Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

Firmware Version 1.0.10.39
UCM6510 IP PBX User Manual
Page 1 of 339
UCM6510 IP PBX User Manual
Index
CHANGE LOG .........................................................................................18
FIRMWARE VERSION 1.0.10.39........................................................................................................18
FIRMWARE VERSION 1.0.2.7............................................................................................................19
FIRMWARE VERSION 1.0.2.5............................................................................................................19
FIRMWARE VERSION 1.0.1.12..........................................................................................................20
FIRMWARE VERSION 1.0.0.25..........................................................................................................21
WELCOME...............................................................................................23
PRODUCT OVERVIEW............................................................................25
FEATURE HIGHTLIGHTS...................................................................................................................25
TECHNICAL SPECIFICATIONS .........................................................................................................25
INSTALLATION........................................................................................29
EQUIPMENT PACKAGING.................................................................................................................29
CONNECT YOUR UCM6510 ..............................................................................................................29
CONNECT THE UCM6510...........................................................................................................29
SAFETY COMPLIANCES ...................................................................................................................31
WARRANTY........................................................................................................................................31
GETTING STARTED................................................................................33
USE THE LCD MENU .........................................................................................................................33
USE THE LED INDICATORS..............................................................................................................35
USE THE WEB GUI ............................................................................................................................36
ACCESS WEB GUI ......................................................................................................................36
SETUP WIZARD...........................................................................................................................37
WEB GUI CONFIGURATIONS.....................................................................................................38
WEB GUI LANGUAGES...............................................................................................................38
SAVE AND APPLY CHANGES.....................................................................................................39
MAKE YOUR FIRST CALL..................................................................................................................39
SYSTEM SETTINGS................................................................................41
USER MANAGEMENT........................................................................................................................41
USER PRIVILEGES .....................................................................................................................41
CREATE NEW WEB UI USER.....................................................................................................42

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USER PORTAL.............................................................................................................................44
CONCURRENT MULTI-USER LOGIN.........................................................................................45
OPERATION LOG ........................................................................................................................45
CHANGE PASSWORD .......................................................................................................................47
CHANGE BINDING EMAIL ..........................................................................................................48
NETWORK SETTINGS.......................................................................................................................49
BASIC SETTINGS........................................................................................................................49
802.1X ..........................................................................................................................................54
STATIC ROUTES..........................................................................................................................55
PORT FORWORDING..................................................................................................................58
DDNS SETTINGS.........................................................................................................................59
FIREWALL...........................................................................................................................................61
STATIC DEFENSE .......................................................................................................................61
DYNAMIC DEFENSE...................................................................................................................64
FAIL2BAN.....................................................................................................................................65
LDAP SERVER....................................................................................................................................66
LDAP SERVER CONFIGURATIONS ...........................................................................................67
LDAP PHONEBOOK ....................................................................................................................68
LDAP CLIENT CONFIGURATIONS .............................................................................................71
HTTP SERVER....................................................................................................................................73
EMAIL SETTINGS...............................................................................................................................74
TIME SETTINGS.................................................................................................................................76
AUTO TIME UPDATING...............................................................................................................76
SET TIME MANUALLY .................................................................................................................77
OFFICE TIME...............................................................................................................................78
HOLIDAY ......................................................................................................................................79
NTP SERVER......................................................................................................................................81
RECORDINGS STORAGE..................................................................................................................82
LOGIN TIMEOUT SETTINGS .............................................................................................................83
GOOGLE SERVICE SETTINGS SUPPORT.......................................................................................85
PROVISIONING .......................................................................................89
OVERVIEW .........................................................................................................................................89
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE......................................................89
AUTO PROVISIONING SETTINGS....................................................................................................90
DISCOVERY........................................................................................................................................93
GLOBAL CONFIGURATION ...............................................................................................................94
GLOBAL POLICY .........................................................................................................................94
GLOBAL TEMPLATES ...............................................................................................................101
MODEL CONFIGURATION...............................................................................................................104
MODEL TEMPLATES.................................................................................................................104

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MODEL UPDATE........................................................................................................................106
DEVICE CONFIGURATION ..............................................................................................................106
CREATE NEW DEVICE..............................................................................................................106
MANAGE DEVICES ...................................................................................................................107
SAMPLE APPLICATION....................................................................................................................114
EXTENSIONS.........................................................................................119
CREATE NEW USER........................................................................................................................119
CREATE NEW SIP EXTENSION ............................................................................................... 119
CREATE NEW IAX EXTENSION ...............................................................................................125
CREATE NEW FXS EXTENSION..............................................................................................129
BATCH ADD EXTENSIONS..............................................................................................................134
BATCH ADD SIP EXTENSIONS ................................................................................................134
BATCH ADD IAX EXTENSIONS ................................................................................................137
SEARCH AND EDIT EXTENSION ....................................................................................................139
EXPORT EXTENSIONS....................................................................................................................141
IMPORT EXTENSIONS.....................................................................................................................141
EMAIL TO USER...............................................................................................................................142
MULTIPLE REGISTRATIONS PER EXTENSION.............................................................................144
SMS MESSAGE SUPPORT..............................................................................................................145
ANALOG TRUNKS ................................................................................147
ANALOG TRUNKS CONFIGURATION.............................................................................................147
PSTN DETECTION...........................................................................................................................150
ANALOG HARDWARE CONFIGURATION.......................................................................................153
DIGITAL TRUNKS..................................................................................157
DIGITAL HARDWARE CONFIGURATION........................................................................................157
DIGITAL TRUNK CONFIGURATION.................................................................................................167
DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS..........................................................168
DIGITAL TRUNK TROUBLESHOOTING ..........................................................................................168
DATA TRUNK.........................................................................................171
VOIP TRUNKS .......................................................................................173
VOIP TRUNK CONFIGURATION......................................................................................................173
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS...............................................................183
SLA STATION ........................................................................................185
CREATE/EDIT SLA STATION ...........................................................................................................185
SAMPLE CONFIGURATION.............................................................................................................186

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CALL ROUTES ......................................................................................189
OUTBOUND ROUTES......................................................................................................................189
INBOUND ROUTES..........................................................................................................................191
INBOUND RULE CONFIGURATIONS.......................................................................................192
INBOUND ROUTE: PREPEND EXAMPLE................................................................................194
INBOUND ROUTE: MULTIPLE MODE......................................................................................195
FAX INTELLIGENT ROUTE .......................................................................................................196
FAX WITH TWO MEDIA.............................................................................................................197
BLACKLIST CONFIGURATIONS...............................................................................................197
CONFERENCE BRIDGE........................................................................199
CONFERENCE BRIDGE CONFIGURATIONS ..........................................................................199
JOIN A CONFERENCE CALL....................................................................................................200
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................201
DURING THE CONFERENCE...................................................................................................202
RECORD CONFERENCE..........................................................................................................203
CONFERENCE SCHEDULE..................................................................205
CONFERENCE SCHEUDLE CONFIGURATION..............................................................................205
IVR .........................................................................................................209
CONFIGURE IVR..............................................................................................................................209
CREATE IVR PROMPT..................................................................................................................... 211
RECORD NEW IVR PROMPT ...................................................................................................211
UPLOAD IVR PROMPT..............................................................................................................212
LANGUAGE SETTINGS FOR VOICE PROMPT....................................215
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................215
CUSTOMIZE SPECIFIC PROMPT ...................................................................................................217
VOICEMAIL............................................................................................219
CONFIGURE VOICEMAIL ................................................................................................................219
ACCESS VOICEMAIL.......................................................................................................................220
VOICEMAIL EMAIL SETTINGS ........................................................................................................221
CONFIGURE VOICEMAIL GROUP ..................................................................................................223
RING GROUP.........................................................................................225
CONFIGURE RING GROUP.............................................................................................................225
REMOTE EXTENSION IN RING GROUP ........................................................................................227
PAGING AND INTERCOM GROUP .......................................................229

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CONFIGURE PAGING/INTERCOM GROUP....................................................................................229
CALL QUEUE ........................................................................................231
CONFIGURE CALL QUEUE .............................................................................................................231
EXTENSION GROUPS...........................................................................235
CONFIGURE EXTENSION GROUPS ..............................................................................................235
USE EXTENSION GROUPS.............................................................................................................235
PICKUP GROUPS..................................................................................237
CONFIGURE PICKUP GROUPS......................................................................................................237
CONFIGURE PICKUP FEATURE CODE..........................................................................................237
MUSIC ON HOLD...................................................................................239
FAX/T.38.................................................................................................241
CONFIGURE FAX/T.38 .....................................................................................................................241
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................242
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ..........................................................................245
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............247
FOLLOW ME..........................................................................................249
ONE-KEY DIAL......................................................................................253
DISA.......................................................................................................255
CALLBACK FEATURE ..........................................................................257
BLF AND EVENT LIST...........................................................................259
BLF....................................................................................................................................................259
EVENT LIST......................................................................................................................................259
DIAL BY NAME......................................................................................263
DIAL BY NAME CONFIGURATION...................................................................................................263
ACTIVE CALLS AND MONITOR ...........................................................267
ACTIVE CALLS STATUS ..................................................................................................................267
HANG UP ACTIVE CALLS................................................................................................................268
CALL MONITOR................................................................................................................................268

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CALL FEATURES ..................................................................................271
FEATURE CODES ............................................................................................................................271
CALL RECORDING...........................................................................................................................275
CALL PARK .......................................................................................................................................275
PARK A CALL.............................................................................................................................275
RETRIEVE THE PARKED CALL................................................................................................276
ENABLE SPY ....................................................................................................................................276
INTERNAL OPTIONS.............................................................................277
INTERNAL OPTIONS/GENERAL .....................................................................................................277
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................279
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................280
INTERNAL OPTIONS/PAYLOAD......................................................................................................280
IAX SETTINGS.......................................................................................283
IAX SETTINGS/GENERAL................................................................................................................283
IAX SETTINGS/REGISTRATION......................................................................................................283
IAX SETTINGS/STATIC DEFENSE ..................................................................................................284
SIP SETTINGS.......................................................................................285
SIP SETTINGS/GENERAL................................................................................................................285
SIP SETTINGS/MISC........................................................................................................................285
SIP SETTINGS/SESSION TIMER.....................................................................................................286
SIP SETTINGS/TCP and TLS...........................................................................................................286
SIP SETTINGS/NAT..........................................................................................................................288
SIP SETTINGS/TOS..........................................................................................................................288
VALUE-ADDED FEATURES..................................................................291
FAX SENDING ..................................................................................................................................291
Announcements Center.....................................................................................................................292
Announcements Center Setting.........................................................................................................292
Group Setting ....................................................................................................................................293
STATUS AND REPORTING...................................................................295
PBX STATUS.....................................................................................................................................295
TRUNKS.....................................................................................................................................295
EXTENSIONS.............................................................................................................................296
QUEUES.....................................................................................................................................298
CONFERENCE ROOMS............................................................................................................298
INTERFACES STATUS...............................................................................................................299

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DIGITAL CHANNELS STATUS...................................................................................................301
PARKING LOT............................................................................................................................302
SYSTEM STATUS.............................................................................................................................303
GENERAL...................................................................................................................................303
NETWORK .................................................................................................................................304
STORAGE USAGE.....................................................................................................................304
RESOURCE USAGE..................................................................................................................305
SYSTEM EVENTS ............................................................................................................................306
ALERT EVENTS LIST ................................................................................................................306
ALERT LOG................................................................................................................................308
ALERT CONTACT......................................................................................................................310
CDR...................................................................................................................................................310
CDR IMPROVEMENT................................................................................................................313
DOWNLOADED CDR FILE........................................................................................................313
STATISTICS................................................................................................................................315
RECORDING FILES...................................................................................................................316
CDR API CONFIGURATION FILES ...........................................................................................316
UPGRADING AND MAINTENANCE......................................................323
UPGRADING.....................................................................................................................................323
UPGRADING VIA NETWORK....................................................................................................323
UPGRADING VIA LOCAL UPLOAD...........................................................................................324
NO LOCAL FIRMWARE SERVERS...........................................................................................326
BACKUP............................................................................................................................................326
BACKUP/RESTORE...................................................................................................................327
DATA SYNC................................................................................................................................329
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................330
CLEANER..........................................................................................................................................331
RESETAND REBOOT......................................................................................................................332
SYSLOG............................................................................................................................................332
TROUBLESHOOTING ......................................................................................................................333
ETHERNET CAPTURE..............................................................................................................333
IP PING.......................................................................................................................................333
TRACEROUTE...........................................................................................................................334
PRI/SS7/MFC/R2 SIGNALING TRACE......................................................................................335
ANALOG RECORD TRACE.......................................................................................................335
E&M IMMEDIATE RECORD TRACE .........................................................................................336
SERVICE CHECK ......................................................................................................................336
NETWORK STATUS...................................................................................................................336
REMOTE ACCESS............................................................................................................................337
SSH ACCESS.............................................................................................................................337

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EXPERIENCING THE UCM6510 SERIES IP PBX .................................339

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Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications.................................................................................................................25
Table 2: UCM6510 Equipment Packaging..................................................................................................29
Table 3: LCD Menu Options........................................................................................................................34
Table 4: UCM6510 LED INDICATORS .......................................................................................................35
Table 5: User Management –Create New User.........................................................................................43
Table 6: Operation Log Column Header .....................................................................................................46
Table 7: Change Binding Email option........................................................................................................49
Table 8: UCM6510 Network Settings->Basic Settings................................................................................49
Table 9: UCM6510 Network Settings->802.1X ...........................................................................................55
Table 10: UCM6510 Network Settings->Static Routes ...............................................................................56
Table 11: UCM6510 Network Settings->Port Forwarding...........................................................................58
Table 12: UCM6510 Firewall->Static Defense->Current Service................................................................62
Table 13: Typical Firewall Settings..............................................................................................................62
Table 14: Firewall Rule Settings..................................................................................................................63
Table 15: UCM6510 Firewall Dynamic Defense .........................................................................................64
Table 16: Fail2Ban Settings ........................................................................................................................65
Table 17: HTTP Server Settings..................................................................................................................74
Table 18: Email Settings..............................................................................................................................74
Table 19: Auto Time Updating.....................................................................................................................76
Table 20: Create New Office Time ..............................................................................................................78
Table 21: Create New Holiday.....................................................................................................................80
Table 22: Auto Provision Settings ...............................................................................................................92
Table 23: Global Policy Parameters –Localization.....................................................................................95
Table 24: Global Policy Parameters –Phone Settings ...............................................................................96
Table 25: Global Policy Parameters –Contact List.....................................................................................96
Table 26: Global Policy Parameters –Maintenance...................................................................................98
Table 27: Global Policy Parameters –Network Settings ..........................................................................100
Table 28: Global Policy Parameters –Customization...............................................................................100
Table 29: Create New Template................................................................................................................102
Table 30: Create New Model Template.....................................................................................................104
Table 31: SIP Extension Configuration Parameters –Basic Settings.......................................................120
Table 32: SIP Extension Configuration Parameters –Media....................................................................121
Table 33: SIP Extension Configuration Parameters –Features ...............................................................122
Table 34: SIP Extension Configuration Parameters –Specific Time ........................................................125
Table 35: IAX Extension Configuration Parameters –Basic Settings.......................................................125
Table 36: IAX Extension Configuration Parameters –Media....................................................................126
Table 37: IAX Extension Configuration Parameters –Features ...............................................................127
Table 38: IAX Extension Configuration Parameters –Specific Time........................................................129

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Table 39: FXS Extension Configuration Parameters –Basic Settings .....................................................130
Table 40: FXS Extension Configuration Parameters –Media...................................................................131
Table 41: FXS Extension Configuration Parameters –Features..............................................................132
Table 42: FXS Extension Configuration Parameters –Specific Time.......................................................134
Table 43: Batch Add SIP Extension Parameters.......................................................................................135
Table 44: Batch Add IAX Extension Parameters.......................................................................................137
Table 45: Analog Trunk Configuration Parameters ...................................................................................147
Table 46: PSTN Detection for Analog Trunk .............................................................................................152
Table 47: Analog Hardware Configuration Parameters.............................................................................154
Table 48: Digital Hardware Configuration Parameters: E1 –PRI_NET/PRI_CPE ...................................158
Table 49: Digital Hardware Configuration Parameters: E1 - SS7.............................................................160
Table 50: Digital Hardware Configuration Parameters: E1 - MFC/R2.......................................................161
Table 51: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE................................163
Table 52: Digital Hardware Configuration Parameters: T1/J1 - SS7.........................................................165
Table 53: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink...........................166
Table 54: Digital Trunk Configuration Parameters ....................................................................................167
Table 55: Data Trunk Configuration Parameters.......................................................................................172
Table 56: Create New SIP Trunk...............................................................................................................173
Table 57: SIP Register Trunk Configuration Parameters..........................................................................174
Table 58: SIP Peer Trunk Configuration Parameters................................................................................177
Table 59: Create New IAX Trunk...............................................................................................................180
Table 60: IAX Register Trunk Configuration Parameters..........................................................................181
Table 61: IAX Peer Trunk Configuration Parameters................................................................................182
Table 62: SLA Station Configuration Parameters......................................................................................185
Table 63: Outbound Route Configuration Parameters..............................................................................189
Table 64: Inbound Rule Configuration Parameters...................................................................................192
Table 65: Conference Bridge Configuration Parameters ..........................................................................199
Table 66: Conference Caller IVR Menu ....................................................................................................202
Table 67: Conference Schedule Parameters............................................................................................205
Table 68: IVR Configuration Parameters ..................................................................................................209
Table 69: Voicemail Settings.....................................................................................................................219
Table 70: Voicemail IVR Menu..................................................................................................................220
Table 71: Voicemail Email Settings...........................................................................................................222
Table 72: Voicemail Group Settings..........................................................................................................223
Table 73: Ring Group Parameters ............................................................................................................225
Table 74: Paging/Intercom Group Configuration Parameters...................................................................229
Table 75: Call Queue Configuration Parameters ......................................................................................231
Table 76: FAX/T.38 Settings......................................................................................................................241
Table 77: Follow Me Settings....................................................................................................................250
Table 78: Follow Me Options.....................................................................................................................251
Table 79: DISA Settings ............................................................................................................................255

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Table 80: Callback Configuration Parameters...........................................................................................257
Table 81: Event List Settings.....................................................................................................................260
Table 82: UCM6510 Feature Codes .........................................................................................................271
Table 83: Internal Options/General ...........................................................................................................277
Table 84: Internal Options/Jitter Buffer......................................................................................................279
Table 85: Internal Options/RTP Settings...................................................................................................280
Table 86: Internal Options/Payload...........................................................................................................280
Table 87: IAX Settings/General.................................................................................................................283
Table 88: IAX Settings/Registration ..........................................................................................................283
Table 89: IAX Settings/Static Defense ......................................................................................................284
Table 90: SIP Settings/General.................................................................................................................285
Table 91: SIP Settings/Misc ......................................................................................................................285
Table 92: SIP Settings/Session Timer.......................................................................................................286
Table 93: SIP Settings/TCP and TLS........................................................................................................286
Table 94: SIP Settings/NAT.......................................................................................................................288
Table 95: SIP Settings/ToS........................................................................................................................288
Table 96: Announcements Center Setting.................................................................................................292
Table 97: Group Setting ............................................................................................................................293
Table 98: Trunk Status...............................................................................................................................295
Table 99: Extension Status........................................................................................................................297
Table 100: Agent Status ............................................................................................................................298
Table 101: Interface Status Indicators.......................................................................................................299
Table 102: Digital Channel Status Indicators ............................................................................................302
Table 103: Parking Lot Status ...................................................................................................................303
Table 104: System Status->General .........................................................................................................303
Table 105: System Status->Network.........................................................................................................304
Table 106: CDR Filter Criteria...................................................................................................................310
Table 107: CDR Statistics Filter Criteria....................................................................................................315
Table 108: CDR API Configuration Files...................................................................................................316
Table 109: CDR API URI Parameters .......................................................................................................317
Table 110: Network Upgrade Configuration ..............................................................................................323
Table 111: Data Sync Configuration..........................................................................................................329
Table 112: Cleaner Configuration..............................................................................................................331

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Table of Figures
UCM6510 IP PBX User Manual
Figure 1: UCM6510 Front View...................................................................................................................29
Figure 2: UCM6510 Back View...................................................................................................................29
Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out.............................................................................30
Figure 4: UCM6510 web GUI Login Page ..................................................................................................36
Figure 5: UCM6510 Setup Wizard..............................................................................................................37
Figure 6: UCM6510 web GUI Language.....................................................................................................39
Figure 7: UCM6510 web GUI: Apply Changes ...........................................................................................39
Figure 8: User Management Page Display.................................................................................................41
Figure 9: Create New User .........................................................................................................................43
Figure 10: User Management –New Users................................................................................................43
Figure 11: Edit User Information by Super Admin.......................................................................................44
Figure 12: User Portal Login.......................................................................................................................44
Figure 13: User Portal Layout.....................................................................................................................45
Figure 14: Multiple User Operation Error Prompt .......................................................................................45
Figure 15: Operation Logs ..........................................................................................................................46
Figure 16: Operation Logs Filter .................................................................................................................47
Figure 17: Change Password......................................................................................................................48
Figure 18: Change Binding Email...............................................................................................................48
Figure 19: UCM6510 Network Interface Method: Route.............................................................................52
Figure 20: UCM6510 Network Interface Method: Switch............................................................................53
Figure 21: UCM6510 Network Interface Method: Dual...............................................................................54
Figure 22: UCM6510 Using 802.1X as Client.............................................................................................54
Figure 23: UCM6510 Using 802.1X EAP-MD5...........................................................................................55
Figure 24: UCM6510 Static Route Sample.................................................................................................57
Figure 25: UCM6510 Static Route Configuration........................................................................................57
Figure 26: UCM6510 Port Forwarding Configuration .................................................................................59
Figure 27: GXP2160 Web Access Using UCM6510 Port Forwarding........................................................59
Figure 28: Register Domain Name on noip.com.........................................................................................60
Figure 29: UCM6510 DDNS Setting ...........................................................................................................60
Figure 30: Using Domain Name to Connect to UCM6510..........................................................................61
Figure 31: Create New Firewall Rule..........................................................................................................63
Figure 32: Configure Dynamic Defense......................................................................................................65
Figure 33: LDAP Server Configurations......................................................................................................67
Figure 34: Default LDAP Phonebook DN....................................................................................................67
Figure 35: Default LDAP Phonebook Attributes..........................................................................................68
Figure 36: Add LDAP Phonebook ...............................................................................................................68
Figure 37: Edit LDAP Phonebook...............................................................................................................69
Figure 38: Import Phonebook......................................................................................................................69

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Figure 39: Phonebook CSV File Format.....................................................................................................70
Figure 40: LDAP Phonebook After Import...................................................................................................70
Figure 41: Export Selected LDAP Phonebook............................................................................................71
Figure 42: LDAP Client Configurations.......................................................................................................72
Figure 43: GXP2200 LDAP Phonebook Configuration ...............................................................................73
Figure 44: UCM6510 Email Settings...........................................................................................................75
Figure 45: UCM6510 Email Settings: Send Test Email...............................................................................75
Figure 46: Set Time Manually .....................................................................................................................77
Figure 47: Create New Office Time.............................................................................................................78
Figure 48: Settings->Time Settings->Office Time.......................................................................................79
Figure 49: Create New Holiday...................................................................................................................80
Figure 50: Settings->Time Settings->Holiday .............................................................................................81
Figure 51: Settings->Recordings Storage...................................................................................................82
Figure 52: Recordings Storage Prompt Information ...................................................................................83
Figure 53: Recording Storage Category .....................................................................................................83
Figure 54: Login Timeout Settings ..............................................................................................................84
Figure 55: Google Service Settings: OAuth2.0 Authentication ...................................................................85
Figure 56: Google Service: New Project.....................................................................................................86
Figure 57: Google Service: Create new credential.....................................................................................86
Figure 58: Google Service: OAuth2.0 login ................................................................................................87
Figure 59: Zero Config Configuration Architecture for End Point Device ...................................................90
Figure 60: UCM6510 Zero Config...............................................................................................................91
Figure 61: Auto Provision Settings..............................................................................................................92
Figure 62: Auto Discover.............................................................................................................................94
Figure 63: Discovered Devices...................................................................................................................94
Figure 64: Global Policy Categories ...........................................................................................................95
Figure 65: Edit Global Template................................................................................................................103
Figure 66: Edit Model Template ................................................................................................................105
Figure 67: Template Management ............................................................................................................106
Figure 68: Create New Device..................................................................................................................107
Figure 69: Manage Devices......................................................................................................................107
Figure 70: Edit Device...............................................................................................................................108
Figure 71: Edit Customize Device Settings...............................................................................................110
Figure 72: Add P Value in Customize Device Settings ............................................................................. 111
Figure 73: Modify Selected Devices–Same Model...................................................................................112
Figure 74: Modify Selected Devices—Different Models............................................................................113
Figure 75: Device List in Zero Config........................................................................................................114
Figure 76: Zero Config Sample –Global Policy........................................................................................115
Figure 77: Zero Config Sample –Device Preview 1.................................................................................116
Figure 78: Zero Config Sample –Device Preview 2.................................................................................117
Figure 79: Zero Config Sample –Device Preview 3.................................................................................118

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Figure 80: Create New Device..................................................................................................................119
Figure 81: Manage Extensions .................................................................................................................140
Figure 82: Export Extensions....................................................................................................................141
Figure 83: Export Extensions....................................................................................................................142
Figure 84: Email To User: Prompt Information..........................................................................................143
Figure 85: Email To User: Account Registration Information and QR Code.............................................143
Figure 86: Email To User: LDAP Client Information and QR Code...........................................................144
Figure 87: Multiple Registrations per Extension .......................................................................................144
Figure 88: Extension - Concurrent Registration........................................................................................145
Figure 89: SMS Message Support............................................................................................................145
Figure 90: UCM6510 FXO Tone Settings .................................................................................................150
Figure 91: UCM6510 PSTN Detection......................................................................................................151
Figure 92: UCM6510 PSTN Detection: Auto Detect.................................................................................151
Figure 93: UCM6510 PSTN Detection: Semi-Auto Detect .......................................................................152
Figure 94: FXS Ports Signaling Preference..............................................................................................153
Figure 95: FXO Ports ACIM Settings ........................................................................................................154
Figure 96: Digital Hardware Configuration................................................................................................157
Figure 97: Troubleshooting Digital Trunks ................................................................................................169
Figure 98: Data Trunk Web Page..............................................................................................................171
Figure 99: Data Trunk Configuration.........................................................................................................171
Figure 100: DOD extension selection .......................................................................................................184
Figure 101: Edit DOD................................................................................................................................184
Figure 102: SLA Station ............................................................................................................................185
Figure 103: Enable SLA Mode for Analog Trunk.......................................................................................186
Figure 104: Analog Trunk with SLA Mode Enabled ..................................................................................186
Figure 105: SLA Example - SLA Station ...................................................................................................187
Figure 106: SLA Example - MPK Configuration........................................................................................187
Figure 107: Inbound Route feature: Prepend ...........................................................................................195
Figure 108: Inbound Route - Multiple Mode..............................................................................................196
Figure 109: Blacklist Configuration Parameters........................................................................................197
Figure 110: Conference Invitation From web GUI.....................................................................................201
Figure 111: Conference Recording ...........................................................................................................204
Figure 112: Conference Schedule.............................................................................................................208
Figure 113: Click On Prompt To Create IVR Prompt.................................................................................211
Figure 114: Record New IVR Prompt........................................................................................................212
Figure 115: Upload IVR Prompt................................................................................................................212
Figure 116: Language Settings for Voice Prompt .....................................................................................216
Figure 117: Voice Prompt Package List....................................................................................................216
Figure 118: New Voice Prompt Language Added .....................................................................................217
Figure 119: Upload Single Voice Prompt for Entire Language Pack ........................................................217
Figure 120: Voicemail Email Settings .......................................................................................................222

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Figure 121: Voicemail Group.....................................................................................................................223
Figure 122: Ring Group.............................................................................................................................225
Figure 123: Ring Group Configuration......................................................................................................226
Figure 124: Sync LDAP Server option......................................................................................................227
Figure 125: Manually Sync LDAP Server .................................................................................................228
Figure 126: Ring Group Remote Extension..............................................................................................228
Figure 127: Paging/Intercom Group..........................................................................................................229
Figure 128: Page/Intercom Group Settings ..............................................................................................230
Figure 129: Call Queue.............................................................................................................................231
Figure 130: Agent Login Settings..............................................................................................................234
Figure 131: Edit Extension Group.............................................................................................................235
Figure 132: Select Extension Group in Outbound Route..........................................................................236
Figure 133: Edit Pickup Group..................................................................................................................237
Figure 134: Edit Pickup Feature Code......................................................................................................238
Figure 135: Music On Hold Default Class.................................................................................................239
Figure 136: Configure Analog Trunk without Fax Detection .....................................................................243
Figure 137: Configure Extension For Fax Machine ..................................................................................243
Figure 138: Configure Extension for Fax Machine: Analog Settings ........................................................244
Figure 139: Configure Inbound Rule for Fax.............................................................................................244
Figure 140: Create Fax Extension ............................................................................................................245
Figure 141: Inbound Route to Fax Extension ...........................................................................................246
Figure 142: Create Follow Me...................................................................................................................249
Figure 143: Edit Follow Me .......................................................................................................................249
Figure 144: Configure One-Key Dial.........................................................................................................253
Figure 145: One-Key Dial Destinations.....................................................................................................254
Figure 146: Create New DISA...................................................................................................................255
Figure 147: Create New Event List...........................................................................................................260
Figure 148: Create Dial By Name Group..................................................................................................263
Figure 149: Dial By Name Group In IVR Key Pressing Events ................................................................264
Figure 150: Dial By Name Group In Inbound Route.................................................................................265
Figure 151: Configure Extension First Name and Last Name..................................................................266
Figure 152: Status->PBX Status->Active Calls - Ringing..........................................................................267
Figure 153: Status->PBX Status->Active Calls –Call Established...........................................................267
Figure 154: Configure to Monitor an Active Call .......................................................................................268
Figure 155: Download Recording File from CDR Page............................................................................275
Figure 156: Fax Sending in Web UI..........................................................................................................291
Figure 157: Announcements Center .........................................................................................................292
Figure 158: Announcements Center Group Configuration........................................................................293
Figure 159: Announcements Center Code Configuration.........................................................................294
Figure 160: Announcements Center example...........................................................................................294
Figure 161: Status->PBX Status ...............................................................................................................295

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Figure 162: Trunk Status...........................................................................................................................295
Figure 163: Extension Status....................................................................................................................297
Figure 164: Queue Status.........................................................................................................................298
Figure 165: Conference Room Status.......................................................................................................299
Figure 166: Digital Channels Status..........................................................................................................302
Figure 167: Parking Lot Status..................................................................................................................303
Figure 168: System Status->Storage Usage.............................................................................................305
Figure 169: System Status->Resource Usage..........................................................................................306
Figure 170: System Events->Alert Events Lists: Disk Usage ...................................................................306
Figure 171: System Events->Alert Events Lists: Modify Admin Password...............................................307
Figure 172: System Events->Alert Events Lists: Memory Usage .............................................................307
Figure 173: System Events->Alert Events Lists: System Reboot.............................................................307
Figure 174: System Events->Alert Events Lists: System Update.............................................................308
Figure 175: System Events->Alert Events Lists: System Crash...............................................................308
Figure 176: System Events->Alert Log.....................................................................................................308
Figure 177: System Events->Alert Log.....................................................................................................309
Figure 178: Filter for Alert Log ..................................................................................................................309
Figure 179: CDR Filter ..............................................................................................................................310
Figure 180: Call Report.............................................................................................................................311
Figure 181: Call Report Entry with Audio Recording File..........................................................................312
Figure 182: Automatic Download Settings................................................................................................312
Figure 183: CDR Report ...........................................................................................................................313
Figure 184: Downloaded CDR File Sample - Call To Shows "s" ..............................................................314
Figure 185: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................314
Figure 186: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................314
Figure 187: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................315
Figure 188: CDR Statistics........................................................................................................................315
Figure 189: Network Upgrade...................................................................................................................323
Figure 190: Local Upgrade........................................................................................................................324
Figure 191: Upgrading Firmware Files......................................................................................................325
Figure 192: Reboot UCM6510..................................................................................................................325
Figure 193: Create New Backup...............................................................................................................327
Figure 194: Backup / Restore ...................................................................................................................328
Figure 195: Local Backup .........................................................................................................................328
Figure 196: Data Sync ..............................................................................................................................329
Figure 197: Restore UCM6510 from Backup File.....................................................................................330
Figure 198: Cleaner ..................................................................................................................................331
Figure 199: Reset and Reboot..................................................................................................................332
Figure 200: Ethernet Capture....................................................................................................................333
Figure 201: PING ......................................................................................................................................334
Figure 202: Traceroute..............................................................................................................................334

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Figure 203: Troubleshooting Analog Trunks .............................................................................................335
Figure 204: E&M Immediate Record Trace...............................................................................................336
Figure 205: Service Check........................................................................................................................336
Figure 206: Network Status.......................................................................................................................337
Figure 207: SSH Access ...........................................................................................................................338

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CHANGE LOG
This section documents significant changes from previous versions of the UCM6510 user manual. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.10.39
Added multiple modes support for inbound route. [INBOUND ROUTE: MULTIPLE MODE]
Added option “Enable Inbound Multiple Mode”, “Inbound Default Mode” and “Inbound Mode 1” for
switching inbound route mode via feature code. [FEATURE CODES]
Added prepending prefix for inbound route. [INBOUND ROUTE: PREPEND EXAMPLE]
Added multiple registration per extension. [MULTIPLE REGISTRATIONS PER EXTENSION]
Added SIP Message support. [SMS MESSAGE SUPPORT]
Added 100rel option for 100rel support. [Table 95: SIP Settings/ToS]
Added video preview support. [Table 86: Internal Options/Payload]
Added User Portal Page Fax sending support. [USER PORTAL]
Added Fax intelligent routing. [FAX INTELLIGENT ROUTE]
Added Re-Invite with two media (audio, image) support for fax sending. [FAX WITH TWO MEDIA]
Added option “Max Concurrent Sending Fax” in Fax settings. [CONFIGURE FAX/T.38]
Added option “Fax Queue Length” in Fax settings. [CONFIGURE FAX/T.38]
Added Google Service Setting Support. [GOOGLE SERVICE SETTINGS SUPPORT]
Added Conference Schedule. [CONFERENCE SCHEDULE]
Added Setup Wizard. [SETUP WIZARD]
Added ability to customize specific prompt. [CUSTOMIZE SPECIFIC PROMPT]
Added option “ALL” when making backup file. [BACKUP/RESTORE]
Added “Enable Destination” and “Default Destination” in Follow Me settings. [FOLLOW ME]
Added “Call Duration Limit” option in web UI->PBX->Internal Options->General. [INTERNAL
OPTIONS/GENERAL]
Added “Enable Auto Email To User” option in web UI->PBX->Internal Options->General. [INTERNAL
OPTIONS/GENERAL]
Added options “ICE Support” and “STUN Server” in web UI->PBX->Internal Options->RTP Settings.
[INTERNAL OPTIONS/RTP SETTINGS]
Added payload type setting for VP8 in web UI->PBX->Internal Options->Payload. [INTERNAL
OPTIONS/PAYLOAD]
Added options “External Host” and “Use IP address in SDP” in web UI->PBX->SIP Settings->NAT. [SIP
SETTINGS/NAT]

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Improved CDR. [CDR IMPROVEMENT]
Added Network Status page under web UI->Maintenance->Troubleshooting->Network Status
[NETWORK STATUS]
FIRMWARE VERSION 1.0.2.7
Added PRI T310 configuration [Table 48: Digital Hardware Configuration Parameters: E1 –
PRI_NET/PRI_CPE]
Added Announcement Center [Announcements Center]
FIRMWARE VERSION 1.0.2.5
Added option to enable/disable SSH access via LCD or web UI [SSH ACCESS]
Added ability to select voicemail storage (Email + WAV is supported) [Table 71: Voicemail Email
Settings]
Added support to allow remote peer extensions in ring group [REMOTE EXTENSION IN RING
GROUP]
Added ability to strip and prepend digits in inbound routes [Table 64: Inbound Rule Configuration
Parameters]
Added ability to search extensions on Extension page [
SEARCH AND EDIT EXTENSION]
Added user portal for users to log in with extension number, access user information, extension
configuration and CDR [USER PORTAL]
Added support to send Fax via web UI [FAX SENDING]
Added “Enable LDAP” option to skip the extension from UCM default LDAP phonebook [Table 31: SIP
Extension Configuration Parameters]
Added video RE-INVITE support
Added DDNS Support [DDNS SETTINGS]
Added support for Call Barging using feature codes [ENABLE SPY]
Added ability to search the CDR by called number [Table 106: CDR Filter Criteria]
Added ability to select the file types for automatic backup [BACKUP/RESTORE]
Added automatic backup support on SD Card or USB storage [BACKUP/RESTORE]
Added support to skip trunk authentication by time condition [Table 33: SIP Extension Configuration
Parameters –Features]
Added option to send P-Asserted-Identity header in SIP Register Trunk [Table 57: SIP Register Trunk
Configuration Parameters]
Added ability to specify trunks in CDR filters [CDR]
Added ability to use Pattern in Caller Number to filter CDR [CDR]