Grandstream networks Wp820 User manual

Grandstream Networks, Inc.

WP820

Enterprise Portable Wi-Fi Phone

User Guide

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WP820 User Guide

Version 1.0.3.5

transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose

without the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this

product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void

the manufacturer warranty.

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WP820 User Guide

Version 1.0.3.5

FCC warning

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) The device may not cause harmful interference, and (2) This device must accept any interference

received, including interference that may cause undesired operation.

Changes or modification not expressly approved by the party responsible for compliance could void the

user’s authority to operate the equipment. This equipment has been tested and found to comply with limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates uses and can radiate radio frequency energy and, if not installed

and used in accordance with instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

•Consult the dealer or an experienced radio/TV technician for help.

RF Radiation Exposure Statement (SAR)

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

CE Authentication

Hereby, Grandstream Networks, Inc. declares that the radio equipment WP820 is in compliance with

Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

http://www.grandstream.com/support/resources/

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WP820 User Guide

Version 1.0.3.5

SPECIFICATION

Operating Frequency Band(RF):

BT: 2402-2480MHz(TX&RX)

BLE: 2402-2480MHz(TX&RX)

2.4GHz WIFI: 2412-2472MHz(TX&RX)

5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX)

Max. Of Transmit Power:

BT: 9.55dBm

BLE: 2.45dBm

2.4GHz WIFI:

802.11b:19.78dBm;802.11g:18.12dBm;

802.11n20:18.91dBm;802.11n40:18.39dBm;

5GHz WIFI:

5150-5250MHz:

802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm

5250-5350MHz:

802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm

5470-5725MHz:

802.11a:16.42dBm;802.11n20:16.63dBm;802.11n40:15.82dBm

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WP820 User Guide

Version 1.0.3.5

GNU GPL INFORMATION

WP820 firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

 
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WP820 User Guide 
Version 1.0.3.5 
Table of Contents 
DOCUMENT PURPOSE ...............................................................................................14 
CHANGE LOG..............................................................................................................15 
Firmware Version 1.0.3.5 .....................................................................................................................15 
Firmware Version 1.0.1.15 ...................................................................................................................15 
Firmware Version 1.0.1.12 ...................................................................................................................15 
GUI INTERFACE EXAMPLES......................................................................................16 
WELCOME ...................................................................................................................17 
PRODUCT OVERVIEW ................................................................................................18 
Feature Highlights................................................................................................................................18 
Technical Specifications.......................................................................................................................18 
GETTING STARTED.....................................................................................................20 
Equipment Packaging ..........................................................................................................................20 
Setting up the WP820..........................................................................................................................21 
Charging Station ...........................................................................................................................21 
Handset ........................................................................................................................................21 
Battery Information .......................................................................................................................22 
WP820 Handset Keys Description.......................................................................................................22 
WP820 Icons Description ....................................................................................................................24 
WP820 LED Status ..............................................................................................................................26 
WP820 Handset Menu.........................................................................................................................26 
WP820 Keypad ....................................................................................................................................29 
WP820 WEB GUI ACCESS CONFIGURATION ...........................................................31 
Configuration via Web Browser ...........................................................................................................31 
Accessing the Web UI ..................................................................................................................31 
Web GUI Languages ....................................................................................................................32 

 
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Saving the Configuration Changes...............................................................................................32 
Web UI Access Level Management.....................................................................................................32 
Changing User Level Password ...................................................................................................32 
Changing Admin Level Password.................................................................................................33 
Changing HTTP / HTTPS Web Access Port.................................................................................34 
BASIC OPERATIONS................................................................................................... 35 
WP820 Home Screen ..........................................................................................................................35 
Turning the Handset ON/OFF..............................................................................................................36 
Connecting WP820 to Wi-Fi Network ..................................................................................................36 
Auto Connection ...........................................................................................................................36 
Manual connection........................................................................................................................36 
Wi-Fi Band Configuration..............................................................................................................37 
Wi-Fi Signal Warning Configuration .............................................................................................37 
Wi-Fi Roaming Mode Configuration .............................................................................................38 
Checking WP820 Status......................................................................................................................38 
WP820 System Info ......................................................................................................................38 
WP820 Network Status ................................................................................................................39 
WP820 SIP Account Status ..........................................................................................................40 
Setting the Key Lock ............................................................................................................................41 
Configuring the LCD Brightness and Screen Timeout.........................................................................41 
Return to Idle Screen ...........................................................................................................................41 
Register a SIP Account ........................................................................................................................42 
Register Account via Web User Interface.....................................................................................42 
Register Account via LCD Menu...................................................................................................43 
Guest Login..........................................................................................................................................44 
Configuration ................................................................................................................................44 
User Login ....................................................................................................................................45 
User Logout ..................................................................................................................................45 
PHONE SETTINGS.......................................................................................................46 

 
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WP820 User Guide 
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Selecting Phone Language..................................................................................................................46 
Activate/Deactivate Hands-Free Mode ................................................................................................46 
Muting the Microphone ........................................................................................................................46 
Adjusting Speaker and Earpiece Volume ............................................................................................47 
Ringtones.............................................................................................................................................47 
Setting the Ringer Volume on the WP820 ....................................................................................47 
Setting the Ringtones on the WP820 ...........................................................................................48 
Date and Time......................................................................................................................................48 
Reboot the WP820...............................................................................................................................49 
CALL OPERATIONS ....................................................................................................50 
Placing calls .........................................................................................................................................50 
Make a Call using a Line ..............................................................................................................50 
Dialing from Call history................................................................................................................51 
Dialing from Phonebook ...............................................................................................................52 
Answering Calls ...................................................................................................................................52 
Auto Answer.........................................................................................................................................52 
Ending Calls.........................................................................................................................................54 
Rejecting Calls .....................................................................................................................................54 
Call Hold/Resume ................................................................................................................................54 
Call Waiting..........................................................................................................................................54 
Do Not Disturb .....................................................................................................................................55 
Call Forward.........................................................................................................................................56 
Call Transfer.........................................................................................................................................57 
Speed Dial ...........................................................................................................................................58 
3-Way Conference ...............................................................................................................................58 
Voice Mail.............................................................................................................................................59 
Set Voice Mail ID ..........................................................................................................................59 
Play Voice Mail Messages............................................................................................................60 
CONTACTS...................................................................................................................62 

 
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WP820 User Guide 
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Local Contacts .....................................................................................................................................62 
LDAP....................................................................................................................................................63 
Groups .................................................................................................................................................64 
Blacklist................................................................................................................................................64 
CALL HISTORY............................................................................................................65 
Dial Out from Call History ....................................................................................................................65 
Call History Options .............................................................................................................................65 
Call History Details...............................................................................................................................66 
SMS ..............................................................................................................................67 
View SMS.............................................................................................................................................67 
Create SMS .........................................................................................................................................67 
Delete SMS..........................................................................................................................................68 
CALL FEATURES.........................................................................................................69 
MULTI-FUNCTION BUTTON ........................................................................................70 
PTT/Paging ..........................................................................................................................................70 
SAFE/Panic Call ..................................................................................................................................70 
Mute/Un-mute ......................................................................................................................................70 
PTT (PUSH-TO-TALK) FUNCTIONALITY....................................................................71 
Enabling PTT mode on the WP820 .....................................................................................................71 
Using the PTT Functionality on the WP820.........................................................................................72 
PTT Configuration Settings..................................................................................................................73 
Settings.........................................................................................................................................73 
PTT Parameters ...........................................................................................................................74 
Group Paging.......................................................................................................................................74 
Enabling Group Paging Feature ...................................................................................................74 
Group Paging Parameters............................................................................................................76 
IGMP Settings......................................................................................................................................77 
SAFE/PANIC CALL ......................................................................................................78 

 
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WP820 User Guide 
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Safe Monitoring Features ....................................................................................................................78 
Panic Call Feature ...............................................................................................................................79 
WP820 GESTURE AND INTELLIGENT CONTROL ....................................................81 
Intelligent Control .................................................................................................................................81 
Gesture Control....................................................................................................................................81 
Flip Phone.....................................................................................................................................81 
Pick Up .........................................................................................................................................82 
CONNECTING WP820 TO GDS3710 DOOR SYSTEM ...............................................84 
UPGRADING AND PROVISIONING ............................................................................85 
Upgrade and Provisioning Configuration .............................................................................................85 
Configure via keypad Menu..........................................................................................................85 
Configure via Web GUI.................................................................................................................86 
Upload Firmware Locally .....................................................................................................................86 
No Local Firmware Servers .................................................................................................................87 
Firmware Upgrade via USB .................................................................................................................87 
Provisioning and Configuration File Download....................................................................................88 
FACTORY RESET ........................................................................................................89 
Restore to Factory Default via LCD Menu ...........................................................................................89 
Restore to Factory Default via the Web GUI .......................................................................................89 
Restore to Factory Default using Hard Keys .......................................................................................90 
EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE...........................91 
 
 
 
 
 