Grandstream Networks WP820 User manual

TIPT – Grandstream
WP820
Installation Guide

VLAN Requirements
VLAN segmentation is required to demarcate and
allow prioritisation of voice trac. VLAN ID 100
is recommended as the Voice VLAN to ensure
conguration consistency across all sites. PC’s
will typically piggy-back from the IP Phone but
reside in the Data VLAN (that is: VLAN ID 1).
The use of Cisco switches with CDP provides
automatic VLAN assignment of IP Phones where
Voice VLAN’s have been congured.
In non-Cisco LAN switch environments, the VLAN
ID (that is: VLAN 100) will need to be manually
congured, unless the IP handset has support
for LLDP. (All our handsets support LLDP, so
LLDP will need to be congured on the switch or
alternatively handsets will need to be manually
set with the voice VLAN ( not recommended).
For TIPT customers connecting over the internet,
QoS is not mandatory, however a separate
prioritised voice VLAN should be implemented
where possible.
2. Charging station and handset
Plug the power adapter into a power source socket
to start using the charging station.
• Open the battery cover.
• Insert the battery with the electrodes in the
bottom left corner.
• Close the battery cover.
3. WP 820 Description
4. Connecting to Wi-Fi Network
• On the LCD menu, press Menu key and navigate
to Settings → Network Settings → Wi-Fi.
• Set Wi-Fi to “On” and navigate to “Wi-Fi Settings”.
A list of Wi-Fi networks will be displayed.
• Select the desired network to connect to. (Enter
the correct password to connect if requested).
WP820 will display the Wi-Fi icon on top of the main
LCD menu if the connection to the Wi-Fi network is
successful.
1. WP820 Package contents
TIPT – Grandstream WP820 Installation Guide - 2023 2

Provisioning via Handset Web GUI :
• Connect the computer to the same network as
WP820.
• Make sure the WP820 is booted up and powered
correctly.
• You may check WP820 IP address via a subscribed
WP820 on its LCD menu Settings → Network
Status. Please see [WP820 Network Status]
• Open the Web browser on your computer and
enter the WP820 IP address in the address bar of
the browser.
• Enter the administrator’s username and password
to access the Web Conguration Menu. The
default administrator username and password
are “admin”; the default end-user username is
“user“ and the password is “123”. - If ‘Disable web
UI access’ parameter is enabled under Advanced
settings → System security; web UI access will be
disabled.
Provisioning via Handset Web GUI – Cont’d:
• Once logged in Navigate to Maintenance >
Upgrade > Cong File > Congure via Network
• Uncheck Use Grandstream GAPS to display the
options to enter bootstrap URL Cong Update
Via - HTTP Cong Server Path
polydms.digitalbusiness.telstra.com/dms/
bootstrap/
• Note: The setup wizard will always appear
on a new/fresh factory reset device until it is
completed or cancelled from the handset LCD no
matter what is being congured in the background
or web UI. This is by design.
• The device will show the Congure welcome
screen after every reboot ie: Step 5, Step 7 and
Step 8.
• You can also select the Roaming mode in the next
screen after Step 4.
5. Provisioning through DHCP enabled
Router / Modem
Grandstream handsets support DHCP,HTTPS, HTTP
provisioning, and CDP.
As shipped, they support DHCP-based provisioning
(DHCP option 66, 160, 159, or 150 point to a
provisioning server). The DHCP “Option To
Use”parameter has 66,160,159,150,60,43,125
as default values.
Where your network DHCP has been set up as
expected, provisioning anew WP820 handset will be
as simple as connecting to Wi-Fi.
Turn on theGrandstreamhandset using the
OnHook/Power key (see Description diagram,
item17).
There will be a short delay while the handset
collects its conguration from the TIPT Platform.
You will then be able toenter your credentials.
The basic steps for provisioning Grandstream
handsets are:
1. Press “Congure” soft key from the Welcome
screen.
2. Select the language from the options on the next
screen. By default, English (United States) is the
selected option.
3. Select the time-zone from the options on the
next screen. Use the up arrow to navigate to the
Australian standard time zone.
4. Select theFind and Select the appropriate Wi-Fi
network. Enter the WI-Fi Password.
5. The handset restarts, connects to the Wi-Fi
network with the DHCP option congured, and
downloads the bootstrap le. If the device has
any rmware other than that accredited for use
with TIPT, there will be a short delay while the
correct rmware is downloaded.
TIPT – Grandstream WP820 Installation Guide - 2023 3
6. There is a download indicator on the top right
corner suggesting the rmware download in
progress. After ~5 minutes, the device will
download rmware and display the following
message Firmware downloaded successfully.
Installing in ** seconds. You can press
install soft key to start the installation or wait
for the device to auto upgrade after ** seconds.
7. Once the rmware installation is completed
the device will restart. The device will display
the installed rmware version followed by the
credential input page. Enter your credentials and
press Save.
8. The device will download it’s TIPT conguration
and restart.
9. The device will boot-up to the Welcome screen.
Press Cancel to go to the home screen to view
the registered lines.
10. Select the Wi-Fi network to connect the handset.
Enter the Wi password and press Connect.
6. Provisioning through NO-DHCP enabled
Router / Modem
Provisioning via Handset :
• If the device is connected to a Wi- router with no
DHCP options congured, then the bootstrap URL
must be populated manually using the handset
keypad.
• Navigate to Settings > Advanced Settings >
System Upgrade > Cong > Cong modify
• Set the Upgrade mode – http Cong server
path - polydms.digitalbusiness.telstra.com/dms/
bootstrap/
• Then Save and follow from Step 5 from the
Provisioning through DHCP Enabled Router /
Modem.

Stability mode:
Longer Wi-Fi scanning interval. Suitable for stable
wireless environments or device is stationary.
Aggressive mode:
Short Wi-Fi scanning interval. Suitable for unstable
wireless environments or frequent device movement.
7. Useful Links from Grandstream
Grandstream WP 820 User Guide – Here
Grandstream WP 820 Admin Guide – Here
Group level – NAPTR mode (Phone could be used on any Network)
Tag Name Tag Value(s)
%TIPT_STATE%
(Based on the state)
vic-all.business.connect.telstra.com
wa-all.business.connect.telstra.com
tas-all.business.connect.telstra.com
sa-all.business.connect.telstra.com
qld-all.business.connect.telstra.com
nt-all.business.connect.telstra.com
nsw-all.business.connect.telstra.com
%IFOLDER% 1
Group level – UDP mode (Phone could be used on MPLS /TBB)
Tag Name Tag Value(s)
%TIPT_STATE%
(Based on the state)
vic-all.business.connect.telstra.com
wa-all.business.connect.telstra.com
tas-all.business.connect.telstra.com
sa-all.business.connect.telstra.com
qld-all.business.connect.telstra.com
nt-all.business.connect.telstra.com
nsw-all.business.connect.telstra.com
act-all.business.connect.telstra.com
%DNS_MODE% 1
%SIP_TRANSPORT_TYPE% 0
%SIP_PORT_1% 5060
%SIP_PORT_2% 5062
Group level – TCP mode (Phone could be used on TBB)
Tag Name Tag Value(s)
%TIPT_STATE%
vic-all.business.connect.telstra.com
wa-all.business.connect.telstra.com
tas-all.business.connect.telstra.com
sa-all.business.connect.telstra.com
qld-all.business.connect.telstra.com
nt-all.business.connect.telstra.com
nsw-all.business.connect.telstra.com
act-all.business.connect.telstra.com
%DNS_MODE% 1
%SIP_TRANSPORT_TYPE% 0
%SIP_PORT_1% 5060
%SIP_PORT_2% 5060
Group level – TLS mode (Phone could be used on TBB /3rd Party)
Tag Name Tag Value(s)
%TIPT_STATE%
vic-all.business.connect.telstra.com
wa-all.business.connect.telstra.com
tas-all.business.connect.telstra.com
sa-all.business.connect.telstra.com
qld-all.business.connect.telstra.com
nt-all.business.connect.telstra.com
nsw-all.business.connect.telstra.com
act-all.business.connect.telstra.com
%DNS_MODE% 1
%SIP_TRANSPORT_TYPE% 2
%SIP_PORT_1% 5061
%SIP_PORT_2% 5061
8. Group tgs for the TIPT Administration Portal
Note: If provisioned via UCSS tags are set up automatically at the group level for the devices and if needed, can
be changed based on the customer requirements.
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