Hansaton flow 2-312 M User manual

flow 2-312 M
Behind-the-Ear Hearing System (BTE)
Instructions for Use
GB

Your Hearing Systems
Hearing healthcare professional: ___________________
_________________________________________________
Telephone:_______________________________________
Model: __________________________________________
Serial number: ___________________________________
Replacement batteries: Size 312
Warranty:________________________________________
Program 1 is for: _________________________________
Program 2 is for: _________________________________
Program 3 is for: _________________________________
Program 4 is for: _________________________________
Date of purchase: ________________________________

Quick Reference
Changing Batteries Low Battery Warning
2 beeps every 30
minutes
312
On/Off
Plus
(+) signs
On Off Open
Push Button
Switching Programs

Table of Contents
Your Hearing Systems at a Glance..................................2
Warnings ..........................................................................4
Putting Your Hearing Systems on Your Ears..................8
Turning Your Hearing Systems on and off ...................10
Battery Information ....................................................... 11
Tips for Wearing Hearing Systems for the First Time..13
Operating Instructions..................................................15
Using the Telephone .....................................................16
Protecting Your Hearing Systems.................................16
Cleaning Your Hearing Systems ................................... 17
Troubleshooting Guide ................................................. 21
Warning to Hearing System Dispensers
(to Comply with the U.S. Food and Drug
Administration (FDA) Regulations) ..............................26
Information and Explanation of Symbols ....................29
Patient Feedback........................................................... 31
Additional Notes............................................................32

2
Your Hearing Systems at a Glance
1 Earhook – your custom made earmold attaches to
your hearing systems using the earhook
2 Microphone – sound enters your hearing systems
through the microphones. Microphone shield –
protects microphones from dirt & debris
3 Push button – switches between listening programs
4 Battery door (on & off) – close the door to turn on
your hearing systems, partly open the door to turn
off your hearing systems. Opening the door all the
way gives you access to change the battery
5 Tubing – part of the earmold that attaches it to the
earhook
6 Earmold – allows the sound to pass from the hearing
systems to the ear and holds the hearing systems in
place
7 Slim tube – sound travels down the slim tube to the
ear canal
8 Retention piece – helps prevent the dome and slim
tube from moving out of the ear canal
9 Dome – holds the slim tube in place in your ear canal

3
0124
Conformity to directive
93/42/EEC concerning
medical devices
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4
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4
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4
Warnings
The intended use of hearing systems is to amplify
and transmit sound to the ears and hereby
compensate for impaired hearing. The hearing
systems (specially programmed for each hearing
loss) must only be used by the intended person.
They should not be used by any other person as
they could damage hearing.
Hearing systems should only be used as directed
by your physician or hearing healthcare profes-
sional.
Hearing systems will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use your hearing systems in explosion
hazard areas.
Allergic reactions to hearing systems are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning sensation in
or around your ears, inform your hearing health-
care professional and contact your physician.
In the unlikely case that any parts remain in the
ear canal after the removal of the hearing system,
contact a physician immediately.

5
Remove your hearing systems for CT and MRI
scans or for other electromagnetic procedures.
Special care should be exercised in wearing
hearing systems when maximum sound pressure
levels exceed 132 decibels. There may be a risk of
impairing your remaining hearing. Speak with
your hearing healthcare professional to ensure
the maximum output of your hearing systems is
suitable for your particular hearing loss.
Battery Warnings
Never leave hearing systems or batteries where
small children and pets can reach them.
Never put hearing systems or batteries in your
mouth. If a hearing system or battery is swal-
lowed, call a physician immediately.
Precautions
The use of hearing systems is only part of hearing
rehabilitation; auditory training and lip reading
instruction may be required as well.
In most cases, infrequent use of hearing systems
does not provide full benefit. Once you have
become accustomed to your hearing systems,
wear your hearing systems everyday all day.

6
Your hearing systems use the most modern
components to provide the best possible sound
quality in every listening situation. However,
communication devices such as digital cell
phones can create interference (a buzzing sound)
in hearing systems. If you experience interference
from a cell phone being used close by, you can
minimize this interference in a number of ways.
Switch your hearing systems to another program,
turn your head in a different direction or locate
the cell phone and move away from it.
This hearing system is not designed to be used
for children under 36 months. The hearing system
contains small parts that can cause choking if
swallowed by children. Keep out of reach of pets,
children and mentally challenged people. If
swallowed, consult a physician or hospital
immediately.
External devices may only be connected if they
have been tested in accordance with correspond-
ing IECXXXXX standards. Only use accessories
approved by Hansaton, to avoid any electrical
shock.

7
Note to Hearing Healthcare Professional
Domes should never be fitted on patients with
perforated eardrums, exposed middle ear
cavities, or surgically altered ear canals. In the
case of such a condition, we recommend to use a
customized ear mold.
Labeling
The serial number and year of manufacture are located
inside the battery door.

8
Putting Your Hearing Systems on Your
Ears
Your hearing systems may be color-coded with a small
dot on the battery door: red = right ear; blue = left ear.
Hearing Systems with Earmolds
1. Hold the earmold between
your thumb and index finger.
The opening should be point-
ing in towards your ear canal
with the BTE resting upwards
above your ear.
2. Carefully insert the earmold
in your ear. You may need to
twist it slightly to the back.
The earmold should fit into
your ear snugly and comfort-
ably. Gently pull down and
back on your earlobe to help
you insert the earmold into
your ear canal more easily.
3. Place the hearing system over
the top of your ear.
1.
2.
3.

9
Hearing Systems with
Slim Tubes
1. Place the hearing system over
the top of your ear. The slim
tube should lie flush against
your head and not stick out.
2. Hold the slim tube where it at-
taches to the dome and gently
push the dome into your ear
canal.
3. Place the retention piece in
your ear so it rests at the bot-
tom of the opening of your ear
canal.
1.
3.
2.

10
Turning Your Hearing Systems
on and off
Your hearing systems have a three-position battery
door that acts as an on/off switch and that allows ac-
cess to the battery compartment.
1. On: Close the battery door
fully.
Note: It may take 5 seconds be-
fore the hearing system turns on.
Your hearing healthcare provider
can increase the start up delay if
required.
2. Off: Partially open the battery
door.
3. Open: Fully open the battery
door to access and change the
battery.
Note: When turning your hear-
ing system on and o while it
is on the ear, grasp the top and
bottom of the device with your
index nger and thumb. Use
your thumb to open and close
the battery door.
1.
2.
3.

11
Battery Information
To replace the battery, fully open the battery door for
access to the battery compartment.
Low Battery Warning
Two long beeps indicate the hearing system battery is
low. After the low battery warning, sounds may not be
as clear. This is normal and can be fixed by changing
the batteries in the hearing systems.
If you are not able to hear the low battery warning,
your hearing healthcare professional can change its
pitch or loudness. If you prefer, it can be turned off
entirely.
Your hearing systems are designed to generate a low
battery warning every 30 minutes until you change
the batteries, but depending on the condition of the
batteries, they may die before another low battery
warning occurs. erefore, it is recommended that
the batteries are replaced as soon as possible once you
hear the low battery warning.

12
Replacing the Battery
1. Gently swing out the battery door
with your fingernail.
2. Grasp the battery with your thumb
and index finger and remove.
3. Insert the new battery into the
battery compartment with the plus
(+) sign on the battery facing the
same way as the plus (+) sign on the
side of the battery door. This will
ensure that the battery door closes
properly.
Note: If the battery is inserted incor-
rectly, the hearing system will not
turn on.
4. Close the battery door.
2.
3.
1.
4.

13
Caring for Batteries
Always discard batteries in a safe and environmentally
friendly way.
To prolong battery life, remember to turn your hear-
ing systems off when not in use, especially when
asleep.
Remove the batteries and keep the battery door
open while hearing systems are not being worn, espe-
cially when asleep. This will allow internal moisture to
evaporate.
Tips for Wearing Hearing Systems for
the First Time
• Start in a quiet room at home first to get used to
the new sound quality. Sounds like the ticking of a
clock, the humming of the computer, the beep of
the microwave or the rustling of clothes or paper
may seem loud to you at first, because you have not
been hearing them properly for a long time.
• Read aloud to yourself and learn to adjust the
volume of your own voice when you are wearing the
hearing systems.
• Talk to different people and learn how to distin-
guish between different sound patterns again.

14
• It will take some time before you are completely
used to your hearing systems and can fully enjoy the
benefits.
• Wear your hearing systems for as many hours a day
as you can, and for a little longer each day.
• Make notes at the back of this booklet, write down
difficult situations and describe what any unpleasant
noises were like. This information will help your hear-
ing healthcare professional to fine-tune the hearing
systems better for your needs.
• Involve your family and friends in this familiarization
period. For example, ask someone to set the televi-
sion to a comfortable volume.
• When you are beginning to get used to wearing the
hearing systems, wear them in more difficult listen-
ing environments such as the office, at parties or
in restaurants. This can be difficult even for people
who can hear normally. Give yourself time to regain
your ability to hear in these difficult situations.
• Make your hearing systems part of your everyday life
and be patient with yourself while you are learning to
hear sounds correctly.

15
Operating Instructions
Your hearing systems come with a push button that
allows you to further adjust them.
Push Button - Program Control
Your hearing systems are equipped with a
push button which can be used to switch
between programs. Each time you push
the button, you will move to a new hearing
system program.
Your hearing systems beep to indicate which program
you are in.
Program 1 (e.g. AutoMic) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Please see the front of this booklet for a listing of your
personalized programs.

16
Using the Telephone
As telephones do not all work the same, you may
experience different results from different phones. You
can use many phones by simply holding the receiver to
your ear, without the need to change to a dedicated
telephone program on your hearing system. You may
need to move the handset slightly up or back to find
the position that sounds best to you.
Depending on the phone type you use, your hearing
healthcare professional might have selected a dedi-
cated phone program on your hearing systems.
Protecting Your Hearing Systems
• Open the battery door when not in use.
• Always remove your hearing systems when using
hair care products. The hearing systems can become
clogged and cease to function properly.
• Do not wear your hearing systems in the bath or
shower or immerse them in water.
• If your hearing systems do become wet, do not
attempt to dry them in an oven or microwave. Do
not adjust any controls. Open the battery doors
immediately, and allow your hearing systems to dry
naturally for 24 hours.