Haivision Stingray 2 User manual
Stingray 2
™Set Top Box
User’s Guide
Version 6.0
VF-STB-UG02-600
Issue 01
Copyright
©2011 Haivision Network Video. All rights reserved.
Document Number: VF-STB-UG02-600
Version Number: v6.0-01
This publication and the product it describes contain proprietary and confidential informa-
tion. No part of this document may be copied, photocopied, reproduced, translated or
reduced to any electronic or machine-readable format without prior written permission of
Haivision Network Video. The information in this document is subject to change without
notice. Haivision Network Video assumes no responsibility for any damages arising from
the use of this document, including but not limited to, lost revenue, lost data, claims by third
parties, or other damages.
If you have comments or suggestions concerning this user’s guide, please contact:
Technical Publications Department
Haivision Network Video
4445 Garand
Montréal, Québec, H4R 2H9 Canada
Telephone: 1-514-334-5445
Trademarks
The Haivision logo, Furnace, Mako, Makito, Barracuda, HaiPLAY, Piranha, InStream,
Stingray
2, Torpedo, and CoolSign are trademarks of Haivision Network Video. All other
brand or product names identified in this document are trademarks or registered trademarks
of their respective companies or organizations.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or regis-
tered trademarks of HDMI Licensing LLC.
Third Party License Information
Haivision is grateful to the FreeType Project Team for making available the FreeType code.
The license to use the FreeType code and to distribute derivative works requires that the
distribution documentation provide a disclaimer stating that the software is based in part on
the work of the FreeType Team.
For more information, please refer to the FreeType web page at www.freetype.org.
Safety Guidelines
Stingray 2 User’s Guide, v6.0, Issue 01 3
Safety Guidelines
Use the following guidelines when unsafe conditions exist or when potentially hazardous
voltages are present:
• Always use caution and common sense.
• To reduce the risk of electrical shock, do not operate equipment with the cover
removed.
• Repairs must be performed by qualified service personnel only.
Antistatic Precautions
Electrostatic discharge (ESD) results from the buildup of static electricity and can cause
computer components to fail. Electrostatic discharge occurs when a person whose body
contains a static buildup touches a computer component.
The equipment contains static-sensitive devices that may be easily damaged, and proper
handling and grounding is essential. Use ESD precautionary measures when installing
systems or cards, and keep the parts and cards in antistatic packaging when not in use. If
possible, use antistatic floorpads and workbench pads.
Improper handling and/or installation practices may VOID the warranty.
CAUTION When handling components, or when setting switch options, always use an
antistatic wrist strap connected to a grounded equipment frame or chassis. If a wrist strap
is not available, periodically touch an unpainted metal surface on the equipment. Never
use a conductive tool, such as a screwdriver or a paper clip, to set switches.
Statement of FCC Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired opera-
tion.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Stingray 2 User’s Guide, v6.0, Issue 01 4
Table of Contents
Safety Guidelines...................................................................................................................... 3
Antistatic Precautions......................................................................................................... 3
Statement of FCC Compliance ................................................................................................. 3
About This Guide ..................................................................................................... 6
Reliability of Information ......................................................................................................... 7
Obtaining Documentation......................................................................................................... 7
Related Documents ................................................................................................................... 7
Service Support......................................................................................................................... 7
Document Conventions............................................................................................................. 7
Safety Information.............................................................................................................. 8
Product Overview .................................................................................................... 9
Feature Details ........................................................................................................................ 10
Package Contents ................................................................................................. 12
Safety First.............................................................................................................................. 12
Connecting the Stingray 2 ................................................................................... 13
Operating the Stingray 2 ..................................................................................... 15
LED Status Indicator (Front Panel) ........................................................................................ 16
Initial Setup ............................................................................................................ 17
Using the Remote Control ................................................................................... 22
General Controls ..................................................................................................................... 24
POWER............................................................................................................................ 24
HELP................................................................................................................................ 24
CHANNEL UP / DOWN ................................................................................................. 24
VOLUME UP / DOWN ................................................................................................... 24
MUTE............................................................................................................................... 24
GUIDE ............................................................................................................................. 24
NAVIGATION ARROWS .............................................................................................. 25
INFO................................................................................................................................. 25
Table of Contents
Stingray 2 User’s Guide, v6.0, Issue 01 5
SEARCH .......................................................................................................................... 25
SLEEP .............................................................................................................................. 26
SWAP............................................................................................................................... 26
V1, V2, V3 ....................................................................................................................... 26
CHANNEL SELECTION ................................................................................................ 26
ENTER / FLASHBACK .................................................................................................. 26
MENU Items........................................................................................................................... 26
Favorites (V1, V2, V3)..................................................................................................... 26
ToDo List ......................................................................................................................... 27
System Settings ................................................................................................................ 27
SHUTTLE Controls (Video on Demand)............................................................................... 29
BOOKMARK................................................................................................................... 29
Appendix A: Technical Specifications
Video Decoding ...................................................................................................................... 31
Audio Decoding...................................................................................................................... 31
Audio/Video Interfaces........................................................................................................... 32
IP Networking......................................................................................................................... 32
Management Interfaces........................................................................................................... 32
Physical Specifications ........................................................................................................... 33
Regulatory/Compliance .......................................................................................................... 33
Appendix B: Warranty Information
Haivision Network Video One (1) Year Limited Warranty ................................................... 34
test
Stingray 2 User’s Guide, v6.0, Issue 01 6
About This Guide
Welcome to the User’s Guide for Haivision’s Stingray 2™Set Top Box (STB), Version 6.0.
This guide provides an introduction to the features and describes how to set up and operate
the Set Top Box.
Topics In This Section
Reliability of Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Obtaining Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Service Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About This Guide
Reliability of Information
Stingray 2 User’s Guide, v6.0, Issue 01 7
Reliability of Information
The information contained in this user’s guide has been carefully checked and is believed
to be entirely reliable. However, as Haivision Network Video improves the reliability,
function, and design of its products, the possibility exists that this user’s guide may not
remain current.
If you require updated information, or any other Haivision product information, contact:
Haivision Network Video
4445 Garand
Montréal, Québec, H4R 2H9 Canada
Telephone: 1-514-334-5445
Email: [email protected]
Or visit our website at: http://www.haivision.com.
Obtaining Documentation
You may download the firmware and this user’s guide through Haivision’s Download
Center at http://www.haivision.com/download-center/.
Related Documents
In addition to this user’s guide, the following documents are also available through
Haivision’s Download Center (link above):
•InStream User’s Guide
Service Support
Haivision Network Video is committed to providing the service support and training
needed to install, manage, and maintain your Haivision equipment.
For more information regarding service programs, training courses, or for assistance with
your support requirements, contact Haivision Technical Support via our Support Portal on
our website at: https://www.haivision.com/support/.
Document Conventions
The following document conventions are used throughout this user’s guide.
TIP The light bulb symbol highlights suggestions or helpful hints.
About This Guide
Document Conventions
Stingray 2 User’s Guide, v6.0, Issue 01 8
NOTE The hand symbol indicates a note, containing special instructions or information
that may apply only in special cases.
IMPORTANT Indicates an emphasized note. It provides information that you should
be particularly aware of in order to complete a task and that should not be
disregarded. IMPORTANT is typically used to prevent loss of data.
CAUTION Indicates a potentially hazardous situation which, if not avoided, may result in
damage to data or equipment, or minor to moderate injury. It may also be used to alert
against unsafe practices.
WARNING Indicates an imminently hazardous situation which, if not avoided, could
result in serious injury or death.
Safety Information
The CAUTION and WARNING notices shown above are not only preventative measures
designed to uphold the safety of both the service engineer and operator, but also enhance
equipment reliability.
The definitions and symbols for CAUTION and WARNING comply with ANSI Z535.2,
American National Standard for Environmental and Facility Safety Signs, and ANSI
Z535.4, Product Safety Signs and Labels, issued by the American National Standards
Institute.
Stingray 2 User’s Guide, v6.0, Issue 01 9
Product Overview
The Stingray 2 Set Top Box (STB) is a compact InStreamenabled IP video appliance that
delivers high definition content to flat panel displays for Furnace IP video systems. The
Stingray 2 may be used for both user and administrator controlled environments. Stingray 2
STBs can be centrally managed, are easy to provision, and never require manual updating.
Figure 1 Front Panel View
Easy Installation, No Updating
The Stingray 2 is a dedicated hardware platform that supports Furnace’s InStream “zero
footprint” player. Upon power up, the Stingray 2 communicates directly with the Furnace
Portal Manager server to obtain the latest available InStream client. During operation, the
Stingray 2 maintains constant communication with the Portal Manager assuring that 1) the
video available is in line with any Conditional Access rights assigned, 2) the guide data is
updated regularly, 3) any video access is logged into the VF Reports system, and 4) the
administrator can have complete control over the Stingray 2 using Furnace’s VF Command
& Control module.
Harmonized with InStream
The InStream client for the Stingray 2 is almost identical in look and feel to those available
on desktop systems. Extended control is available by using the hand-held IR (infrared)
remote control provided. Channel guides, electronic programming guides, and VoD
content is updated constantly. The Video-on-Demand experience is also identical to that
available on the desktop, with full fast forward and rewind available at any speed and
searchable HotMarksallowing users to access content directly without visual searches.
Product Overview
Feature Details
Stingray 2 User’s Guide, v6.0, Issue 01 10
Central Control
VF Command & Control allows administrators to control individual, groups, or all
Stingray
2 STBs on the Furnace network on an ad-hoc or scheduled basis. Typical use cases
of this feature include:
• Changing a group of Stingray 2s to a particular channel for controlled HD signage.
• Allowing users in a common area to have channel control to the display but returning
the Stingray
2 to a pre-established channel on a schedule (perhaps every half hour).
• Turning off the output of all Stingray 2s after hours so the connected displays go into
low power standby mode.
• Sending a message (perhaps with scrolling text overlays) to Stingray 2s in a certain
area that an event is pending.
The Furnace can even be integrated with an emergency messaging system.
Flexible Decoding and I/O
The Stingray 2 supports most MPEG standards, including SD and HD H.264. The
Stingray
2 can also support specific computer resolutions, useful when a live computer
source (such as a centrally located signage system player) is connected to a Makito encoder.
The Stingray 2 comes standard with HDMI, Component Analog (Y,Pb,Pr), S-video, and
Composite outputs. The STB is also equipped with a secondary Ethernet network interface
to allow another device to share the Ethernet connection, for example, to connect a PC to
the network through the Stingray
2.
Content Protection
The Stingray 2 complies with the Furnace IP video end-to-end security framework and
supports AES decryption of multicast or unicast signals. This is especially important for
deployments where live video is transmitted to guarantee protection against recording, for
example, live professional sports (where content is valuable to the owners) or medical
procedures (to ensure patient confidentiality).
Setup Made Easy
The Stingray 2 is easily installed without technical expertise. After you connect it to the
network, it provisions itself automatically and a minute or so later plays the selected
multicast or unicast content to the connected television.
Feature Details
• SD/HD Set Top Box
• InStream viewer compatible
• VF Now video-on-demand support
• Easily administered via VF Command & Control (VFC2)
Product Overview
Feature Details
Stingray 2 User’s Guide, v6.0, Issue 01 11
• VF Conditional Access compatible
• Limited support for playing dual-stream assets (one track at a time with Swap
capability)
• OnGuidecompatible with up to two weeks of program guide data
• Closed captioning support
• AES Decryption
• 32-bit color graphics with alpha-blending
• IR Remote Control standard
• Automatic provisioning and upgrades provided over network
• Metal box enclosure with anti-slip feet
Figure 2 Back Panel View
For additional details, please refer to “Technical Specifications” on page 30.
Stingray 2 User’s Guide, v6.0, Issue 01 12
Package Contents
The Stingray 2 Set Top Box package includes the following components:
• 1 - Stingray 2 Set Top Box
• 1 - Power Supply Unit (PSU) and A/C power cord
• 1 - A/V cable (Composite video, left and right baseband audio)
• 1 - Infrared (IR) remote control
Other A/V cables such as Component Analog or HDMI must be purchased separately.
Safety First
Please pay particular attention to the following points in order to help protect yourself and
the STB:
• Refer to “Safety Guidelines” on page 3.
• The Stingray 2 contains no user serviceable parts. Opening the STB will void the
warranty.
• Only connect the unit to a compatible power source.
• If you experience any issues or problems, consult your local service provider or
support organization.
Stingray 2 User’s Guide, v6.0, Issue 01 13
Connecting the Stingray 2
To connect the Stingray 2:
1. Connect the “PRIMARY” RJ45 Ethernet port to your network using a Cat5 STP cable
(not included).
2. (Optional) Connect the “SECONDARY” Ethernet port to the Ethernet port on a PC
(i.e., to connect the PC to the network using the Stingray
2 as a pass-through).
By default, the SECONDARY port works automatically when plugged in; however, it
can be disabled as a configuration option by your service provider (by editing the
STBImage profile).
NOTE The Stingray 2 has a built-in hardware Ethernet switch to manage traffic for both
the PRIMARY and SECONDARY ports.
Figure 3 Back Panel Connectors
DC power Ethernet
(10/100 BASE-TX)
HDMI Composite
Video
Audio L+R
DC cable lock hook Component (Y,Pb,Pr) Kensington lock hole
SPDIF
[N/S]
RS-232C
[N/S]
IR OUT
[N/S]
Connecting the Stingray 2
Safety First
Stingray 2 User’s Guide, v6.0, Issue 01 14
3. Connect the video and audio output jacks to the television, using the appropriate
connector:
•Component Analog (Y,Pb,Pr) Video+Baseband Audio: Use a component cable
(must be purchased separately) to connect the Component Analog (Y,Pb,Pr) jacks.
For audio, use the A/V cable (provided) to connect the Baseband audio (red/white
RCA jacks) jacks.
•Composite Video+Baseband Audio: Use the A/V cable (provided) to connect the
Composite video (yellow RCA jack) and Baseband audio (red/white RCA jacks)
jacks.
•HDMI Audio+Video: Use an HDMI cable to connect the HDMI jack.
4. Connect the Power Supply Unit (PSU) to the DC power input jack on the Stingray 2.
5. Then connect the A/C power cord to the PSU and insert the plug into an A/C outlet.
Use only the A/C power cord provided with the PSU.
NOTE The SPDIF, RS-232C, and IR Out interfaces are not supported [N/S].
Stingray 2 User’s Guide, v6.0, Issue 01 15
Operating the Stingray 2
The Stingray 2 Set Top Box (STB) automatically provisions itself with an application from
the network. Whenever power is initially applied to the STB (or reapplied after power loss),
it must be provisioned from the network to operate properly.
NOTE The Ethernet input and video and audio outputs must already be connected (as
described in the previous section “Connecting the Stingray 2”).
To operate the Stingray 2:
1. Turn on the television and select the A/V input video mode corresponding to the
Stingray
2 video connection (i.e., Composite, Component or HDMI).
2. Observe the Haivision splash screen. Within a minute or so the provisioning process
should finish and the STB is ready for use.
3. If the STB has been configured with a locked screen (i.e., to require users to enter a
PIN to unlock the STB whenever it is powered up or comes back out of standby
mode), you will be prompted to enter your PIN.
Type the PIN on the remote control and press the OK button.
Immediately after provisioning, the Stingray 2 normally tunes to a channel and begins
to play audio and video.
4. Adjust your television volume to a comfortable level and then use the Stingray 2
remote control to mute or adjust the volume of the STB.
Pressing the “Power” button on the remote control toggles the STB box between power
on and standby mode.
NOTE If provisioning fails, contact your local service provider or help desk.
TIP To display closed caption text, enable the closed captioning feature of your television.
Closed caption data is passed through the STB and straight to the television when
available in the tuned stream (Composite output only). However, the STB has no control
over the CC display.
Operating the Stingray 2
LED Status Indicator (Front Panel)
Stingray 2 User’s Guide, v6.0, Issue 01 16
LED Status Indicator (Front Panel)
The Stingray 2 has a single LED that indicates power, standby mode, and IR reception
status (shown in the figure below).
LED Color/Description Indication
Green The Stingray 2 is powered on and out of standby
mode.
Flashing Indicates IR reception when a remote control button is
pressed.
Red Indicates standby mode.
Figure 4 Front Panel Connectors
LED IR Receiver USB 2.0 / 1.1 Port
[N/S]
NOTE The USB port is not supported [N/S].
Stingray 2 User’s Guide, v6.0, Issue 01 17
Initial Setup
In most cases, simply turning on the STB is sufficient and a first-time setup is not required.
However, in some cases, it may be necessary to interrupt the bootup process and configure
the STB before it will boot correctly. For example, if there are multiple video services
available on your network, it may be necessary to select the proper “realm” to which the
STB will connect. Also, if your network is not DHCP-enabled, it may be necessary to
configure the network settings of the STB before it will boot.
NOTE Before proceeding, make sure the STB has been correctly connected to the
network and to a television monitor. See “Connecting the Stingray 2” on page 13.
To configure the STB settings:
When you plug in the power, the STB begins to boot up and you will see the progress
display on the monitor. Note that each icon on the bottom of the display corresponds to a
bootup phase, and will be greyed out until that phase is underway or complete.
Initial Setup
Stingray 2 User’s Guide, v6.0, Issue 01 18
1. To interrupt the bootup process, click the Up ARROW on the remote control.
NOTE You can interrupt the bootup process up until the third icon is lit, indicating that the
STB has located an available provisioning server.
2. When prompted, enter your password.
The STB is typically shipped with no “read” password set; the default “write” pass-
word is 1234.
3. On the Settings options menu, select the item to configure.
For example, you can select an existing “realm” which the STB will “autodiscover”
upon bootup, or you can manually enter the IP address of the device to which the STB
will connect.
TIP The default realm is VFServer.
Initial Setup
Stingray 2 User’s Guide, v6.0, Issue 01 19
4. To connect to an existing “realm”, select Choose Realm.
a. On the Choose Realm page, highlight your selection from the list.
b. Select Accept Changes.
c. When prompted, enter your password.
5. If your provisioning server is not available in the list of available realms, you may
enter its IP address directly. To do so, from the Settings options page, select Manual
Provisioning.
Initial Setup
Stingray 2 User’s Guide, v6.0, Issue 01 20
a. On the Provisioning Address page, type in the IP Address of the licensing server
or portal server. The default port number is 4902.
b. Select Accept Changes.
c. When prompted, enter your password.
NOTE The STB will either connect to a “realm” if available and selected, or it will use the
Provisioning Address. The most recent selection will take precedence.
6. To configure the network settings for the STB, on the Settings options page select
Network Settings.
By default, DHCP is enabled for the STB.
Table of contents
Other Haivision Set-top Box manuals
