Starkey RIC 312 User manual

RIC
(Receiver-In-Canal)
OPERATIONS MANUAL

Hearing Instrument
Instrument Controls
Push Button Controls p. 11
Size 312 Battery - Brown

Table of Contents
Overview
Push Button Micro RIC 312 Overview . . . . . . . . . . . . . 4
Preparation
Batteries/Battery Indicators . . . . . . . . . . . . . . . . . . . . . 6
Insertion and Removal . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operation
Power On & Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
User Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Volume Control Indicators . . . . . . . . . . . . . . . . . . . . . 14
Memory Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CROS/BiCROS Balance Control . . . . . . . . . . . . . . . . 15
Multiflex Tinnitus Level Control . . . . . . . . . . . . . . . . . 15
Directional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Telephone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CROS/BiCROS Technology . . . . . . . . . . . . . . . . . . . . . . . 19
Multiflex Tinnitus Technology . . . . . . . . . . . . . . . . . . . . . 20
Accessories
Wireless Accessories . . . . . . . . . . . . . . . . . . . . . . . . . 22
Hearing Instrument Care
Instrument Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . 25
Tips for Better Communication � � � � � � � � � � � � � � � � � � � � � 26
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 28
FDA Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 30
FCC Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 35

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Push Button Micro RIC 312 Overview
Features, Controls and Identification
Your hearing instrument controls include:
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphones
5. Push Button (user control)
6. Battery compartment (on/off control),
location of serial number, location of
left/right side instrument indicator
RED is for right ear, BLUE is for left ear
Your hearing instrument can be identified by:
7. Retention Lock
8. Location of manufacturer’s name and model name
9. Location of left/right side receiver indicator
Comfort Fit Solutions:
10. Instant Fit Earbud
11. Custom Earmold (optional)
12. RIC Custom Power Earmold (optional)

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7
10
6
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9
11
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Push Button Micro RIC 312 Overview

6
Preparation
Batteries
Your hearing instrument uses a battery as its power
source. This battery size can be identified by the brown
(312) color code on the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the colored tab from the new battery.
4. Align the battery’s “+” sign (flat side of the battery)
with the “+” on the battery door.
5. Close the battery door.
Battery Indicators
An indicator will sound when the battery voltage is low.
You have approximately five minutes*to replace the
battery. An indicator may also sound just before the
battery stops working.
* Actual time between low battery indicator and shut down will vary depending on
environmental noise levels and brand of battery used.

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Preparation
1
3
2
4
5

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WARNINGS
Batteries are dangerous if swallowed. To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can
easily be swallowed
NATIONAL BUTTON BATTERY INGESTION
HOTLINE: [phone]
Preparation
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT.
This could result in serious damage; if the door
will not close securely, check that the battery is
inserted correctly.
• Do not open the battery door too far or damage
is likely to occur.
• Dispose of used batteries immediately in the
proper waste or recycling container.
• Batteries vary in size and performance. Your
hearing professional is your best source for lifespan
estimates and verification that you are using the
proper size and type.

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1
2
3
Preparation
Insertion and Removal
To insert the earbud or earmold:
1. Hold the cable at the bend in
front of the receiver with your
thumb and forefinger. Gently
insert the receiver into your
ear canal.
2. Wrap the hearing instrument
over the top of your ear,
carefully placing it behind
your ear.
3. Place the retention lock inside
the bowl of your ear.
To remove the earbud or earmold:
• Remove the retention lock from
the bowl of your ear.
• Remove the hearing instrument
from behind your ear.
• Grasp the receiver with your
thumb and forefinger. Gently
pull out of your ear canal.
Do not pull with the hearing
instrument case as this may damage
the connection.

10
Preparation
Helpful Hints
• Minor irritation and/or inflammation may occur as
your ear becomes accustomed to having an object
in it; if so, please contact your hearing professional.
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional.
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant immediate
consultation with a physician.

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Operation
Power On & Off
To turn ON:
Insert a battery and completely close the battery door.
Your instrument has a power-on delay which may
require a few seconds. You may hear a tone indicating
that your instrument is powered on.
To turn OFF:
Open the battery door until the battery is no longer
touching the battery contacts.
User Controls
Your hearing instrument’s user control may have been
customized by your hearing professional. Ask your
hearing professional how the user control on your
instrument is set.
Available User Control Functionality
The user control on your hearing
instrument can respond differently
depending on how long you activate
(press) the button. Your instrument
is capable of having one function
assigned to a short press (press and
release) and one function assigned to
a long press (press and hold). The options
selected on the next page indicate how your particular
user control is configured.

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Volume
Control
Memory
Change Mute Multiflex Tinnitus Level
Short Press
(Press and Release)
Long Press
(Press and Hold)
Operation
Assigned User Control Settings
Volume Control
Power On Volume Level
Your hearing instrument has been set to a specific
volume level by your hearing professional. If sounds
are generally too loud or too soft, please contact
your hearing professional for advice and adjustment.
If your hearing instrument has been set up with a
user adjustable volume control, temporary volume
adjustments can be made.
Your hearing instrument will always power-on to the
same volume setting (Volume Home) determined by
your hearing professional.
Sprinkler Volume Control
If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing instrument changes.
Sprinkler volume control is configured by default to
automatically decrease in volume before it increases.
To make sounds louder, activate the user control.
Repeat this motion until you are at the minimum
setting. The next time you activate the user control,

13
Operation
the volume will increase one step. Continue to activate
the user control until you reach the desired loudness.
NOTE: If 10 minutes or more have passed since the last
volume change, the volume will automatically decrease
before it increases.
Up/Down Volume Control
If your user control is configured as a dedicated up/
down volume control, each time you activate the user
control, the volume of your hearing instrument always
changes in a specific direction (either up or down). For
example, a short press and release may increase the
volume while a long press and hold may decrease the
volume in your hearing instrument.
Some user controls can be set for the Right instrument
to increase volume and the Left instrument to decrease
volume. Ask your hearing professional if this setting
would benefit you.

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Volume Level Tone Length of Tone
Volume Max 5 Beeps .....
Volume Step(s) Click
–
Volume Home
(Power on volume level) 3 Beeps ...
Volume Step(s) Click
–
Volume Min Single Tone —
Operation
Volume Control Indicators
Your hearing professional may enable audible
indicators, which highlight the current volume position.
Memory Change
Your hearing professional may create
multiple memories within your hearing
instrument. These additional memories
can be accessed by activating the user
control on your hearing instrument.
If your user control is configured for
memory changes, each time you activate the user
control, the memory of your hearing instrument will
increment through the available memories.

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Operation
Memory Indicators
Your hearing professional may enable an audible
indicator, which is presented while making a memory
change. The indicator defaults to a voice saying
“One, Two, Three or Four” to identify which memory
your instrument is in.
Mute
Long Press Mute
If your hearing instrument is configured
with mute functionality, a long press and
hold of the user control will mute your
hearing instrument. If enabled by your
hearing professional, you may hear an
indicator prior to the hearing instrument
muting. To unmute your hearing instrument, long press
and hold the user control until audio is restored.
CROS/BiCROS Balance Control
Your user control on the transmitter can also adjust
the balance between your hearing instrument and
transmitter. Please refer to the section labeled
CROS/BiCROS Technology (on page 19) for further
information.
Multiflex Tinnitus Level Control
Your user control can also adjust the level of your
Multiflex Tinnitus stimulus. Please refer to the section
labeled Multiflex Tinnitus Technology (on page 20)
for further information.

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My hearing instruments have the following
telephone setting(s):
Automatic Telephone Memory and Automatic
Telecoil. See below.
Manual Telephone Memory and Manual Telecoil.
See next page. (Memory # _________________ ).
None
Operation
Directional Settings
Your hearing instrument may have a directional
microphone to help improve speech understanding in
noisy situations. Ask your hearing professional about
your particular directional settings.
Telephone Use
Some hearing instruments can be customized with
features to help you effectively communicate on the
telephone. Ask your hearing professional about your
telephone solution.
Automatic Telephone Memory
and Automatic Telecoil
These options activate the telephone memory
automatically when used with a hearing instrument
compatible telephone. To use, place the telephone
receiver on your ear as you normally would and
the hearing instrument will automatically select the
telephone memory. It might be necessary to move the

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Operation
telephone receiver slightly to find the best reception.
Once the telephone is removed from the ear, the
hearing instrument will switch back to the last used
memory.
NOTE: Consult with your hearing professional if your
instrument does not switch to the telephone memory
automatically, if it is enabled.
Manual Telephone Memory and Manual Telecoil
Manual access allows you to switch the hearing
instruments into a telephone or telecoil memory,
as needed. Ask your hearing professional which
memory you should access for manual telephone use.
General Telephone Use
Some hearing instruments work best
by holding the phone close to, but
not fully covering your ear. In some
instances, if you encounter whistling
(feedback), tilt the receiver at an angle
until the whistling stops. Additionally,
the hearing instrument in the non-
phone ear (ear opposite the phone)
may switch to a telephone setting
to reduce background sounds. Your
hearing professional can provide
instructions and techniques for your
specific needs.

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Operation
Ear-to-Ear Phone Streaming
The telephone memory in your hearing instrument
may be equipped with an ear-to-ear phone streaming
option. When you enter your telephone memory, the
audio from your telephone will be streamed from
the phone ear’s hearing instrument to the opposite
ear’s hearing instrument. This allows you to hear the
telephone conversation in both ears. Ask your hearing
professional about your particular telephone settings.

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Introduction
A Contralateral Routing of Of Signals (CROS) hearing
system is a type of hearing instrument that is used to
treat unilateral hearing loss. It takes sound from the
ear with poorer hearing and transmits it to the ear with
better hearing. CROS only picks up sound from the
unaidable ear, while BiCROS picks up sound from both
ears. This helps the patient to receive sounds from both
sides of the head without the head-shadow effect.
Multifunction Button Balance Control
Your hearing system uses the button to adjust the
balance between the hearing instrument and the
transmitter. This control adjusts the level of sound
coming from the transmitter. Press and release the
button until the desired level is reached. Each press
and release changes the balance level one increment.
NOTE: Balance Control is only applicable for
BiCROS memories.
CROS Streaming
Your hearing system is equipped with a CROS
transmitter. When you enter a memory with either
CROS or BiCROS streaming enabled, audio from the
transmitter is streamed to your hearing instrument.
When CROS streaming begins you may hear an alert
tone. If for any reason the CROS stream is unexpectedly
interrupted you may also hear an alert tone. Please ask
your hearing professional about your particular settings.
CROS/BiCROS Technology

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Multiflex Tinnitus Technology
Introduction
Multiflex Tinnitus Technology can be used as a part
of a tinnitus treatment program. Multiflex Tinnitus
Technology plays a tinnitus stimulus through the
hearing instrument. The tinnitus stimulus is
programmed according to your hearing loss, and
your hearing professional can adjust the settings
of the tinnitus stimulus to meet your needs.
Sprinkler Stimulus Control
If your user control is configured as a sprinkler stimulus
control, each time you activate the user control, the
stimulus level in your hearing instrument changes.
Sprinkler stimulus control is configured by default to
automatically decrease in level before it increases.
To make the stimulus level louder, activate the user
control. Repeat this motion until you are at the
minimum setting. The next time you activate the user
control, the level will increase one step. Continue to
activate the user control until you reach the desired
loudness.
NOTE: If 10 minutes or more have passed since the
last stimulus level change, the level will automatically
decrease before it increases.