Grandstream Networks GXP-1400 User manual

USER MANUAL
Grandstream GXP1400/1405

astervox sdn bhd (1066828-D)
7 Jalan Derumun, Damansara Heights
50490 Kuala Lumpur, Malaysia
Tel: [phone]
[email protected] www.astervox.com
© June 2014 astervox sdn bhd, all rights reserved.
This document is the sole property of astervox sdn bhd. It contains proprietary information of
astervox. astervox reserves the right to make changes to the specifications described herein at any
time and without notice in order to improve design or reliability of the product. The information in
this document has been carefully checked for accuracy; however, astervox makes no warranty
pertaining to the correctness of this document.
All product and company names are trademarks or registered trademarks of their respective
holders

About this Guide
Thank you for choosing astervox cloud telephony service.
astervox is a next generation (NGN) business telephone service that provides your
office with enterprise communication features over your existing broadband
connection. astervox uses the internet to route calls anywhere in the world to reduce
your communication costs. You can connect all of your office locations and enjoy
unlimited free calls between your employees. astervox support’s access on multiple
devices and allows you to be reachable on your phone extension wherever you are.
In this guide we will explain the features and functions of the Grandstream GXP1400
IP-Phone, a high quality business phone with excellent features and HD call quality.
In this Guide
in this guide we will give you an overview of the phone features and functionalities.
The topics include:
•Chapter 1 - Phone Overview
•Chapter 2 - Basic Call Features

Chapter 1 - Phone Overview

Getting Familiar with the LDC Screen
GXP1400/1405 has a dynamic and customizable screen. The screen displays differently depending on whether the
phone is idle or in use (active screen).
LCD Display Definitions
Display Item
DESCRIPTION
DATE AND TIME
Displays the current date and time. It can be synchronized with Internet time servers
NETWORK STATUS
Shows the status of network in the middle of the screen. It will indicate whether the
network is down or starting
STATUS BAR
Shows the status of the phone, using icons as shown in the next table
SOFTKEYS
The softkeys are context sensitive and will change depending on the status of the
phone. Typical functions assigned to soft-buttons are:
FORWARD ALL
Unconditionally forwards the phone line to another phone
MISSED CALL
his option shows unanswered calls to this phone.
NEXTSCR
Press this button to toggle between idle screen, weather and IP Address.
REDIAL
Redials the last dialed-out number
END CALL
Hangs up the call

LCD ICONS
ICON
DESCRIPTION
SIP Registration Status Icon:
Solid –connected to SIP Server/IP address received
SIP Registration Status Icon:
Blank –SIP Proxy/Server not registered
Speaker Phone Status Icon:
OFF - speakerphone off
ON - speakerphone on
Handset Status Icon:
OFF - handset on-hook
ON - handset off-hook
Headset Status Icon:
OFF - headset off
ON - headset on
DND Icon:
OFF - “Do Not Disturb” disabled
ON - “Do Not Disturb” enabled
IMPORTANT: When DND is enabled you will not receive any calls
Calls Forwarded Icon:
INDICATES all calls are forwarded. Please refer to the call
forwarding procedures
MUTE Icon:
INDICATES call is on MUTE during the call
SRTP Icon:
INDICATES SRTP is enabled for the call

LCD ICONS
ICON
DESCRIPTION
HOLD
Place active call on hold
TRANSFER
Transfer an active call to another number
CONF
Press CONF button to connect Calling/Called party into
conference
LINE 1 / LINE 2
Switch between Line 1 and Line 2
Mute an active call; or use as DND button when the phone is in
idle state.
Press HEADSET key to answer/hang up phone calls when using
headset. It also allows user to toggle between headset and
speaker
Enable/Disable hands-free speaker
Enable/Disable handset mode; or used as SEND/REDIAL
Press the four navigation keys to move up/down/left/right
Press the round button in the center to enter Keypad
Configuration “MENU” mode when phone is idle. Or use it as
ENTER key when in Keypad Configuration
Adjust volume by pressing “– “or “+”
0 - 9, *, #
Standard phone keypad; press # key to send call; press * key to
for IVR functions
MAKING PHONE CALLS
Handset, Headset and Speakerphone
The GXP1400/1405 allows you to make phone calls via handset, headset or speakerphone. During
the active calls the user can switch between the handset, headset and the speakerphone by
pressing the corresponding keys on the phone.
Dual Lines with SIP Account
GXP1400/1405 can support up to two lines “virtually” mapped to a SIP account. In off-hook state,
select an idle line and the dial tone will be heard. To make a call, select the line you wish to use.
The user can switch lines before dialing any number by pressing the LINE button.

Chapter 2 - Basic Call Features
Completing Calls
There are FOUR ways to complete a call:
1. DIAL: To make a phone call. • Take Handset off hook
or press SPEAKER button
or press HEADSET button or press an available LINE key to activate speakerphone
• The line will have a dial tone
• Enter the phone number
• Press “#” or HANDSET button to send
2. REDIAL: To redial the last dialed phone number. • Take Handset off-hook
or press the SPEAKER button or press an available LINE key to activate speakerphone
or on idle screen
• Press the REDIAL soft-key
3. VIA CALL HISTORY: To call a phone number in the phone’s history. • Press the MENU button to
bring up the Main Menu.
•Select Call History and then “Answered Calls”, “Missed Calls” or “Dialed Calls” or etc depending on
your needs
• Select phone number using the arrow keys
• Press OK to select
• Select and press “Dial” to dial out
4. VIA PHONEBOOK: To Call a phone in from the phone’s phonebook. • Go to the phonebook by
pressing the DOWN arrow key or pressing the menu button and selecting “Phone Book”
• Select the phone number by using the arrow keys
• Press OK to select
• Select and press “Dial” to dial out
NOTE:
Dial-tone and dialed number display occurs after the handset is off-hook, or handset button is
pressed, or speaker button is pressed, or the line key is selected. After dialing the number, the phone
waits 4 seconds (by default; No key Entry Timeout) before sending and initiating the call. Press “#”
button to override the 4 second delay.

ANSWERING PHONE CALLS
Receiving Calls
1. Incoming single call: Phone rings with selected ring-tone. The corresponding LINE flashes red.
Answer call by taking Handset off hook or pressing SPEAKER or HEADSET or by pressing the
corresponding account LINE button.
2. Incoming multiple calls: When another call comes in while having an active call, the phone will
produce a Call Waiting tone (stutter tone). Answer the incoming call by pressing its corresponding
LINE button. The current active call will be put on hold.
Do Not Disturb
1. Press the MENU button and scroll down to “Preference”.
2. Select “Do Not Disturb” by pressing menu button.
3. Use arrow keys to either enable or disable “Do Not Disturb” feature.
4. When enabled, there will be a special ‘Do Not Disturb” icon appearing on the display. This will
send the incoming caller directly to voicemail.
PHONE FUNCTIONS DURING A PHONE CALL
Call Waiting/Call Hold
1. Hold: Place a call on ‘hold’ by pressing the “HOLD” button.
2. Resume: Resume call by pressing the corresponding blinking LINE.
3. Multiple Calls: Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE to
place or receive another call. Call Waiting tone (stutter tone) audible when line is in use.
Mute
1. Press the MUTE button to enable/disable muting the microphone.
2. The “Line Status Indicator” will show “LINEx: TALKING” or “LINEx: MUTE” to indicate whether the
microphone is muted.
Call Transfer
GXP1400/1405 supports both Blind and Attended transfer:
1. Blind Transfer: Press “TRANSFER” button, then dial the number and press the # button to
complete transfer of active call.
2. Attended Transfer: Press “LINEx” button to make a call and automatically place the ACTIVE LINE
on HOLD. Once the call is established, press “TRANSFER” key then the LINE button of the waiting
line to transfer the call. Hang up the phone call after the call is transferred.

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3-Way Conferencing
GXP1400/1405 can host conference calls and supports up to 3-way conference calling.
Initiate a Conference Call:
1. Establish a connection with two parties
2. Press CONF button
3. Choose the desired line to join the conference by pressing the corresponding LINE button
Cancel Conference:
1. If after pressing the “CONF” button, a user decides not to conference anyone, press HOLD
or the original LINE button
2. This will resume two-way conversation
End Conference:
1. Press HOLD to end the conference call and put all parties on hold
2. To speak with an individual party, select the corresponding LINE key
NOTE:
The party that starts the conference call has to remain in the conference for its entire duration,
you can put the party on mute but it must remain in the conversation. Also, this is not applicable
when the feature “Transfer on call hangup” is turned on.
Voice Messages (Message Waiting Indicator)
A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Dial into the
voicemail box to retrieve the message. An IVR will prompt the user through the process of
message retrieval.

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ASTERVOX
In this part of the Manual we will explain you the basic call features of astervox and
the IP-Phone and how to access them;
Making a Call;
Local Calls
To make calls to any landline, mobile or international destination from your extension, you
just dial the number eg Malaysia Mobile: [phone]# (the # button will execute the call
immediately otherwise the system will wait for 4 seconds then execute the dial automatically
International Calls
For International calls there is a pin code protection installed for security reason, if you need
to do international calls please log a ticket via http://support.astervox.com or email to
[e-mail] to request a pin number for your organization.
to dial international calls: press 00 + country code + number and press the send / # button
to initiate the call. The system will ask you for your Pin Code. Please key in your six-digit Pin
Code followed by the send / # key.
e.g: 00 1 23456789 # (wait for the voice) 123456#

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Voicemail;
New voicemail: How-to detect if you have a new voicemail
Listen to your voicemail: How-to listen to your voicemail
Set/Change personal voicemail greetings: How-to Set and/or Change your voicemail
Delete personal voicemail greetings: How-to delete your personal voicemail greetings
Change voicemail password: How-to change your voicemail password
New voicemail
1) The message light will blink
2) Press message button
3) System will ask for password, key in your password
4) The system will present all the options, to listen to your new voicemail press 1
Set/Change personal voicemail greeting
1) Press message button to login to your voicemail
2) Press 0 (zero) and follow the instructions
Delete personal voicemail greeting
1) Press message button to login to your voicemail
2) Press 0 (zero) to enter mailbox options
3) Select which greeting you want to delete and after to record your message press #
4) Press 1 to accept the new (empty) recording
Change Voicemail password
1) Press message button to login to your voicemail
2) Press 0 (zero) to enter mailbox options
3) Press 5 change password and follow the instructions
If you have questions or face any issues please go to: http://support.astervox.com