Grandstream Networks BudgeTone 101 User manual

Quick Start Guide
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Congratulations on the purchase of your
Internet telephone!
Your telephone is already pre-configured for your sipgate account, so that you can attach
it directly to your Internet connection. Please proceed as follows:
First steps with the BT-101
Start-up of your BudgeTone 101 telephone
Connected?
After the automatic update, the display lights up blue and
should also show the current time. Your telephone is now opera-
tional. If you take the handset off, you will hear a dial tone.
You are now reachable on your sipgate phone and can select dif-
ferent sipgate participants and free o8oo-Numbers in England,
Germany and Austria. For other calls, such as those to normal
fixed-lines, or mobiles, you will need credit on your sipgate ac-
count. You may credit your account after logging in, then go to
account & billing and credit your sipgate account.
First attach the handset, by connecting the enclosed coiled cable down at
the handset base and at the left side of the telephone.
Attach the telephone with the enclosed white network cable to your
Internet connection. One end of the cable must be connected to a 10 Mbit
Ethernet port (e.g. on one router). The other end has to be connected to
rear wall of the telephone. You router must be set to assign an IP address
automatically to the telephone by DHCP. You may need to adjust your router
to do this.
Attach the power pack. The appropriate socket is directly beside the net-
work connection on the back of the equipment.
First start: The telephone starts now and the display lights up blue. From
the first start with an existing Internet connection the telephone downloads
new configuration files from our server. This procedure lasts approximately
5 minutes and may not be interrupted. If the telephone did not flash longer
than 30 seconds, the update was terminated.
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Problems? More assistance on overleaf!
Internet telephone!
Your telephone is already pre-configured for your sipgate account, so that you can attach
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Connected?
After the automatic update, the display lights up blue and
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Arrow keys: With these keys you change
the ring volume or change selections on
the menu.
Speakerphone: With this key you
activate the hands free function.
It makes the phone useable while
the handset is in the cradle.
During a conversation, you may
switch to speaker mode. In
order to switch back to the
handset, just pick it up.
Repeated pressing of the
speakerphone key termina-
tes the discussion!
Send: Activates the re-dialling.
With the handset taken off or an
activated loudspeaker, pressing this key will
automatically call the last number dialled.
Menu: The IP
address is shown
when the handset
is lifted.
Overview of the device’s functions
Mute/Del: The connection switches to mute
or sound. You may also delete the number
selected on the menu, such as the last number
dialled.
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Pound: After dialling the num-
ber you, pressing pound starts
the call connection immediately.
Otherwise it normally waits for 5
seconds before connecting.
Callers: This shows
a list of people who
called you. To return a
call, page through (with
the arrow keys), then press
the send key to dial.
Called: To return a call to previously called num-
bers, page through (with the arrow keys); then
press the send key to dial.
This key is not currently used.
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Troubleshooting
Other error messages and problems
Problem: I do not see a time in the display! Why is that?
Answer: Take the handset off and press „menu“. If you should see a set of
all zeros, then make sure that your router has the DHCP function turned
on so your phone can get an IP address. Please also make sure that your
router or switch has a bandwidth range of 10 Mbit/s (some devices
exclude connections with 1oo Mbit/s).
Problem: I do not see a time in the display! The IP address seems to be
there. If I take the listener off and press the menu key, then I see differ-
ent numbers - not only to zeros.
Answer: Please make sure that your rout has an active Internet connec-
tion (by trying e.g. from your computer to go to an Internet site). If this
is the case, the references in the box above will help.
Problem: I see the correct time, but I can’t call anyone. In the display I
see „403“ if I try to call another sipgate customer.
Answer: Try to select a call number, which you know works, like the test
number for sipgate. Call the test number 10000. If you hear the an-
nouncement, the telephone is correctly configured.
Problem: I see the correct time, cannot however not telephone. In the
display I see „404“ if I only try to call another sipgate customer.
Answer: The customer you would like to call, probably did not connect
their IP telephone correctly with our server. This can be e.g. because the
Internet connection of the other person was interrupted.
Problem: I call but I cannot hear the other person or the person cannot
hear me.
Answer: This is a configuration problem at your router. The box above
right contains further information to resolve this problem.
Problem: I can dial, but I don’t hear a dial tone, the person on the other
How you can eliminate these problems:
1. Activate the DMZ for the IP address of the telephone
The DMZ (Demilitarised zone) excludes a range of one or more IP addresses
from all Firewall settings. Usually you can find the option DMZ in the menu
of your router under „Firewall“, „Advanced Settings“, „WAN Settings“ or
„Applications/Gaming“. Switch the DMZ on and register the IP address of
your equipment. You may find out this address, by taking the handset off,
pressing the large button on the ATA, then dialling „0“ and „2“ on your
telephone. Listen for the IP address.
2. Switch off all packet filter and Firewall options
With some routing problems, the first step is sufficient. If not, try turning
off your active packet filters. Sometimes you must also change individual
settings like „package filters“, „hacker defence“, „IP filter“ or similar set-
tings „Firewalls“. Switch these options off.
3. Portforwarding
Arranging port forwarding for the following ports: port 5060/UDP (SIP
signalling), port 5004/UDP (RTP), port 10000/UDP (STUN).
4. UPnP
In case you router is UPNP (universal Plug and Play) supported, please try
turning this option on and/or off.
!It rings on the opposite end, however you hear
no voice when someone answers.
You can dial a number, but hear no ringing. As
soon as someone answers, the line disconnects.
Your fixed-net number is not reachable.
The phone you called continues to ring, al-
though you have already hung up.
You can dial but it doesn’t connect.
The connection is interrupted after 6 - 12
seconds.
Also typical for some of these problems: They
are not reproducible, but sometimes emerge only
after hours or days.
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end hears it ring, but I can’t hear their phone ringing from my end.
Answer: This is a configuration problem at your router. The red box left
contains further information to resolve this problem.
Problem: I would call gladly the Web configuration menu of the telephone
for further settings adjustments, how do I get the password?
Answer: You find the password on www.sipgate.co.uk under „my
data“/“Connection data”/“SIP password“.
More assistance can be found here:
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Configuration of your network
Should the equipment not function once everything has been put
together or it has problems after some time, it is usually due to incorrect
routing and/or firewall configurations:
2. Help Centre
If you still have questions, please consult the sipgate help centre under:
http://www.sipgate.co.uk/faq/index.php
If you do not find your question answered in the assistance centre, you
can reach our support team at [email protected].
1. User Manual
You can find a detailed guide for your BT-101 at:
http://www.grandstream.com/user_manuals/budgetone100.pdf
and here:
http://www.grandstream.com/y-faq.htm
TIP!
Further references to the network configuration may be found in the
detailed operating instructions of the BT 101 at:
http://www.grandstream.com/user_manuals/BudgeTone-101UserManual_E.pdf
or in the sipgate help centre at: http://www.sipgate.co.uk/faq/index.php