
*73Cancel Unconditional Call Forward
To cancel “Unconditional Call Forward”,dial “*73” and get
the dial tone, then hang up.
*90Busy Call Forward

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To use this feature, dial “*90” and get the dial tone. Then dial
the forward number and “#” for a dial tone, then hang up.
*91Cancel BusyCall Forward
To cancel “Busy Call Forward”, dial “*91”andget the dial
tone, then hang up
*92Delayed Call Forward
To use this feature, dial “*92” and get the dial tone. Then dial
the forward number and “#” for a dial tone, then hang up.
*93Cancel DelayedCall Forward
To cancel this Forward, dial “*93” and get thedial tone,then
hang up
Flash/HookWhen in conversation, this action will switch to the new
incoming call if there is a call waiting indication.
When in conversation without an incoming call, this action
will switch to a new channel for a new call.
5.3.2 PSTN Pass Through / Life Line
When HandyTone-386 is out of power, the RJ 11linejackonthe HandyTone-486 sidewill function as
a pass through jack. Theuser will beable to use the sameanalogphone for PSTN calls.
5.4 FAX Support
HandyTone-286 supports FAX in two modes: T.38 (FaxoverIP)andfax pass through.T.38is the
preferred methodbecause it is more reliable andworkswell in most network conditions. If theservice
providersupports T.38, pleaseuse this method by selecting Fax mode to be T.38.If the service
provider does not support T.38,pass-throughmodemay beused. To sendor receive faxes infax pass
through mode, users will need to select all the Preferred Codecs to bePCMU/PCMA.
5.5 LED Light Pattern Indication
Following tables show the LED light pattern indication.
RED LED indicates abnormal status
DHCP Failed or WAN NoCable Button flashes every 2 seconds (if DHCP is configured)
HandyTone-386fails to registerButton flashes every 2seconds (if SIP server is configured)
GREEN LED indicates normal working status
Message WaitingIndication Button flashes every 2 seconds
RINGING Button flashesat 1/10 second
RINGING INTERVAL Button flashes every second