Grandstream Networks GXP2135 User manual

Grandstream GXP2135 Handset Overview
Message Waing Indicator
Line/Mul-Purpose Keys
Navigaon Keys
So Keys
Headset Toggle
Conference
Speaker
Hold
Volume
Messages
Contacts
Transfer
Send
Mute
Menu/OK Key

Quick Start Guide - Grandstream GXP2135
Phone View
The main screen will display the extension name, number
and the current me.
Call View
If your phone has one or more calls acve, they will be
displayed on the screen.
To move between acve calls, press the line key that is
associated with the call. If there are mulple calls, pressing
a line key will automacally place the previous call on hold.
Incoming Call Display
Placing Calls
To place a call, either:
1. Pick up the handset, enter the phone number, and
press the Send buon or Dial so key
2. Press the speaker buon, enter the phone
number, and press the Send buon or Dial so
key
3. Acvate the headset by pressing the Headset
toggle buon to on, press the call control buon on the
headset, enter the phone number, and press the Send
’ buon or Dial so key
4. Press an available line key, enter the phone number,
and press the Send buon or Dial so key
Redial
1. Take the phone o-hook, press the Send buon,
scroll to the number you wish to dial, and press the Dial
so key
2. To redial the last number called, press the .. (more) so
key followed by the Redial so key
Answering Calls
To answer a call, either pick up the handset receiver, press
the Speakerphone buon, press the Headset
buon, or press the Answer so key.
Ending Calls
To end a call, hang up the handset, press the Speaker
buon, press the call control buon on the headset, or
press the End Call so key.
To end a call that was placed on hold, press the line key for
the caller that is on hold, followed by the End Call so key.
Contact Directory
To view your Directory, press the Contacts buon, or
press the Menu buon, scroll to Contacts, press the Menu
buon again, and select Local Phonebook.
To add a contact, press the Menu buon, scroll to the
Contacts, press the Menu buon again, and select Local
Phonebook. Press the New so key. Enter the contact
informaon and press Save.
To delete a contact, press the Menu buon, scroll to the
Contacts, and press the Menu buon again. Select Local
Phonebook, and scroll to the contact that you would like to
delete. Press the Delete so key followed by YES to conrm
the deleon.
Mung the Microphone
During a call, press the Mute buon so that the
other party cannot hear you. To disable Mute, press the
Mute buon again.
Adjusng Volume
To change the call volume, press the Volume
buon while on a call.
To change the ringer volume, press the Volume
buon while the phone is either in an idle state or ringing.

Quick Start Guide - Grandstream GXP2135
Blind Transfer
During an acve call, press the Transfer buon or
the Transfer so key and enter the extension number of the
person you want to transfer the call to, followed by Blind-
Trnf or Send
Aended Transfer
During an acve call, press the Transfer buon and
enter the extension number of the person you want to
transfer the call to, then select the .. So key followed by
AnTrnf. If the recipient accepts the call press the Transfer
so key.
Call Park
During an acve call, press a Park buon, OR enter *5 and
listen for the call park posion. To unpark the call, press the
Park buon again OR enter the call park posion number
followed by the Dial so key.
Place a Call on Hold
During an acve call, press the Hold buon. To
resume the call, press the Hold buon again or press
the ashing line key of the call you wish to take o hold.
Do Not Disturb
Press the Mute/Do Not Disturb buon.
Page all Phones Only
Dial 77007, press Send .
Page Overhead Only
Dial 77009, press Send .
Page all Phones and Overhead
Press the Page so key.
Page an Extension
Dial 6xxxx (xxxx=4-digit extension) or 60xxx (xxx=3-digit
extension), press Send .
Zone Paging
Dial 7800x (x being the page zone).
Answer Ringing Extension from a Dierent
Handset
Dial 4xxx (xxx=ringing extension).
Call Queue Agent Login/Logout
Dial 88008, press Send .
Send Call Directly to Voicemail
Press the Transfer buon, enter 31xxx
(xxx=extension), and press the Transfer buon.
Manage Voicemail from Another Handset
Dial 21xxx (xxx=extension), Send .
Leave Voicemail Directly at Another Handset
Dial 31xxx (xxx=extension), Send .
Retrieve Voicemail
Press the Messages buon and follow the prompts.
Record Unavailable Message
Press the Messages buon, select opon 0, then
opon 1, and follow the prompts.
Three-way Conference Call
During an acve call, press the Conference buon,
and dial the third party number followed by the Send
buon or Dial so key. When the third party answers, press
the ConfCall so key to begin the three-way conference.
To hold the conference, press the Hold buon. To
resume the conference, press the Reconf so key.
Conference Bridge
Dial 88001, press Send .
Hot Desking/Hoteling
Dial 87xxx (xxx=extension), press Send .
Viewing Call Lists
Press the History so key on the home screen to access the
call history. A label at the top of the screen idenes the
type of call, from All calls to Answered, Dialed, Missed, or
Transferred calls only. Use the navigaon arrow keys to
scroll vercally and horizontally through the lists.
Forward All Calls
Press the .. (more) so key followed by the ForwardAll so
key. Enter the extension or telephone number where you
would like calls forwarded to and press the Ok so key. To
cancel call forwarding, press the .. (more) so key, followed
by the CancelFwd so key.

Dial Codes
Enter the code (and extension where applicable) followed
by the Dial or Send so key. Except where noted, the xxx in
all codes below represents a 3-digit extension number.
611 – NEWT Support
911 - Emergency
38000 – Manage alternate dial sequence (Alt DS)
77007 – Page all phones only
77008 – Page all phones and overhead
77009 – Page overhead only
60xxx – Page an extension
xxx – Dial an extension
5xxx – Intercom to an extension
4xxx – Answer a ringing extension from a dierent phone
88008 – Call queue agent login/logout
21xxx – Manage voicemail from another phone
31xxx – Leave voicemail at another extension
88001 – Access to conference bridge
7800x – Zone paging, if enabled (x=page zone)
89xxx – Remote call queue agent login/logout
86000 – Cell phone to Polycom handset transfer. The
extension must have the “Find me Follow me” feature
enabled.
Star Codes
The following star codes are used during an acve call. Enter
the applicable code (and extension where applicable)
followed by the Dial or Send so key. Except where noted,
the xxx in all codes below represents a 3-digit extension
number.
*6xxx – Aended transfer
*7xxx – Blind transfer
*731xxx – Voicemail transfer
*5 – Park a call. To unpark the call, press the number of the
posion where the call is parked followed by the Dial so
key.
*67 xxx-xxx-xxxx – Call blocking (xxx-xxx-xxxx=phone
number being blocked)
NEWT Support Resources
To reach NEWT Technical Support:
• Dial 611 from a NEWT PBX phone
• Call Toll Free 877-777-7118
• Email newtsupport@bernecs.ca
For access to NEWT PBX documentaon and FAQs,
remember to sign up for Customer Portal access at
s.bernecs.ca.
Quick Start Guide - Grandstream GXP2135