Grandstream Networks GRP2612 User manual

Grandstream GRP2612, GRP2613, GRP2614, GRP2615
& GRP2616 Quick Reference Sheet
GRP2612 GRP2613 GRP2614
GRP2615 GRP2616
What are these keys on my handset for
Message Press to view voicemail messages.
Contacts Press to view and edit personal address book.
Transfer Press to blind transfer a call to another e tension.
Hold Press to put a call on hold or resume the call.
Headset Press to switch to headset mode.
Mute Press to mute or un-mute the call.
Speaker
Send/Redial
Volume
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Making Phone Calls
To an e tension: Dial the required e tension and press #.
To an e ternal number: Dial the required number, then press #.
Answering Calls
Lift the handset or press the flashing line button.
Answering a Waiting Call
If you are on a call and receive a second call, a second line key on your phone will start flashing.
To answer the call you may press the flashing line key - your first call will be placed on hold and
you will be connected to the call that is waiting.
You can toggle between calls by pressing the flashing line key.
If you wish to end a call, press the relevant line key to connect to that caller and press the End
Call softkey.
Hold
To place a call on hold press the hold key. To retrieve a call on hold, press the hold key again or
press the flashing line key.
Transferring a Call
There are two ways to complete a call transfer depending on your needs. Calls can be transferred
to internal e tensions and e ternal numbers.
Blind/Unannounced Transfer You transfer the call to the target number and hang up.
Attended/Announced Transfer You transfer the call to the target number, talk to the target and
announce the call and complete the transfer.
Please see the illustrated section below for the relevant transfer method
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Attended Transfer
Whilst on a call press the Transfer softkey
Now dial the e tension or number to which you
want to transfer the call and press AttTrnf
Once the call has been answered you can
introduce the call. Finally press the Transfer
button to complete the transfer and hang up the
call
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lind Transfer
Whilst on a call press the Transfer softkey
Now dial the e tension or number to which you
want to transfer the call and press BlindTrnf
Once the call has been answered you can hang
up
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Call Pick Up
Dial *8# or press the flashing e tension key (if there is one) to answer a call that is not ringing on
your phone.
Missed Calls
The Missed Call soft key will appear on your screen if you have any missed calls. To view them,
press the “MissedCall” soft key and a list will be displayed with the date and time. Use the arrows
on the keypad to navigate and the soft keys to Dial or Delete.
Note: If your phone is part of a ring group, calls answered by other users in the ring group may
show as a missed call on your phone.
Call History
Press the menu key (the dot in the centre of the arrows on the keypad). Select Call History. You
can use the left and right keys to navigate between All Calls, Answered, Dialled, Missed, and
Transferred.
Use the up and down keys to select numbers and the soft keys to dial or delete.
Voicemail
To access your voicemail press the Voicemail key or dial *97#.
You will be asked to enter your password, which is in the welcome email you were sent when your
e tension was set up.
Follow the voice prompts to check or delete your voicemails, set up a greeting or change your
status.
Do not Disturb (DND)
To set your e tension to Do not Disturb dial *77#
To remove DND from your e tension dial *78#
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