Hanlong UC802(P) User manual

[email protected]
Nanjing Hanlong Technology Co., Ltd
USER GUIDE
UC802(P)
Version:1.0.3.62
ENTRY LEVEL HD IP PHONE
86-25-84608050

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Notices Information
Copyright
Copyright © 2005 - 2014 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at
any time. And all the illustrations and instructions in this paper are subject to the copyright
protection of legal law. No parts of this document may be used or reproduced, transmitted by the
third parties for any purposes without the express written permission of Nanjing Hanlong
Technology Co., LTD.
When this document is made available on Hanlong’s web page, Hanlong Technology Co., LTD.
gives its right to download and print copies of this content only for private use as a user manual.
No parts shall have the right to alter, modify or use as commercial means without the express
written permission of Nanjing Hanlong Technology Co., LTD.
Safety cautions
To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage
the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other
liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.

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Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage
the surface or internal electronics of the phone.
Table of Content
Notices Information.......................................................................................................................... 1
Copyright.....................................................................................................................................1
Safety cautions............................................................................................................................ 1
WEEE Warning........................................................................................................................... 1
Cleaning...................................................................................................................................... 2
Table of Content................................................................................................................................2
Getting Started..................................................................................................................................5
Packing List.................................................................................................................................5
Phone Installation........................................................................................................................7
1. Attach the Foot stand...................................................................................................... 7
2. Connect the Handset and optional Headset.................................................................... 8
3. Connect the Network and Power.................................................................................... 9
Initialization................................................................................................................................ 9
Status......................................................................................................................................... 10
Registration............................................................................................................................... 11
Idle Screen.................................................................................................................................13
Getting Familiar with Your Phone................................................................................................ 14
Hardware Components Preview............................................................................................... 14
Icon Preview..............................................................................................................................17
LED Instruction.........................................................................................................................18
Power Indicator LED........................................................................................................ 18
Line LED:(Line or Memory Key set as Line).................................................................. 18
BLF or BLF List Key LED :( Line/Memory Key set as BLF)........................................ 18
Shared Line Key LED :( Line/Memory Key set as Shared Line).................................... 19
Other Key Led...................................................................................................................19
User Interface............................................................................................................................ 19
Memory Key Function Overview............................................................................................. 21
Basic Features Configuration.......................................................................................................22
Web Login.................................................................................................................................23
Administrator Password............................................................................................................24
Basic Network Setting.............................................................................................................. 25
WAN Port..........................................................................................................................26
PC Port.............................................................................................................................. 28
Language................................................................................................................................... 30

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Time and Date........................................................................................................................... 31
Ring Tone.................................................................................................................................. 33
Font Size....................................................................................................................................35
Volume...................................................................................................................................... 35
Screen Saver..............................................................................................................................37
Backlight................................................................................................................................... 38
Contact Management................................................................................................................ 39
Directory................................................................................................................................... 39
Remote Phonebook................................................................................................................... 42
Call History............................................................................................................................... 43
LDAP Phonebook..................................................................................................................... 46
Broadsoft Phonebook................................................................................................................48
Call log...................................................................................................................................... 49
Other features settings.................................................................................................................. 50
Dial Plan....................................................................................................................................50
Emergency Call.........................................................................................................................51
LED Status Setting....................................................................................................................52
Action URL...............................................................................................................................53
Softkey Layout..........................................................................................................................53
Programmable Key................................................................................................................... 54
Basic Call Features........................................................................................................................ 55
Place a Call................................................................................................................................55
End a Call..................................................................................................................................57
Receive a Call........................................................................................................................... 58
Incoming Call Show Mode....................................................................................................... 58
Auto Answer..............................................................................................................................59
Call Hold................................................................................................................................... 60
Call Transfer..............................................................................................................................61
Call Conference.........................................................................................................................64
Call Forward..............................................................................................................................65
Call Return................................................................................................................................ 68
Call Waiting Tone......................................................................................................................69
Hide Caller ID...........................................................................................................................70
Reject Anonymous.................................................................................................................... 71
Call Mute...................................................................................................................................72
DND.......................................................................................................................................... 72
Key as Send...............................................................................................................................73
No Key Entry Timeout..............................................................................................................73
Keypad Lock............................................................................................................................. 74
Hot Line.................................................................................................................................... 76
Function Key Features Settings...................................................................................................77
Line............................................................................................................................................77
Speed Dial................................................................................................................................. 77
BLF............................................................................................................................................78

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BLF List.................................................................................................................................... 80
Voice Message...........................................................................................................................81
Direct Pickup.............................................................................................................................82
Group Pickup............................................................................................................................ 82
Call Park....................................................................................................................................83
Intercom.................................................................................................................................... 84
DTMF........................................................................................................................................85
Prefix......................................................................................................................................... 86
Local Group.............................................................................................................................. 87
XML Group...............................................................................................................................88
LDAP........................................................................................................................................ 89
XML Browser........................................................................................................................... 90
Broadsoft Group........................................................................................................................91
Conference................................................................................................................................ 92
Forward..................................................................................................................................... 93
Transfer..................................................................................................................................... 93
Hold...........................................................................................................................................94
Group Listening........................................................................................................................ 95
DND.......................................................................................................................................... 95
Redial........................................................................................................................................ 96
SMS...........................................................................................................................................96
Send SMS..........................................................................................................................96
Set SMS Memory Key......................................................................................................97
Record....................................................................................................................................... 98
URL Record.............................................................................................................................. 98
Paging........................................................................................................................................99
Shared Line............................................................................................................................. 100
Public Hold..............................................................................................................................101
Private Hold............................................................................................................................ 102
Upgrade..........................................................................................................................................103
Factory Reset...........................................................................................................................103
Pcap Feature............................................................................................................................ 104
System Log..............................................................................................................................105
Upgrade................................................................................................................................... 105
Troubleshooting............................................................................................................................ 108
Why is the phone LCD screen blank?.................................................................................... 108
Why does the phone display "Network Unavailable"?.......................................................... 108
Why can’t I get a dial tone?.................................................................................................... 108
Where to set the tone?.............................................................................................................108
How to download XML Configuration?.................................................................................109
How to Import TLS certificate?..............................................................................................109
How to use Vlan?.................................................................................................................... 110
How to use LLDP?..................................................................................................................110
How to Set LCD and Web GUI：...........................................................................................110

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How to Upgrade via FTP?...................................................................................................... 110
How to make Ringtone?..........................................................................................................111
How to use Open VPN?.......................................................................................................... 111
Provisioning Guide on Free PBX:.......................................................................................... 111
Failover Notes......................................................................................................................... 111
How to Upload Wallpaper?..................................................................................................... 111
How to Use Auto Provision Phonebook?................................................................................111
All Documents.........................................................................................................................111
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand
3. Handset

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4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference

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Phone Installation
1. Attach the Foot stand

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2. Connect the Handset and optional Headset

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3. Connect the Network and Power
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display "Booting"
And then show “Initializing “during the initialization.

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By default the phone attempts to contact a DHCP server in your network in order to obtain its
valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The
information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware),
Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status
of accounts)
To view the phone status via phone interface:
1. Press Menu →Status →Information
2. Press Menu →Status →Network

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3. Press Menu →Status →Accounts
To view the phone status via Web interface:
Login webpage (For How to login, please refer to Web Login)
View the information of Version, Account and Network.
Registration
To register via phone interface:
Press MenuSettingAdvanced settings (default password: admin)Accounts

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Select the desired account
Select Enable for Account active
Filled the SIP Server
Filled the Failover SIP server if need (Optional)
Filled the Outbound Proxy (Optional)
Filled the SIP User ID, Authenticate ID
Filled the password, Name (shown on LCD) and Ringtone.
Press Save to save the configuration.
To register via web interface:
1. Login webpage and Click Account

Basic
2. Select the desired Account
3. Select Yes for Account Active
4. Filled the Primary SIP SERVER and other account information
5. Click to save the configuration.

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Note:
1. All fields with *must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
3. When change the account information via phone, it will shown Restart note when back
to idle page.
Idle Screen

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Name Description
1. Date&Time It shows the phone’s time & date. For Date&time setting, see
Time&Date
2. Notice It shows the phone features status, More see Icon Preview
3. Line Keys
This area shows the four line key labels. Line keys are also can be
used as other function keys. For more information you can refer to
Memory Keys
4. Soft Key
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”. More to see
Programmable Key
5. Default Account
This shows the current use account. User can use
to
change the default use account.
Getting Familiar with Your Phone
Hardware Components Preview

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Item Description
LCD screen To Presentation all information about the date& time, accounts,
soft keys, messages, calls and other some information.
Power Indicator LED To indicate the power status
Line keys
The phone supported up to 4 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming
Soft keys Labels automatically to identity their context-sensitive features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shows on the
screen.
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key
1. To mute the voice during the call (green light).
2. To un-mute the call.
Memory Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Hold

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13. Conference
14. DND
15. Redial
16. Transfer
17. SMS
18. Hot -desking
19. Call Return
20. Paging
21. Record
22. Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
Speaker
Press this button to place a call in hands-free mode.
Volume
To decrease the volume.
To increase the volume.
Alphanumeric keypad To enter the phone numbers, letters and so on.
Headset
To indicate that the phone is or not in Headset mode.
Icon Preview
Icon Description
Network
Registered succeed

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LED Instruction
This part mainly instructs the LED status. The Power LED Status describe on the premise that the
LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting
Power Indicator LED
Unregistered
Speakerphone mode
Handset mode
Headset mode
Mute
Forward
Do Not Disturb
Lock
Received calls
Dialed Calls
Missed calls
Forward calls
LED Status Description

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Line LED:(Line or Memory Key set as Line)
BLF or BLF List Key LED :( Line/Memory Key set as BLF)
LED Status Description
Steady Green Idle status for the monitored line
Steady Red The monitored line is calling or during a call
Blinked red The monitored line is ringing.
Off All other unknown status
Shared Line Key LED :( Line/Memory Key set as Shared Line)
Blinked green Ringing or have missed call
Steady Green Idle status(Power on)
Off Powered off.
LED Status Description
Steady Green Hold
Steady Green Offhook or during a conversation.
Blinked red Ringing.
Off Idle staus
LED Status Description
Stay green Idle status
Stay red The line is busy

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Other Key Led
User Interface
There are two ways to customize specific configurations on your IP phone:
The user interface on the IP phone
The user interface in a web browser on your PC
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on the
phone. In addition, you can use the web user interface to access all configuration settings. In many
instances, it is possible to use both the phone user interface and the web user interface to operate
the phone and change settings. However, in some instances, it is only possible to use the phone or
the web user interface.
Phone Interface Overview
Option
Status
Model
IP
MAC
Blinked green Ring Back, Private hold
Blinked red The line is ringing
Steady orange During a Call
Blinked orange Public Hold
Off Unregistered
Key Description
Headset Key When use in headset mode, the led is steady
green or the LED is off.
Message Key Blinked green when there is new messages
or the LED is off.
Mute Key Red when the mute the call, or the LED is
off.