handi quilter HQ Pro-Stitcher Premium User manual

HANDI QUILTER COMPUTERIZED QUILTING SYSTEM
Designed by a Quilter, for Quilters.
®
GETTING STARTED GUIDE
PREMIUM
QM30010-1

www.HandiQuilter.com Geng Started | 1
Online resources
Download a version of this manual at: hp://www.handiquilter.com/manuals/
Check for soware updates to HQ Pro-Stcher Premium at: hp://www.handiquilter.com/prostcher-
download/
Access videos about your Handi Quilter products: hp://www.handiquilter.com/videocatalog/
Download tutorials for HQ Pro-Stcher Premium: hp://www.handiquilter.com/educaon/pro-stcher/
Parcipate in online forums with other Handi Quilter owners: hp://www.handiquilter.com/forum/
Follow Handi Quilter on Facebook: hps://www.facebook.com/HandiQuilter
© 2016 Handi Quilter, Inc. All rights reserved.
The informaon contained in this document is subject to change without noce. If you nd any problems
in the manual, please report them to us in wring. This document is not warranted to be error-free.
Handi Quilter, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in
the informaonal content contained in this manual.
Handi Quilter, HQ Innity, HQ Avanté, HQ Fusion, HQ Simply Sixteen, HQ Sixteen, HQ Sweet Sixteen, and
HQ Pro-Stcher are either trademarks or registered trademarks of Handi Quilter, Inc.

2 | Geng Started www.HandiQuilter.com
Important Safety Instrucons ............................................................................ 3
Installaon Instrucons ..................................................................................... 7
Congratulaons on your HQ Pro-Stcher® purchase ................................................................................ 7
Parts List .................................................................................................................................................... 8
Installaon (HQ Fusion, HQ Avanté, and HQ Simply Sixteen) .................................................................. 11
Installaon of the X-Rack and Y-Rack ...................................................................................................... 11
Y-encoder circuit board replacement ...................................................................................................... 13
Installaon (HQ Sixteen and HQ Avanté with 4-wheel carriage) ............................................................. 22
Y-Encoder Assembly Installaon (HQ Sixteen only) ................................................................................. 26
Install the power cord retaining clamp (HQ Sixteen only) ....................................................................... 27
C-Pod Replacement (HQ Sixteen only) .................................................................................................... 28
Set Up the New Carriage ......................................................................................................................... 29
To Aach the Tablet Computer ................................................................................................................ 32
To turn on and shut down HQ Pro-Stcher ............................................................................................. 35
Geng started with HQ Pro-Stcher ...................................................................................................... 36
Troubleshoong .............................................................................................. 38
Warranty ........................................................................................................ 44
Warranty Registraon Card ................................................................................................................... 47
Training Checklist ................................................................................................................................... 49
Table of Contents

www.HandiQuilter.com Geng Started | 3
Save these instrucons
This machine is intended for household or commercial use.
Disclaimer
Handi Quilter and its Representaves are in no way legally responsible or liable for damage to the HQ Pro-
Stcher when used improperly or not in accordance with the guidelines stated in this manual or when used
on machine quilng frames not recommended by Handi Quilter.
Read all instrucons before using
When using any machine, basic safety precauons should always be taken, including the following: Read all
instrucons before using.
WARNING - To reduce the risk of burns, re, electric shock, or
injury to persons:
The HQ Pro-Stcher quilng machine should never be le unaended when plugged in.
Always unplug the machine from the electric outlet immediately aer using and before cleaning.
• Do not allow to be used as a toy. Close aenon is necessary when this quilng machine is used by
or near children.
• Use this quilng machine only for its intended use as described in this manual. Use only
aachments recommended by the manufacturer as contained in this manual.
• Never operate this quilng machine if it has a damaged cord or plug, if it is not working properly, if
it has been dropped or damaged, or dropped into water. Return the quilng machine to the nearest
authorized dealer or service center for examinaon, repair, electrical or mechanical adjustment.
• Never operate the machine with any air openings blocked. Keep venlaon openings of the
machine free from the accumulaon of lint, dust, and loose cloth.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
• To disconnect, shut down the computer, then disconnect all cables.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Keep ngers away from all moving parts.
• Always unplug the machine from the electrical outlet when removing covers, lubricang, or when
making any other user servicing adjustments menoned in the instrucon manual.
• This appliance is not intended for use by persons (including children) with reduced physical,
sensory, or mental capabilies, or lack of experience or knowledge, unless they have been given
supervision or instrucon concerning use of the appliance by a person responsible for their safety.
• Use only the power cord set provided by the manufacturer or a cered replacement set from the
manufacturer.
Important Safety Instrucons

4 | Geng Started www.HandiQuilter.com
Read these instrucons before using the machine.
To use the machine safely
1. Keep hands and loose clothing away from wheels, gears or other moving parts.
2. Turn the machine o and unplug the cord in the following cases:
• when you have stopped using the machine
• when you replace or remove the quilng machine needle or any other part
• in case of failure when you use the machine
• when you check or clean the machine
• when you leave the machine unaended
3. Connect the machine directly to the wall outlet. Do not use extension cords.
To increase the life of your machine
1. Do not store this machine in areas exposed to direct sunlight or high humidity. Never use or store the
machine near a heater, an iron, a halogen lamp or other hot things.
2. Clean the computer monitor with a so, lint-free rag. If necessary, dampen the rag with a small amount
of isopropyl alcohol. Do not use any other cleaners on the computer monitor.
3. Use only neutral soaps or detergents to clean the carriage. Benzene, solvents and scouring powders can
damage the machine and therefore should never be used.
4. Do not drop or bump the machine.
5. Always consult the manual to replace or x any other part of the machine.
To repair or adjust the machine
• If the machine breaks down or needs adjustment, rst check the troubleshoong chart in the
appendix to inspect and adjust the machine yourself.

www.HandiQuilter.com Geng Started | 5
Conservez ces consignes
Cee machine est desnée à un usage domesque.
Averssement
Handi Quilter et ses représentants ne sont en aucun cas juridiquement responsables des dommages causés
à HQ Pro-Stcher lorsque cellle-ci est ulisée de manière inadéquate ou non conforme aux consignes
énoncées dans ce manuel ou lorsqu'elle est ulisée sur des cadres de machine à quilter non recommandés
par Handi Quilter.
Lisez toutes les consignes avant d'uliser le produit
Lorsque vous ulisez une machine, vous devez toujours prendre des précauons de sécurité de base,
notamment ce qui suit : lisez toutes les consignes avant d'uliser le produit.
AVERTISSEMENT : pour réduire le risque de brûlures, d'incendie,
de choc électrique ou de blessures :
Ne jamais laisser la machine à quilter HQ Pro-Stcher sans surveillance lorsqu'elle est branchée.
Débranchez toujours la machine de la prise électrique immédiatement après usage et avant de la neoyer.
• Ne pas l'uliser comme un jouet. Il est nécessaire de faire preuve de vigilance lorsque cee
machine à quilter est ulisée à côté ou à proximité d'enfants.
• Ulisez cee machine à quilter uniquement pour l'usage prévu décrit dans ce manuel. Ulisez
uniquement les accessoires recommandés par le fabricant décrits dans ce manuel.
• Ne jamais uliser cee machine à quilter si le cordon ou la che est endommagé, si elle ne
fonconne pas correctement, si on l'a fait tomber ou endommagé, ou si elle est tombée dans l'eau.
Renvoyez la machine à quilter au revendeur ou centre de service après-vente agréé le plus proche
pour examen, réparaon, ou réglage électrique ou mécanique.
• Ne jamais uliser la machine si des ouvertures d'air sont bloquées. Gardez les ouvertures de
venlaon de la machine libérées d'accumulaon de peluches, poussières et morceaux de ssu.
• Ne jamais faire tomber ou insérer un objet dans une ouverture.
• Ne pas uliser à l'extérieur.
• Ne pas uliser là où des aérosols (vaporisateurs) sont ulisés ou de l'oxygène est administré.
• Pour déconnecter, arrêtez l'ordinateur, puis débranchez tous les câbles.
• Ne pas débrancher en rant sur le cordon. Pour débrancher, saisir la che, non le cordon.
• N'approchez pas les doigts des pares mobiles.
• Débranchez toujours la machine de la prise électrique pour rerer des couvercles, lubrier, ou pour
tout autre réglage d'entreen de l'ulisateur menonné dans le manuel d'instrucon.
• Cet appareil n'est pas desné intended à être ulisé par des personnes (y compris les enfants)
dotées de facultés physiques, sensorielles, ou mentales réduites, ou manquant d'expérience ou de
connaissances, sauf si elles ont été formées et encadrées sur l'ulisaon de cet appareil par une
personne responsable de leur sécurité.
• Ulisez uniquement le cordon d'alimentaon fourni par le fabricant ou une pièce de rechange
cerée par le fabricant.

6 | Geng Started www.HandiQuilter.com
Lisez ces consignes avant d'uliser la machine.
Pour uliser la machine en toute sécurité
1. N'approchez pas les mains et les vêtements amples des roues, des engrenages ou des autres
pièces mobiles.
2. Meez la machine hors tension et débranchez le cordon dans les cas suivants :
• lorsque vous avez ni d'uliser la machine
• lorsque vous remplacez ou rerez l'aiguille ou une autre pièce de la machine à quilter
• en cas de défaillance lorsque vous ulisez la machine
• lorsque vous inspectez ou neoyez la machine
• lorsque vous laissez la machine sans surveillance
3. Connectez la machine directement à la prise murale. Ne pas uliser de rallonges.
Pour augmenter la durée de vie de votre machine
1. Ne pas ranger cee machine dans des endroits exposés à la lumière directe du soleil ou à une forte
humidité. Ne jamais uliser ni ranger la machine à proximité d'un radiateur, d'un fer à repasser, d'une
lampe halogène ou d'autres objets brûlants.
2. Neoyez l'écran d'ordinateur avec un chion doux non pelucheux. Au besoin, humidiez le chion avec
une pete quanté d'alcool isopropylique. Ne pas uliser d'autres produits de neoyage sur l'écran
d'ordinateur.
3. Ulisez uniquement des savons ou détergents neutres pour neoyer le chariot. Le benzène, les solvants
et les poudres à récurer peuvent endommager la machine et ne doivent donc jamais être ulisés.
4. Ne pas faire tomber ou cogner la machine.
5. Consultez toujours le manuel pour remplacer ou réparer toute autre pièce de la machine.
Pour réparer ou régler la machine
• Si la machine tombe en panne ou doit être réglée, consultez d'abord les consignes de dépannage
gurant en annexe pour inspecter et régler vous-même la machine.

www.HandiQuilter.com Geng Started | 7
Installaon
Congratulaons on your HQ Pro-Stcher® Premium purchase
Handi Quilter is proud to oer you easy-to-use quilng machines and computer-guided quilng using the
latest technology with the best value for your money. We provide inspiraon and educaon to enhance
your transion into computer-guided machine quilng.
Because the world of computer-guided quilng is constantly changing, we invite you to keep up with us by
checking our website frequently for news, soware updates, tutorials, and more.
Go to www.HandiQuilter.com for:
• Updates to the HQ Pro-Stcher soware (provided free as long as you own your machine)
• A full-color version of this manual that can be downloaded and printed
• Updates to this manual
• Step-by-step tutorials to help you learn how to use HQ Pro-Stcher
• Free design downloads
• News about hardware upgrades or new machines
• Links to educaonal informaon: webinars, retreats, and more
Want to be in the know?
Sign up to join the Handi Quilter e-mail Newsleer list to receive noce of updates, upgrades, special
oers, contests, new products and free stu at: www.HandiQuilter.com/newsleer/subscribe/.
Machine packaging informaon
Keep the carton and packing materials. You will need them in the event that you need to return the
machine to the dealer or send it for repair. If you do not pack the machine properly or if you do not use the
correct packaging materials, the machine could be damaged. Handi Quilter is not liable for damage that
occurs during return shipping.
Handi Quilter contact informaon
Handi Quilter, Inc.
501 N 400 W
North Salt Lake, Utah 84054
Toll-free phone: [phone]
Local phone: [phone]
Email Address: [e-mail]
Website: www.HandiQuilter.com

8 | Geng Started www.HandiQuilter.com
Oponal U.S. Grounding
GROUNDED OUTLET BOXES
METAL
SCREW
ADAPTER
(B) (C)
TAB FOR
GROUNDING
SCREW
(A)
GROUNDING PIN
This product is for use on a nominal 120 V or nominal 220 V circuit, and has a grounding plug that looks
like the plug illustrated in sketch A above. A temporary adapter, which looks like the adapter illustrated in
sketches B and C, may be used to connect this plug to a 2-pole receptacle as shown in sketch B if a properly
grounded outlet is not available. The temporary adapter should be used only unl a properly grounded
outlet can be installed by a qualied electrician. The green colored rigid ear, lug, and the like, extending
from the adapter, must be connected to a permanent ground such as a properly grounded outlet box cover.
Whenever the adapter is used, it must be held in place by the metal screw.
ÂIMPORTANT: In Canada, the use of a temporary adapter is not permied by the Canadian Electric
Code.
Parts List
This list shows the parts of the HQ Pro-Stcher. Items A through Q are for the HQ Avanté (8-wheel carriage
version) and HQ24 Fusion. Items A through U are for the HQ Sixteen and HQ Avanté (4-wheel carriage
version). Items G, R, S, or T may not be included or needed.
NOTE: The parts photographed in this manual may look dierent from the ones you received.
Item Quanty Photo
A. Blue X-axis Flexirack (12 feet) 1
B. X-axis Flexirack clamps and screws 4

www.HandiQuilter.com Geng Started | 9
C. 3/32-inch drill bit 1
D. Emergency base-plate repair kit 1
E. EZ Carriage 1
F. Computer bracket 1
G. Y-encoder circuit board 1
H. Y-axis mounng bracket assembly 1
I. Power cord assembly
I-1. 12-foot power cord
OR
1
I-5. Y-power cord (10-foot)
(for HQ Sixteen only)
1
J. Adhesive cable mounng clips 4
K. USB ash drive 1
L. Art & Stch soware (oponal)
NOTE: Art & Stch is an oponal purchase
with HQ Pro-Stcher.
1

10 | Geng Started www.HandiQuilter.com
M. USB cable 1
N. Computer power cord 1
O. Manual engagement/disengagement tool 1
P. Harness cable
Q. HQ Pro-Stcher tablet computer
NOTE: The model of the HQ Pro-Stcher
computer may be dierent from the one
pictured.
1
R. HQ Sixteen Y-Encoder 1
S. Power Cord Retaining Clamp 1
T. 3M Command Adhesive Strips 6

www.HandiQuilter.com Geng Started | 11
Installaon (HQ Fusion, HQ Avanté, and HQ Simply
Sixteen)
These instrucons are for installing HQ Pro-Stcher on the HQ Fusion, HQ Avanté, and HQ Simply Sixteen
(with an 8-wheel Precision-Glide carriage). Handi Quilter recommends installaon by an authorized HQ
Pro-Stcher Retailer if available.
Tools required
• Power drill
• 4mm Allen wrench
• 5mm Allen wrench
• Sloed screwdriver (one large and one small)
• Phillips screwdriver (one large and one small)
• Manual engagement/disengagement tool (see Parts List, item O)
Installaon of the X-Rack and Y-Rack
To install the X-Rack
1. Remove the blue 12-foot Flexirack (see Parts List, item
A) and the Pro-Stcher carriage (see Parts List, item E)
from the box.
2. Place the Pro-Stcher carriage on the frame. Starng
at one end of the table, begin mounng the blue
Flexirack to the front of the table while aligning it to
the front white gear on the carriage.
Peel back a few inches of the pink protecve layer
of the tape. Posion the blue Flexirack by aligning it
to the white gear as you move down the table. Press
down on the blue Flexirack to sck it rmly to the
table.

12 | Geng Started www.HandiQuilter.com
3. Use the carriage as a guide and align the blue
Flexirack with the white gear along the length of
the table (see arrow at right), removing the pink
protecve layer and pressing downward on the blue
Flexirack while moving down the enre length of the
table.
4. Double check the alignment of the carriage white gear with the blue Flexirack by rolling the carriage
along the enre length of the table.
5. Trim the Flexirack to length using a knife or wire
cuers. The blue Flexirack does not need to extend
the full width of the table and can be a couple of
inches shorter on either end.
6. At both ends of the blue Flexirack, use two of the
small metal clamps (see Parts List, item B) to hold the
ends rmly in place. The clamps have a hole through
the center and a lip on one end. The lip should be on
the side opposite the blue Flexirack. Place the clamps
where they will be aached and drill pilot holes
using the 3/32-inch drill bit and then use a Phillips
screwdriver to fasten the clamps on both sides of the
Flexirack to the table.
Lip

www.HandiQuilter.com Geng Started | 13
UCAUTION: Do not use the larger drill bit included in the emergency repair kit, as this is the wrong
size for the Flexirack clamps.
NOTE: As an alternave, use one clamp at each end. Slide the lip of the clamp over the last gear
of the blue Flexirack, drill a pilot hole, and screw in place.
To Install the Y-Rack
1. Carefully lay the quilng machine on its power pod
side (the le side, looking from the front).
Underneath the base plates, near the wheels on the
C-pod side of the machine (the side with the thread
tensioner and guides) there will be either two screws
or two holes. If the screws are there, use a large at
screwdriver to remove the screws.
2. Aach the Y-Rack to the boom of the front and rear
base plates. The blue Flexirack should be toward the
middle of the machine while the bolt holes should
be toward the outside. Use the screws that were
removed from the front and rear base plates (or use
the two smallest screws in the Base Plate Repair Kit
[see Parts List, item D]
UCAUTION: Be careful not to over-ghten the
screws as the base plate holes will strip easily.
In case of accidentally cross-threading or
stripping one of the base plate holes, an
emergency repair kit (see Parts List, item D)
has been provided.

14 | Geng Started www.HandiQuilter.com
3. If the screws in the base plates do not have sloed heads and a nut driver cannot be ed over the
screw head, use one of the provided sloed screws as a replacement (see Parts List, item D) and use a
sloed screwdriver to ghten the screws in place.
Y-encoder circuit board replacement
ÂIMPORTANT: This step is required only if the circuit board on the Y-encoder is blue. If the Y-encoder
has a black circuit board, skip ahead to the next secon.
Replace the Y-encoder circuit board with the one in the package (see Parts List, item G) if the circuit board
is blue and does not have a 3-pin connector aached. It is held in place with one screw and ve connecng
pins.
To replace the Y-encoder
1. Unplug the stch regulator cable from the Y-encoder.
2. Remove the screw that holds the circuit board in
place with a small Phillips screwdriver.
Replace this style
Y-encoder circuit board.
This style Y-encoder circuit board
does not need to be replaced.

www.HandiQuilter.com Geng Started | 15
3. Gently pull the circuit board outward toward the front of the quilng machine (the same direcon
the screw came out).
4. Align the new Y-Encoder circuit board so the ve pins
on the encoder t into the ve-pin connector on the
circuit board and gently push into posion. The screw
hole on the circuit board should match up with the
hole in the encoder housing.
5. Replace the Phillips screw.
6. Plug the stch regulator cable into the new Y-encoder circuit board.

16 | Geng Started www.HandiQuilter.com
To set up the HQ Pro-Stcher carriage
1. Place the Pro-Stcher carriage on the frame system with the connectors toward the back of the
frame. Carefully li the quilng machine and place it on the carriage so the wheels engage the white
carriage tracks, making sure not to set the wheels on top of the stch regulator cable. This is easier to
do with two people, one at each end of the quilng machine.
2. With one end of the stch-regulator cable plugged
into the machine’s C-Pod and the middle connector
plugged into the quilng machine’s Y-encoder, plug
the other end of the cable into the carriage X-
encoder.
Aach harness cable.
3. Aach one end of the harness cable (see Parts List,
item P) into the connector on the right side of the
power supply. Tighten the side screws. You will plug
the other ends to the bracket as part of step 5 when
you aach the tablet computer.
4. Connect one end of the 12-foot power cord (see Parts List, item I-1) to the carriage power inlet and
the other end into a wall receptacle when the Pro-Stcher setup is complete. Do not plug into the
wall at this me.

www.HandiQuilter.com Geng Started | 17
5. The black cables aached to the Pro-Stcher carriage
should be routed up between the rear handles and
the quilng machine, toward the right-hand side of
the machine (looking at the machine from the back).
Aach the cable clips (see Parts List, item J) and route
the cable accordingly.
6. The small black cable with the black 3-connector clip
should be routed underneath the P-Pod and snapped
into the quilng machine’s Y-encoder.
The two black cables that run from the carriage up to
the computer should be clipped into the cable clip
under the rear handlebar to help prevent these
cables from geng caught on the edges of the
carriage.

18 | Geng Started www.HandiQuilter.com
7. Once again verify that the y-axis gear engages the
blue Flexirack for the y-axis.
• Do this by looking from the back of the machine
between the boom of the quilng machine
and the top of the carriage. If necessary, use the
manual engagement/diseangagement tool to
move the gears so they engage.
• If horizontal adjustment is needed to ensure that
at least half the white gear and blue Flexirack
are interlocking, loosen the two screws that
mount the y-axis bracket to the base plates and
push the bracket in the direcon necessary while
reghtening the screws.
• Both screws can be adjusted with the quilng
machine on the carriage. Pull the machine to the
front to access the front screw and to the rear to
access the rear screw.
• Pull the quilng machine to the rear of the
carriage and ensure the rear of the Y-axis bracket
does not collide with the black plasc track
retainer on the rear of the carriage. Adjust the
Y-bracket if needed.
ÂIMPORTANT: If necessary, use the manual
engagement/disengagement tool to move the
gears so they engage. Insert the end of the tool
into the hole at the front of the EZ Carriage.
8. With the power cable plugged in and the motors in the engaged posion (use the manual
engagement/disengagement tool if necessary), ensure that as the quilng machine is moved in both
the X and the Y direcons, the corresponding gears are rotang as well.

www.HandiQuilter.com Geng Started | 19
To aach the tablet computer
1. Disconnect the front handlebar cable from the side of the machine’s head. Then remove the
handlebars from the front of the quilng machine by removing the three hex-head bolts with a 5mm
Allen wrench.
If you’re having diculty reaching the front handlebar cable, rst remove two of the hex-head
bolts and loosen the third bolt. Then, rotate the handlebar slightly to provide easier access to the
handlebar cable.
2. Make sure the three handlebar bolts are in the front
handlebar and protruding out the boom of the
handlebar.
3. Posion the handlebar over the computer bracket
such that the screws go through the three holes in
the bracket.
4. Secure the handlebar and bracket in place on the machine head using the three handlebar bolts.