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NEC Xen Master User manual

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digital
telephone
user guide
Xen Digital Telephones
Xen Talk 8 line non display
Xen Exec 16 line display
Xen Professional 16 line display
with 16 DSS/B F One Touch Keys
1. Speaker
2. Line Keys/Feature Access Keys
3. Dial pad/Dedicated Function Keys
4. Microphone and Microphone LED
. Volume Control
6. Large LED (360˚ Visual Ring Indicator)
7. Alphanumeric Display
8. One Touch Keys
9. Hookswitch
10. Built-in Headset Jack
11. Soft Keys
1
10
9
6
5
2
3
4
1
10
96
5
2
34
7
1
10
11
11
96
4
2
3
5
7
8
Table of Contents
General Information
Answering Calls Pages 2 & 3
Making Calls
Microphone Control
Handsfree Calls
Placing a call on Hold Pages 4 - 5
Transferring Calls
Conference
Call Park - System
Station Busy/No Answer Options Pages 6 - 7
Outside Call Dialling Options Pages 8 - 9
Call Pickup
Paging
Background Music
Call Forwarding Pages 10 - 11
Call Forwarding Destination
Customised Message
Station Outgoing Lockout
Account Code Entry
Account Code Forced/Verified Pages 12 - 13
DISA Password
ACD/UCD
Volume Control
Programming Pages 14 - 15
Feature Access Keys\
One Touch Keys
Character Entry Codes Pages 16 - 17
Quick Entry Guide
Quick Reference Guide Pages 18 - 19
2
General Information
The following should be considered when reviewing this User Guide:
Instructions are provided for the Xen digital telephones (DTU-type). When
using a Ranger Series digital telephone (ETU-type), note that ANS=Answer,
TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, NR/SPD=Redial.
All operational instructions assume Prime Line Pickup is assigned to intercom
dial tone, Ringing Line Preference is assigned to all telephones, a Call
Appearance and Call Arrival key has been assigned to all digital telephones
and only a single tenant has been assigned in the system.
All access codes listed are standard; some may vary based on system
assignment. Please consult your authorised NEC Dealer for the access codes
applicable to your system.
Access to many features is based on system assignments. Not all features
may be available from your telephone.
Telephones equipped with displays will provide useful call processing
information such as digits dialled, recall indications, feature confirmation,
etc. Xen digital telephones (DTU-type) also show features accessible by the
soft keys.
amp Status
ine Keys:
Incoming Call
Held Call - Your telephone
Held Call - Other telephone
Call in progress
Your telephone
Other telephone
Hold recall
Feature Key:
DND Set
Call Forward Set
Callback Request
Intercom ED:
Incoming Call
Call in progress
Held Call
Flashing Red
Steady Red
Flashing Red Conf LED
Intermittent Flashing Red
Intermittent Flashing Red
Slow Flashing Red
Rapid Flashing Green
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Steady Green
Steady Red
Intermittent Flashing Green
arge ED: (360˚ Visual Ring Indicator)
Incoming calls (CO/PBX, DIT
or ANA)
Incoming intercom, TIE Line
or DID Call
Message from Attendant
Voice Mail Message
ED Indications
Function
3
Answering Calls
Ringing Calls
Lift Handset
Converse
Note: When assigned the delayed ringing feature, incoming calls will first ring at a
primary station. If the call is unanswered after a preprogrammed time interval, calls will
also ring at the assigned secondary station.
Ringing Calls To A Call Arrival Key
Lift handset
Converse
Note 1: A Call Arrival key must be assigned to appear and ring at a ine Key/Feature
Access Key.
Note 2: A Call Appearance key must be available to answer an incoming outside call.
Voice Announce Calls
Ensure microphone (MIC) LED is lit
Adjust Speaker volume or as needed
Respond handsfree
Note: The handset may be used at any time during the conversation
Camp-on (Call Waiting)
Receive camp-on tone while on another call
Replace handset to disconnect present call OR press Hold and press the
Hookswitch to converse with second party.
Call Alert Notification
With a call in progress
Receive Call Alert Notification
Press Hold, converse with second party
Note 1: The second call may be placed on hold if the line appearance is assigned or if a
Call Appearance key is available
Note 2: Press flashing ine Key,Call Appearance key or Conf key to return to the first
call.
4
Making Calls
Internal Calls
Lift handset
Dial station number or “9” for the attendant (or reception)
OR press Feature Access Key or One Touch Key programmed for
Direct Station Selection
Voice announce after tone burst or wait for ringing call to be answered.
Note 1: When calling a digital telephone, dialling 1 after the station number will change
ringing to voice or voice to ringing.
Note 2: To directly access a personal voice mailbox on the Xen Mail system, dial 7 after
dialling the station number.
Outside Calls
Lift handset
Dial trunk access code i.e 0
OR press idle Outside ine Key
Dial telephone number
Converse
Preset Dialling
Dial the desired number
Lift handset
Converse
ast CO/PBX Number Redial
Lift handset
Press Redial
Dial Last Number Redial code #
Converse
Speed Dial- Using The Redial ( NR/SPD) key
Lift handset
Press Redial ( NR/SPD) and dial Speed Dial Memory Location:
Station Speed Dial 80-99
System Speed Dial 00-79
OR press Feature Access key or One Touch Key programmed for
Station Speed Dial
Converse
Speed Dial - Using The Softkeys
Press the SYS. or STA. Softkey ( )
(System or Station Speed Dial respectively)
Continued next page
5
Press the UP or DOWN softkey ( ), repeatedly until the desired
name/number is displayed.
To search alphabetically (optional step):
Press the dial key showing the first letter of the name to be dialled
Continue to press this dial key until the desired letter is displayed
Press *to display the first match corresponding the chosen letter
Lift handset to dial the displayed name/number
Trunk Queuing
After dialling trunk access code or pressing a busy ine Key and receiving a
line busy indication:
Dial Trunk Queue set code 78
Replace handset
Note: When a line is available, your telephone will ring: lift handset and place call.
Microphone Control
Press Feature
Dial MIC On/Off code 1
Note 1: Lit MIC LED indicates MIC on
Note 2: MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key
Note 3: If talking on handset rather than handsfree, the handset microphone will be
muted and the MIC LED will flash.
Handsfree Calls
Press Speaker, LED lights
Ensure MIC LED is lit
Place internal or outside call
Converse
Press Speaker to disconnect call
Note: The handset may be used at any time during the conversation. To resume
handsfree operation or to monitor a call, press Speaker (LED lights) and replace handset.
Placing A Call On Hold
Non-Exclusive Hold
With a call in progress:
Press Hold
6
Placing A Call On Hold (Continued)
Exclusive Hold
With a call in progress:
Press Feature
Press Hold
Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or Conf
key (for internal calls).
Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with the
held line appearance or Call Appearance key.
Note 3: After a preprogrammed time, the held call will recall to the originating
station.Once in a recall condition, Exclusively Held calls can be retrieved from any
station with the held line appearance or Call Appearance key.
Transferring Calls
Using Manual Dial Using Direct Station
With a call in progress Selection (DSS)
Press Transfer With a call in progress
Dial station number Press Transfer
Announce call (optional) Press programmed DSS
Replace handset Announce call (optional)
Replace handset
Note 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered
camp-ons and unscreened transfers will recall to the attendant telephone. After
answering the recall, pressing Feature 86 will transfer the call to the personal voice
mailbox of the station number dialled.
Note 2: To return to the original party, press flashing ine Key, Call Appearance key or
Conf key.
Note 3: A Feature Access Key or One Touch Key may be assigned for DSS.
Note 4: To transfer a call directly to a personal voice mailbox, dial 7 after dialling the
station number.
Conference
With a call in progress
Press Conf
Place second call (internal or external)
Announce conference
Press Conf to establish conference
Note 1: Repeat above procedure to add an additional party. (Max 2 outside parties).
Note 2: An unsupervised conference may be established by pressing the Conf key again,
after the conference has been established. The parties may continue to converse in
private. Press the flashing Conf key to return to the conversation.
7
Call Park - System
Set Retrieve
With a call in progress From any station
Press Transfer Lift handset
Dial Call Park Set code 4*Dial Call Park Retrieval
Dial Call Park location 0-9 code 4#
Replace handset Dial Call Park Location 0-9
Converse
Note: If the dialled Call Park location is busy, dial another Call Park location (0-9).
Station Busy/No Answer Options
Automatic Callback
Set Answer
When calling a busy digital When both telephones are idle
telephone originating telephone rings
Dial Automatic Callback code 0Lift handset
Replace handset Call is placed automatically
Callback Request
Set Answer
When calling a busy or Receive display and/or Feature
unanswered digital telephone LED message indication:
Dial Callback Request code #Lift handset
Replace Handset Dial #; request originator is
automatically called
Repeat above procedure to
respond to additional messages
Note: Callback messages are automatically cancelled once the originating station is
called.
Tone Override
Set Answer
When calling a busy digital With a call in progress:
telephone: Receive tone override signal√∫†
Dial Tone Override code *Press Hold
to send tone Converse with second party
Wait for signalled party to answer
†If handsfree, a visual indication only (*) will be provided on the
telephone’s display.
Note: An Override Tone will be sent each time “*” is pressed.
8
Station Busy/No Answer Options (Continued)
Step Call
When calling a busy telephone
Dial 2 to advance to the next station number in that 10’s group
Voice Over
Originate
When calling a busy telephone:
Dial Voice Over code 6
Announce message
Answer Whisper Page
With a call in progress: With a call in progress:
Receive Voice Over Receive Voice Over
announcement announcement
Press Hold Press Feature
Converse with Voice Over Dial 65
originator Converse with Voice Over
Press Answer key to alternate originator while monitoring
between parties first call
Press Feature
Dial 65
Converse with first caller while
monitoring Voice Over
originator
Note: The Whisper Page Access Code may be assigned to a Feature Access Key or One
Touch Key.
Outside Call Dialling Options
Save & Repeat
Save Repeat
With an originating outside Lift handset
call in progress: Press Redial
Press Feature Dial #; stored number is
Dial 9; called number is stored dialled
Replace handset