Yealink SIP-T40P User manual

Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting [e-mail].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].

GNU GPL INFORMATION
Yealink SIP-T40P IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the
license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Thank you for choosing the SIP-T40P IP phone, exquisitely designed to provide business
telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and
Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T40P IP phone.
Note
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.70
The following section is new:
Parking a Call/Retrieving a Parked Call to the Monitored User on page 127
Major updates have occurred to the following sections:
Entering Data and Editing Fields on page 20
Configuring an Access URL on page 49
DSS Keys on page 57
Network Directory and Network Call Log features are hidden for IP phones in neutral firmware,
which are designed for the BroadWorks environment. Please contact your system administrator
for more information.

User Guide for the SIP-T40P IP Phone
vi
Auto Answer on page 83
Do Not Disturb (DND) on page 89
Call Forward on page 94
Call Park/Retrieve on page 109
Configuring Visual and Audio Alert for BLF Pickup on page 122
Receiving RTP Stream on page 140
BLF Ring Type is moved to Configuring Visual and Audio Alert for BLF Pickup on page 122.
Changes for Release 81, Guide Version 81.20
None
Changes for Release 81, Guide Version 81.15
The contents in the following section are removed to Frequently Asked Questions on Yealink IP
Phones :
Troubleshooting
The following sections are new:
Power Saving on page 23
BLF ring type on page 123
Major updates have occurred to the following section:
Incoming Intercom Calls on page 134
Changes for Release 81, Guide Version 81.10
The following section is new:
Key Tone on page 36
Major updates have occurred to the following sections:
Basic Network Settings on page 18
Language on page 27
Phone Lock on page 31
Volume on page 34
DSS Keys on page 57
Dial Plan on page 68
Call Mute on page 87

About This Guide
vii
Do Not Disturb (DND) on page 89
Call Transfer on page 101
Call Park on page 109
Busy Lamp Field (BLF) on page 121
Intercom on page 133
Multicast Paging on page 136
Changes for Release 80, Guide Version 80.95
The following section is new:
Entering Data and Editing Fields on page 20
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 12
Phone Installation on page 13
Appendix on page 171

User Guide for the SIP-T40P IP Phone
viii
Table of Contents
About This Guide ...................................................................... v
In This Guide........................................................................................................................... v
Summary of Changes.............................................................................................................. v
Changes for Release 81, Guide Version 81.70 ..................................................................... v
Changes for Release 81, Guide Version 81.20 .................................................................... vi
Changes for Release 81, Guide Version 81.15 .................................................................... vi
Changes for Release 81, Guide Version 81.10 .................................................................... vi
Changes for Release 80, Guide Version 80.95 ....................................................................vii
Table of Contents....................................................................viii
Overview ................................................................................... 1
Hardware Component Instructions......................................................................................... 1
Icon Instructions ..................................................................................................................... 3
Feature Status Icons ............................................................................................................ 3
Line Key Icons...................................................................................................................... 3
Other Icons.......................................................................................................................... 4
LED Instructions ...................................................................................................................... 5
User Interfaces ........................................................................................................................ 7
Phone User Interface ........................................................................................................... 7
Web User Interface.............................................................................................................. 7
Documentations ................................................................................................................... 10
Getting Started........................................................................ 11
Packaging Contents.............................................................................................................. 11
Optional Accessories ......................................................................................................... 12
Phone Installation ................................................................................................................. 13
Phone Initialization ............................................................................................................... 16
Phone Status......................................................................................................................... 16
Basic Network Settings ......................................................................................................... 18
Registration .......................................................................................................................... 19
Idle Screen ............................................................................................................................ 20
Entering Data and Editing Fields........................................................................................... 20
Customizing Your Phone......................................................... 23
General Settings ................................................................................................................... 23

Table of Contents
ix
Power Saving..................................................................................................................... 23
Backlight............................................................................................................................ 26
Contrast............................................................................................................................. 27
Language........................................................................................................................... 27
Time & Date ...................................................................................................................... 28
Administrator Password .................................................................................................... 30
Key As Send....................................................................................................................... 30
Phone Lock........................................................................................................................ 31
Audio Settings ...................................................................................................................... 34
Volume .............................................................................................................................. 34
Ring Tones......................................................................................................................... 35
Key Tone............................................................................................................................ 36
Contact Management ........................................................................................................... 37
Directory............................................................................................................................ 37
Local Directory................................................................................................................... 38
Blacklist.............................................................................................................................. 47
Remote Phone Book.......................................................................................................... 49
Call History Management ..................................................................................................... 50
Viewing History Records.................................................................................................... 51
Placing a Call from History Records .................................................................................. 51
Adding a Contact to the Local Directory/Blacklist ............................................................. 51
Deleting History Records................................................................................................... 52
Disabling History Record................................................................................................... 52
Search Source List in Dialing................................................................................................. 53
System Customizations......................................................................................................... 54
Logo Customization .......................................................................................................... 54
Headset Use ...................................................................................................................... 55
DSS Keys............................................................................................................................ 57
Account Management ....................................................................................................... 67
Dial Plan ............................................................................................................................ 68
Emergency Number........................................................................................................... 74
Live Dialpad....................................................................................................................... 75
Hotline............................................................................................................................... 75
Basic Call Features................................................................... 77
Placing Calls.......................................................................................................................... 78
Answering Calls..................................................................................................................... 80
Ending Calls .......................................................................................................................... 81
Redialing Numbers ............................................................................................................... 81
Recent Call In Dialing............................................................................................................ 82
Auto Answer ......................................................................................................................... 83
Auto Redial ........................................................................................................................... 84
Call Completion .................................................................................................................... 85
ReCall.................................................................................................................................... 86

User Guide for the SIP-T40P IP Phone
x
Call Mute .............................................................................................................................. 87
Muting a Call ..................................................................................................................... 87
Muting While Dialing......................................................................................................... 88
Call Hold/Resume ................................................................................................................. 88
Do Not Disturb (DND) .......................................................................................................... 89
Call Forward.......................................................................................................................... 94
Static Forwarding............................................................................................................... 94
Dynamic Forwarding ....................................................................................................... 101
Call Transfer........................................................................................................................ 101
Blind Transfer................................................................................................................... 102
Semi-attended Transfer................................................................................................... 104
Attended Transfer............................................................................................................ 105
Call Waiting ........................................................................................................................ 105
Conference ......................................................................................................................... 106
Local Conference............................................................................................................. 106
Network Conference........................................................................................................ 107
Call Park/Retrieve................................................................................................................ 109
FAC Mode........................................................................................................................ 110
Transfer Mode ................................................................................................................. 112
Call Pickup .......................................................................................................................... 114
Directed Call Pickup ........................................................................................................ 114
Group Call Pickup............................................................................................................ 116
Anonymous Call.................................................................................................................. 117
Anonymous Call Rejection.................................................................................................. 118
Advanced Phone Features......................................................121
Busy Lamp Field (BLF) ......................................................................................................... 121
Configuring the BLF Feature on the IP Phone ................................................................. 121
Using BLF Feature on the Phone ..................................................................................... 126
BLF List................................................................................................................................ 128
Call Recording..................................................................................................................... 129
Configuring a Record Key................................................................................................ 130
Configuring a URL Record Key ........................................................................................ 131
Recording a Call .............................................................................................................. 131
Hot Desking........................................................................................................................ 132
Intercom ............................................................................................................................. 133
Configuring the Intercom Feature on the IP Phone......................................................... 133
Using Intercom ................................................................................................................ 136
Multicast Paging ................................................................................................................. 136
Sending RTP Stream........................................................................................................ 137
Receiving RTP Stream...................................................................................................... 140
Using Multicast Paging.................................................................................................... 142
Music on Hold (MoH) ......................................................................................................... 143
Automatic Call Distribution (ACD) ...................................................................................... 144

Table of Contents
xi
Shared Call Appearance (SCA)............................................................................................ 145
Configuring SCA Feature on the IP Phone....................................................................... 146
Using SCA Feature on the IP Phone ................................................................................ 151
Bridged Line Appearance (BLA) .......................................................................................... 157
Configuring BLA Feature on the IP Phone....................................................................... 158
Using BLA Feature on the IP Phone................................................................................. 160
Messages ............................................................................................................................ 162
Short Message Service (SMS) .......................................................................................... 162
Voice Mail........................................................................................................................ 164
Message Waiting Indicator (MWI) ................................................................................... 166
Regulatory Notices.................................................................169
Service Agreements ............................................................................................................ 169
Limitations of Liability......................................................................................................... 169
Safety Instructions .............................................................................................................. 169
Appendix................................................................................171
Appendix A - Time Zones ................................................................................................... 171
Appendix B –Menu Structure............................................................................................. 173
Index ......................................................................................175

Overview
1
Overview
This chapter provides the overview of the SIP-T40P IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T40P IP phone are the LCD screen and the keypad.

User Guide for the SIP-T40P IP Phone
2
Hardware component instructions of the SIP-T40P IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time,
date and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates call status, message status and phone’s system
status:
• Receives an incoming call—Fast-flashing
• Receives a voice mail or text message—Slow-flashing
③
Line Keys
Use these keys to activate up to three accounts and assign
various features.
④
Soft Keys
Label automatically to identify their context-sensitive
features.
⑤
Scroll through the displayed information.
Confirms actions, answers incoming calls.
Cancels actions, rejects incoming calls.
⑥
(Mute Key)
Toggles mute feature.
⑦
(HEADSET Key)
Toggles the headset mode.
⑧
(MESSAGE Key)
Accesses voice mails.
⑨
(Redial Key)
Redials a previously dialed number.
⑩
Speakerphone Key
Toggles the hands-free (speakerphone) mode.
⑪
Volume Key
Adjusts the volume of the handset, headset, speaker or
ringer.
⑫
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑬
Speaker
Provides hands-free (speakerphone) audio output.
⑭
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.
⑮
Hookswitch Tab
Secures the handset in the handset cradle when the IP phone
is mounted vertically. For more information on how to adjust
the hookswitch tab, refer to Yealink Wall Mount Quick
Installation Guide for Yealink IP Phones .

Overview
3
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons
Description
Network is unavailable
Hands-free (speakerphone) mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Ringer volume is 0
Phone Lock
Keep Mute
Missed Calls
Call Forward
Line Key Icons
Icon indicator (associated with line)
Icons
Description
The private line registers successfully

User Guide for the SIP-T40P IP Phone
4
Icons
Description
Register failed
Registering
The shared/bridged line registers successfully
DND is enabled on this line
Call forward is enabled on this line
Icon indicator (associated with ACD)
Icon
Description
The ACD state is available
and x
The ACD state is unavailable
The ACD state is Wrap up
Log out of the ACD system
Other Icons
Icon indicator (associated with call recording)
Icons
Description
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped

Overview
5
Icon indicator (associated with call history)
Icons
Description
Missed Calls
Placed Calls
Received Calls
Forwarded Calls
Icon indicator (associated with contact)
Icons
Description
The contact icon
LED Instructions
Power Indicator LED
LED Status
Description
Solid red
The phone is initializing.
Fast-flashing red (300ms)
The phone is ringing.
Slow-flashing red (1s)
The phone receives a voice mail or text message.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Line key LED
LED Status
Description
Solid green
The line is seized.
The line is in conversation.
Fast-flashing green
The line receives an incoming call.
Slow-flashing green
The call is placed on hold.
Off
The line is inactive.

User Guide for the SIP-T40P IP Phone
6
Line key LED (configured as a BLF key or BLF List key)
LED Status
Description
Solid green
The monitored user is idle.
Fast-flashing red (200ms)
The monitored user receives an incoming call.
Solid red
The monitored user is busy.
The monitored user’s conversation is placed on hold
(This LED status requires server support).
Slow-flashing red (1s)
The call is parked against the monitored user’s phone
number.
Off
The monitored user does not exist.
Line key LED (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
LED Status
Description
Off
The shared line is idle.
Fast-flashing green
The shared line receives an incoming call.
Solid green (for local SCA
phone)
Solid red (for monitoring SCA
phone)
The shared line is in conversation.
The shared line is dialing.
The shared line is seized.
The shared line conversation is barged in by the other
shared line party.
Slow-flashing green (for local
SCA phone)
Slow-flashing red (for
monitoring SCA phone)
The shared line conversation is placed on public hold.
Slow-flashing green (for local
SCA phone)
Solid red (for monitoring SCA
phone)
The shared line conversation is placed on private hold.
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
Line key LED (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
LED Status
Description
Off
The bridged line is idle.
Fast-flashing green
The bridged line receives an incoming call.

Overview
7
LED Status
Description
Solid green (for local BLA
phone)
Solid red (for monitoring BLA
phone)
The bridged line is in conversation.
The bridged line is dialing.
The bridged line is seized.
Slow-flashing green (for local
BLA phone)
Slow-flashing red (for
monitoring BLA phone)
The bridged line conversation is placed on hold.
Note
User Interfaces
Two ways to customize configurations of your SIP-T40P IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, either the phone user interface and/or the web user interface interchangeably.
However, in some cases, it is only possible to use one or the other interface to operate the
phone and change settings.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is “admin”(case-sensitive). For more information on customizing your
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 23.
Note
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
The above introduces the default LED status. The statuses of the power indicator LED and BLF key
LED are configurable via web user interface. You can also customize the BLF key LED status and
BLF key behavior. For more information, contact your system administrator.
For a better understanding of the menu structure, please refer to Appendix B –Menu Structure
on page 173.

User Guide for the SIP-T40P IP Phone
8
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press the OK key on the phone when the phone is idle.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
“admin”(case-sensitive).
Note
The options you can use to customize the IP phone via phone user interface and/or via web user
interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC Address
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Power Saving
x
--Backlight
√
--Contrast
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key As Send
√
--Phone Lock
√
--Audio Settings
--Ring Tones
√
--Key Tone
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--Search Source List in Dialing
x
--Logo Customization
x
--Headset Use
√
--DSS Keys
√
The access to the Advanced settings of the Account or Network via web user interface may be
blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.