Hanlong UC862 User manual

[email protected]
Nanjing Hanlong Technology Co., Ltd
USER GUIDE
UC862
Version:1.0.3.62
GIGABIT IP PHONE
86-25-84608050

Notices Information
1
Notices Information
Copyright
Copyright © 2005 - 2014 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at
any time. And all the illustrations and instructions in this paper are subject to the copyright
protection of legal law. No parts of this document may be used or reproduced, transmitted by the
third parties for any purposes without the express written permission of Nanjing Hanlong
Technology Co., LTD.
When this document is made available on Hanlong’s web page, hanlong Technology Co., LTD.
gives its right to download and print copies of this content only for private use as a user manual.
No parts shall have the right to alter, modify or use as commercial means without the express
written permission of Nanjing Hanlong Technology Co., LTD.
Safety cautions
To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage
the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other
liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage
the surface or internal electronics of the phone.

Table of Content
2
FCC Statement
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Table of Content
Notices Information........................................................................................................................1
Copyright ..................................................................................................................................1
Safety cautions..........................................................................................................................1
WEEE Warning.........................................................................................................................1
Cleaning....................................................................................................................................1
FCC Statement..........................................................................................................................2
Table of Content .............................................................................................................................2
Getting Started................................................................................................................................6
Packing List ..............................................................................................................................6
Phone Installation......................................................................................................................8
1. Attach the Foot stand.....................................................................................................8
2. Connect the Handset and optional Headset...................................................................9
3. Connect the Network and Power...................................................................................9
Initialization............................................................................................................................10
Status.......................................................................................................................................10
Registration.............................................................................................................................12
Idle Screen ..............................................................................................................................14
Getting Familiar with Your Phone ..............................................................................................16
Hardware Components Preview..............................................................................................16
Icon Preview ...........................................................................................................................19
LED Instruction.......................................................................................................................22
Power Indicator LED......................................................................................................22
Line LED:(Line or Memory Key set as Line).................................................................22
BLF or BLF List Key LED :( Line/Memory Key set as BLF)........................................23
Shared Line Key LED :( Line/Memory Key set as Shared Line) ...................................23
Other Key Led.................................................................................................................23
Info Key Instruction................................................................................................................24
User Interface..........................................................................................................................25
Memory Key Function Overview...........................................................................................26
Basic Setting Configuration ........................................................................................................29
Web Login...............................................................................................................................29

Table of Content
3
Administrator Password..........................................................................................................30
Basic Network Setting ............................................................................................................31
WAN Port........................................................................................................................31
PC Port............................................................................................................................34
Display Mode..........................................................................................................................35
Language.................................................................................................................................36
Time and Date.........................................................................................................................38
Ring Tone................................................................................................................................42
Font Size .................................................................................................................................44
Volume....................................................................................................................................45
Wallpaper................................................................................................................................47
Screen Saver............................................................................................................................48
LED Status Setting..................................................................................................................51
Backlight.................................................................................................................................51
Contact Management ..............................................................................................................52
Directory.................................................................................................................................52
Remote Phonebook.................................................................................................................57
Call History.............................................................................................................................58
LDAP Phonebook ...................................................................................................................61
Broadsoft Phonebook..............................................................................................................63
Call log....................................................................................................................................64
Other features settings................................................................................................................65
Dial Plan..................................................................................................................................65
Emergency Call.......................................................................................................................66
LED Status Setting..................................................................................................................67
Action URL.............................................................................................................................68
Softkey Layout........................................................................................................................68
Programmable Key .................................................................................................................69
Ext Key ...................................................................................................................................70
Basic Call Features......................................................................................................................70
Place a Call .............................................................................................................................70
End a Call................................................................................................................................72
Redial a Call............................................................................................................................72
Receive a Call .........................................................................................................................73
Incoming Call Show Mode.....................................................................................................74
Auto Answer ...........................................................................................................................74
Call Hold.................................................................................................................................75
Call Transfer............................................................................................................................76
Call Conference.......................................................................................................................79
Call Forward ...........................................................................................................................80
Call Return..............................................................................................................................85
Call Waiting Tone....................................................................................................................86
Hide Caller ID.........................................................................................................................87
Reject Anonymous..................................................................................................................88
Call Mute ................................................................................................................................89

Table of Content
4
DND........................................................................................................................................90
Key as Send.............................................................................................................................90
No Key Entry Timeout............................................................................................................91
Keypad Lock...........................................................................................................................92
Hot Line..................................................................................................................................93
Function Key Features Settings.................................................................................................95
Line.........................................................................................................................................95
Speed Dial...............................................................................................................................96
BLF.........................................................................................................................................97
BLF List..................................................................................................................................99
Voice Message.......................................................................................................................100
Direct Pickup ........................................................................................................................101
Group Pickup........................................................................................................................102
Call Park................................................................................................................................104
Intercom................................................................................................................................105
DTMF ...................................................................................................................................106
Prefix.....................................................................................................................................107
Local Group..........................................................................................................................109
XML Group...........................................................................................................................110
LDAP....................................................................................................................................111
XML Browser .......................................................................................................................112
Broadsoft Group....................................................................................................................113
Conference............................................................................................................................114
Forward.................................................................................................................................114
Transfer.................................................................................................................................115
Hold.......................................................................................................................................116
Group Listening ....................................................................................................................116
DND......................................................................................................................................117
Redial....................................................................................................................................118
SMS.......................................................................................................................................118
Send SMS......................................................................................................................118
Set SMS Memory Key..................................................................................................119
Record...................................................................................................................................119
URL Record..........................................................................................................................121
Paging ...................................................................................................................................121
Shared Line...........................................................................................................................122
Public Hold ...........................................................................................................................123
Private Hold ..........................................................................................................................124
Upgrade.......................................................................................................................................126
Factory Reset ........................................................................................................................126
Pcap Feature..........................................................................................................................126
System Log ...........................................................................................................................127
Upgrade.................................................................................................................................128
Configuration File.................................................................................................................130
Troubleshooting..........................................................................................................................131

Getting Started
5
Why is the phone LCD screen blank?...................................................................................131
Why does the phone display "Network Unavailable"? .........................................................131
Why can’t I get a dial tone? ..................................................................................................132
Where to set the tone?...........................................................................................................132
How to download XML Configuration?...............................................................................132
How to Import TLS certificate?............................................................................................133
How to use Vlan?..................................................................................................................133
How to use LLDP?................................................................................................................133
How to Set LCD and Web GUI：.........................................................................................133
How to Upgrade via FTP? ....................................................................................................134
How to make Ringtone?........................................................................................................134
How to use Open VPN?........................................................................................................134
Provisioning Guide on Free PBX:.........................................................................................134
Failover Notes.......................................................................................................................134
How to Upload Wallpaper?...................................................................................................134
How to Use Auto Provision Phonebook?..............................................................................134
All Documents ......................................................................................................................134

Getting Started
6
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand
3. Handset

Getting Started
7
4. Headset cord
5. Power adapter
6. Ethernet cable

Getting Started
8
7. Quick installation reference
Phone Installation
1. Attach the Foot stand

Getting Started
9
2. Connect the Handset and optional Headset
3. Connect the Network and Power

Getting Started
10
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display "Booting"
And then show “Initializing “during the initialization.
By default the phone attempts to contact a DHCP server in your network in order to obtain its
valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The
information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware),
Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status

Getting Started
11
of accounts)
To view the phone status via phone interface:
1. Press Menu →Status →InformationNetwork/ Account
2. Press Menu →Status →Network
3. Press Menu →Status →Account

Getting Started
12
To view the phone status via Web interface:
Login webpage( For How to login, please refer to Web Login)
View the information of Version, Account and Network.
Registration
To register via phone interface:
Press MenuSettingAdvanced setting (default password:admin)Accounts

Getting Started
13
Select the desired account
Select Enable for Account active
Filled the SIP Server
Filled the Failover SIP server if need (Optional)
Filled the Outbound Proxy (Optional)
Filled the SIP User ID, Authenticate ID
Filled the password, Name (shown on LCD) and Ringtone.
Press Save to save the configuration.
To register via web interface:
1. Login webpage and Click AccountBasic
2. Select the desired Account
3. Select Yes for Account Active
4. Filled the Primary SIP SERVER and other account information
5. Click to save the configuration.

Getting Started
14
Note:
1. All fields with * must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
3. When change the account information via phone, it will show Restart note when back to idle
page.
Idle Screen
Name Description

Getting Started
15
1. Date&Time It shows the phone’s time & date. For Date&time setting, see
Time&Date
2. Notice It shows the phone features status, More see Icon Preview
3. Line Keys
This area shows the four line key labels. Line keys are also can be
used as other function keys. For more information you can refer to
Memory Keys
4. Soft Key
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”. More to see
Programmable Key
5. Default Account This shows the current use account. User can use to
change the default use account.
6. Wallpaper This shows the backgrounds picture. You can also change it.
For more information you can refer to Wallpaper.

Getting Familiar with Your Phone
16
Getting Familiar with Your Phone
Hardware Components Preview
Item Description
LCD screen To Presentation all information about the date& time, accounts,
soft keys, messages, calls and other some information.
Power Indicator LED To indicate the power status
Line keys
The phone supported up to 4 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming
Soft keys Labels automatically to identity their context-sensitive features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shows on the
screen.
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows on the

Getting Familiar with Your Phone
17
screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key 1. To mute the voice during the call (green light).
2. To un-mute the call.
Conference To place a conference call
Memory Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Hold
13. Conference
14. DND
15. Redial
16. Transfer
17. SMS
18. Hot -desking
19. Call Return
20. Paging
21. Record
22. Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red:A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered

Getting Familiar with Your Phone
18
Speaker Press this button to place a call in hands-free mode.
Redial To dial the previous dialed number.
To act as send key.
Volume
To decrease the volume.
To increase the volume.
Hold To hold or to resume a call during a conversation.
Information To show the accounts status and some other relevant
information. More refer to Info key instruction.
Transfer To transfer a call to a third party.
To enable or disable Forward feature during the idle page.
Alphanumeric keypad To enter the phone numbers, letters and so on.
Message To indicator the New message, and press to read.
Headset To indicate that the phone is or not in Headset mode.

Getting Familiar with Your Phone
19
Icon Preview
Icon Description
Network available
Network down
Line(Registered succeed)
Line (Unregistered)
Line(Ringing)
Speed Dial
BLF
BLF(Ringing)
BLF(Talking)
Speakerphone mode
Handset mode
Headset mode
Voice messages