Hamilton Beach SmartServe MIC2000 User manual

www.commercial.hamiltonbeach.com
SERVICE MANUAL
520008300
08/14
– NOTICE –
This Manual is prepared for the use of trained Service Technicians and should
not be used by those not properly qualified.
This Manual is not intended to be all-encompassing. You should read, in its
entirety, the repair procedure you wish to perform to determine if you have the
necessary tools, instruments, and skills required to perform the procedure.
Procedures for which you do not have the necessary tools, instruments, and
skills should be performed by a trained Service Technician.
Reproduction or other use of this Manual, without the express written consent
of Hamilton Beach, is prohibited.
SmartServe™ Drink Mixers
MIC2000
BIC2000

Page 2 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
© Hamilton Beach Brands, 2014
TABLE OF CONTENTS
GENERAL
Safety Information..................................................................................................................4
Technical Services .................................................................................................................5
Introduction ............................................................................................................................5
Tools and Materials ................................................................................................................6
PREVENTATIVE MAINTENANCE
Preventative Maintenance......................................................................................................7
General Cleaning..............................................................................................................7
Sanitizing ..........................................................................................................................8
Inspection Checklist..........................................................................................................8
TROUBLESHOOTING
Component Functions............................................................................................................9
Control Board Connections..................................................................................................10
Interface Display Board Connections...................................................................................14
Power Supply Connections..................................................................................................15
Wiring Diagrams...................................................................................................................16
MIC2000 .........................................................................................................................16
BIC2000..........................................................................................................................17
Water and Valve Diagrams...................................................................................................18
MIC2000 .........................................................................................................................18
BIC2000..........................................................................................................................18
Component Testing ..............................................................................................................19
Troubleshooting Guide.........................................................................................................19
Error Code Troubleshooting.................................................................................................22
REMOVAL AND REPLACEMENT
Safety Shield Assembly........................................................................................................26
Top Cover.............................................................................................................................28
Operator Interface Panel Assembly .....................................................................................30
Breaker Switch.....................................................................................................................32
Interface Display Board........................................................................................................33
Touch Pad ............................................................................................................................34
Cup Guard & Shield Assembly.............................................................................................35
Motor Assembly....................................................................................................................38
Linear Actuator Assembly.....................................................................................................41
48VDC Power Supply ..........................................................................................................44
Control Board Assembly.......................................................................................................47
Sensor Assembly (Home Position).......................................................................................50
Sensor Assembly (Cup Present)..........................................................................................52
Cup-In-Place Sensor (Infrared)............................................................................................55
Shield Door Sensor..............................................................................................................60
Wash Chamber Assembly....................................................................................................65

Page 3 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Water Solenoid.....................................................................................................................70
Wash Chamber Gasket........................................................................................................72
Water Manifold (MIC2000 Only)...........................................................................................74
Cup Shield Gasket ...............................................................................................................75
REPLACEMENT PARTS LIST
SHIELD DOOR ASSEMBLY & PANELS ..............................................................................76
OPERATOR INTERFACE PANEL ASSEMBLY....................................................................78
CONTROL BOARD ASSEMBLY AND SENSORS ...............................................................80
LINEAR ACTUATOR, MOTOR, & CUP GUARD (BIC2000) ................................................82
LINEAR ACTUATOR, MOTOR, & CUP GUARD (MIC2000)................................................84
MOTOR ASSEMBLY............................................................................................................86
WASH CHAMBER & WATER LINES (BIC2000)..................................................................88
WASH CHAMBER & WATER LINES (MIC2000) .................................................................90

Page 4 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
General
SAVE THESE INSTRUCTIONS
REVIEW ALL SERVICE INFORMATION IN THE APPROPRIATE SERVICE MANUAL AND
TECHNICAL SHEETS BEFORE BEGINNING REPAIRS.
Pride and workmanship go into every product to provide our customers with quality products.
It is possible, however, that during its lifetime, a product may require service. Products should
be serviced only by a qualified service technician who is familiar with the safety procedures
required in the repair and who is equipped with the proper tools, parts, testing instruments, and
the appropriate service manual.
Safety Information
We have provided many important safety messages in this manual and on the appliance.
ALWAYS read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to hazards that can kill or hurt you and others. All safety messages will
be preceded by the safety alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”.
These words mean:
DANGER
IMMEDIATE HAZARDS THAT WILL RESULT IN SEVERE PERSONAL INJURY OR
DEATH.
WARNING
Hazards or unsafe practices that COULD result in severe personal injury or death.
CAUTION
Hazards or unsafe practices that COULD result in minor personal injury or product or
property damage.

Page 5 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
General
All safety messages will identify the hazard, describe how to reduce the chance of injury, and
describe what can happen if the instructions are not followed.
WARNING
To avoid risk of serious injury or death, repairs should not be attempted by
unauthorized personnel.
CAUTION
Hamilton Beach will not be responsible for any injury or property damage from
improper service procedures. If performing service on your own product, you must
assume responsibility for any personal injury or property damage that may result.
Technical Services
Visit www.commercial.hamiltonbeach.com for technical service information.
To change your program or create a new one, contact your salesperson.
For assistance, copy of an existing program, or replacement parts, call our Technical Services
phone number:
866-285-1087 or 910-693-4277
8 a.m. – 5 p.m. EST Monday – Friday
Introduction
This manual covers the MIC2000 and BIC2000 Drink Mixer. Detailed information about the
operation and cleaning of these machines can be found in the Use & Care Manual. Contact
your salesperson to obtain a copy or visit www.commercial.hamiltonbeach.com.
The operating specifications are as follows:
Model Volts Hertz Phase
MIC2000 120 60 1
BIC2000 120 60 1
MIC2000-CE 230 50/60 1
BIC2000-CE 230 50/60 1

Page 6 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
General
Tools and Materials
CAUTION
Do not use power tools to remove hardware. Damage to the hardware or the machine
may occur. Do not lose hardware.
• Standard set of hand tools
• VOM with AC current tester (any quality VOM with a sensitivity of at least 20,000 ohms
per volt can be used)
• Loctite No. 242
• Adhesive remover

Page 7 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Preventative Maintenance
Preventative Maintenance
To keep the machine operating properly, it is essential that the machine is cleaned regularly.
Whenever service is performed on the machine, a visual inspection of the components should
be performed to ensure optimal operating conditions.
General Cleaning
The shield will need to be cleaned depending on the application and how many cycles are
completed in a given period.
1. Clean SmartServe™ using a cleaning solution of hot water (less than 115°F/46°C) and
a nonsudsing detergent according to the package directions.
2. Turn ON (I) by pressing the power switch under the control panel on the right side.
3. Remove cup holder.
NOTE: MIC models do not require daily cup holder removal.
4. Press MENU and select “LOWER SHIELD.” Press START.
5. Turn power OFF (O).
6. Remove the two thumbscrews from the door assembly and pull off the door assembly.
7. Push the tab on the front of the cup guard assembly while turning the splash shield to
the left. Let splash shield rest in the wash chamber.
8. Lift the cup guard assembly upward approximately 3” to allow room to remove the
splash shield.
CAUTION
Blades are sharp.
9. Wipe the wash chamber, cup lid, and upper part of cup guard assembly with a soft cloth,
bottle brush, or sponge dampened with the cleaning solution.
10. Immerse cup holder, door assembly, and splash shield in cleaning solution and wipe
with a soft cloth or sponge.
NOTE: PARTS ARE NOT DISHWASHER-SAFE.
11. Rinse cup holder, door assembly, and splash shield in clean water; allow to dry.
12. Reassemble the cup holder, splash shield, and door assembly.
13. Turn power ON (I) and allow the machine to return to its HOME position; press the
FLUSH button to flush the water lines.
14. Following the flush cycle, insert a cup filled with cleaning solution and run any pre-
programmed cycle. DO NOT OPEN DOOR WHILE CYCLE IS IN PROGRESS!
15. When cycle is finished, open the door, remove the cup, and pour the solution into the
wash chamber. Close the door. The unit will automatically run through a rinse cycle.
16. Follow sanitizing instructions.

Page 8 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Preventative Maintenance
Sanitizing
The SmartServe™ must be sanitized before daily use.
1. Wash SmartServe™ following instructions in “General Cleaning.”
2. Sanitize using 1 Tablespoon (15 mL) of bleach per 1 gallon (3.8 liter) of clean, cool
water (60°F/16°C), mixed according to the instructions on the bleach. (If using a
sanitizing solution other than bleach, test the concentration using commercial test strips.
Concentration levels should be between 100 and 200 parts per million of bleach to
water.)
3. Turn ON (I) by pressing the power switch under the control panel on the right side and
flush system as prompted.
4. Insert a cup filled with sanitizing solution and run any pre-programmed cycle (using the
1–3 and A–C buttons). DO NOT OPEN DOOR WHILE CYCLE IS IN PROGRESS!
5. Allow cycle to finish. Open the door, remove the cup, and pour the solution into the
wash chamber.
6. NOTE: For MIC models, use the sanitizing syringe to inject at least 50 mL of sanitizing
solution into the sanitizing port. Remove syringe and set aside.
7. Remove the two thumbscrews from the door assembly and pull off the door assembly to
allow the equipment to dry overnight. If equipment is needed immediately, press FLUSH
button before programming equipment for a drink.
Inspection Checklist
Whenever service is performed on the machine, review this checklist to ensure the machine
operates efficiently.
Date Inspection Action
Check all water lines and connec-
tions for leaks.
Repair or replace any items found leaking.
Check all drain connections for
leaks.
Repair or replace any items found leaking.
Visually inspect all wires and wire
harnesses for wear.
Repair or replace any damaged wires.
Ensure all necessary wire ties are
secure and in place.
Replace any missing or broken wire ties.
Observe the travel of the motor
on the linear actuator. The motor
should move freely without ob-
struction or resistance.
Clean slide rods and apply a food safe lubri-
cant to the lead screw and reroute any wire
harnesses or water lines that interfere with
operation.

Page 9 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Component Functions
Motor The motor is used to turn the blade assembly. It receives power
through the control board.
Linear Actuator The linear actuator is used to lower and raise the motor and cup guard/shield assembly during use. It receives power and is controlled
by the control board.
Power Supply The power supply distributes 48VDC power to the control board to
operate the linear actuator motor and the valve(s).
Control Board The control board is the brain of the machine. It receives power from the power supply and provides command logic to operate the ma-
chine.
Home Sensor The home sensor determines the highest position of the motor and cup guard/shield assembly and establishes a starting point for the
linear actuator.
Cup Present
Sensor The cup present sensor lets the machine know if the linear actuator has reached a position where it is acceptable to flush, rinse, or blend.
Cup-In-Place
Sensor The cup-in-place sensor is an infrared sensor designed to determine the presence of a cup in the mixing chamber.
Wash Chamber
Sensors
The wash chamber sensors are embedded in the wash chamber
assembly. They are designed to sense when the cup guard is in the
wash chamber. These sensors are not present on all models.
Shield Sensor
The shield sensor is located under the wash chamber area. A magnet
in the safety shield assembly interacts with the sensor and requires
that the door be closed in order for the machine to operate. Some
models have two sensors.
Interface Display
Board
The interface display board is located in the interface control panel.
The board receives input from the touch pad and sends the com-
mands to the control board.
Touch Pad The touch pad is on the interface control panel. It is connected to the
interface panel control board with a ribbon style cable.
Control Panel
Breaker Switch The breaker switch is located on the interface control panel. It con- trols power to the power supply and main control board.
Water Solenoid
Valve (1) This water solenoid controls the flow of water to the wash chamber during RINSE and FLUSH cycles.
Water Solenoid
Valve (2) This water solenoid controls the flow of water to the drink mixing area.

Page 10 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Control Board Connections
Control Board 1 (Solenoid and Sensor)
Control Board 2 (Linear Motor)
Control Board 3 (Command Logic)
Control Board 4 (Motor Power)
Control Board Assembly
Jumper
To Board 2
(2-Pin)
From Power
Supply
(V- & V+)
V1 (Black)
To Solenoid
V2 (Black)
To Solenoid
V1 (White)
To Solenoid
V2 (White)
To Solenoid
To Shield
(Door)
Sensor
To
Interface
Display Board
To
Cup-In Place
Sensor
Control Board 1 (Solenoid and Sensor)

Page 11 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Control Board 3 (Command Logic)
Control Board 4 (Motor Power)
Control Board Assembly
Jumper
From Board 1
(2-Pin)
To Linear
Actuator
Motor
Control Board 2 (Linear Motor)
Control Board 1 (Solenoid and Sensor)
Control Board 2 (Linear Motor)

Page 12 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Control Board 1 (Solenoid and Sensor)
Control Board 2 (Linear Motor)
Control Board 3 (Command Logic)
Control Board 4 (Motor Power)
Control Board Assembly
Jumper
From Board
4 (8-Pin)
To Wash
Chamber
Sensor
To second Shield
(Door) Sensor
and Jumper
OR
To
Cup Present Sensor
To
Interface Display Board
To
Home
Sensor
To
Motor
Control Board 3 (Command Logic)

Page 13 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Jumper
To Board 3
(8-Pin)
M1
(Black)
Motor
N
(White)
M2
(White)
Motor
L
(Black)
From Main
Breaker
Switch
Control Board 4 (Motor Power)
Control Board 1 (Solenoid and Sensor)
Control Board 2 (Linear Motor)
Control Board 3 (Command Logic)
Control Board 4 (Motor Power)
Control Board Assembly

Page 14 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Interface Display Board Connections
USB Port
To Control
Board 1 (6-Pin)
To Control
Board 3 (5-Pin)
Lock Tab
Breaker
Switch

Page 15 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Power Supply Connections
L
(Black)
N
(White)
V-
(Black/Red)
V+
(Red)
48 VDC POWER SUPPLY

Page 16 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Wiring Diagrams
MIC2000

Page 17 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
BIC2000

Page 18 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Water and Valve Diagrams
MIC2000
BIC2000
Black 2
White 1
Valve
OUT
To Wash
Chamber WATER INLET
4 Black
1/4” OD TUBE
3/16” OD TUBE
3 White
Valve
Water
Delivery
to Cup
Stem Tee
Black 2
White 1
Valve
Check Valve
Sanitize
Port
OUT
To Wash
Chamber WATER INLET

Page 19 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
Component Testing
COMPONENT OPERATING
VOLTAGE RESISTANCE (Approximate) TEST LOCATION
Motor 85 VDC 4.4 ΩWHT to BLK
Linear Actuator 48 VDC 2.7 ΩRED/WHT to RED
2.7 ΩGRN/WHT to GRN
Power Supply 120 VAC N/A L to N
48 VDC N/A V- to V+
Water Solenoid Valve 24 VDC 92 Ωat valve
Troubleshooting Guide
If SmartServe™ is not operating properly, identify the problem and use the tables below:
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Product too thick after
blending (MIC Only)
Water is turned off Turn water on.
Not enough water pressure
(less than 45 psi)
Ensure location has
sufficient water pressure.
Obstruction in water supply
line
Repair kinks or replace line.
Clogged water filter (if ap-
plicable)
Check in-store water
filtration system.
Improperly calibrated water Use operator interface panel to
check WATER SCALE percent-
age. Record reading. Contact
Technical Services.
Check if SmartServe™ is using
factory settings or if customized
settings were implemented via
USB port during installation. If
factory settings are being used,
contact sales
representative to have
SmartServe™ custom-pro-
grammed.
Product is too cold or being
stored at incorrect tempera-
ture
Check temperature of freezer
unit. Adjust as necessary.
Water solenoid valve mal-
function (stuck closed)
Test water solenoid valve. Re-
place as necessary.

Page 20 of 92 520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Product too thin after
blending (MIC Only)
Product is too warm or
being stored at incorrect
temperature
Check temperature of freezer
unit. Adjust as necessary.
Improperly calibrated water Use operator interface panel to
check WATER SCALE percent-
age. Record reading. Contact
Technical Services.
Check if SmartServe™ is using
factory settings or if customized
settings were implemented via
USB port during installation. If
factory settings are being used,
contact sales representative to
have SmartServe™ custom-
programmed.
Hot water is being used for
water supply
Ensure water supply is connect-
ed to cold water.
Water solenoid valve
malfunction (stuck open)
Test water solenoid valve. Re-
place as necessary.
Cup holder is loose or
missing
Failed cup holder Replace cup holder.
Water leaking from bot-
tom of SmartServe™
Loose or damaged water
lines
Repair or replace water lines.
Leaking water solenoid
valve
Replace water solenoid valve.
Leaking water delivery
manifold assembly (MIC
only)
Replace water delivery manifold
assembly. Check boards for
signs of shorting because the
boards probably got wet.
Leaking drain line or fitting Replace drain line(s) and
fitting(s) as necessary.
SmartServe™ isn’t level Ensure SmartServe™ is mount-
ed on a level surface.
Water leaking from top
of SmartServe™ (MIC
only)
Leaking water delivery coil
tube
Repair loose connection or re-
place water delivery coil tube.
Leaking water delivery
manifold assembly (MIC
only)
Replace water delivery manifold
assembly. Check boards for
signs of shorting because the
boards probably got wet.