H-TEK UC803(P) User manual

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UC803(P)
Version:1.0.3.82
ENTERPRISE HD IP PHONE
[email protected]
Hanlong Technology(Nanjing) Co., Ltd 86-25-84658050 www.h-tek.com

Notices Information
1
Notices Information
Copyright
Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at
any time. And all the illustrations and instructions in this paper are subject to the copyright
protection of legal law. No parts of this document may be used or reproduced, transmitted by the
third parties for any purposes without the express written permission of Nanjing Hanlong
Technology Co., LTD.
When this document is made available on www.h-tek.com , Hanlong Technology Co., LTD. gives
its right to download and print copies of this content only for private use as a user manual. No
parts shall have the right to alter, modify or use as commercial means without the express written
permission of Nanjing Hanlong Technology Co., LTD.
Safety cautions
To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage
the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other
liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.

Notices Information
2
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage
the surface or internal electronics of the phone.

Table of Content
3
Table of Content
Notices Information........................................................................................................................1
Copyright ..................................................................................................................................1
Safety cautions..........................................................................................................................1
WEEE Warning.........................................................................................................................1
Cleaning....................................................................................................................................2
Table of Content .............................................................................................................................3
Getting Started................................................................................................................................7
Packing List ..............................................................................................................................7
Phone Installation......................................................................................................................9
1. Attach the Foot stand.....................................................................................................9
2. Connect the Handset and optional Headset.................................................................10
3. Connect the Network and Power.................................................................................11
Initialization............................................................................................................................11
Status.......................................................................................................................................12
Registration.............................................................................................................................14
Idle Screen ..............................................................................................................................16
Getting Familiar with Your Phone...............................................................................................17
Hardware Components Preview..............................................................................................17
Icon Preview ...........................................................................................................................19
LED Instruction.......................................................................................................................21
Power Indicator LED ......................................................................................................21
Line LED:(Line or Memory Key set as Line).................................................................21
BLF or BLF List Key LED :( Line/Memory Key set as BLF)........................................21
Shared Line Key LED :( Line/Memory Key set as Shared Line) ...................................22
Other Key Led.................................................................................................................22
User Interface..........................................................................................................................22
Memory Key Function Overview ...........................................................................................24
Basic Features Configuration.....................................................................................................26
Web Login...............................................................................................................................26
Administrator Password..........................................................................................................27
Basic Network Setting ............................................................................................................28
WAN Port ........................................................................................................................29
PC Port............................................................................................................................31
Language.................................................................................................................................33
Time and Date.........................................................................................................................34
Ring Tone................................................................................................................................37
Volume....................................................................................................................................38
Screen Saver............................................................................................................................40
Backlight.................................................................................................................................42

Table of Content
4
Contact Management ..............................................................................................................43
Local Directory.......................................................................................................................43
Remote Phonebook.................................................................................................................47
Call History.............................................................................................................................48
LDAP Phonebook ...................................................................................................................51
Broadsoft Phonebook..............................................................................................................53
Call log....................................................................................................................................54
Other features settings................................................................................................................55
Dial Plan..................................................................................................................................55
Emergency Call.......................................................................................................................56
LED Status Setting..................................................................................................................57
Action URL.............................................................................................................................58
Softkey Layout........................................................................................................................59
Programmable Key .................................................................................................................60
Basic Call Features......................................................................................................................61
Place a Call .............................................................................................................................61
End a Call................................................................................................................................63
Receive a Call.........................................................................................................................63
Incoming Call Show Mode .....................................................................................................64
Auto Answer ...........................................................................................................................65
Call Hold.................................................................................................................................65
Call Transfer............................................................................................................................66
Call Conference.......................................................................................................................70
Call Forward ...........................................................................................................................71
Call Return..............................................................................................................................74
Call Waiting Tone....................................................................................................................75
Anonymous Call .....................................................................................................................76
Reject Anonymous..................................................................................................................77
Call Mute ................................................................................................................................77
DND........................................................................................................................................78
Key as Send.............................................................................................................................
78
No Key Entry Timeout............................................................................................................79
Keypad Lock...........................................................................................................................80
Hot Line ..................................................................................................................................81
Function Key Features Settings.................................................................................................82
Line .........................................................................................................................................82
Speed Dial...............................................................................................................................83
BLF.........................................................................................................................................84
BLF List..................................................................................................................................85
Voice Message.........................................................................................................................87
Direct Pickup ..........................................................................................................................87
Group Pickup..........................................................................................................................88
Call Park..................................................................................................................................89

Table of Content
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Intercom..................................................................................................................................90
DTMF .....................................................................................................................................92
Prefix.......................................................................................................................................93
Local Group ............................................................................................................................94
XML Group.............................................................................................................................95
LDAP......................................................................................................................................96
XML Browser .........................................................................................................................97
Broadsoft Group......................................................................................................................98
Conference..............................................................................................................................99
Forward...................................................................................................................................99
Transfer.................................................................................................................................100
Hold.......................................................................................................................................101
Group Listening ....................................................................................................................102
DND......................................................................................................................................102
Redial....................................................................................................................................103
SMS.......................................................................................................................................104
Send SMS......................................................................................................................104
Set SMS Memory Key..................................................................................................105
Record...................................................................................................................................105
URL Record..........................................................................................................................106
Paging ...................................................................................................................................107
Shared Line...........................................................................................................................107
Public Hold ...........................................................................................................................109
Private Hold ..........................................................................................................................109
Share line ..............................................................................................................................110
Hot Desking..........................................................................................................................111
ACD (Pending) .....................................................................................................................113
Zero Touch............................................................................................................................114
Upgrade.......................................................................................................................................115
Factory Reset ........................................................................................................................115
Pcap Feature..........................................................................................................................115
System Log ...........................................................................................................................116
Upgrade.................................................................................................................................117
Configuration File.................................................................................................................119
Troubleshooting..........................................................................................................................120
Why is the phone LCD screen blank?...................................................................................120
Why does the phone display "Network Unavailable"? .........................................................120
Why can’t I get a dial tone? ..................................................................................................121
Where to set the tone?...........................................................................................................121
How to download XML Configuration? ...............................................................................121
How to Import Trusted CA certificate?.................................................................................121
How to Import Server CA certificate? ..................................................................................122
How to use Vlan?..................................................................................................................122

Table of Content
6
How to use LLDP?................................................................................................................123
How to Set LCD and Web GUI：.........................................................................................123
How to Upgrade via FTP? ....................................................................................................123
How to make Ringtone?........................................................................................................123
How to use Open VPN?........................................................................................................123
Provisioning Guide on Free PBX:.........................................................................................123
Failover Notes.......................................................................................................................124
How to Use Auto Provision Phonebook?..............................................................................124
All Documents ......................................................................................................................124

Getting Started
7
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand
3. Handset

Getting Started
8
4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference

Getting Started
9
Phone Installation
1. Attach the Foot stand

Getting Started
10
2. Connect the Handset and optional Headset

Getting Started
11
3. Connect the Network and Power
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display "Booting"

Getting Started
12
And then show “Initializing “during the initialization.
By default the phone attempts to contact a DHCP server in your network in order to obtain its
valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The
information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware),
Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status
of accounts)
To view the phone status via phone interface:
1. Press Menu →Status →Information / Network
2. Press Menu →Status →Network

Getting Started
13
3. Press Menu →Status →Accounts
To view the phone status via Web interface:
1. Login webpage (for How to login, please refer to Web Login)
2. View the information of Version, Account and Network.

Getting Started
14
Registration
To register via phone interface:
1. Press MenuSettingAdvanced settings (default password: admin)Accounts
2. Select the desired account
3. Select Enable for Account active
4. Filled the SIP Server
5. Filled the Failover SIP server if need (Optional)
6. Filled the Outbound Proxy (Optional)
7. Filled the SIP User ID, Authenticate ID
8. Filled the password, Name (shown on LCD) and Ringtone.
9. Press Save to save the configuration.

Getting Started
15
To register via web interface:
1. Login webpage and Click AccountBasic
2. Select the desired Account
3. Select Yes forAccount Active
4. Filled the Primary SIP SERVER and other account information
5. Click to save the configuration.
Note:
1. All fields with * must be filled. If changed, it requires a phone restart.

Getting Started
16
2. Account Status says the account registered successfully or not.
3.
When change the account information via phone, it will shown Restart note when back to idle
page.
Idle Screen
Name Description
1. Date&Time It shows the phone’s time & date
. For Date&time setting, see
Time&Date
2. Notice It shows the phone features status, More see Icon Preview
3. Line Keys
This area shows the four line key labels. Line keys are also can be
used as other function keys. For more information you can refer to
Memory Keys
4. Soft Key
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”. More to see
Programmable Key
5. First Account This shows the first account. User can use to
change the default use account.

Getting Familiar
with Your Phone
17
Getting Familiar with Your Phone
Hardware Components Preview
Item Description
LCD screen To Presentation
all information about the date& time, accounts,
soft keys, messages, calls and other some information.
Power Indicator LED To indicate the power status
Line keys
The phone supported up to 4 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming
Soft keys Labels automatically to identity their context-sensitive features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shows on the
screen.
Right arrow key: To move right of the selection

Getting Familiar
with Your Phone
18
shows on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key 1. To mute the voice during the call (green light).
2. To un-mute the call.
Memory Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Hold
13. Conference
14. DND
15. Redial
16. Transfer
17. SMS
18. Hot -desking
19. Call Return
20. Paging
21. Record
22. Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red:A call incoming

Getting Familiar
with Your Phone
19
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
Speaker Press this button to place a call in hands-free mode.
Volume
To decrease the volume.
To increase the volume.
Alphanumeric keypad To enter the phone numbers, letters and so on.
Message To indicator the New message, and press to read.
Headset
To indicate that the phone is or not in Headset mode.
Icon Preview
Icon Description
Network
Registered succeed
Unregistered
Speakerphone mode
Handset mode
Headset mode
Mute