Grandstream Networks GHP6 Series Instruction Manual

Grandstream Networks, Inc.
GHP6XX Series
GHP6XX –Administration Guide

GHP6XX/W – Administration Guide
The GHP series of hotel phones feature the GHP610(W)/GHP620(W) and the GHP611(W)/GHP621(W), easy-to-use IP phones
for any hotel room that can be programmed and customized based on the needs of the hotel and its guests. These devices
are equipped with integrated dual-band Wi-Fi (GHP6XX/W).
The features of the GHP series include an HD speaker, 2 SIP accounts/lines, 6 programmable keys (3 programmable keys for
GHP61X), 10-speed dial keys, 3-way voice conferencing, full band Opus voice codec, an advanced jitter-resilience algorithm
that tolerates up to 30% packet loss without impacting voice quality.
The GHP series is supported by the Grandstream Device Management System (GDMS), which provides a centralized interface
to configure, provision, manage and monitor the deployment of Grandstream endpoints.
The GHP series IP phones can be installed on a desktop or wall-mounted and can be powered by PoE
(GHP610/GHP611/GHP620/GHP621), power adapter (GHP610W/GHP611W/GHP620W/GHP621W) and USB Type-C
charger(GHP620/GHP621/GHP620W/GHP621W).
Its elegant and compact design makes it perfect for not only hotels but also hospitals, apartments, dormitories, and much
more.
PRODUCT OVERVIEW
Feature Highlights
GHP61X/W
GHP62X/W
○TrimStyle phone, small footprint and fashion design.
○2 SIP lines with wideband Opus codec.
○6 programmable keys (3 programmable keys for GHP61X) and 10-
speed dial keys to customize different services.
○One 100Mbps network port with PoE (PoE available on
GHP610/GHP611/GHP620/GHP621).
○Integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac Wi-Fi.
○Desk/Wall mounted.
○Tolerate up to 30% packet loss without impacting voice quality.
○Supports provision and management via GDMS.
○Customizable faceplate and speed dial label (Speed Dial label for
GHP61X only).
○New voice message and mute LED indicator.
○HAC/VCH (ADA) compliant handset volume boost.
○Magnetic Hook Switch feature.

Technical Specification
GHP61X
GHP62X
Protocols/Standards SIP: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, Simple, TLS, SRTP.
Network Interface One Auto-Negotiation 10/100Mbps ethernet port, integrated PoE (Only GHP61X)
Wi-Fi GHP610W/GHP611W integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac.
Keypad
23 keys, including:
- 3 Programmable keys.
- 12 standard phone digit keys (0-9: speed dial keys configuration on web page, *,#).
- 5 function keys (Flash, Redial, Hands-free, Voice Mail, Hold).
- 3 volume control keys, up/down/mute (with red color LED).
HD Audio One HD handset, support for wide band audio.
Voice Conference 2 SIP accounts and lines, up to 3-way conference.
Voice Codecs Support for the G.729A/B, G.711µ/a-law, G726, G.722(wide band), G723, iLBC, full band
OPUS.
Voice Capabilities In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC,
AJB.
Telephony Features Dial, Answer, Redial, Flash, Hands-free, Voice mail (with the server) Hold/Unhold,
Mute/Unmute, flexible dial plan, Speed dial server redundancy, fail-over Call out.
Advanced Features Support for multicast paging and E911 service.
Support for advanced jitter resilience algorithm.
Base Stand 1 wall-mountable base stand, can be put on a desk.
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
Secure boot, random default, unique security certificate per device, administrator level
passwords, 256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access
control.
Protocols/Standards SIP: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, Simple, TLS, SRTP.
Network Interface One Auto-Negotiation 10/100Mbps ethernet port, integrated PoE (Only GHP62X)
Wi-Fi GHP620W/GHP621W integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac.
Keypad
26 keys, including:
- 6 Programmable keys.
- 12 standard phone digit keys (0-9: speed dial keys configuration on web page, *,#).
- 5 function keys (Flash, Redial, Hands-free, Voice Mail, Hold).
- 3 volume control keys, up/down/mute (with red color LED).

GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also information for
obtaining the best performance with the GHP6XX/W.
Equipment Packaging
GHP61X
HD Audio One HD handset, support for wide band audio.
Voice Conference 2 SIP accounts and lines, up to 3-way conference.
Voice Codecs Support for the G.729A/B, G.711µ/a-law, G726, G.722(wide band), G723, iLBC, full band
OPUS.
Voice Capabilities In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC,
AJB.
Telephony Features Dial, Answer, Redial, Flash, Hands-free, Voice mail (with the server) Hold/Unhold,
Mute/Unmute, flexible dial plan, Speed dial server redundancy, fail-over Call out.
Advanced Features Support for multicast paging and E911 service.
Support for advanced jitter resilience algorithm.
Base Stand 1 wall-mountable base stand, can be put on a desk.
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
Secure boot, random default, unique security certificate per device, administrator level
passwords, 256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access
control.
GHP61X/W
●1x Base
●1x Handset
●1x RJ11 (6P6C) Phone Cord
●1x Quick Installation Guide
●1x 12V Power Adapter (Only with GHP610W and GHP611W)
●1x MPK Label (On the back cover of the QIG)

GHP61X Package Content
GHP62X
GHP62X Package Content
GHP6XX/W Phone Setup
The GHP6XX/W can be installed on the desk or can be mounted on the wall. To mount the phone on the wall please follow
the instructions below.
GHP61X/W
GHP62X/W
●1 x GHP62X Phone
●1 x Handset
●1 x Base Stand
●1 x Faceplate
●1 x 12V Power Adapter (GHP620W and
GHP621W)
●1 x RJ9(4P4C) Phone Cord
●1 x Quick Installation Guide
Note
Please check the package before installation. If you find any one of the components missing, please contact your system
administrator.

GHP61X Wall Mount
Mark two dots horizontally with a 100 mm distance in between where to wall mount the GHP610/W & GHP611/W.
Using a drill, make a hole on each marked dot. Put a plastic expansion bolt and screw (not provided) on each hole. Leave
enough space to mount the GHP610/W & GHP611/W.
Mount the GHP610/W & GHP611/W on the screws using the Wall Mount Slots.
GHP62X/W
GHP61X Wall Mount
1. On the wall where the GHP62X/W will be mounted, mark two dots with 100 mm distance in-between vertically.
2. Using a drill, make a hole on each marked dot. Put a plastic expansion bolt and screw (not provided) into each hole. Leave
enough space on the screws to mount the GHP62X.
3. Attach the wall mount spacers to the slot for the wall mount spacer on the back of the phones.
4. Mount the GHP62X on the screws using its “Wall Mount Slots”.
Connecting the GHP6XX/W
To set up the phone, follow the steps below:
1. Connect the phone cord with the handset (RJ-11 port in GHP61X/W, RJ-9 port in GHP62X/W) and the base.
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch on a router ( LAN side of the router) using the
Ethernet cable. This step can be skipped if using GHP6XXW with Wi-Fi.
3. Powering the phone:
For GHP6XXW: Connect the 12V DC output plug into the power jack if the phone; plug the power adapter into the
electrical outlet.
For GHP6XX: A PoE switch must be used in step 2.
Phone Configuration Via Web Browser
1. Ensure your phone is powered up and connected to the internet.
Note
For easy deployment, the GHP6xxW is out-of-the-box pre-configured to connect to default SSID named wp_master with a
password (WPA/WPA2 PSK) equal to wp!987@dmin, users can adapt these settings from the web UI as well to make it easier
for deployment on a customer’s site.

2. Locate the MAC address on the MAC tag of the unit which is on the underside of the device, or on the package.
3. From a computer connected to the same network as the GHP6XX, type in the following address using GHP6XX’s MAC
address on your browser: https://<mac>.local
Example: https://c074adffffff.local
Note: The user can dial **47# and the IP address will be read by the IVR.
4. Enter the admin’s username and password to access the configuration menu. (The factory default username is “admin”
while the default random password can be found on the sticker at the back of the unit).
Phone Description
GHP61X
GHP61X Handset
GHP61X Back Panel of the Handset and the Base
GHP62X

GHP62X Front Panel
GHP62X Back Panel
CONFIGURATION GUIDE
Status Page Definitions
Status → Account Status
Account Status
This interface indicates the information of the accounts which are configured on the IP
phone.
Status → Network Status
Ethernet
MAC Address This field indicates the MAC address of the device.
IPv4 Address Type This field indicated whether the obtained IP address was configured by DHCP or set statically.
IPv4 Address This field indicates the IP address allocated to the IP phone.
Gateway This field indicates the default gateway allocated.
IPv4 NAT Type This field indicates the type of NAT of the network.

Account Page Definitions
Basic Settings
IPv6 Address This field indicates the IPv6 IP address allocated.
Global Unicast Address This field indicates the global unicast address.
Link-Local Address This field indicates the IPv6 unicast address.
IPv6 Static Gateway This field indicates the IPv6 static gateway address.
IPv6 DUID This field indicates the DHCP unique identifier.
IPv6 NAT Type This field indicates the IPv6 NAT type.
Status → System Info
Information
Product model This field indicates the product model.
Part number This field indicates the part number.
Software version This field indicates the version of the firmware installed.
Language This field indicates the language used for displaying the web user interface.
Recommended Time Zone This field indicates the recommended time zone.
System Up Time This field indicates how long the devices has been turned on.
System Time This field indicates the time and date set on the system.
System Time Zone This field indicates the system time zone configured on the device.
Download System
Information This option allows downloading all the the system information.
Account Register
Account Active Indicates whether the account is active.
The default setting is “No”.
Account Name The name associated with each account to be displayed on the LCD. (e.g., MyCompany)
SIP Server The URL or IP address, and port of the SIP server. This is provided by your VoIP service
provider (e.g., sip.mycompany.com, or IP address)
Secondary SIP Server The URL or IP address, and port of the SIP server. This will be used when the primary SIP
server fails

SIP Settings
Outbound Proxy
IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session
Border Controller.
If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can
provide a solution
Secondary Outbound Proxy Defines secondary outbound proxy that will be used when the primary proxy cannot be
connected.
SIP User ID User account information, provided by your VoIP service provider.
SIP Authentication ID SIP service subscriber’s Authenticate ID used for authentication. It can be identical to or
different from the SIP User ID.
SIP Authentication Password
The account password required for the phone to authenticate with the SIP server before the
account can be registered.
After it is saved, this will appear as hidden for security purpose.
Name The SIP server subscriber’s name (optional) that will be used for Caller ID display (e.g.,
John Doe).
TEL URI
If the phone has an assigned PSTN telephone number, this field should be set to
“user=phone”. A “user=phone” parameter will be attached to the Request-URI and “To”
header in the SIP request to indicate the E.164 number. If set to “Enable”, “tel:” will be used
instead of “sip:” in the SIP request.
Voice Mail Access Number Allows users to access voice messages by pressing the MESSAGE button on the phone.
This value is usually the VM portal access number.
Failback Expiration (m) Specifies the duration (in minutes) since failover to the current SIP server or Outbound
Proxy before making failback attempts to the primary SIP server or Outbound Proxy.
Network Settings
DNS Mode
This parameter controls how the Search Appliance looks up IP addresses for hostnames. If
“Use Configured IP” is selected, please fill in Primary IP, Backup IP 1 and Backup IP 2.
●A Record
●SRV
●NAPTR/SRV
●Use Configured IP
NAT Traversal
Set whether to activate the NAT penetration mechanism. When set to "STUN" and
specifying the STUN server address, detection will be based on the STUN server.
The Default value is set to "No"
Support rport (RFC3581)
Configures to use symmetric response routing. If it is used, the "rport" field
will be added to the Via header field in the SIP Request, and the information will be
extracted from the SIP 200OK Response for SIP Register to rewrite the SIP Contact
information and apply it in subsequent SIP Requests.
Proxy-Require A SIP Extension to notify the SIP server that the phone is behind a NAT/Firewall.
Basic Settings