Hamilton Air 5000 Series Supplement

08-315 (3/6/12)
5000 Series Audio/Video System
Installation & Service Manual

2 08-315 (3/6/12)
Description.........................................................................................3
System Configuration........................................................................3
Cable Considerations.........................................................................4
Matrix Installation.............................................................................4
Matrix / System Wiring Diagram......................................................5
Lane Speaker/Driver Kit Installation.................................................6
Cat 5 Lane Speaker/Driver Kit Installation.......................................7
Wireless Headset Installation.............................................................8
E10052 Wireless Expansion Adapter................................................9
5512 Remote Handset Installation.....................................................9
5012 Remote Handset Installation...................................................11
5570/5571 Remote Customer Audio Consoles................................12
5572/5573 Remote Customer “In Wall” Audio Consoles...............13
Auto-Greeter Board Installation & Use...........................................15
5550 (Current Style) Teller Video Unit Installation........................17
5550 (Original Style) Teller Video Unit Installation.......................19
5517 Remote Video Unit Installation..............................................21
E0885 Video Power Control Kit Installation...................................23
5517 Camera Tilt Kit Installation Instructions................................24
5550/5517 LCD Menu Adjustments................................................26
E0465-3WD-LP License Plate Camera Kit Installation..................27
Audio Matrix Switch Settings.........................................................28
Video Matrix Switch Settings..........................................................29
Adjusting the Audio System............................................................30
5501 Series Audio Console Firmware.............................................31
Changing the Call Tone Type & Volume........................................32
Colored Lane Stickers for 5501 Series Consoles.............................32
System Operating Instructions.........................................................33
Echo Canceller & Background Noise Cancellation.........................34
5001-1 Stand Alone Audio System.................................................35
Troubleshooting Tips.......................................................................36
Frequently Asked Questions............................................................38
Hamilton Audio/Video Part Numbers.............................................44
Part Number Photos.........................................................................47
Table of Contents

08-315 (3/6/12) 3
Description
The 5000 Series system consists of components that allow 2-way audio and video communications
between server (teller) consoles and customer units in banks, pharmacies and other service
environments. These systems allow both parties to hear and speak at the same time without feedback.
Inside and outside noises, other than speech, are screened out by using sharp cutoff filters to greatly
reduce sound outside the speech range. In addition, background noise cancellation circuitry in all 5000
Series audio consoles samples the incoming audio to the server (teller) using special algorithms to
virtually eliminate consistent, repetitive noise such as vehicle engines and mufflers.
System Configuration
To configure a new system using current components:
1) Start by determining the maximum number of consoles and customer lanes required and select
audio/video matrixes with an adequate number of ports. Note that some audio matrixes are shipped
with power supplies and others require that the power supply be ordered separately. All video
matrixes receive their power from the audio matrix.
Audio Matrix
5003..............1 on 2 (1 server on 2 customers) - includes power supply (see 5501-1 below)
5004..............2 on 2 - includes power supply
5002-4...........3 on 4 - requires power supply E10171
5002-8...........6 on 8 - requires power supply E10171
5002-12.........6 on 12 - requires power supply E10171
Video Matrix
5005-4...........3 on 4
5005-8...........6 on 8
5005-12.........6 on 12
Audio/Video Matrix
5006..............2 on 2 - includes power supply
2) Select the required number and size of audio consoles to meet the number of customer lanes.
5501-2...........2 lane
5501-4...........4 lane
5501-8...........8 lane
5501-12.........12 lane
5501-1...........This is a kit number that includes a 5501-2 audio console with a 5003 matrix.
3) Select the proper number of lane microphones and speakers if these do not already exist. Note that
there are a wide variety of electret microphones on the market and all have different characteristics.
Using an existing microphone may not provide optimum results. Also the system is designed for a 4
ohm speaker. A comparable 8 ohm speaker could be used but the volume would be reduced. Factory
installed microphones and speakers in Hamilton Air units are correct for this system.
E0604............Lane microphone with 48” leads
B4956...........Lane speaker, 4 ohm, 3”
4) If video is being used, select the proper number of teller and customer video units if cameras and
monitors do not already exist.
5550..............Server (Teller) Video Unit - includes stand and power supply
5517..............Customer Remote Video Unit - includes mounting arm and power supply
E0885............Video Power Control Kit (When using 5517’s it is also recommended to order
a Video Power Control Kit so the customer monitors, and optionally the
cameras, can be turned off after hours. Only one required per system. This kit is
not necessary for newer Hamilton Air pneumatic units using the E10036 Video
Power Control Cable.)

4 08-315 (3/6/12)
Cable Considerations
Be sure to use the proper cable for connecting the matrix to the customer lanes. For audio it is HIGHLY
RECOMMENDED to use Hamilton cable (E0680) for distances up to approximately 180 feet. This
cable contains a 16AWG twisted pair for the speaker, a 20AWG twisted pair for the call button and a
20AWG twisted, shielded pair for the microphone. For distances over 180 feet it may be necessary to
use a heavier gauge of wire for the speaker to prevent excessive loss due to the wire resistance.
If you don’t use E0680 cable, make sure the microphone pair is individually shielded with it’s own
drain wire. DO NOT use cable with an overall shield. DO NOT use cable with individually shielded
pairs that has a common drain wire. If your cable has individually shielded pairs, with each pair having
it’s own drain wire, only connect the drain wire for the microphone pair.
Another option for audio is to use Category 5 cable (5E & 6 are also acceptable) for distances up to
1000 feet. Using this type of cable requires the Cat 5 Lane Speaker Driver Kit (E0958-KIT). 110VAC
must also be available at the lane. This kit can also be used to extend the length of standard E0680 audio
cable to a maximum of 1000 feet. See the section “Cat 5 Lane Speaker/Driver Kit Installation” for more
information.
For video applications use 75 ohm coax cable designed for CCTV applications. Belden 1426A is a very
good cable to use for reference. It has a solid copper center conductor and a copper braid providing 95%
shielding. Another option for video is to use twisted pair cable with video baluns. The specifications of
the video balun manufacturer must be followed as to the category of cable that is acceptable and whether
power is required.
Matrix Installation
Mount the audio (and video) matrix in an accessible but out of the way location near where the consoles
will be located. Figure 1 shows two mounting methods for all but the 5003 audio matrix which has a
small plastic enclosure with mounting tabs.
Figure 1

08-315 (3/6/12) 5
Matrix / System Wiring Diagram
Refer to Figure 2 for standard wiring connections. The drawing shows a 4-lane matrix but the same
wiring applies to all versions. Observe the following guidelines.
The ground wire connection shown for the audio matrix is not required for the 5003 matrix.
Be sure to only connect the drain wire for the microphone pair at the matrix end as shown.
For audio-only systems the audio console(s) may be plugged into any of the console ports of the
audio matrix. When video is used the console ports must match for a particular teller position.
For example if the audio console is plugged into CONSOLE 1 of the audio matrix, the camera
and monitor for that same teller must be plugged into CONSOLE 1 of the video matrix.
If auxiliary audio is used and the source only has a mono output, it may be plugged into either
the L or R connector on the audio matrix. The LEVEL pot adjusts the volume of the aux audio.
The auxiliary video source must provide composite video which is the same as the output from a
CCTV camera. Figure 2

6 08-315 (3/6/12)
Lane Speaker/Driver Kit Installation
The Lane Speaker Driver Kit (E0892-KIT) is discontinued and is replaced by the E0958-KIT shown on
the next page. The E0958-KIT can be used with standard audio cable or Cat 5 cable. The E0892-KIT is
shown here for existing service purposes only. Audio cable from the matrix to the customer lane is
typically limited to approximately 180 feet with 16AWG speaker wire due to the resistance of the wire.
The Lane Speaker Driver Kit (E0892-KIT) allows the distance to be extended to a maximum of 1000
feet using standard E0680 audio cable.
Install the E0892 enclosure inside the customer unit in a convenient location.
Attach the cable from the matrix to the 7 pin connector (J2) per Figure 3.
Attach the lane speaker, microphone & call button to the 8 pin connector (J1).
Plug the 12VDC power supply into P1 (center pin positive) and into a 110VAC outlet in the unit.
The power LED (CR1) will light. * If 12VDC is already available in the unit, the E0892 board can
be powered at the 12VDC terminals of connector J1. DO NOT connect power to both P1 & J1. Use
one method or the other.
Adjust the speaker & microphone gain pots on the matrix for proper volume levels. (See the section
“Adjusting the Audio System” later in this document.)
Figure 3

08-315 (3/6/12) 7
Cat 5 Lane Speaker/Driver Kit Installation
The Cat 5 Lane Speaker Driver Kit (E0958-KIT) allows for the use of Cat 5 cable from the matrix to the
customer lane for distances up to 1000 feet. Cat 5e & Cat 6 may also be used. This kit can also be used
with standard E0680 audio cable to correct problems caused from excessive cable length.
Install the E0958 enclosure inside the customer unit in a convenient location.
Attach the cable from the matrix to the RJ-45 connector (J3) per Figure 4.
Attach the lane speaker, microphone & call button to the 8 pin connector (J2).
Plug the 12VDC power supply into J1 (center pin positive) and into a 110VAC outlet in the unit. * If
12VDC is already available in the unit, the E0958 board can be powered at the 12VDC terminals of
connector J2. DO NOT connect power to both J1 & J2. Use one method or the other.
Set R1 on the E0958 board to maximum volume (fully counter-clockwise) and set the speaker gain
pot on the matrix to 9:00. Only increase the speaker gain at the matrix if necessary and then in small
30 minute increments and retest. The E0958 board will boost the volume at the lane so keep the
speaker pot at the matrix as low as possible. The lane microphone adjustment is made at the matrix
as usual. (See the section “Adjusting the Audio System” later in this document.)
Figure 4

8 08-315 (3/6/12)
Wireless Headset Installation
The following instructions apply to the Plantronics CS50 & CS55 Wireless Headsets. There are many
other wireless headsets on the market and many of these will most likely work fine with this system but
compatibility cannot be guaranteed. Wireless headsets can be used on 5501, 5001 & 4001 Series
consoles. 3001 Series consoles typically experience volume issues with wireless headsets and are not
recommended.
Lane selections must still be made at the console when
using headsets. Also call tones will sound through the
console speaker, not the headset, with all consoles
having a built-in wireless headset jack. This is a
function of the board design and it cannot be changed.
All 5501 Series consoles and newer 5001 Series
consoles have a wireless headset adapter/jack built in
and do not use an external adapter. Older consoles
will require a model 5014 Wireless Adapter to use
wireless headsets. If a console has the adapter built in,
do not use the 5014. See Figure 5.
Making the Connections
Connect the AC Power Adapter to the power jack
on the bottom of the headset base unit.
Connect the provided short handset phone cable to
the handset jack on the bottom of the headset base
unit. There are two handset jacks; use the one with a complete
picture of a telephone, not just a picture of a handset.
Plug the other end of the handset phone cable into the jack on the back of the audio console which is
right next to the matrix cable jack. If this jack does not exist, the console will require the 5014
Wireless Adapter.
The 5014 Wireless Adapter, if required, plugs into the back of the audio console using the speaker /
mic phono jacks. Remove the (4) screws and cover from the 5014 and feed the console ground wire
through the slot in the side of the case. Use the provided screw to attach the 5014 case with the
ground wire to the console chassis. (The wireless adapter label hides the screw hole in the photo in
Figure 5.) Replace the 5014 cover. IMPORTANT: The screw must be used to secure the adapter
to the console chassis to prevent intermittent connections. Plug the handset phone cable from the
wireless base into the 5014.
Initial Setup of the CS50 / CS55
There is a Configuration Dial on the left side of the wireless base. Set this dial so that the number
“1” is facing to the front of the base.
Set the Master Speak Volume (outgoing volume) located on the bottom of the wireless base to the
“B” position.
Set the Master Listen Volume ( incoming volume) located on the back of the wireless base to the
number “2” position.
Fine Tuning the CS50 / CS55 Volumes
Make sure the speaker and microphone gain pots on the audio matrix have already been set for each
lane while in Console Mode. Never adjust these pots while using the headset. (See the section
5501 Series
Console
5014 Wireless Adapter
Wireless
Headset Jack
Slot for
Ground Wire
Figure 5
Wireless
Headset Jack

08-315 (3/6/12) 9
“Adjusting the Audio System” later in this document.) You then switch to Wireless Mode and fine
tune the wireless volumes to match the console volumes.
The up (+) and down (-) buttons on the back of the wireless base fine tune the outgoing volume.
Each press of a button changes the volume one step.
The rocker dial on the top end of the headset fine tunes the incoming volume. Be careful not to press
in on this dial accidentally as this dial is also the mute switch.
Changing Between Console & Wireless Headset Use
With 5501 series consoles – Press the Wireless button (picture of antenna) while no lane is selected.
The yellow LED next to the button indicates wireless mode when lit.
With newer 5001 series consoles with built-in adapter – Press the Wireless/Camera button while no
lane is selected. The yellow LED under the microphone boom indicates wireless mode when lit.
With older consoles which require the 5014 Wireless Adapter – Use the toggle switch on the adapter
to switch between console and wireless mode.
E10052 Wireless Expansion Adapter
The E10052 Wireless Expansion Adapter is used
to attach multiple wireless headset base units to a
single audio console. The adapter includes a short
cable to connect it to the audio console.
Additional jacks on the adapter are used to
connect up to three headset base units.
It is recommended that only one headset be active
at a time (talk button pressed). If multiple
headsets are active at the same time the volumes
will be reduced.
Connect up to 3 wireless
headset base units
Connect directly to console or
5014 adapter as appropriate
Figure 6
5512 Remote Handset Installation
The Model 5512 Handset (see Figure 7) is a replacement for the older Model 5012W
(wall mount) and 5012H (side mount) handsets. It provides customer privacy and can
be used with 3000, 4000 and 5000 Series audio systems. The only operational
difference is removing the handset of the 5512 from its cradle does not initiate a
Teller Call like the 5012 did; a local call button must be used for this purpose.
However, the remote station speaker and microphone are disconnected while the
5512 handset is off hook, just like the 5012. This allows telephone-like loudness and
clarity as well as privacy. Important Note: The handset used with the 5512 is
different from the 5012 handset. If the actual handset is swapped to the other
model of unit, it will not work. Also note that local power was required for the older
5012 but is no longer needed with the 5512. Figure 7

10 08-315 (3/6/12)
The Model 5512 can be wall mounted or mounted to the side of pneumatic tube drive-up units if desired.
Handsets that are used outdoors should be protected from direct rain.
Installation
1) Remove the 4 screws from the lid of the enclosure. This makes mounting the enclosure easy since
the entire contents are removed with the lid.
2) To wall mount the enclosure, drill mounting and cable holes in the rear of the enclosure. The upper
and lower dimples are positioned to match a single gang electrical box. Drill holes adequate for the
mounting screws that will be used. The center dimple needs to be drilled to allow for the matrix cable
and the local speaker/mic/call button cable. A minimum ¾” hole is recommended for these cables. To
side mount the box, mounting and cable holes will need to be drilled in the side of the enclosure as
required.
3) Connect the supplied paired cable to the remote station
microphone, speaker and call button according to the chart in
Figure 8. This cable plugs into J1 on the 5512 circuit board. If the
5512 will be used alone as a remote station without a local speaker
and microphone, a call button will still need to be wired into this
cable or there will be no way for the customer to call for service.
4) Connect the cable coming from the audio matrix to P1 on the
5512 circuit board. This connector can be unplugged while making
connections and uses the same color code as is used at the matrix
lane connector. See Figure 9.
5) Reinstall the 5512 lid assembly,
taking care that no wires are
pinched. Hang up the handset.
6) Select the lane from an audio
console and adjust the audio matrix
SPK and MIC pots for that lane
while using the local speaker and
microphone at the remote station as
described in the audio matrix
instructions. Do not set the volume
any louder than necessary.
7) Lift the handset from its cradle and check for adequate volume – the local speaker and microphone
should not work while the handset is off hook. If necessary, adjust the handset volume pots on the 5512
circuit board to balance the handset volume to the local speaker and microphone volumes. These pots
are labeled on the board.
Color Destination
Red Microphone +
Black Microphone -
Silver Mic. Shield - cut off
White Speaker
Black Speaker
Green Call Button
Black Call Button
Figure 8
P1
BLACK SP-
WHITE SP+
BLACK TC-
GREEN TC+
BLACK MC-
RED MC+
SHIELD
-SP+ -TC+ -MC+ SHLD
AUDIO MATRIX 5512
Figure 9

08-315 (3/6/12) 11
5012 Remote Handset Installation
The 5012 Remote Handset has been replaced with the 5512 but is described here for service purposes.
With the 5012, removing the handset from its cradle initiates a Teller Call and disconnects the remote
station speaker and microphone. The 5012 is equipped with a hearing-aid compatible receiver.
Important Note: The handset used with the 5012 is different from the 5512 handset. If the actual
handset is swapped to the other model of unit, it will not work.
Model 5012H is mounted on the left side of pneumatic tube drive-up units, while Model 5012W is
designed for wall mounting, such as in lobby applications. These units can be used outdoors but should
be protected from rain.
Installation
Remove the cover from the 5012.
(Pneumatic unit mount only) – Determine a suitable location for the 5012H on the left side of the
pneumatic unit clear of its internal components and within easy reach of customers. Affix the
enclosed drilling template on the side of the pneumatic unit and drill the 5 holes. Secure the 5012H
to the pneumatic unit using appropriate hardware.
(Wall mount) – Secure the 5012W to the mounting surface using appropriate hardware.
Connect the paired pigtail cable exiting the 5012 to the remote station speaker, microphone and call
button according to the chart in Figure 8 on the previous page. The 5012 may be used alone without
a remote station speaker, microphone and call button by not using this pigtail cable. It can be
unplugged and removed but should be saved for possible future needs.
Pass the cable coming from the audio matrix through the cable port of the 5012 and connect it to the
5012 MATRIX terminal block. Unplug the connector to read the terminal labeling on the board. The
pinout is the same as at the
matrix lane connector and is
shown in Figure 10.
Connect a source of 24VAC or
12VDC to the 3 pin connector
on the 5012 board. Unplug the
connector to read the pinout.
For 24VAC use terminals 2 &
3. For 12VDC, terminal 1 is
positive and terminal 2 is
negative. If a source is not
available, use part number
E0947 for a 12VDC / 1A power
supply.
If the 5012 is not mounted on a grounded electrical box or surface, connect the green wire to one of
its mounting screws. Otherwise, cut off and discard the green wire.
Reinstall the 5012 cover, taking care that no wires are pinched or interfere with the hook-switch
mechanism or contacts. Hang up the handset.
Adjust the speaker and microphone gain pots on the matrix while using the remote speaker and
microphone, not the handset. (See the section “Adjusting the Audio System” later in this document.)
Lift the handset from its cradle – a Teller Call tone is generated. Use the pots on the 5012 board if
necessary to balance the handset volumes with the remote speaker and microphone volumes.
P1
BLACK SP-
WHITE SP+
BLACK TC-
GREEN TC+
BLACK MC-
RED MC+
SHIELD
-SP+ -TC+ -MC+ SHLD
AUDIO MATRIX 5012 MATRIX
Figure 10

12 08-315 (3/6/12)
5570/5571 Remote Customer Audio Consoles
Description
The 5570 & 5571 Remote Customer Audio Consoles consist of a speaker,
microphone and call button in a desktop type enclosure for indoor
applications (see Figure 11). The 5570 is intended for use with standard audio
cable and can be used for cable lengths up to approximately 180 feet. The
5571 is intended for use with Cat 5 cable and can be used for cable lengths up
to 1000 feet. A 12VDC power supply is included with the 5571 and requires a
110VAC outlet near the remote location.
In addition to free standing, the Remote Customer Audio Console can use the same
mounting options as the 5501 Teller Console. Use the 5501-HWB (Horizontal Wall
Bracket), the 5501-VWB (Vertical Wall Bracket) or the B6077 (Adjustable Desktop Stand) for mounting
flexibility.
Compatibility
The Remote Customer Audio Console should only be used in systems that have 5501 or newer 5001 (rev. 5
or 3.1) teller consoles. Also feature switch #7 on the audio matrix must be set to the UP position (dynamic
echo canceller learning). Avoid using 4001, 4101 or 3001 teller consoles which will result in excessive teller
echo. 3301 teller consoles may be acceptable if the volume levels are kept low.
Installation
Make connections between the audio matrix and the rear of the 5570/5571 using the appropriate cable. Use
standard E0680 audio cable for the 5570 (see Figure 12) and Cat 5 cable (or Cat 5e or Cat 6) for the 5571
(see Figure 13). Use the included power supply to provide 12VDC to the rear of the 5571. The power supply
must be close to the 5571. Do not significantly increase it’s cable length. For reference, the center pin of the
power supply barrel connector is positive. A raised tab is provided on the rear of the 5570/5571 to accept a
tie-wrap for cable strain relief if desired.
Figure 11
Figure 12
Figure 13

08-315 (3/6/12) 13
5572/5573 Remote Customer “In Wall” Audio Consoles
Description
The Remote Customer “In Wall” Audio Unit consists of a speaker,
microphone and call button in a recess mount double gang electrical box for
indoor applications (see Figure 14). The model 5572 is intended for use with
standard E0680 audio cable and can be used for cable lengths up to
approximately 180 feet. No remote power is required for the 5572. The model
5573 is used with Cat 5 cable and allows for cable runs up to 1000 feet. A
power supply is included with the 5573 and requires a 110VAC outlet near the
remote location.
Compatibility
The Remote Customer “In Wall” Audio Unit should only be used in systems that
have 5501 or newer 5001 (rev. 5 or 3.1) teller consoles. Also feature switch #7 on the audio matrix must
be set to the UP position (dynamic echo canceller learning). Keep the speaker and mic gain settings on
the matrix to the lowest level which will still allow adequate audio. Avoid using 4001, 4101 or 3001
teller consoles which will result in excessive teller echo.
Installation
Figure 15 shows a side view of the completed assembly before installation.
Remove the front plastic bezel from the unit by pressing the two plastic
tabs on the bottom with a screwdriver. Disconnect the wires from the call
button and set the bezel aside (see Figure 16).
Next remove the four philips head screws and remove the audio assembly
from the electrical box.
Determine the mounting location and cut an opening in the wall for the
double gang electrical box.
Fish the audio cable in the wall and through one of the cable slots in the rear of
the box. The power supply cable must also be installed if using the model
5573. The power supply must be in the vicinity of the 5573 so do not extend the
power supply cable any more than necessary.
Mount the electrical box in the wall by tightening the two screws which pull
the mounting tabs against the rear of the wall.
Attach the cable to the audio assembly. Figure 17 shows the rear of the 5572
and Figure 18 shows the rear of the 5573. Figure 19 shows the wiring of both
units to the audio matrix.
Note that the pot on the 5573 board must be set to the fully counter clockwise
position as shown in Figure 18.
Install the audio assembly in the electrical box using the philips head screws. Make sure the rear
plastic part of the bezel is in place (reference Figure 16). Attach the leads to the call button and then
snap the front bezel into place.
Figure 14
Figure 15
Figure 16

14 08-315 (3/6/12)
Figure 17 Figure 18
Figure 19
Cable
Connector
Socket 12VDC Power
Supply Socket
(center pin positive)
Leave pot set fully
counter clockwise
RJ45 Connector
for Cat 5 Cable
5572 5573

08-315 (3/6/12) 15
Auto-Greeter Board Installation & Use
Description
The Auto-Greeter Board is an optional accessory that can be installed inside a 5501 Series audio
console. Up to four messages may be recorded (or re-recorded) into the Auto-Greeter board. There are
two possible recording methods. Any of the four messages can be recorded by entering recording mode.
In addition, the first three messages can be recorded directly with the function keys without the need to
enter recording mode. (Function keys are not available on 12-lane consoles.) See the Auto-Greeter and
Message-Player operation sections below for functional descriptions. The message that is currently
enabled when exiting recording mode will become the auto-greeter message. Typically this should be
message #4 which leaves the first three messages available for message-player operation with the
function keys.
Installation
Compatibility Note: The newest version of the Auto-Greeter Board with an ISD1790 chip will only
work with consoles that have firmware revision 1.1 or higher installed. The firmware revision can be
found on the serial number label on the bottom of the console above the bar code. Note that the actual
EPROM for revision 1.1 will be labeled V1.05.00 which is the engineering number. The original version
of the Auto-Greeter Board with an ISD2560 chip will only work with consoles that have firmware
revision 1.0 installed. The actual EPROM for revision 1.0 will be labeled V1.03.03.
A revision 1.1 EPROM is included with new Auto-Greeter boards. Only install this EPROM if the 5501
console currently has a revision 1.0 EPROM. See additional information about revision 1.1 firmware in
the “5501 Series Audio Console Firmware” section of this manual.
Use ESD precautions when handling boards since both the auto-greeter board and the console main
board are static sensitive.
1. Unplug the matrix cable from the console so no power is applied.
2. Remove the (4) philips head screws from the bottom of the console.
3. Carefully separate the top of the console from the bottom using caution so no damage occurs to the
keypad ribbon cables. Unplug the two ribbon cable connectors along with the LED, microphone &
speaker connectors from the main board and set the top of the console aside. IMPORTANT – When
unplugging the ribbon cable connectors, DO NOT pull on the ribbon cables themselves as damage
will occur. Also make sure to avoid sharp bends or creases to the ribbon cables during handling.
4. Skip this step if the console already has revision 1.1 (or higher) firmware installed. Remove the
main board from the console – 3 screws hold it in place. Carefully replace the EPROM making sure
it is completely seated and no pins are bent and then re-install the board in the console. DO NOT
attempt to replace the EPROM while the board is installed since the board could be damaged from
flexing while pressing the EPROM into the socket.
5. Remove the jumper from pins 5 & 6 of the auto-greeter connector and save for future needs. The
auto-greeter connector is at the center of the main console board and is labeled.
6. Remove the auto-greeter board from the static bag and plug it onto its connector on the main console
board. Use the included spacer & screw to secure the board. Do not over tighten.
7. Plug the speaker, microphone, LED & keypad ribbon cable connectors back onto the main board
(it’s easiest to do the ribbon cables last) and re-install the top of the console to the bottom. The rear
panel of the console must slide into a slot on the top cover for a proper fit.
8. Make sure no cables are sticking out any side of the console and then re-install the (4) screws on the
bottom.
9. Plug the matrix cable back into the console and allow the audio system to initialize. Once the LED’s
are done blinking the auto-greeter messages can be recorded and tested.

16 08-315 (3/6/12)
Recording
Recording is done on a console by console basis. Messages recorded on one particular console can only
be played back through that same console.
Enter recording mode by pressing the HOLD key and the LANE 2 key at the same time while no
lane is selected.
Press the VOLUME UP key repeatedly to toggle through (4) possible auto-greeter message
numbers. The VOLUME DOWN key will also toggle through the message numbers in reverse order.
The currently enabled message is indicated by orange lights for lanes 1 & 2 as follows:
Message 1............Solid light for lane 1
Message 2............Solid light for lane 2
Message 3............Blinking light for lane 1
Message 4............Blinking light for lane 2
Disabled...............Solid lights for both lanes 1 & 2
To record (or re-record) the currently enabled message, hold the LANE 2 key and speak into the
microphone – release the key to stop recording.
To play back the currently enabled message through the console speaker for testing, press the LANE
1 key.
To exit programming mode, first make sure the desired auto-greeter message is enabled and then
press the HOLD key.
In addition to the above method, messages 1, 2 & 3 can be recorded (or re-recorded) without the need to
enter recording mode by using function keys F1, F2 & F3 respectively as follows. (Function keys are
available on all consoles except the 12-lane version.)
Make sure no lane is selected and then press and hold the appropriate function key. The light will
first begin blinking green. When the light changes to blinking red, speak into the microphone.
Release the function key to stop recording.
To play back message 1, 2 or 3 through the console speaker for testing, press the appropriate
function key while no lane is selected.
Auto-Greeter Operation
Make sure the desired message is enabled per the recording instructions above.
After a customer presses the call button, and while that lane light is blinking red, selecting that lane
from a teller console automatically plays the currently enabled message from that console to the
customer. The lane light will blink green while the message is playing and then turn solid green
when it is done.
Anything that causes the audio system to reset, such as a momentary power outage, will disable the
auto-greeter messages from all consoles. The messages will still be recorded but it will be necessary
to enter recording mode on each console to enable the desired auto-greeter message for that console.
Message-Player Operation
The Message-Player feature is not available on the 12-lane version of the console since that keypad does
not have function keys.
Select a lane and then press function key F1, F2 or F3 to play message 1, 2 or 3 respectively to the
customer. The lane light will blink green while the message is playing and then turn solid green
when it is done.

08-315 (3/6/12) 17
5550 (Current Style) Teller Video Unit Installation
The following instructions are for the 5550 which contains both a camera and monitor for two way
video. The 5550-1 is the same unit without a camera installed for one way video.
Installation
Remove the back cover from the stand by
pulling out from the top of the cover.
Tilt the video head vertical and then remove it
from the stand by removing 4 screws. Insert a
philips head screwdriver through holes in the
stand to access these screws (see Figure 20).
Using 75 ohm CCTV coax (Belden 1426A or
equivalent) with BNC connectors at each end,
connect the camera and monitor at the rear of
the video head (see Figure 21) to the video
matrix. Make sure to match up the audio and
video port numbers at the matrixes. For example
if the audio console is connected to Console 2 of
the audio matrix, then the video cables from that
same teller position must be connected to Console 2 of the video matrix.
Connect the supplied 12VDC power supply to the power socket on the
back of the video head (see Figure 21). If a
different power supply must be used for some
reason, it must be rated for at least 2A. The
center conductor of the 2.1mm barrel connector
is positive. Do not power this unit using the
power distribution board which was previously
used with older B5450 units. The 5550 requires
approximately 1.5A of current per unit.
With the power and video cables looped over
the top of the stand, re-connect the video head
to the stand. A choice of holes in the video head
brackets determines the overall height.
Snap the video and power cables into the cable
clamps on the back of the stand (see Figure 20).
Re-install the cover by first inserting the tabs on the bottom of the cover and then snap the top into
place.
Operation
Plug in the power supply and turn on the power switch on the bottom right side of the video head
(see Figure 22).
The height of the video head is fixed during installation. To change the height the video head must
be mounted to the stand using different mounting holes.
Tilt the video head by grasping the sides of the unit. The tilt tension is not adjustable. A swivel
mechanism is built into the base of the stand.
Use the lever next to the camera opening to tilt the camera up or down. Use the service/mirror switch
(see Figure 22) to see the camera image on the monitor. An alternate method is to press the HOLD
button on the audio console while no lane is selected. Then press HOLD again to return to normal
view.
Access holes
to remove
video head
Cable
Clamps
Power &
Video
connections
on rear of
video unit
Figure 20
Figure 21

18 08-315 (3/6/12)
Service Adjustments
A momentary service/mirror switch on the bottom left side of the
video head (see Figure 22) disconnects the external wiring
and internally connects the camera to the monitor for testing
purposes. The service/mirror switch does not exist on the
5550-1 since no camera is present.
he monitor has been adjusted at the factory but a menu
board allows settings to be changed if needed. The menu
board is attached to the plate on the rear of the LCD. See the
section “5550/5517 LCD Menu Adjustments” for more
information.
The camera has been adjusted at the factory but a camera
menu board (only available on later units) attached to the
plate on the rear of the LCD screen allows camera settings to
be changed if needed. See Figure 23 for an explanation of the menu buttons. Use the service/mirror
switch or press the audio console hold button (with no lane selected) to connect the camera to the
monitor for viewing the menu. If focusing is required, loosen the small set screw on top of the lens
and then rotate the lens to the desired focus. Snug the set screw when finished but do not over
tighten to avoid creating a dimple in the lens threads making future fine adjustments difficult.
Figure 22
Service / Mirror
Switch Power
Switch
DOWN
LEFT RIGHT
UP
SET
Figure 23
SET: Used to enter the OSD menu and select menu or submenu items.
UP: Used to move up a line in a menu or submenu.
DOWN: Used to move down a line in a menu or submenu.
LEFT: Used to change setting values.
RIGHT: Used to change setting values.
Tip: Selecting “Reset from the “Special” menu returns all settings to their factory
values.
Camera Menu Board

08-315 (3/6/12) 19
5550 (Original Style) Teller Video Unit Installation
The following instructions are for the original style 5550 that contains both a camera and monitor for
two-way video. The 5550-1 is the same unit without a camera installed for one-way video.
Assembly
The 5550 is shipped fully assembled except for the base. Remove the 4 screws from the bottom of
the stand and attach the base so the forks are pointed toward the front of the unit.
Optional 5550 Swivel Kit (B6075)
Note that the 5550 Swivel Kit is an optional accessory and is not included with the 5550 video unit.
Remove the (4) round-head screws from the bottom of the video unit base and separate the base
from the stand. These screws will not be reused.
Refer to the top photo in Figure 24 for attaching the swivel kit mounting plate to the video unit stand
using the (4) flat-head screws provided in the kit. Note that the ¼-20 threaded stud is offset from the
center of the plate. Be sure to orient the plate so the stud location matches the hole in the base.
Refer to the bottom photo in Figure 24 for attaching the base to the plate. Note that the pictures show
the stand and base upside down for clarity. The nylon washers are on each side of the base and the
metal washer is next to the ¼-20 locknut as shown.
Tighten the locknut to obtain the desired amount of swivel tension.
¼ - 20 Locknut
Base Will Install Between Nylon Washers
Swivel Kit Mounting Plate
Flathead Screws (4)
Video Unit Stand
Figure 24
Bottom View With Swivel Kit Installed
Video & Power Connections
Using 75 ohm CCTV coax (Belden 1426A or equivalent) with BNC connectors at each end, connect
the camera and monitor to the video matrix (see Figures 2 & 25). Make sure to match up the audio
and video port numbers at the matrixes. For example if the audio console is connected to Console 1
of the audio matrix, then the video cables from that same teller position must be connected to
Console 1 of the video matrix.

20 08-315 (3/6/12)
Connect the supplied 12VDC power supply to the
power socket on the back of the stand and plug it into
a 110VAC outlet. If a different power supply must be
used for some reason, it must be rated for at least 2A.
The center conductor of the 2.1mm barrel connector is
positive. Do not power this unit using the power
distribution board which was previously used with the
older B5450 unit. The 5550 requires approximately
1.5A of current per unit.
Operation
Turn on power to the video head using the toggle switch on the lower left of the stand.
Adjust the height of the video head as necessary by first loosening the adjustment knob on the back
of the stand. Tighten the knob when the desired height is achieved. Note that there are two holes in
the back of the stand for the adjustment knob. Using the top hole the height can be adjusted between
approximately 14.5”-19”. Using the bottom hole the height can be adjusted between approximately
14.5”-16”. The bottom hole also allows for a greater upward tilt angle at the lowest height allowing
the video unit to be placed under a hanging pneumatic terminal if desired.
Tilt the video head up by grasping the sides of the unit. The tilt latch bracket will lock the video head
into place in steps. Tilt the head back down by first slightly tilting further up to release pressure on
the tilt latch bracket and then pulling the handle of the bracket forward allowing the video head to
drop down. Note that there are two holes in the top of the tilt latch bracket. Mounting the bracket
using the opposite hole will allow the tilt angle to change slightly at each latch position.
Use the lever beside the camera opening to tilt the camera up or down.
Service Adjustments
Service adjustments require access to the inside of the video head. Remove the 6 screws from the
back side and remove the front cover.
Place the unit in “service” mode by placing the service switch at the upper left of the video head to
the rear position. This will connect the camera directly to the monitor. (The service switch does not
exist on the 5550-1.)
The camera has been focused at the factory and no further adjustment should be necessary. If
focusing is required, loosen the small set screw and then rotate the lens to the desired focus. Snug
the set screw when finished but do not over tighten to avoid creating a dimple in the lens threads
making future fine adjustments difficult.
The monitor is pre-adjusted at the factory but a menu board in each unit allows settings to be
changed. The menu board is located above the upper left of the LCD or below the LCD depending
on the version of the unit. See the section “5550/5517 LCD Menu Adjustments” for more
information. Important note for units that have the menu board above the upper left of the LCD – the
far left button changes the type of input that the LCD is expecting. Since it is very close to the service
switch it is possible to accidentally bump the button which would change the input. If a blue box
appears on the screen with the message “VGA No Signal” or “SV No Signal”, press the left button
to change the input back to AV.
Once all adjustments are satisfactory, place the unit in “normal” mode by placing the service switch
to the forward position. Replace the front cover.
An optional remote control unit (B6724), ordered separately, is available for use with the LCD
versions that have the menu board at the upper left. This allows adjustments to be made without
removing the front cover. The glass opening for the camera provides the path to the sensor which is
located on the menu board. Point the remote at an angle through the glass.
Figure 25
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