Hansaton sound SHD RIC User manual

sound SHD RIC
hearing aid guide

This user guide applies to the following models:
Hearing aids
sound SHD S
Hearing aid models
csound SHD S
Earpieces
c Dome
cSlimTip
ccShell
Battery
Size 312
If no box is checked and you do not know the
model of your hearing aid, please ask your
hearing care professional.
Your hearing aid details

Quick reference
beeps every
 minutes
Low battery warning
Turning hearing aids on/o
Your hearing aids
Hearing care professional: ____________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase:____________________________ O
On
switching
programs
volume control
Pushbutton
Battery indicator Battery size
312

1. Your hearing aids at a glance .................................................. 2
2. Turning your hearingaids onando ..................................... 4
3. Putting your hearing aids on your ears................................... 5
4. Battery information................................................................ 7
5. Operating instructions ......................................................... 10
Using the telephone ...........................................................17
Assistive listening devices ................................................ 20
6. Caring for your hearingaids ..................................................21
7. Accessories........................................................................... 24
8. Troubleshooting guide ......................................................... 26
9. Service and warranty ............................................................31
10. Important safety information ............................................. 33
Tinnitus masker ................................................................ 50
11. Operating, transport and storage conditions ..................... 53
12. Information and explanation of symbols ........................... 54
13. Compliance information ..................................................... 57
Table of contents
Thank you
Thank you for choosing these hearing aids.
Please read the User guide carefully to make sure
that you understand and get the best out of your
hearing aids. Training is not required for handling of
this device. A hearing care professional will help set
up the hearing aids to your individual preferences
during the tting / sales consultation.
For more information regarding features, benets,
setup, use and maintenance or repairs of your
hearing aid and accessories – contact your hearing
care professional or manufacturer representative.
Additional information can be found in the
specication sheet of your product.

2 3
1. Your hearing aids at a glance sound SHD 3-S312 hearing aids
2
2
3
4
5
1
6
7
2
2
3
4
8
1
1 Wire - connects the speaker unit to your
hearingaids
2 Microphone - sound enters your hearing aids
through the microphones
3 Push button - switches between listening
programs or changes the volume level,
depending on your customized tting
4 Battery door (on & o) - close the door to turn
on your hearing aid, open the door all the way to
turn o your hearing aid or to change the battery
5 Dome - holds the wire in place in your ear canal
6 Retention piece - helps prevent the dome and
wire from moving out of the ear canal
7 Speaker unit - amplies the sound and sends it
directly into the ear canal
8 Custom mold - holds the hearing aids in place

4 5
2. Turning your hearingaids
onando
The battery door acts as an on
and o switch.
1. On: Close the battery door
fully.
Note: It may take ve seconds
before the hearing aid turns
on. Your hearing healthcare
professional can increase the
start up delay if required.
2. O: Open the battery door.
Note: When turning your
hearing aid on and o while it
is on the ear, grasp the top and
bottom of the device with your index nger and
thumb. Use your thumb to open and close the
battery door.
3.Putting your hearing aids on your
ears
Your hearing aids may be color-coded with an
indicator on the battery door: red = right ear;
blue = le ear.
Hearing aids with domes
1. Hold the wire where it
attaches to the dome and
gently push the dome into
your ear canal.
2. Place the hearing aid
over the top of your ear.
The wire should lie flush
against your head and not
stick out.
3. If there is a retention piece,
place it in your ear so it rests
at the bottom of the opening
of your ear canal.
1.
2.
1.
3.
2.

6 7
Hearing aids with custom molds
1. Hold the custom mold
between your thumb and
index nger. The opening
should be pointing in
towards your ear canal
with the hearing aid resting
above your ear.
2. Carefully insert the custom
mold into your ear. The
mold should t into your
ear snugly and comfortably.
3. Place the hearing aid over
the top of your ear.
Labeling
The serial number and year of manufacture are
located under the colored hearing aid marking.
4.Battery information
Low battery warning
Two long beeps indicate the hearing aid battery
is low. Aer the low battery warning, sounds
may not be as clear. This is normal and can be
xed by changing the batteries.
If you can’t hear the low battery warning, your
hearing healthcare professional can change its
pitch or loudness.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
1.
2.
3.

8 9
Replacing the battery
1. Gently swing out the battery
door with your ngernail.
2. Push the battery with your
thumb and index nger
towards the open side, and
remove or pull the battery
straight out, depending on your
style of hearing aid.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
battery indicator on the battery
door. This will ensure that the
battery door closes properly.
Note: If the battery is inserted
incorrectly, the hearing aid will
not turn on.
4. Close the battery door.
1.
2.
3.
4.
Caring for batteries
• Always discard batteries in a safe and
environmentally friendly way.
• To prolong battery life, remember to turn your
hearing aids o when not in use, especially
when asleep.
• Remove the batteries and keep the battery
door open while hearing aids are not being
worn, especially when asleep. This will allow
internal moisture to evaporate.

10 11
5.Operating instructions
Your hearing aids may come with a push button
that allows you to further adjust them. You may
also be able to adjust your hearing aids with the
use of an optional remote.
Push button
The push button on your hearing aids can be
either a program control, a volume control or a
combination of both.
Program control
If your push button is a program control, each
time you push the button, you will move to a
new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program setting Beeps
Program 1 (e.g. automatic program) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. easy telephone/
telephone)
3 beeps
Program 4 (e.g. music) 4 beeps
Program setting Beeps
Easy telephone/telephone short melody
Wireless synchronization (if
enabled)
Opposite ear beeps
the same as side
being adjusted
Please see the front of this booklet for a listing of
your personalized programs.

12 13
Volume control
If your push button has been congured as a
volume control, either:
• Push the button on your right hearing aid to
increase the volume, and
• Push the button on your le hearing aid to
decrease the volume
or:
• Push the button to step through your volume
levels
As you change the volume control, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Program/volume control push button
If your hearing healthcare professional has
congured one hearing aid to be a program
control and the other hearing aid to be a volume
control:
• Push the button on your right / le
hearing aid to access your dierent
programs, and
• Push the button on your right / le
hearing aid to step through your volume
levels

14 15
Remote control 2
The optional remote control allows you to switch
between dierent listening programs and
change your volume settings.
Program control
Each time you push the button, you will move to
a new program.
Your hearing aids beep to indicate which
program you are in.
Program setting Beeps
Program 1 (e.g. automatic program) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3
(e.g. easy telephone/telephone)
3 beeps
Program 4 (e.g. music) 4 beeps
Easy telephone/telephone short melody
Volume control
If your remote control has been congured to
adjust volume, you can adjust the volume level
by pushing the + or – button.
As you change the volume, your hearing aids will
beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps

16 17
Wireless synchronization
If wireless synchronization is enabled, when you
change the volume or program settings on one
hearing aid, the other one changes as well.
For example, if your push button is congured as
a program control and wireless synchronization
is enabled, when you push the button on one
hearing aid, the program will change on both
hearing aids.
Using the telephone
Push button
Your hearing care professional may have set up
a phone program on your hearing aids that you
can access using the push button or optional
remote control.
Easy telephone
Your hearing aids may also have a telephone
feature, which automatically switches to a
dedicated telephone program when a receiver
is brought close to one of your hearing aids. You
will hear a short melody when you switch to
the easy telephone program. When the receiver
is moved away from the hearing aid it will
automatically return to the previous listening
program.
If your hearing aid doesn’t automatically switch
to the easy telephone program when a receiver
is held to your ear, you may need to attach an
easy telephone magnet to your telephone. The
magnet is designed to strengthen the magnetic
eld at the earpiece of the telephone.

18 19
To attach the optional magnet:
1. Clean the telephone receiver.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
appropriate side and seek
the optimal position on the
telephone receiver.
2. Place the double-sided tape
in this optimal position on the
telephone receiver.
3. Attach the magnet to the tape.
Your hearing care professional
may also have set up a phone
program that you can access through your
optional remote control.
1.
2.
3.
Binaural Phone
The Binaural Phone feature allows you to hold a
phone to one ear and hear the sound clearly in
both ears. No accessories are required.
Binaural Phone is available in your hearing aids
through:
Push button
Easy telephone
If your hearing aids are congured to work
with the wireless uDirect™streamer, you
might benet from a Bluetooth®hands-free
option. Refer to the uDirect user guide for more
information.
Bluetooth®is a registered trademark owned by the Bluetooth SIG, Inc.

20 21
Assistive listening devices
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aids may
have a telecoil option that can help you listen in
public places equipped with telecoil compatible
assistive listening devices such as a
loop system. When you see this symbol,
a loop system is present and may be
compatible with your hearing aids. Please
contact your hearing care professional for more
information on loop systems.
6. Caring for your hearingaids
Protecting your hearing aids
• Diligent and routine care of your hearing aids
contribute to outstanding performance and a
long service life. To ensure a long service life,
Sonova AG provides a minimum of a ve year
service period aer phase out of the respective
hearing aid.
• Always remove your hearing aids when using
hair care products. The hearing aids can
become clogged and cease to function properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls.
• Protect your hearing aids from excessive heat
and sunlight (hair dryer, vehicle glove box or
dashboard).
• Ensure you do not twist or squeeze the wires
when your hearing aids are placed in their case.
• Do not drop your hearing aids or knock them
against hard surfaces.

22 23
Cleaning your hearing aids
Use a so cloth to clean your hearing aids at
the end of each day. Regular cleaning of the
microphone ports with the supplied cleaning
brush will ensure that your hearing aids will
maintain their sound quality. Your hearing care
professional can demonstrate this for you.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or custom molds can seriously damage them.
Cleaning your custom molds and domes
Clean the domes and molds on the
outside daily with a damp cloth.
Avoid getting any water in and
around the speaker units and
custom molds.
The wires, speakers, domes or custom molds
should never be rinsed or submerged in water
as water drops may block sound or damage the
electrical components of the hearing aids.
Domes should be replaced by your hearing care
professional every -6 months or when they
become sti, brittle, or discolored.
If your molds require further cleaning, the
speaker waxguard may be plugged and require
replacing. See your hearing care professional.

24 25
7. Accessories
The uDirect, uTV™and a remote control are
optional accessories that may be available for
your hearing aids.
uDirect 3and uTV 3
uDirect is a streamer that provides easy, hands-
free access to Bluetooth enabled devices, such
as mobile phones. They can provide remote
control functions to adjust your hearing aids for
increased listening comfort. uDirect also has
a wired audio jack to plug in devices like MP3
players.
uTV is used with a streamer (uDirect) to send
sound from your TV directly to your hearing aids.
The uTV can also transmit sound from stereo
systems, computers and other audio sources.
For more information on using the uDirect, or
uTV, please see the user guide for that accessory.
For information on how to get a streamer or
uTV accessory, please contact your hearing
healthcare professional.
Remote control 2
Your hearing aids may also come with an
optional remote control which allows you to
switch between dierent listening programs,
and change your volume settings.

26 27
Cause Possible remedy
Issue: no sound
Not turned on Turn on
Low/dead battery Replace battery
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Caring for your hearing
aids.” Consult your hearing
care professional
Plugged microphones Consult your hearing care
professional
8. Troubleshooting guide Cause Possible remedy
Issue: not loud enough
Low volume Turn up volume; see hearing
care professional for models
without a manual volume
control or if problem persists
Low battery Replace battery
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing care
professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Caring for your hearing
aids.” Consult your hearing
care professional
Plugged microphones Consult your hearing care
professional

28 29
Cause Possible remedy
Issue: intermittent sound
Low battery Replace battery
Issue: two long beeps
Low battery Replace battery
Issue: whistling
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Hand/clothing near ear Move hand/clothing away
from ear
Poorly tting custom
molds/domes
Consult your hearing care
professional
Cause Possible remedy
Issue: not clear, distorted
Poorly tting custom
molds/domes
Consult your hearing care
professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Caring for your hearing
aids.” Consult your hearing
care professional
Low battery Replace battery
Plugged microphones Consult your hearing care
professional
Issue: custom molds/domes falling out of ear
Poorly tting custom
molds/domes
Consult your hearing care
professional
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully

30 31
Cause Possible remedy
Issue: low volume on landline telephone
Telephone not
positioned properly
Move telephone receiver
around ear for clearer signal
Hearing aids require
adjustment
Consult your hearing care
professional
For any problems not listed in the guide, contact your
hearing care professional.
9. Service and warranty
Local warranty
Please ask the hearing care professional where
you purchased your hearing aids about the
terms of the local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid from the date of purchase. This
limited warranty covers manufacturing and
material defects in the hearing aid, but not
accessories such as tubes, wires, earpieces, or
external speaker. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect
any legal rights that you might have under
applicable national legislation governing sale of
consumer goods.

32 33
10. Important safety information
Please read the relevant safety information and
limitations-of-use information on the following
pages before using your hearing aid.
Intended use
The intended use of hearing aids is to amplify
and transmit sound to the ears and hereby
compensate for impaired hearing.
The Tinnitus feature is intended for use
by people with tinnitus who also desire
amplication. It provides supplementary noise
stimulation which can help defocus the user’s
attention from their tinnitus.
Warranty limitation
This warranty does not cover damage from
improper handling or care, exposure to
chemicals or undue stress. Damage caused
by third parties or non-authorized service
centers renders the warranty null and void.
This warranty does not include any services
performed by a hearing care professional in their
oce.
Serial numbers
Hearing aid le side:
Hearing aid right side:
Date of purchase:
Authorized hearing care professional
(stamp/signature):