Grandstream Networks WP820 User manual

Grandstream Networks, Inc.
WP820
Enterprise Portable Wi-Fi Phone
User Guide

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WP820 User Guide
Version 1.0.7.7
COPYRIGHT
©2020 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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WP820 User Guide
Version 1.0.7.7
FCC warning
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) The device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.
Changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment. This equipment has been tested and found to comply with limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
RF Radiation Exposure Statement (SAR)
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment WP820 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/

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WP820 User Guide
Version 1.0.7.7
SPECIFICATION
Operating Frequency Band(RF):
BT: 2402-2480MHz(TX&RX)
BLE: 2402-2480MHz(TX&RX)
2.4GHz WIFI: 2412-2472MHz(TX&RX)
5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX)
Max. Of Transmit Power:
BT: 9.55dBm
BLE: 2.45dBm
2.4GHz WIFI:
802.11b:19.78dBm;802.11g:18.12dBm;
802.11n20:18.91dBm;802.11n40:18.39dBm;
5GHz WIFI:
5150-5250MHz:
802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm
5250-5350MHz:
802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm
5470-5725MHz:
802.11a:16.42dBm;802.11n20:16.63dBm;802.11n40:15.82dBm

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WP820 User Guide
Version 1.0.7.7
GNU GPL INFORMATION
WP820 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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WP820 User Guide
Version 1.0.7.7
Table of Contents
DOCUMENT PURPOSE ...............................................................................................17
CHANGE LOG..............................................................................................................18
Firmware Version 1.0.7.7 .....................................................................................................................18
Firmware Version 1.0.5.5 .....................................................................................................................18
Firmware Version 1.0.3.20 ...................................................................................................................18
Firmware Version 1.0.3.6 .....................................................................................................................19
Firmware Version 1.0.3.5 .....................................................................................................................19
Firmware Version 1.0.1.15 ...................................................................................................................20
Firmware Version 1.0.1.12 ...................................................................................................................20
GUI INTERFACE EXAMPLES......................................................................................21
WELCOME ...................................................................................................................22
PRODUCT OVERVIEW ................................................................................................23
Feature Highlights................................................................................................................................23
Technical Specifications.......................................................................................................................23
GETTING STARTED.....................................................................................................25
Equipment Packaging ..........................................................................................................................25
Setting up the WP820 ..........................................................................................................................26
Charging Station ...........................................................................................................................26
Handset ........................................................................................................................................26
Battery Information .......................................................................................................................27
WP820 Handset Keys Description.......................................................................................................27
WP820 Icons Description ....................................................................................................................29
WP820 LED Status ..............................................................................................................................31
WP820 Handset Menu.........................................................................................................................31
WP820 Keypad ....................................................................................................................................34

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WP820 User Guide
Version 1.0.7.7
QUICK SETUP WIZARD ..............................................................................................37
WP820 WEB GUI ACCESS CONFIGURATION ........................................................... 38
Configuration via Web Browser ...........................................................................................................38
Accessing the Web UI ..................................................................................................................38
Web GUI Languages ....................................................................................................................39
Saving the Configuration Changes...............................................................................................39
Web UI Access Level Management.....................................................................................................39
Changing User Level Password ...................................................................................................39
Changing Admin Level Password.................................................................................................40
Changing HTTP / HTTPS Web Access Port.................................................................................41
BASIC OPERATIONS...................................................................................................43
WP820 Home Screen ..........................................................................................................................43
Turning the Handset ON/OFF..............................................................................................................44
Connecting WP820 to Wi-Fi Network ..................................................................................................44
Auto Connection ...........................................................................................................................44
Manual connection........................................................................................................................44
Wi-Fi Band Configuration..............................................................................................................45
Wi-Fi Signal Warning Configuration .............................................................................................45
Wi-Fi Roaming Mode Configuration .............................................................................................46
Connecting WP820 to Bluetooth Devices............................................................................................47
Turn On/Off Bluetooth...................................................................................................................47
Change Bluetooth Device Name ..................................................................................................47
Pair WP820 with a Bluetooth Device............................................................................................47
Unpair a Bluetooth Device............................................................................................................48
Connect to a Bluetooth Device .....................................................................................................49
Connect to a Bluetooth Device from Web Interface .....................................................................49
Turn On/Off Bluetooth...................................................................................................................49
Change Bluetooth Device Name ..................................................................................................49
Pair WP820 with a Bluetooth Device............................................................................................50

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WP820 User Guide
Version 1.0.7.7
Checking WP820 Status ......................................................................................................................50
WP820 Account Status.................................................................................................................50
WP820 Network Status ................................................................................................................51
WP820 System Info ......................................................................................................................52
WP820 Network Statistics ............................................................................................................53
WP820 Battery..............................................................................................................................54
Screen Lock .........................................................................................................................................55
Setting the Key Lock from Handset ..............................................................................................55
Lock Screen Settings from Web GUI............................................................................................55
Locking/Unlocking the Screen ......................................................................................................56
Configuring the LCD Brightness and Screen Timeout.........................................................................57
Return to Idle Screen ...........................................................................................................................57
Register a SIP Account ........................................................................................................................57
Register Account via Web User Interface.....................................................................................57
Register Account via LCD Menu...................................................................................................58
Guest Login..........................................................................................................................................59
Configuration ................................................................................................................................59
User Login ....................................................................................................................................60
User Logout ..................................................................................................................................61
PHONE SETTINGS.......................................................................................................62
Selecting Phone Language..................................................................................................................62
Activate/Deactivate Hands-Free Mode ................................................................................................62
Muting the Microphone ........................................................................................................................62
Adjusting Speaker and Earpiece Volume ............................................................................................63
Ringtones.............................................................................................................................................63
Setting the Ringer Volume on the WP820 ....................................................................................63
Setting the Ringtones on the WP820 ...........................................................................................64
Date and Time......................................................................................................................................64
Wallpaper Customization .....................................................................................................................65
Applying Uploaded Wallpaper ......................................................................................................66

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WP820 User Guide
Version 1.0.7.7
Deleting Wallpaper .......................................................................................................................68
Reboot the WP820...............................................................................................................................68
CALL OPERATIONS ....................................................................................................69
Placing calls .........................................................................................................................................69
Make a Call using a Line ..............................................................................................................69
Dialing from Call history................................................................................................................70
Dialing from Phonebook ...............................................................................................................71
Answering Calls ...................................................................................................................................71
Auto Answer.........................................................................................................................................71
Ending Calls.........................................................................................................................................73
Rejecting Calls .....................................................................................................................................73
Call Hold/Resume ................................................................................................................................73
Call Waiting ..........................................................................................................................................73
Do Not Disturb .....................................................................................................................................74
Call Forward.........................................................................................................................................74
Call Transfer.........................................................................................................................................76
Blind Transfer................................................................................................................................76
Attended Transfer .........................................................................................................................76
Speed Dial ...........................................................................................................................................78
3-Way Conference ...............................................................................................................................79
UCM Conference .................................................................................................................................79
Participate in UCM Conference Room .........................................................................................79
Conference Call Operations .........................................................................................................80
CEI (Conference Event Indicator).................................................................................................82
Voice Mail.............................................................................................................................................83
Set Voice Mail ID ..........................................................................................................................83
Play Voice Mail Messages............................................................................................................84
CONTACTS...................................................................................................................86
Local Contacts .....................................................................................................................................86

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WP820 User Guide
Version 1.0.7.7
LDAP....................................................................................................................................................87
Groups .................................................................................................................................................88
Blacklist................................................................................................................................................88
BROADSOFT XSI................................................................................................................................89
CALL HISTORY ............................................................................................................90
Dial Out from Call History ....................................................................................................................90
Call History Options .............................................................................................................................90
Call History Details...............................................................................................................................91
SMS ..............................................................................................................................92
View SMS.............................................................................................................................................92
Create SMS .........................................................................................................................................92
Delete SMS..........................................................................................................................................93
CALL FEATURES......................................................................................................... 94
MULTI-FUNCTION BUTTON ........................................................................................95
PTT/Paging ..........................................................................................................................................95
SAFE/Panic Call ..................................................................................................................................95
Mute/Un-mute ......................................................................................................................................95
Speed dial ............................................................................................................................................95
PTT (PUSH-TO-TALK) FUNCTIONALITY....................................................................96
Enabling PTT mode on the WP820 .....................................................................................................96
Using the PTT Functionality on the WP820.........................................................................................97
PTT Configuration Settings..................................................................................................................98
Settings.........................................................................................................................................98
PTT Parameters ...........................................................................................................................98
Group Paging.......................................................................................................................................99
Enabling Group Paging Feature ...................................................................................................99
Group Paging Parameters..........................................................................................................101
IGMP Settings....................................................................................................................................102

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WP820 User Guide
Version 1.0.7.7
SAFE/PANIC CALL ....................................................................................................103
Safe Monitoring Features ..................................................................................................................103
Panic Call Feature .............................................................................................................................104
WP820 GESTURE AND INTELLIGENT CONTROL ..................................................106
Intelligent Control ...............................................................................................................................106
Gesture Control..................................................................................................................................106
Flip Phone...................................................................................................................................106
Pick Up .......................................................................................................................................107
CONNECTING WP820 TO GDS3710 DOOR SYSTEM .............................................109
DIAGNOSTICS ........................................................................................................... 110
LCD Diagnostics ................................................................................................................................ 110
LCD Off ..............................................................................................................................................110
LED Diagnostics .................................................................................................................................111
Keypad Diagnostics ............................................................................................................................111
Audio Loopback ................................................................................................................................. 112
Acceleration sensor ...........................................................................................................................113
Proximity sensor ................................................................................................................................113
Vibration diagnostics.......................................................................................................................... 113
Certificate Verification ........................................................................................................................114
Traceroute.......................................................................................................................................... 114
Ping....................................................................................................................................................115
Nslookup ............................................................................................................................................ 115
One-click Debugging.......................................................................................................................... 115
UPGRADING AND PROVISIONING .......................................................................... 118
Upgrade and Provisioning Configuration ........................................................................................... 118
Configure via keypad Menu........................................................................................................118
Configure via Web GUI............................................................................................................... 119
Upload Firmware Locally ................................................................................................................... 119

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WP820 User Guide
Version 1.0.7.7
No Local Firmware Servers ...............................................................................................................120
Firmware Upgrade via USB ...............................................................................................................120
Config Provision via USB...................................................................................................................121
Wi-Fi Provision via USB.....................................................................................................................122
Provisioning and Configuration File Download ..................................................................................122
FACTORY RESET ......................................................................................................123
Restore to Factory Default via LCD Menu .........................................................................................123
Restore to Factory Default via the Web GUI .....................................................................................123
Restore to Factory Default using Hard Keys .....................................................................................124
EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE.........................125

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WP820 User Guide
Version 1.0.7.7
Table of Tables
Table 1: WP820 Features at a Glance ........................................................................................................23
Table 2: WP820 Technical Specifications ...................................................................................................23
Table 3: Equipment Packaging ...................................................................................................................25
Table 4: WP820 Description........................................................................................................................28
Table 5: WP820 Icons Description ..............................................................................................................29
Table 6: WP820 LED Status........................................................................................................................31
Table 7: WP820 Account Status Description...............................................................................................50
Table 8: WP820 Network Status Description ..............................................................................................51
Table 9: WP820 System Info Description....................................................................................................52
Table 10: WP820 Network Status Description ............................................................................................53
Table 11: WP820 Battery Description .........................................................................................................54
Table 12: New Contact Parameters ............................................................................................................87
Table 13: Call Features ...............................................................................................................................94
Table 14: SAFE Monitoring Settings .........................................................................................................104
Table 15: Panic/Emergency Call Settings .................................................................................................105

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WP820 User Guide
Version 1.0.7.7
Table of Figures
Figure 1: WP820 Package Content ............................................................................................................25
Figure 2: Charging Station ..........................................................................................................................26
Figure 3: WP820 Handset Setup ................................................................................................................26
Figure 4: WP820 Description ......................................................................................................................28
Figure 5: WP820 Keypad Modes ................................................................................................................34
Figure 6: Setup wizard ................................................................................................................................37
Figure 7: WP820 Web GUI Language ........................................................................................................39
Figure 8: User Level Password ...................................................................................................................40
Figure 9: Admin Level Password ................................................................................................................41
Figure 9: Web/SSH access .........................................................................................................................42
Figure 11: Home screen pages ...................................................................................................................43
Figure 12: Default Wi-Fi Network ................................................................................................................44
Figure 13: Connecting WP820 to Wi-Fi Network ........................................................................................45
Figure 14: Wi-Fi Band configuration ...........................................................................................................45
Figure 15: Wi-Fi Signal Warning Sensitivity ................................................................................................46
Figure 16: Wi-Fi Roaming Mode .................................................................................................................46
Figure 16: Make calls using Bluetooth account ..........................................................................................48
Figure 17:Pair WP820 to a Bluetooth Device .............................................................................................48
Figure 18: Bluetooth profile .........................................................................................................................49
Figure 19: Connect to a Bluetooth device...................................................................................................49
Figure 21: WP820 Account Status ..............................................................................................................50
Figure 22: WP820 Network Status..............................................................................................................51
Figure 23: System Info ................................................................................................................................52
Figure 24: WP820 Network Status..............................................................................................................53
Figure 25: WP820 Battery...........................................................................................................................54
Figure 26: Keypad lock from handset .........................................................................................................55
Figure 27: Lock Screen Settings .................................................................................................................56
Figure 28: Unlock Keypad...........................................................................................................................56
Figure 29: LCD Display Configuration ........................................................................................................57
Figure 30: Account Status ...........................................................................................................................58
Figure 31: SIP Accounts Configuration .......................................................................................................59
Figure 32: Guest Login settings ..................................................................................................................60
Figure 33: Guest Login Window..................................................................................................................61
Figure 34: Guest Logout .............................................................................................................................61
Figure 35: Configuring Phone Language ....................................................................................................62
Figure 35: Muting the Microphone ..............................................................................................................63
Figure 37: Ringer Volume ...........................................................................................................................64
Figure 38: Calls Default Ringtone ...............................................................................................................64
Figure 39: Date and Time Settings .............................................................................................................65
Figure 40: Wallpaper Settings.....................................................................................................................65

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WP820 User Guide
Version 1.0.7.7
Figure 41: Wallpaper - Display Mode..........................................................................................................66
Figure 42: Wallpaper - Uploaded ................................................................................................................66
Figure 43: Switching Wallpaper from Handset............................................................................................67
Figure 44: Switching Wallpaper from Web GUI ..........................................................................................67
Figure 45: Deleting Wallpaper.....................................................................................................................68
Figure 46: Reboot the WP820 ....................................................................................................................68
Figure 47: Dialing from Call History ............................................................................................................70
Figure 48: Dialing from Contacts List..........................................................................................................71
Figure 49: Auto-answer on WP820 .............................................................................................................72
Figure 50: Auto-answer Idle Screen............................................................................................................72
Figure 51: Hold/Unhold Calls ......................................................................................................................73
Figure 52: Call Waiting................................................................................................................................74
Figure 53: DND Enabled .............................................................................................................................74
Figure 54: Call Forwarding..........................................................................................................................75
Figure 55: Blind Transfer.............................................................................................................................76
Figure 55: Attended transfer options ...........................................................................................................77
Figure 56: Attended transfer........................................................................................................................77
Figure 57: Split Calls ...................................................................................................................................77
Figure 59: Speed Dial Configuration ...........................................................................................................78
Figure 60: 3-way Conference Call ..............................................................................................................79
Figure 60: Join UCM Conference Room.....................................................................................................80
Figure 61: UCM Conference Participants ...................................................................................................80
Figure 62: Send meeting invitation .............................................................................................................81
Figure 63: Kick a participant........................................................................................................................81
Figure 64: Member has joined notification ..................................................................................................82
Figure 65: Member Mute notification ..........................................................................................................82
Figure 66: Member left notification..............................................................................................................83
Figure 68: LCD Menu - Voice Mail ID .........................................................................................................84
Figure 69: Web UI - Voice Mail Access Number .........................................................................................84
Figure 70: Playing Voicemail Messages .....................................................................................................85
Figure 71: Accessing Contacts....................................................................................................................86
Figure 72: Create a new contact .................................................................................................................86
Figure 73: Create New Group .....................................................................................................................88
Figure 74: Blacklist......................................................................................................................................88
Figure 75: BS XSI Login..............................................................................................................................89
Figure 76: WP820 Call History....................................................................................................................90
Figure 77: Call History Options ...................................................................................................................90
Figure 78: WP8200 Call History Details......................................................................................................91
Figure 79: View SMS Dialog .......................................................................................................................92
Figure 80: Create a New Message .............................................................................................................92
Figure 81: send a New Message from Contact...........................................................................................93
Figure 82: Enabling PTT Feature on WP820..............................................................................................96

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WP820 User Guide
Version 1.0.7.7
Figure 83: PPT Channel..............................................................................................................................97
Figure 84: PTT Call (Caller) ........................................................................................................................97
Figure 85: PTT Call (Callee) .......................................................................................................................98
Figure 86: PTT Call Release.......................................................................................................................98
Figure 87: Enabling Group Paging............................................................................................................100
Figure 88: IGMP setting ............................................................................................................................102
Figure 89: Intelligent Control Features......................................................................................................106
Figure 90: Flip Phone................................................................................................................................107
Figure 91: WP820 Gesture Control (Flip phone) ......................................................................................107
Figure 92: Pick up .....................................................................................................................................108
Figure 93: WP820 Gesture Control (Pick up) ...........................................................................................108
Figure 94: WP820 Connected to GDS3710..............................................................................................109
Figure 95: Diagnostics APP ......................................................................................................................110
Figure 96: LCD Diagnostics ...................................................................................................................... 110
Figure 97: LCD Diagnostics .......................................................................................................................111
Figure 98: LED Diagnostics .......................................................................................................................111
Figure 99: keypad Diagnostics..................................................................................................................112
Figure 100: Audio Loopback .....................................................................................................................112
Figure 101: Acceleration sensor ............................................................................................................... 113
Figure 102: Proximity sensor .................................................................................................................... 113
Figure 103: Vibration diagnostics.............................................................................................................. 114
Figure 104: Certificate Verification ............................................................................................................114
Figure 105: Traceroute.............................................................................................................................. 114
Figure 106: Ping........................................................................................................................................115
Figure 107: Nslookup ................................................................................................................................115
Figure 108: one-click debugging ............................................................................................................... 116
Figure 109: select debug mode and start capture .................................................................................... 116
Figure 110: select debug mode and start capture..................................................................................... 116
Figure 111: export or delete debug file...................................................................................................... 117
Figure 112: WP820 Upgrade Configuration via Keypad Menu ................................................................. 118
Figure 113: WP820 Upgrade Configuration via Web GUI.........................................................................119
Figure 114: Upload Firmware File to Update ............................................................................................120
Figure 115: USB disk connected...............................................................................................................121
Figure 116: New Firmware Detected ........................................................................................................121
Figure 117: WP820 LCD - Confirm Factory Reset....................................................................................123
Figure 118: WP820 Web GUI - Factory Reset ..........................................................................................123
Figure 119: WP820 Web GUI - Confirm Factory Reset ............................................................................124

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WP820 User Guide
Version 1.0.7.7
DOCUMENT PURPOSE
This document describes how to use WP820 Enterprise Portable Wi-Fi phone. To learn the advanced
functions of WP820, please visit http://www.grandstream.com/support to download the latest “WP820
Administration Guide”.
This guide covers following topics:
•Product Overview
•Getting Started
•WP820 Web GUI Access Configuration
•Basic Operations
•Phone Settings
•Call Operations
•Contacts
•Call History
•SMS
•Call features
•Multi-Function Button
•PTT (Push-to-Talk) Functionality
•SAFE/Panic Call
•WP820 Gesture and Intelligent Control
•Connecting WP820 to GDS3710 Door System
•Upgrading and Provisioning
•Factory Reset
•Experiencing WP820 Enterprise Portable Wi-Fi Phone

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WP820 User Guide
Version 1.0.7.7
CHANGE LOG
This section documents significant changes from previous firmware versions. Only major new features or
major document updates are listed here. Minor updates for corrections or editing are not documented here.
Firmware Version 1.0.7.7
•Added support for Finnish and Hebrew language.
•Added detection for upgrade fail if speed lower than 1B/s for 120 secs for all modes.
•Added ability to configure outbound proxy from LCD menu. [Register Account via LCD Menu]
•Added USB icon display on status bar when USB drive is plugged. [Firmware Upgrade via USB]
•Added Broadsoft XSI support. [CONTACTS]
•Added “One-click Debugging” feature on handset UI. [DIAGNOSTICS]
•Added SN info on LCD and web UI. [WP820 System Info]
Firmware Version 1.0.5.5
•Added battery status. [WP820 Battery]
•Added Bluetooth interface on web UI. [Bluetooth]
•Added visual voicemail function. [Voice Mail]
•Added custom wallpaper support on web UI. [Wallpaper Customization]
•Added Wi-Fi provision via USB. [Wi-Fi Provision via USB]
•Added config file provision via USB. [Config Provision via USB]
•Added lock screen feature from web UI and screen lock password. [Screen Lock]
•Added UCM conference screen to show participants count info. [UCM Conference]
•Added send message in contacts UI. [SMS]
•Added speed dial option for multi-purpose key. [MULTI-FUNCTION BUTTON]
•Added phone support for clicking ok button to accept call.
Firmware Version 1.0.3.20
•Added video call zoom function in door system integration feature with GDS. [CONNECTING WP820
TO GDS3710 DOOR SYSTEM]
•Added ability to enable/disable SSH access without requiring reboot. [Web/SSH Access]
•Added support for UCM conference control. [UCM Conference]
•Added support for quick search mode in contacts application. [CONTACTS]
•Added ability to disable web UI access. [Accessing the Web UI]
•Added ability to disable Low Wi-Fi signal warning. [Wi-Fi Signal Warning Configuration]
•Added quick setup wizard module. [QUICK SETUP WIZARD]
•Updated attended transfer confirmation msg. [Attended Transfer]
•Increased dial digit limit to 30 characters. [Placing calls]
•Removed “Personalized Account” menu and moved related options to Settings → Call settings. [WP820
Handset Menu]

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WP820 User Guide
Version 1.0.7.7
•Added Wi-Fi restart when changed Wi-Fi frequency. [Wi-Fi Band Configuration]
•Added support for connected Bluetooth device display. [Connecting WP820 to Bluetooth Devices]
•Added Bluetooth headset mode support. [Connecting WP820 to Bluetooth Devices]
•Updated device LCD language supported list. [Selecting Phone Language]
•Updated SMS interface. [SMS]
•Add 2 second delay when detect flip to reject call. [Flip Phone]
•Updated factory reset using hard key interface when constraint mode enabled. [Restore to Factory
Default using Hard Keys]
•Added support for factory reset to first unregister sip message without contact head. [FACTORY RESET]
•Updated SRTP icon to display only when signaling and media are both encrypted. [WP820 Icons
Description]
Firmware Version 1.0.3.6
•Changed voicemail notification from “Ordinary” to “Normal”. [WP820 Icons Description]
Firmware Version 1.0.3.5
•Supported TLSv1.2. [Technical Specifications]
•Added Slovak language support on LCD display. [Technical Specifications]
•Added warning tone when device is low on battery. [Battery Information]
•Added auto bootup when placed on charger after an abnormal power off. [Battery Information]
•Added Calculator application. [WP820 Handset Menu]
•Added additional Home screen on the left and the right. [WP820 Home Screen]
•Added support for captive portal. [Manual connection]
•Added Wi-Fi Band selection. [Wi-Fi Band Configuration]
•Added warning and message prompt when Wi-Fi signal is weak. [Wi-Fi Signal Warning Configuration]
•Added beep tone during a call when Wi-Fi connection is lost. [Wi-Fi Signal Warning Configuration]
•Added support for captive portal. [Wi-Fi Roaming Mode Configuration]
•Improved time and date display for different format. [Date and Time]
•Added support for troubleshooting tools. [Diagnostics]
•Changed incoming call softkey options from “Accept, Transfer, Reject” to “Accept, Transfer, Mute” for
user friendly purpose. [CALL OPERATIONS]
•Added stutter tone at dialing interface when account has un-read voicemails. [Voice Mail]
•Added support for quick conference during call. [3-Way Conference]
•Increased contacts max limit count to 1000. [CONTACTS]
•Improved SMS UI and UX. [SMS]
•Added prompt for message sending status after users click on “Send”. [SMS]
•Added setting IGMP Keep Alive for PTT/Paging feature. [IGMP Settings]
•Add support for SAFE/Panic Call mode. [SAFE/PANIC CALL]
•Added Gesture Control features. [Gesture Control]
•Improved Phone User interface for user friendly purpose.

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WP820 User Guide
Version 1.0.7.7
Firmware Version 1.0.1.15
•Adding show storage status in System Info. [WP820 System Info]
Firmware Version 1.0.1.12
•This is the initial version for WP820.