Greentouch 1372KDI-36-268 Quickspecs

1
66" Fireplace Media
Console with 36"
Traditional Infrared
Electric KD Insert
ASSEMBLY, CARE & USE INSTRUCTIONS
MODEL # 1372KDI-36-268
Date Purchased _______________________
Questions, problems, missing parts? Before returning to your retailer, call our customer service
department at 1-704-461-2414 8:30 a.m. - 5 p.m., EST, Monday - Friday.
www.greentouchhome.com
Français p. 20
Español p. 39

2
PACKAGE CONTENTS
O
A
B
L
R
S
C
G
I
J
K
K
I
I
I
H
E
D
F
M
NQ
PART DESCRIPTION QUANTITY
ATop 1
B Center Shelf 1
C Left Middle Wall 1
D Right Middle Wall 1
E Left Outer Wall 1
F Right Outer Wall 1
G Left Door 1
H Right Door 1
I Shelf 4
J Center Back Panel 1
PART DESCRIPTION QUANTITY
K Back Panel 2
L Fireplace Brick Wall 1
M Fire Log 1
N Fireplace Grate 1
ORemote Control
(Battery Inside) 1
QBafe 4
R Fireplace Glass Front 1
S Base 1

3
HARDWARE CONTENTS (NOT SHOWN ACTUAL SIZE)
AA BB CC
II JJ
DD EE FF GG HH
PART DESCRIPTION QUANTITY
AA Bolt 22
BB Wooden Dowel 2
CC Back panel mounting
hardware 16
DD L-Bracket 2
EE Screw 6
FF Shelf Pin 16
PART DESCRIPTION QUANTITY
GG Hinge 4
HH Hinge Screw 8
II Door Pull 2
JJ Touch-up Pen 1
SAFETY INFORMATION
Please read and understand this entire manual before
attempting to assemble, operate or install the product.
This equipment has been tested and found to comply
with the limits for Class B digital devices, pursuant to
Part 15 of the FCC rules. These limits are designed
to provide reasonable protection against harmful
interference in a residential installation. The equipment
generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, may cause harmful interference
to radio or television reception, which can be
determined by turning the equipment off and on. The
user is encouraged to try and correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and
the receiver
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference,
and
2. This device must accept any interference received,
including interference that may cause undesired
operation.

4
SAFETY INFORMATION (CONTINUED)
Modifications not approved by the party responsible
for compliance could void user’s authority to operate
the equipment.
This Class B digital apparatus complies with Canadian
ICES-003.
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions
should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the
following:
DANGER
• To reduce the risk of electrical shock, ensure the
product is stable, and avoid tipping.
• Read all instructions before installing or using this
heater.
• If the information in this manual is not followed
exactly, an electric shock or fire may result causing
property damage, personal injury or loss of life.
• ALWAYS unplug this appliance/furnishing from the
electrical outlet before cleaning or servicing.
• This product is intended to fit most plasma and
LCD televisions (up to 72 inches and weighing a
maximum of 110 pounds). Using this item with loads
heavier than the stated maximum can result in
tipping and/or instability, which can result in injury or
even death.
WARNING
• This appliance is hot when in use. To avoid burns,
DO NOT let bare skin touch hot surfaces. Keep
combustible material, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
from this appliance and keep them away from the
sides and rear.
• Extreme caution is necessary when any heater
is used by or near children or individuals with
disabilities and whenever the fireplace is left
operating and unattended.
• DO NOT run cord under carpeting. DO NOT cover
cord with throw rugs, runners, or similar coverings.
• DO NOT route cord under furniture or appliances.
Arrange cord away from traffic areas and where it
will not be tripped over.
• DO NOT insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause
an electric shock or fire, or damage the appliance.
• This appliance has hot and arcing or sparking parts
inside. DO NOT use it in areas where gasoline,
paint or ammable vapors or liquids are used or
stored. This fireplace should not be used as a
drying rack for clothing. Christmas stockings or
decorations should not be hung in the area of it.
• Use this appliance only as described in the manual.
Any other use is NOT recommended by the
manufacturer and may cause fire, electric shock or
injury to persons.
• Reduce the risk of burns, fire, electrical shock, or
injury to persons:
• Unplug from outlet before putting on or taking off
parts.
• Close supervision is necessary when this furnishing
is used by, or near children, invalids, or disabled
persons.
• Use this furnishing only for its intended use
as described in these instructions. DO NOT
use attachments not recommended by the
manufacturer.
• Keep the cord away from heated surfaces.
• Never operate the furnishing with the air openings
blocked. Keep the air openings free of lint, hair, and
other debris.
• Never drop or insert any object into any opening.
• DO NOT operate where aerosol (spray) products
are being used or where oxygen is being
administered.
• To disconnect, turn all controls to the off position,
then remove plug from outlet.
• Each surface intended to support a load shall have
a corresponding statement in the use instructions
specifying the maximum intended load for that
surface in pounds (kilograms).
• Risk of electric shock-connect this furnishing to
a properly grounded outlet only. See Grounding
Instructions.

5
SAFETY INFORMATION (CONTINUED)
• To avoid electric shock, fire, or injury, review the
assembly instruction to confirm that the appropriate
critical components and accessories are being used
with the furnishing.
• Death or serious injury may occur when children
climb on audio and/or video equipment furniture. A
remote control or toys placed on the furnishing may
encourage a child to climb on the furnishing and as
a result the furnishing may tip over on to the child.
• Relocating audio and/or video equipment to
furniture not specifically designed to support audio
and/or video equipment may result in death or
serious injury due to the furnishing collapsing or
overturning onto a child.
CAUTION
• DO NOT operate any heater with a damaged
cord or plug or after the heater malfunctions. DO
NOT operate any heater if it has been dropped
or damaged in any manner. Disconnect power
at service panel and have heater inspected by a
reputable electrician before reusing.
• Any repairs to this fireplace should be carried out by
a qualified service person.
• Under no circumstances should this fireplace be
modified. Parts having to be removed for servicing
must be replaced prior to operating this fireplace
again.
• Household use only.
• DO NOT use outdoors.
• “WARNING – Death or serious injury may occur
when children climb on audio and/or video
equipment furniture. A remote control or toys placed
on the furnishing may encourage a child to climb on
the furnishing and as a result the furnishing may tip
over on to the child”.
• “WARNING – Relocating audio and/or video
equipment to furniture not specifically designed to
support audio and/or video equipment may result
in death or serious injury due to the furnishing
collapsing or overturning onto a child”.
• This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. NEVER
place heater where it may fall into a bathtub or other
water container.
• To disconnect this appliance, turn controls to the
OFF position, then remove plug from outlet.
• ONLY connect to properly grounded outlets.
• This appliance, when installed, must be electrically
grounded in accordance with local codes, with the
current CSA C22.1 Canadian Electrical Code or
follow U.S.A. Installations, follow local codes and
the National Electrical Code, ANSI/NFPA N0.70.
• To prevent a possible fire, DO NOT block air intakes
or exhaust in any manner. DO NOT use on soft
surfaces, like a bed, where opening may become
blocked.
• The heaters MUST NOT be located immediately
below a socket-outlet.
• ALWAYS plug heaters directly into a wall outlet /
receptacle. NEVER use with an extension cord or
re-loadable power tap (outlet / power strip).
• DO NOT slide insert on top of wood to avoid
scratching wood surface.
• DO NOT place any object on top of the insert or
block the air intakes / vents as this can cause the
unit to overheat and could cause a fire.

6
SAFETY INFORMATION (CONTINUED)
Electrical Connection
• A 15-Amp, 120-volt, 60 Hz circuit with a properly
grounded outlet is required. Preferably, the fireplace
will be on a dedicated circuit as other appliances
on the same circuit may cause the circuit breaker
to trip or the fuse to blow when the heater is in
operation. The unit comes standard with 6-ft. three-
wire cord, exiting from the rear of the fireplace. DO
NOT exceed the current rating of the current tap.
Grounding Instructions
• This heater is for use on 120 volt. The cord has a
plug as shown below. See illustration or grounding
instruction. An adapter as shown at C is available
for connecting three-blade grounding type plugs
to two-slot receptacles. The green grounding plug
extending from the adapter must be connected to
a permanent ground such as a properly grounded
outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
A B C
Grounding Pin
Grounding Means
Metal
Screw
Cover of
Grounding
Box
Adapter
SAVE THESE INSTRUCTIONS

7
PREPARATION
Before beginning assembly of product, make sure
all parts are present. Compare parts with package
contents list and hardware contents list. If any part is
missing or damaged, do not attempt to assemble the
product.
Estimated Assembly Time: 50 minutes
Tools Required for Assembly (not
included): Phillips screwdriver
ASSEMBLY INSTRUCTIONS
1. As shown in the diagram, insert wooden dowel
(BB) into the hole on left middle wall (C). Attach
center shelf (B) to left middle wall (C), securing
with two bolts (AA).
Repeat for right middle wall (D).
Hardware Used
AA Bolt x 4
BB Wooden Dowel x 2
1
1
2
BB
B
C
D
AA
NOTE: Recommend customer clean fireplace
glass front prior to moving to next step.
2. As shown in the diagram, attach the fireplace
glass front (R), lowering it into the front on
middle wall and push it inward. Secure the glass
by turning the pre-assembled plastic knobs.
2
2
1
R

8
ASSEMBLY INSTRUCTIONS (CONTINUED)
3. Align and attach the assembly from step 2 to the
base (S), securing with four bolts (AA).
Hardware Used
AA Bolt x 4
3
2
1
S
AA
4. Attach right outer wall (F) to the right side of
base (S), Securing with two bolts (AA).
Repeat for left outer wall (E).
Hardware Used
AA Bolt x 4
4
2
1
AA
E
F
S
1
5. As shown in the diagram, insert the center back
panel (J) and back panels (K) along the grooves
of the middle walls (C,D) and outer walls (E,F).
5
C
D
J
K
K
F
E

9
ASSEMBLY INSTRUCTIONS (CONTINUED)
6. Attach top (A), Securing from underneath with
eight bolts (AA).
Hardware Used
AA Bolt x 8
6
1
AA
A
2
7. Secure the back panels (K) and center back
panel (J) to the product using the back panel
mounting hardware (CC), screwing the screws
by Phillips screwdriver (As shown in diagram 7).
Hardware Used
CC Back panel mounting
hardware x 16
7
K
J
K
1
2
CC
8. Insert the bafes (Q) into the fireplace grate (N)
as shown in the diagram. 8
BOX
N
Q

10
ASSEMBLY INSTRUCTIONS (CONTINUED)
9. Place the fireplace grate (N) by inserting the
bottom pins into the holes in base (S), securing
with two bolts (AA) by Phillips screwdriver.
Hardware Used
AA Bolt x 2
AA
N
S
9
1
2
10. Remove the film from the adhesive on the top
of the fireplace grate (N) and place the fire log
(M) on the center of the fireplace grate (N).
10
2
N
M
1
11. Attach two L-bracket (DD) onto the fireplace
brick wall (L) using four screws (EE).
Hardware Used
DD L-Bracket x 2
EE Screw x 4
11
L
EE
DD

11
ASSEMBLY INSTRUCTIONS (CONTINUED)
12. Insert the USB cable from behind through the
cable hole on the fireplace brick wall (L). Attach
the USB cable from the heater into the USB
port behind the fireplace grate (N). Insert the
fireplace brick wall (L) into the mantel, slotting
it into the grooves on base (S). Secure the
fireplace brick wall (L) to the middle walls using
two screws (EE) through the holes of
L-bracket (DD).
Hardware Used
EE Screw x 2
2
L
12
N
1
3
DD
EE
13. Insert shelf pins (FF) at desired height,
ensuring they are level. Place shelf (I) on top of
shelf pins (FF).
Repeat for remaining shelves (I).
Hardware Used
FF Shelf Pin x 16
13
1
FF
2
2
I
I
I
I
14. Place the hinges (GG) into predrilled hole on
left door (G), securing with two hinge screws
(HH).
Repeat for remaining hinges (GG).
Hardware Used
GG Hinge x 4
HH Hinge Screw x 8
14
G
H
HH
GG

12
ASSEMBLY INSTRUCTIONS (CONTINUED)
15. Place door pull (II) into predrilled hole on left
door (G), securing with two door pull screws.
Repeat for remaining door pull (II).
Hardware Used
II Door Pull x 2
15
II
G
H
16. Install the doors
I. Loosen the screws on the hinge arms and plates pre-attached on the walls (E and F).
II.Pick up left door (G) and attach it to left outer wall (E) by engaging both door hinges
simultaneously. Please follow the steps below to combine the door hinges together.
i. Extend both hinge arms on the left door (G) to open position.
ii. Insert the “J” hooks beneath the hinge arms into the lugs on mounting plates pre-attached on
left outer wall (E).
iii. Press lightly on the end of both hinge arms to engage the catch.
iv. To remove the hinge arms from the mounting plates, press gently in the release lever on the
back of hinge arms.
III.Once assembled, go back and fully tighten all screws.
IV.Repeat the same procedure to attach the other right door (H) at the opposite side.
V. Open and close the doors to make sure they are aligned and shut correctly. If necessary,
adjust the screws for a good fit.
16
Release lever
I/F
(i)
“J” hook
(ii) (iii)
I
II
III
F
E
G
H

13
ASSEMBLY INSTRUCTIONS (CONTINUED)
17. If you need to adjust the doors, do so in the following manner.
To adjust door up or down, loosen screws (a) on both hinges, adjust door, and retighten screws.
To adjust door left or right, turn screws (b) on both hinges, in and out.
To adjust door in or out, loosen screws (c) on both hinges, adjust door, and retighten screws.
17
1
1
b
a
1
a
3
c
1
c
3
2
2
22
2
2
NOTE: Use the pre-assembled levelers on the base
of the fireplace to level the unit. Twist the levelers
counterclockwise to increase the height, twist the
levelers clockwise to decrease the height.
Assembly is now complete. With the help of another
person, move the assembly to the final desired
location. Once in final position you may plug the
heater into the power outlet.

14
OPERATING INSTRUCTIONS
Control Panel Remote Control
To use the remote control, first remove
the plastic tab by gently pulling it out of
remote control.
Controls and Display
The control panel will display the heater setting when the unit power is turned ON. Whichever control icon
you press will display the current setting of the corresponding function. Press the control icon again to adjust
the setting. Following adjustment of any setting(s), the unit will resume to display the heater setting after 5
seconds.
Power Function
• When the unit is plugged-in but not in use, F or C will illuminate to indicate that it is in stand-by
mode.
• Press the POWER ICON to turn the main power to the unit ON or OFF.
• When the unit is powered ON, the control panel will display the heater setting to indicate the unit
has power.
• Functions stored in memory will resume at the last setting.
• When the unit is powered OFF, the fan will continue to blow for a 40 second cool-down cycle prior
to shutting down (a countdown will be displayed).
Flame Brightness Function
• Press the FLAME BRIGHTNESS ICON to display the current ame brightness setting.
• Press the FLAME BRIGHTNESS ICON again to scroll down through the ame brightness settings:
5, 4, 3, 2, 1, OF (OFF).
Flame Speed Function
• Press the FLAME SPEED ICON to display the current ame speed setting.
• Press the FLAME SPEED ICON again to scroll down through the ame speed settings: 5, 4, 3, 2, 1.

15
OPERATING INSTRUCTIONS (CONTINUED)
Heater Function
• Press the HEATER ICON to display the current heater setting.
• Press the HEATER ICON again to scroll down through the heater settings.
Note: Long-hold the icon to quickly scroll through settings.
• Set the heater to “HI” (High) to have the heater run continually.
• Set the heater to “OF” (OFF) to use the ame functions without heat.
• This heater has a thermostat sensor to control the ambient temperature in the surrounding area
of the fireplace. The heater will cycle ON and OFF to maintain the selected temperature. The
thermostat setting range is 90ºF (43°C) to 65°F (18°C).
Note: This may not exactly match the room thermostat reading as their sensors are located in
different areas.
• Hold down the FLAME SPEED ICON for 10 seconds to toggle between Fahrenheit and Celsius. “F”
or “C” will be displayed on the control panel (°F/°C can only be toggled from the control panel and
will not work if using the remote control).
• See HEATER OVERRIDE section to disengage the heater.
Sleep Timer Function (Remote Control Only)
• The Sleep TIMER function will set a countdown to shut down the unit’s main power.
• Press the TIMER ICON to display the current Sleep Timer setting.
• Press the TIMER ICON again to scroll through the timer settings, which are: 30 (minutes), 1H, 2H,
3H, 4H, 5H, 6H, 7H, 8H, 9H, OF (OFF).
• When the timer reaches zero, it will turn OFF the main power and will maintain all the settings in
memory.
HEATER OVERRIDE
The power to the heater can be disengaged to prevent the heater from being accidentally or unintentionally
powered on. This feature is primarily added to help prevent children from powering on the heater when it is not
desired.
Note: The heater override can only be set from the control panel and will not work if using the remote control.
• First turn the main power OFF. Press the POWER ICON; as the heater setting display is ashing, press the
POWER ICON again and long-hold 20 seconds. The E3 symbol will display to indicate that the heater is
now disengaged.
• Note: The Flame and Timer functions will operate normally. Only the heater is disengaged.
• Repeat the same process to re-engage the heater function. The E3 symbol will change back to display the
heater setting when the heater is re-engaged.
MEMORY FUNCTION
• This unit has a memory function that allows you to turn off the MAIN POWER and retains all the other
function settings (excluding the SLEEP TIMER function).

16
CARE AND MAINTENANCE
• Make sure the unit is turned OFF, unplugged and the heating elements of heater are cool whenever you are
cleaning the heater or fireplace.
• Clean the metal trim using a water-dampened soft, clean cloth. DO NOT use brass polish or household
cleaners as these products will damage the metal trim.
• The motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life
and require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater and air intake/
output vents are recommended.
• When the heater is not in use, the power cord should be stored properly to avoid contact with hot or sharp
objects.
• Any other servicing should be performed by an authorized service representative.
• Tips for using touch-up pen (JJ): For scratches, stroke in direction of scratch. For worn areas, stroke in the
direction of wood grain. Rub excess colorant promptly with a soft cloth.
Replacing the Remote-Control Battery
When the remote control (O) stops operating or its range
seems reduced, it is time to replace the battery. Note: The
battery should be removed if the product is to be left unused
for a long time.
1. The battery compartment is located on the back end of the
remote control (O).
2. Press the small tab inward as you slide the battery door
open and remove the old battery.
3. Insert a new CR2025 lithium battery (not included),
checking that the + and - sides of the battery match the
inside of the battery compartment.
4. Re-insert the battery door.
BATTERY
O
Note: Non-rechargeable batteries are not to be recharged. Exhausted batteries are to be removed from the
product.
Harmful if swallowed.
Disposal of Used Battery
A battery may contain hazardous substances that could be endangering the environment and human health.
• This symbol marked on the battery and/or packaging indicates that used
battery shall not be treated as municipal waste. Instead it shall be left at
the appropriate collection point for recycling.
• By ensuring the used battery is disposed of correctly, you will help
prevent potential negative consequences for the environment and human
health. The recycling of materials will help to conserve natural resources.
• Do not dispose of battery in fire. Battery may explode or leak.
For more information about collection and recycling of used battery, please
contact your local municipality, your waste disposal service or the
point-of-sale where you purchased this battery.

17
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Error E1 displayed on
control panel.
The overheat sensor has
been engaged.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding the
heater.
Error E2 displayed on
control panel.
The thermostat sensor
is broken or not working
correctly.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding the
heater.
Error E3 displayed on
control panel.
Heater override function is
engaged.
See page 15 Heater Override Section for more details.
No power. The unit does not have
power.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the unit is
powered on.
No ame effect but the
unit is powered on.
The ame effect is
powered off.
Push the ame brightness button until desired level is
achieved.
USB cable. Connect the USB cable into the USB port behind the
Fireplace Grate.
Heater and blower
do not power on but
rest of functions are
working.
Heater setting. Set the heater to "HI" (High) to have the heater run
continually.
Power cord gets warm
to the touch.
Normal operation. This is normal for a heater appliance as it requires more
current to operate. Check the connections of the appliance
cord and the outlet. Make sure the plug fits tightly into the
outlet. During use, check the plug and outlet frequently to
determine if it is HOT; if so, discontinue use of the appliance
and consult with a qualified technician to check or change
the overheating outlet(s).
Remote control does
not work.
Weak or failing battery. Replace with 1 CR-2025 battery (See page 16 for more
information).
Remote control signal
is weak and only work
sometimes.
Pressing the buttons too
quickly.
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Using the remote control
too far away or at an off
angle.
Move closer to the insert; the remote control will only work
within a distance of 20 feet and 45 degrees to either side
from the front of the fireplace insert.
Fan motor continues
to blow after the unit is
powered off.
Normal operation. This is a standard feature; the blower runs for an additional
time to cool off the heater tubes.

18
ONE-YEAR LIMITED WARRANTY
The manufacturer warrants that your new electric fireplace is free from manufacturing and material
defects for a period of one year from date of purchase, subject to the following conditions and
limitations.
Install and operate this electric fireplace in accordance with the installation and operating instructions
furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or
misuse of the product shall nullify this warranty.
This warranty is non-transferable, and is made to the original owner, provided that the purchase was
made through an authorized supplier of the product.
The warranty is limited to the repair or replacement of part(s) found to be defective in material or
workmanship, provided that such part(s) have been subjected to normal conditions of use and service,
after said defect is confirmed by the manufacturer’s inspection.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of the defective part(s).
Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor
shall the manufacturer assume responsibility for same.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential
loss or damage arising out of the use, or inability to use the product, except as provided by law.
All other warranties-expressed or implied-with respect to the product, its components and accessories,
or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other
liabilities with respect to the sale of the product.
The warranties as outlined within this document do not apply to non-accessories used in conjunction
with the installation of this product.
This warranty is void if:
1.The fireplace is subjected to prolonged periods of dampness or condensation.
2.Any unauthorized alteration, willful abuse, accident, or misuse of the product.
3.You do not have the original receipt of purchase.

19
REPLACEMENT PARTS LIST
For replacement parts, call our customer service department at 1-704-461-2414, 8:30 a.m. - 5 p.m.,
EST, Monday - Friday.
P
ONML
Q LLR KK
PART DESCRIPTION PART #
L Fireplace Brick Wall 1372KDI-36-268-INSERT WALL BRICK
M Fire Log FIRE LOG 4
N Fireplace Grate GRATE D
O Remote Control RC-HE85EL01
P Heater KDI-01-36
QBafe GRATE D BAFFLE
R Fireplace Glass Front 1372KDI-36-GLASS FRONT
KK Hardware Pack
(OX-0810) 1372KDI-36-268-HARDWARE PACK
LL Glass Clips GLASS CLIPS