Grandstream Networks 3370 User manual

Grandstream 3370 Telephone User Guide
THE BASICS:
=Volume down (for speaker, handset, & ringer) = Dial icon
=Volume up (for speaker, handset, & ringer)
=Home key (takes you back to home screen) =View Call History
=will access wallpapers and editing widgets =VM access
=back
MAKING A CALL:
•Select the dial icon
•Dial the person’s extension/external number (local calls dial 10 digits/ long distance 1+ ten
digit number)
ANSWERING A CALL:
•Incoming calls will haveoptions to answer or reject call
•SECONDARY CALLS coming in will show up on screen.
•You can tap outside of box to return to original caller to
mute (shown on left column) then click on incoming call
in same column to then answer.
REDIAL
•to redial a previously dialed number, select the dial icon
•Your recent calls list will be on a left column next to the dial pad
•Simply press the number you wish to dial,or you can keep scrolling tobottom of list to get
to your contacts.
PLACING CALLS ON HOLD:
•Place a call on hold by pressing More and then Hold on the call screen
(screen will change from blue to orange when caller is on
Hold)
•Press Unhold to take caller off of hold
MICROPHONE/MUTE:
•Press the MUTE button to mute/ unmute the microphone.
•Press Unmute to unmute caller.

TRANSFERRING CALLS:
ATTENDED TRANSFER:
•Press More key on call screen
•Select Transfer
•Dialthe extension/number of theperson you wish to transfertoand hit send
•Once they pick up select End on the pop up to complete
IF CALLER DOES NOT WANT TO TAKE THE TRANSFERRED CALL
•Have the called extension hang up and you can resume tooutside caller
•OR to cancel transfer select the back key
BLIND TRANSFER:
•Press More key on call screen
•Select Transfer
•Select Blind option fromdrop down on the upper left
•Dial the extension number (or external #) and press SEND
•OR you can transferto anyof the
Contacts by pressing the Home button, and selecting from the widget
CONFERENCE CALLS:
•Select Conference
•Dial external/internalnumber (as soon as caller answers they will be connected in
conference
•To add in more parties simply press the add member button
CALL PARK: Putting a call on hold to be picked up from any other phone
•To Park a call, press Home
•Press Call Park on the widget
•The call will then be put on hold starting at Call Park 1
•To pick up call (from any phone) Selectthe widget then the Call Park 1-4 marked red.
CALL PICKUP:
•If aphone isringingother than yourown you canpick up that call
•Dial * * + the extension you wish to pick up.
TRANSFER TO VOICEMAIL:
•To transfer callers directly into a user’s voicemail, select More
•Select Transfer
•Dial * +the extension

Voicemail:
SETTING UP YOUR VOICEMAIL
•Press the Voicemail Widget
•When prompted for password, enter 2468#
•Select 0 for mailbox options
•Press 1 to record your “Unavailable Message” (Your default message)
•When finished recording greeting, press 3 to record your name
•Press 5 to record your password
Once your greeting, name, and password have been changed, your voicemail will be set up.
ACCESSSING VOICEMAIL/TO LISTEN TO MESSAGES:
•Press the envelope button, then enter your 4-digit password.
•Enter 1 for new messages, follow prompts accordingly.
LISTENING TO VOICEMAILS:
•When you get a voicemail, a green envelope icon will appear in the upper right-hand side
above your display.
•To listen, pressthe voicemail button, then enter your password followed by #.
OPTIONS IN VOICEMAIL:
•After you listen to your voicemail(s), the options are asfollows:2 to change folders (you
can organize voicemails into folders if you’d like),3 for advanced options, 5 torepeat
message, 7 to delete, 8 to forward, 9 to save.
CHANGING YOUR GREETING:
•If you want to change your greeting, it will be option 0 for mailbox options(same as setting
up for the first time)
•Select 1 for Unavailable Greeting
NOTE: There will be an option 2 for recording a “Busy” greeting, disregard this greeting, it
will not be used with your current set up.
VOICEMAIL TO EMAIL:
•For users with voicemail, they will also get voicemails sent to their email
•It will show up as a WAV file attachment on the email that will also include: duration, Caller
ID, and when voicemail came in
•If deleted, voicemail will still appear on phone.
Contact Info:
Haley Fehrenbach
Email: [e-mail]
Phone: [phone]