Grandstream Networks GXV3350 Instruction Manual

Grandstream Networks, Inc.
GXV3350
Administration Guide

GXV3350 – Admin Guide
WELCOME
The GXV3350 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video collaboration
solution and the functionality of an Android tablet to offer an all-in-one communications solution. This IP video phone
delivers a powerful experience through its’ 5 inch 1280×720 capacitive touch screen, tiltable camera, HDMI output, dual
microphones and support for 720p HD video. The GXV3350 adds dual Gigabit ports with PoE/PoE+, integrated Wi-Fi and
Bluetooth support. It also runs Android 7.0 and offers instant access to hundreds of thousands of Android apps. By combining
a state-of- the-art IP video phone and the functionality of an Android tablet, the GXV3350 offers businesses throughout the
world a powerful desktop communication and productivity solution.
Feature Highlights
The following table contains the major features of the GXV3350:
Table 1: GXV3350 Features in a Glance
GXV3350 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported, voice codecs,
telephony features, languages and upgrade/provisioning settings for the phone GXV3350.
GXV3350
●16 lines with up to 16 SIP accounts, up to 6-way audio conference and 3-way
720p 30fps HD video conference, phonebook with up to 1000 contacts, call
history with up to 1000 records.
●Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz & 5GHz
Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.2+EDR, USB, HDMI, EHS
with Plantronics headsets support.
●5" (1280x720) capacitive (5 points) touch screen TFT LCD, mega pixel CMOS
sensor camera with privacy shutter.
●Dual MIC & HD speakerphone with noise reduction, advanced echo
cancellation and excellent double-talk performance.
●Runs the Android™ Operating System 7.0.
●Built-in support for GXV series of video surveillance cameras, and GDS37xx
series of access control devices.
●Create Android applications for any business need to run on GXV3350 using
Grandstream's SDK toolkit.
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-
MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®
Network Interfaces Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+
Graphic Display 5 inch 1280×720 capacitive touch screen (5 points) TFT LCD
Camera Tiltable 1 mega-pixel CMOS camera with privacy shutter, 720P@30fps
Bluetooth Yes, integrated. Bluetooth 4.2+EDR.

Wi-Fi Yes, dual-band (2.4GHz & 5GHz) with 802.11 a/b/g/n
Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets), USB port, HDMI-out
(1.4 up to 720p30fps)
Feature Keys
11 functions keys for CONFERENCE, TRANSFER, SEND/REDIAL, MUTE,
EARPHONE, SPEAKERPHONE, VOLUME -/+. 3 dedicated Android keys for
HOME, MENU, and BACK
Voice Codec
Wide-band Opus, wide-band G.722, G.711μ/a, G. 729A/B, G.726-32, iLBC, in-
band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC,
PLC, AJB, AGC, ANS
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up
to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto focus and
auto exposure
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-
appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 1000 items), call waiting, call log (up to 1000 records),
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server
redundancy and fail-over.
Sample Applications
Local apps: Contacts, Call History, File Manager, Programmable Key, Settings,
Browser, Voicemail, Clock, Calculator, Recorder, GS Market, etc.
Support third-party Android apps.
API/SDK available for advanced custom application development
Applications
Deployment
Support Android 7.0 compliant applications to be developed, downloaded and run
on the device with provisioning control.
HD audio Yes, 2 omnidirectional microphones, HD handset and speakerphone with support
for wideband audio
Base Stand Yes, base stand with three adjustable levels
Extension Module
Yes, can power up to 4 GBX20 EXT modules which feature a 272×480 color
LCD, 20 quick-dial/ BLF keys with dual-color LED, 2 navigation keys and less
than 1.2W power consumption per unit.
*The second GBX20 must be powered on by a 12V/1A PSU when 2 or more
GBX20 extension modules are connected to GXV3350.
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256bit-AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media
access control.
Multi-language English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, and more.
Upgrade/Provisioning Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file.
Power & Green Energy
Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC
1.5A

Table 2: GXV3350 Technical Specifications
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also information for
obtaining the best performance with the GXV3350.
Equipment Packaging
Table 3: Equipment Packaging
Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4
Physical information
Dimension: 210mm (L) x 243mm (L) x 47.5mm (H)
Unit weight: 1.24kg
Package weight: 1.67kg
Temperature and
Humidity
Operation: 0oC to 40oC
Storage: -10oC to 60oC
Humidity: 10% to 90% Non-condensing
Package Content GXV3350 phone, handset with cord, base stand, universal power supply, network
cable, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 Class B; Part 15 Subpart C(15.247); Part 15 Subpart E(15.407); Part
68 HAC
IC: RSS-247; RSS-Gen; RSS-102; IECS-003; CS03
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301
489-1; EN 301 489-17; EN 300 328; EN 301 893; EN 62311
RCM: AS/NZS CISPR 32; AS/NZS 4268; AS/NZS 62368.1; AS/CA S004
GXV3350
●1x GXV3350 Main Case.
●1 x Handset.
●1x Phone Cord.
●1x Phone Stand
●1x Ethernet Cable.
●1x 12V Power Adapter.
●1x Quick Installation Guide.
●1x GPL License.

Figure 1: GXV3350 Package Content
Connecting and Setting Up the GXV3350
The GXV3350 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall
mounting.
Using the Phone Stand
The GXV3350 has a phone stand. To set up the GXV3350 as your desk phone, follow the steps below:
1. For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where
there is a slot for the phone stand, (upper half, bottom part);
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the
Ethernet cable;
4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE
switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before con tinuing, please wait for the main
screen display to show up.
Figure 2: Phone Stand on GXV3350
Using the Slots for Wall Mounting (Wall Mount *Sold separately)
Note
Check the package before installation. If you find anything missing, contact your system administrator.
Note
The 2 positions of the Phone Stand for GXV3350: One angle is 49.5°, and the other is 44.5°, between the device LCD interface
and the horizontal plane.

1. Attach the wall mount to the slots for wall mount spaces on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the
wall.
5. Connect the handset and main phone case with the phone cord;
6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the
Ethernet cable;
7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE
switch is used in step 3, this step could be skipped;
The LCD will display the booting up screen or firmware upgrading information. Before con tinuing, please wait for the main
screen display to show up.
Figure 3: Tab on The Handset Cradle
Connecting the GXV3350
To setup your GXV3350, please follow the steps below:
1. Connect the handset and main phone case with the phone cord;
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the
Ethernet cable;
3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE
switch is used in step 2, this step could be skipped;
4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait for the main screen
display to show up;
5. Using the web configuration interface or from the menu of the touch screen, you can further configure network
connection using static IP, DHCP etc.
Figure 4: GXV3350 Back / Side View
GBX20 Extension Module
The GXV3350 uses GBX20 as the extension module. The extension module is an ideal solution for the busy enterprise
environment looking to add the ability to receive and dispatch calls efficiently. Each GBX20 extension module has 20
programmable buttons, Left and Right buttons, supporting 40 Multiple Purpose Keys to be configured. GXV3350 supports up
to 4 extension modules, adding 160 fully programmable phone extensions to the phone.
GBX20

Table 4: GBX20 Extension Module Packaging
Installing the GBX20 to GXV3350
To set up the GBX20 with the GXV3350, please follow the steps below:
1. On the back of the GBX20 and the GXV3350 there are slots for connector plate. Attach the connector plate between the
slots for the GBX20, Apply the screw provided and securely tighten the connector plate to the GBX20 (see next figure).
Figure 5: GBX20 with connector
2. Attach the other side of the connector plate to the GXV3350’s EXT slots like shown in the figure below:
Figure 6: Connect GXV3350 and GBX20
3. Connect the GBX20 to the GXV3350 via the USB port using the USB cable provided with the GBX20.
4. Install the phone stands on the GXV3350 and the GBX20.
5. Power up the GXV3350. The GBX20 will show the booting up screen with version information and connecting status.
6. After successfully booting up, the extension board will stay in idle. Press and hold the LEFT button for 3 seconds to check
the version information and status.
The GBX20 can be configured via the web GUI of the GXV3350 connected. After successfully configured, press LEFT or RIGHT
button on the GBX20 and users could browse all the Programmable Keys’ status in different pages.
●1x GBX20.
●1x GBX20 Stand.
●1x Connector.
●1x TypeA-MicroB USB Cable.
●1x 12V/1A Power Adapter.
●1x Screw.
●1x Quick Installation Guide.
Note
1. The GBX20 is an additional accessory for the GXV3350. Therefore, the GBX20 (including extension module accessories for
installation) is not included in the GXV3350 package.
2. In case two or more GBX20 extension modules are connected to the GXV3350, the second GBX20 needs to be powered on
by a 12V/1A PSU.

Cleaning the Phone
For daily dust removal and fingerprint removal, please use the screen cleaning cloth in the factory package to wipe the phone.
Before you clean the touchscreen, we recommend turning cleaning mode on, so that you will not activate phone functions
while wiping the touchscreen.
You can go toLCD Settings 🡺 Basic 🡺 Accessibilityto enable cleaning mode. Once finished, you can enable the
touchscreen again by pressing any hardkey on the phone.
For some special cases like medical environment, you can use medical alcohol or isopropanol. The steps are as followed:
1. Before cleaning the phone, stop using it and disconnect it from the power supply.
2. Spray a small amount of disinfectant on screen, camera, handle and other places that are easily touched by users.
3. Wipe the phone with screen cleaning cloth.
4. Power on until the disinfectant is completely volatilized.
GXV3350 LCD SETTINGS
The GXV3350 LCD MENU provides an easy access to the settings on the phone. Some of the settings from Web GUI could be
configured via the LCD as well. The following table shows the LCD setting menu options.
Important
Keep the power plug clean and dry, or may lead to electric shock or other perils.
DO NOT use disinfectant too frequently.
DO NOT use high degree or even pure disinfectant. It could damage the phone.
Features
●Call forwarding
●Call Block
●Shared Call Appearance (SCA)
●Auto Answer
●Account Ringtones
●Bluetooth
Network
●Ethernet Settings
●VPN
●Proxy Settings
●Wi-Fi
●General Network Settings
●Hotspot & tethering
Basic
●Sound
●Language & Keyboard
●Display
●Date & Time
●Security Settings
●Peripherals
●Accounts
●Power Information
●Reboot the phone
●Accessibility
Apps
●Application Management

Table 5: GXV3350 LCD Settings
Access LCD Settings
To open the settings menu, you should:
Tap on Settings app on the screen. Or;
Swipe down from the top of the home screen to open the notifications panel and hit the Settings icon in the top
right corner.
Figure 7: GXV3350 System Settings
Features
In this menu, users can configure different features related to each account of the active accounts:
Call Forwarding
The incoming call to this SIP account can be forwarded to another account using different rules as configured here.
Disabled: Call forwarding feature is disabled. This is the default setting.
Unconditional: Forward all calls to a number.
●Default Application
●Notification Center
Advanced
●Account Settings
●System Updates
●Syslog
●System Security
Status
●Account Status
●Network Status
●System Info
●Storage Status

Time based: Set the time range and number to be forwarded the calls to. In this time range, calls are forwarded to the
number specified in “In Time Forward To“; out of this time range, calls are forwarded to the number specified in “Out
Time Forward To“.
Others: Configure Call forward when the phone is Busy or on DND or based on No Answer Out.
Auto-Answer
IF Enabled and set to “Always”, the phone will automatically turn on the speaker phone to answer all incoming calls.
If enabled and set to “Enable Intercom/Paging”, the phone will answer the call based on the SIP info header sent from the
server/proxy.
By default, it’s turned off.
Harassment interception
Blacklist: This menu allows configuring a blacklist of number that will be blocked from calling the phone, users can either
enter the numbers to block manually, from contacts or from call history
Intercept anonymous calls: when enabled the phone rejects all the anonymous calls, users can choose on which account
this setting is to be applied
Account Ringtones
Select a ringtone for the incoming call to the SIP account chosen. The system ringtone is set by default.
Shared Call Appearance (SCA)
Shared Call Appearance (SCA): Enable or disable SCA on the account.
Enable Barge-in: If set to “Yes”, the user could barge into an active call on a shared line.
Auto Fill Call Park Code: If set to “Yes”, the configured “Call Park Service Code” will be automatically filled in on the
phone’s dial pad when picking up the parked call. This is used when “Special Mode” is set to “BroadSoft” (from web UI or
provisioning) and “Enable SCA” is set to “Yes”.
Call Park Service Code: Configure the retrieving feature code for call parking. If “Auto Fill Call Park Code” is set to “Yes”,
this call park service code will be automatically filled in on the phone’s dial pad when picking up the parked call. This is
used when “Special Mode” is set to “BroadSoft” (from web UI or provisioning) and “Enable SCA” is set to “Yes”.
Seize Line Timeout (s): Configure the time for the line can be seized (in seconds) when using shared line. The default
setting is 15 seconds. For Shared Call Appearance, phone will send a SUBSCRIBE-request for the line-seize event package
whenever a user attempts to take the shared line off hook. “Line Seize Timeout” is the line-seize event expiration timer.
Bluetooth
Bluetooth: Tap on “Bluetooth” to turn on/off Bluetooth connection. By default, it’s turned off.
Enable handsfree mode: Tap on “Enable handsfree mode” to activate it.
Show received files: Shows the Transfer history of Bluetooth files
Additional Settings: This menu is available only when the Bluetooth is enabled:
Device Name. Tap to change the name of the GXV3350, which is displayed on other Bluetooth devices when discovered.
By default, it’s “GXV3350_XXXXXX” Where XXXXXX are the last 6 digits of the phone’s MAC address.
Visibility timeout. Tap to select the timeout interval among “2 minutes”, “5 minutes”, “1 hour” or “never”. By default, the
visibility timeout is 2 minutes.
Visibility to nearby Bluetooth devices. Sets the visibility of the phone to other Bluetooth devices. Normally this option is
enabled during pairing process so that other Bluetooth devices can discover the GXV3350.
Available devices: This section will show the available devices for pairing. Tap on to initiate scan process on the
GXV3350 to discover the Bluetooth devices within the range.
Network
Users can configure Ethernet settings, Wi-Fi, VPN, PPPoE and other advanced network settings here.
Ethernet Settings
Data and VoIP use different networks: Configures whether to set up different networks for the phone data and the call.
If set to “Yes”, you need to configure the data network and VoIP network respectively. Take effect after rebooting.