Grandstream Networks GXV3240 User manual

GXV3240/3275 BroadWorks IM&P Feature User Guide
Grandstream Networks, Inc.
GXV3240/3275 BroadWorks IM&P Feature User Guide

GXV3240/3275 BroadWorks IM&P Feature User Guide
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GXV3240/3275 BroadWorks IM&P Feature User Guide
Index
INTRODUCTION ........................................................................................4
BROADCLOUD IM&P INTRODUCTION....................................................5
INSTANT MESSAGING & PRESENCE FEATURES.............................................................................5
BROADCLOUD IM&P CONFIGURATION .................................................7
BROADWORKS SERVER CONFIGURATION......................................................................................7
DESKTOP CLIENT INSTALLATION AND CONFIGURATION.......................................................7
PHONE CONFIGURATION...................................................................................................................9
FEATURE SHOW ON THE PHONE.........................................................11
LOGIN IM&PACCOUNT FROM THE PHONE.................................................................................... 11
LOGIN INVISIBLE................................................................................................................................16

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Table of Tables
GXV3240/3275 BroadWorks IM&P Feature User Guide
Table 1: Indicator Color and Presence State...............................................................................................13

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Table of Figures
GXV3240/3275 BroadWorks IM&P Feature User Guide
Figure 1: BroadCloud IM&P Network Architecture........................................................................................6
Figure 2: BTBC Login Interface.....................................................................................................................8
Figure 3: BroadTouch Business Communicator for Desktop........................................................................8
Figure 4: Web-GUI –Broadsoft Instant Message and Presence................................................................10
Figure 5: LCD Menu Page ..........................................................................................................................11
Figure 6: BS-IM&P Login Page...................................................................................................................12
Figure 7: BroadCloud Instant Message & Presence –Buddies List............................................................12
Figure 8: BroadCloud Instant Message & Presence –Detail Information ...................................................13
Figure 9: BroadCloud Instant Message & Presence –Presence Key.........................................................14
Figure 10: BroadCloud Instant Message & Presence –Presence State.....................................................14
Figure 11: BroadCloud Instant Message & Presence –Presence Window.................................................15
Figure 12: BroadCloud Instant Message & Presence –Presence Status Display ......................................15

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INTRODUCTION
Grandstream GXV3240/GXV3275 Enterprise Multimedia Phone for Android supports the BroadCloud
Instant Messaging & Presence service. This User Guide describes how to configure and use the
BroadCloud Instant Messaging & Presence service on GXV3240/GXV3275. To learn more about
GXV3240/GXV3275 features, please visit http://www.grandstream.com/support to download the latest
“GXV3240/GXV3275 User Guide" and "GXV3240/GXV3275 Administration Guide".

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BROADCLOUD IM&P INTRODUCTION
BroadCloud Instant Messaging & Presence (BroadCloud IM&P) service is a multi-tenant Instant Message
& Presence service based on the Extensible Messaging and Presence Protocol (XMPP) and works with
any XMPP compatible client.
BroadCloud IM&P is delivered from a BroadSoft managed data center and accepts connections from
XMPP-based clients anywhere on the public internet. It accepts authenticated connections from a service
provider’s BroadWorks system to facilitate the assignment of the service on a per user basis. This provides
seamless integrated management of user service assignment and service delivery with minimal
enhancements to the service provider’s open-source software (OSS).
The end-user would benefit at the following aspects:
Real-Time Communication –Allows for the exchange of information and decision making in
real-time, improving organizational responsiveness and customer retention.
Mobility –Send and receive instant messages, monitor and set presence from any device on any
network- whether it is from your desktop, mobile device or tablet.
Accessibility –Communicate across the building or around the world without difficulty.
Unified Communication –Brings together communications tolls into a single interface.
Flexibility –Click-to-Call to originate phone calls from a desk phone, mobile phone or any other
phone on the network.
INSTANT MESSAGING & PRESENCE FEATURES
Contact Lists –Create a custom directory with the option to communicate through preferred mediums,
such as instant message, phone or email, to one or more chosen contacts.
Instant Messaging –Stay in immediate contact with a quick, efficient instant message to those both
within and outside of the user’s network. Send messages to one individual or to a group.
Chat –Create a public or private chat room and invite people in. Exchange IMs with multiple people
simultaneously.

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Presence –Allows users to share their phone presence (one the phone) with others. Use any
BroadWorks connected device, mobile, or desk phone, and share presence status automatically.
Click-to-Call –Automatically “click-to-call” from your contact list using your desktop, computer or
mobile phone.
Figure 1: BroadCloud IM&P Network Architecture

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BROADCLOUD IM&P CONFIGURATION
BROADWORKS SERVER CONFIGURATION
The BroadWorks server administrator needs to create and use specific device profile, which can provide
BroadWorks Device Management solution to GXV3240/3275. Also, the administrator needs to enable
Integrated IM&P service and assign a Shared Call Appearance (SCA) account by using Business
Communicator - PC device profile.
Before users implement the BroadCloud IM&P feature to GXV phones, the server administrator must
provide the BroadWorks SIP account credentials and the IM&P credentials to users.
DESKTOP CLIENT INSTALLATION AND CONFIGURATION
1. Download the BroadTouch Business Communicator for Desktop (BTBC) and install it on your desktop.
2. Launch BTBC and provide login credentials.
URL: Fill in the BroadWorks Xsp address. (example: http://xsp1.iop1.broadworks.net)
Username: Fill in the BroadWorks SIP account. (example: [e-mail])
Password: Fill in the BroadWorks SIP password.
The following figure is an example of BTBC desktop client Signing-in interface:

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Figure 2: BTBC Login Interface
Figure 3: BroadTouch Business Communicator for Desktop

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By BTBC desktop client, users can edit XMPP contact, non-XMPP contacts and conferences contact. The
contact will be updated with BroadCloud servers. Users can also set contacts as Favorites, and can create
groups and edit contacts in different groups.
PHONE CONFIGURATION
1. Log in Web GUI and register BroadWorks Account on the phone.
2. Browse to SettingsBroadsoft IM&P to set configuration for Broadsoft IM&P service:
Fill the BroadCloud Server address in the Server box. (example: imp1iop1.broadsoft.com)
Fill the XMPP port number in the Port box. The default port number is 5222.
Fill the IM&P credentials in the Username and Password boxes. (example:
[e-mail])
Enable BroadSoft IM&P service by checking the Enable BroadSoft IM&P box.
Select a BroadWorks SIP account registered on the phone from Associated BroadSoft Account
list.
Note: The associated SIP account will be used to place outbound calls. If the associated account
is unregistered or it is not register with original BroadWorks account, the end users cannot place
outbound calls to the contacts saved in the BroadCloud IM&P application.
If enables the Auto Login setting, the phone will bypass the login page and login with the
configured IM&P account automatically after booting up.
If enables the Display Non-XMPP Contacts setting, the Buddy List would display all contacts,
including the non-XMPP contacts.

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Figure 4: Web-GUI –Broadsoft Instant Message and Presence

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FEATURE SHOW ON THE PHONE
LOGIN IM&P ACCOUNT FROM THE PHONE
Once finish configuring, end users can implement the BroadCloud IM&P application on GXV phones by
the following steps.
1. Enter the Menu screen page and tap the BS-IM&P icon from the LCD to enter the BroadCloud Instant
Message & Presence Client application.
Figure 5: LCD Menu Page
2. If the Auto Login is checked, the phone system will bypass the following figure to enter the client
account page directly. Otherwise, the end users are able to modify the username and password to
login with the IM&P account.

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Figure 6: BS-IM&P Login Page
3. After login the IM&P account, the phone will display Buddies List (contacts) of the account.
Figure 7: BroadCloud Instant Message & Presence –Buddies List
The Buddy list will traverse to display all the XMPP and non-XMPP contacts. End user can slide the screen
horizontally to enter the Favorites and Groups pages to check the contacts.
For XMPP contacts, the phone system is able to display the contacts’ profile pictures and presence state.

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For example, the icon is Alice’s profile picrture. If the contact does not have one, the LCD will grey
the icon.
The round icon on the top of LCD shows the IM&P client presence state. And the contact with round
icon represents it is a XMPP contact, which has IM&P account. And it is used to synchornize the
XMPP presence state with the BroadCloud server. The vaiable colors of the indicators will notify the
presnece state of the XMPP contacts.
The following table lists the relationship between indicator’s color and the IM&P presence state.
Table 1: Indicator Color and Presence State
Color
Icon
Presence State
Gray
Log out / Invisible
Green
Available
Orange
Away
Red
Busy
If the contact attaches the star icon , it will be a favorite contact. It also can be shown in the Favourite
page.
4. If end user taps the contact, the phone will show the contact’s detail. The following figure shows an
example of a contact’s information.
Figure 8: BroadCloud Instant Message & Presence –Detail Information

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5. If end users need to change the IM&P presence state at the phone side, it needs to tap the Menu key
at the upper left corner of the screen. Then the Presence menu will be shown up.
Figure 9: BroadCloud Instant Message & Presence –Presence Key
And the phone system will list the presence state on the LCD screen to allow end user to select. The state
can be selected from Available, Away, Busy and Offline. Once the state is selected, the phone will
synchronize it with the BroadCloud server.
Figure 10: BroadCloud Instant Message & Presence –Presence State
6. The GXV phone also can show the end user’s IM&P presence status and state in an exclusive window.

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After taping the Menu key in the previous step, there is a Mine key under the Presence key. Taping the
Mine key, the IM&P account’s information will be showed up.
For example, in the following figure, the end user’s IM&P account state is Available and its presence status
is “keep calm and carry on!”
Figure 11: BroadCloud Instant Message & Presence –Presence Window
Meanwhile, the IM&P presence status would be displayed on other GXV phone’s IM&P application.
Figure 12: BroadCloud Instant Message & Presence –Presence Status Display

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LOGIN INVISIBLE
GXV phone supports login invisible feature. The default presence state is invisible when GXV phone login
to BroadCloud IM&P account. Thus, when user login IM&P account, GXV phone will not publish the
presence state. Both BTBC desktop client and other BroadCloud IM&P account would not be notified the
user’s login.