HavenLock HAVEN LOCKDOWN Z User manual

HavenLock Inc - The Smarter, Stronger Way to STOP An Active Threat V 4.4
Patent Protected: European Patent Number: 3,194,692; Issued: China; U.S.A. Patent: 10,669,758 / 10,851,568
Safety, Warnings, Regulations
Warranty
Installing Your HAVEN Lockdown
Z-WAVE Operation
LED and Sounds
Outward-swinging door conguration
In-swinging door conguration
Hardware Accessory Installation
Troubleshooting
Important Safeguards
1
3
4
5
9
10
11
12
14
15
High-strength, Z-WAVE enabled smart lock for
Commercial applications.
Quick Start Guide
PLACE DSK HERE
HAVEN®LOCKDOWN Z™

Important Safety Instructions
This is the safety alert symbol. It is used to alert you to potential personal
injury hazards. Obey all safety messages that follow this symbol to avoid
possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result
in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation
which, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to yourself and others.
NOTICE is used to address safe-use practices not related to personal injury.
Explanation of Attention Words and Symbols used in this guide
!
WARNING
CAUTION
CAUTION
NOTICE
WARNING HAVEN will not prevent someone from accessing your home, business, or commercial
facility via other means.
HAVEN will not prevent someone from getting through your door if they use special
tools.
HAVEN is designed as a lock to prevent a closed door from being forced open when
blunt forced is used against the middle section of the door near the outside door
handle. Any other entry attempt does not fall under the product denition or purpose
of HAVEN Lock. For instance, a person who uses a special tool to remove the door or
any elements of the door or attempts to cross the barrier of the door through an
opening does not fall under the dened use of HAVEN Lock.
If you experienced a breach attempt with HAVEN installed we recommend that you
replace your HAVEN.
Do not attempt to disassemble unit or remove components that are not explicitly
stated in the installation manual.
Do not press down on the thumb press and locking gate at the same time.
Owner is responsible for providing alternative access to the building in the event of re,
potential smoke inhalation, carbon dioxide event, or other emergency not listed
explicitly here.
Owner is responsible to ensure proper t and correct installation.
Owner is responsible for safety of themselves and others. If you are unsure if this
product is right for you, please consult our Help Team at suppor[email protected] or
other security professional.
Need help? Contact us at [email protected]
1 HAVEN Lockdown

REGULATORY INFORMATION
Use caution when installing HAVEN on a doorway during installation and use.
Owner is responsible for reading and following the operating and safety instructions as well as proper use of the lock.
Wear appropriate protective items during installation to avoid injury.
Do not install near live electrical cords. Ensure installation area is free of wires, cables, pipes, and other objects that may
cause hazards.
Use only the tools referenced in the installation guide. Use of other tools or not following installation instructions may
result in improper installation and decreased functionality.
Owner is responsible for proper use and avoidance of HAVEN as a bump hazard.
Install HAVEN Lockdown on solid core, commercial doors only. Installation on hollow core doors will severely degrade
the lock’s capabilities and void the warranty.
Owner is responsible for ensuring the unit is clean for full functionality and capabilities.
CAUTION
CAUTION
Owner is responsible for providing access to the building or commercial facility. Owner is responsible for ensuring
alternate access into the building when needed.
Owner is responsible for maintaining control of permissions, access control, and accountability of any key fob or
credentialed device that has been shared with the lock.
The unit is designed to act as a deterrent, but should still be used in conjunction with other safety measures. The
unit is intended as supplementary security for use in conjunction with current lock hardware.
HavenLock Inc is not liable for any personal injuries, property damage, economic loss or any consequential damages
sustained as a result of any individual that comes into contact with the lock or attempts to breach it.
Do not consume any area of the unit.
Do not put the unit near sensitive bodily areas.
Do not place ngers near the center locking gate or bracketing hardware while the lock is being used. Severe injury
to ngers could result from getting caught between the locking gate and bracket.
NOTICE To avoid damage to the unit, do not use on wet surfaces or damp locations. The product is designed for indoor use only.
Do not expose to weather elements as this may aect functionality.
To avoid potential damage to your unit, do not simulate a breach. Damage to the unit may aect later functionality.
Owner is responsible for ensuring unit is operating properly. HavenLock Inc expressly disclaims all guarantees, whether
implied or expressed, to include but not limited to tness or merchantability for a particular purpose.
QUICK START GUIDE 2
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
WARNING: Changes or modications which are not expressly approved by HavenLock Inc could void the user’s authority to operate the
equipment.
AVERTISSEMENT: Les changements ou modications qui ne sont pas approuvés par HavenLock Inc pourrait annuler l'autorité de l'utilisateur
de faire fonctionner l'équipement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s
licence-exempt RSS(s). Operation is subject to the following two conditions:
1) This device may not cause interference.
2) This device must accept any interference, including interference that may cause undesired operation of the device.
Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS) d'Innovation, Sciences et Développement
économique Canada. Le fonctionnement est soumis aux deux conditions suivantes:
1) Cet appareil ne doit pas causer d'interférences.
2) Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de
l'appareil.
This system has been evaluated for RF Exposure per RSS-102 and is in compliance with the limits specied by Health Canada Safety Code 6.
The system must be installed at a minimum separation distance from the antenna to a general bystander of xx inches (xx cm) to maintain
compliance with the General Population limits.
L’exposition aux radiofréquences de ce système a été évaluée selon la norme RSS-102 et est jugée conforme aux limites établies par le Code
de sécurité 6 de Santé Canada. Le système doit être installé à une distance minimale de xx pouces (xx cm) séparant l’antenne d’une
personne présente en conformité avec les limites permises d’exposition du grand public
20 Minute - 45 Minute Rating
Test Standard: UL 10C, NFPA 252, CAN/ULC
S104
Guardian Fire Testing Laboratories Inc

Any major malfunction of HAVEN Lockdown caused by a defective part or construction of the unit will be fixed by
HavenLock Inc up to one year from the date of receiving the unit. This warranty only covers the original
purchaser of HAVEN Lockdown. Only commercial use by the original purchaser is covered by this warranty. If
HAVEN Lockdown is installed improperly, used in any way not in accordance with our guidelines, or altered in any
way, this warranty is void. Damage caused by misuse, neglect, or battery malfunction are not covered by this
warranty.
If a HAVEN Lockdown unit is claimed defective by the original purchaser under this warranty, HavenLock Inc may
require the unit to be shipped back to their headquarters or fulfillment center for investigation. The costs
associated with this shipment may or may not be incurred by the original purchaser.
This warranty only covers HAVEN Lockdown. Any compatible accessories made by HAVEN come with their own
warranty and terms. Any other device used with HAVEN Lockdown in any way is not covered by this warranty.
Limited Warranty
Subject to terms and conditions of this warranty, HAVEN provides a one year warranty on the product caused
by manufacturers defects in the mechanical and electronic components of the product. Normal wear and tear,
daily use, and damage to the product not caused by workmanship defects are not covered by the warranty.
What HAVEN Will Do
Upon return of the defective product to HAVEN, HAVEN’s sole obligation, at its option, is to either repair or
replace the Product, or refund the original purchase price in exchange for the Product.
What is NOT Covered
The following costs, expenses and damages are not covered by the provisions of the warranty:
(1) labor costs including, but not limited to, such costs as the removal and reinstallation of product; (2) shipping
and freight expenses required to return product(s) to HAVEN; (3) other incidental, consequential, indirect,
special and/or punitive damages, whether based on contract, warranty, tort (including but not limited to, strict
liability or negligence), patent infringement or otherwise, even if advised of the possibility of such damages.
The Provisions of this Warranty do not apply to Products:
(1) Used for purposes for which they are not designed or intended; (2) which have been subject to alteration,
abuse, misuse, negligence or accident: (3) which have been improperly stored, installed, maintained or
operated; (4) which have been used in violation of written instructions provided by HAVEN; or (5) based on
HAVEN’s examination, do not disclose to HAVEN’s satisfaction non-conformance to the warranty. Additionally,
this warranty DOES NOT COVER scratches, abrasions or deterioration due to use of paints, solvents or other
chemicals.
Additional Terms:
HAVEN does not authorize any person to create for it any obligation or liability in connection with the Product.
HAVEN’s maximum liability hereunder is limited to the original purchase price of the Product. No action arising
out of and claimed breach of this warranty by HAVEN may be brought by the purchaser more than one (1) year
after the cause of action has risen.
Program and warranty claims:
If you encounter issues with HAVEN product or have a claim under this warranty, please contact HAVEN
Customer Service for assistance, repair, replacement or refund of the original purchase price in exchange for
the return of Product to HAVEN.
WARRANTY INFORMATION
3 HAVEN Lockdown
Need help? Contact us at [email protected]
BATTERY INFORMATION & DISPOSAL
Correct disposal of this product: This symbol indicates that this product must not be disposed of with household waste, according to the WEEE
Directive (2012/19/EU) and your national law. This product should be taken to a collection center licensed for the recycling of waste electrical and
electrical equipment (EEE). The mishandling of this type of waste could have possible negative impact on the environment and human health due to
potentially hazardous substances that are generally associated with EEE. At the same time, your cooperation in the correct disposal of this product will
contribute to the efficient use of natural resources. For more information about where you can take your waste equipment for recycling, please contact
your local city office, or your household waste collection service
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ATTENTION/IMPORTANT
RISQUE D’EXPLOSION DE LA PILE, SI CELLE-CI, EST REMPLACÉE PAR UN
MODÈLE/MARQUE NON CORRESPONDANT.
DISPOSEZ DES PILES USAGÉES EN SUIVANT LES INSTRUCTIONS.
800596
UL Standard Tested by a NRTL

Need help? Contact us at [email protected]
INSTALLING YOUR HAVEN LOCKDOWN
4 HAVEN Lockdown
Charging Cable
USB Charging cable used to charge
your HAVEN Lockdown
Power Adapter
120v AC USB Adapter for use with
included charging cable
Included Items:
C
Control Panel
FHand Press
ELocking Gate
Control Panel (inside of shell enclosure under shelf)
1Charging
Push the Reset button (R) through the pinhole to wake the unit from shipping mode. Plug the included
charging cable (USB end) into the included power adapter. Open the HAVEN Control Panel cover (C) and
plug the charging cable into the Charging Port (D). The status indicator LED will flash Yellow every 2.5
seconds when charging. Each lock comes with greater than a 30% charge. You may want to allow HAVEN to
fully charge 6-8 hours before use.
2Cycling the Lock
Cycling the lock a minimum of 10 times prior to installation ensures that the nylon straps inside the lock
are properly stretched and calibrated. During shipment parts can settle and this cycling allows the parts to
“stretch” and maximize their effectiveness. A “cycle” is simply locking and unlocking the lock via the hand
press (F) and lock gate (E). Cycling the lock via the app a minimum of 5 times helps ensure the servo motor is
properly engaged and ready for use.
3Include in Z-WAVE Network
Push the Pairing button (B) to start the inclusion process. See “Network Inclusion/Exculsion” in the Z-WAVE
section for more details. After inclusion, cycle the lock via the mobile app or customer site a minimum of 5
times to ensure proper opertion and servo cycling.
4Connect Hardwire Accessories and Power
Your lock may come with a wire harness (G) protruding from the control panel. This wiring harness is used
for connecting an accessory to the lock. Before you proceed to hardwiring any accessory please follow the
instructions on the hardwire accessory installation page.
D
Charging Port
B
Pairing Button
R
Reset Button (use pin)
A
Status Indicator
Wire Harness
G
Mounting Hardware,
Bracket, & Plate Cover
Hardware is listed on the install
diagram along with included
assembly components, bolts, and
tools required
Included Items:
*NOTE*

Z-WAVE OPERATION
QUICK START GUIDE 5
Network Inclusion / Exclusion
The device can be included in the Z-WAVE network using S0 or S2 Access Control security.
Inclusion can be via standard inclusion, NWI (Network Wide Inclusion) or SmartStart:
• If the Device Specific Key has been added to the controller’s provisioning list, it will be
added automatically added to the network within 5 minutes.
•Setting your controller to include mode (standard or NWI) and momentarily pressing the
Pairing button will add the Haven Lock to the network. If the controller supports S2
security, you will be prompted to enter the first 5 digits of the DSK to complete the
authentication, known as the Pin Code.
• The device can be removed from a network by setting the controller to exclude mode
(standard or NWE) and momentarily pressing the Pairing button. The device can also be
removed by pressing and holding the Pairing until the Red LED Illuminates and then
releasing. This will initiate the Device Reset Locally Command Class. The device will be
removed and all parameters will be reset to default.
Please use this procedure only when
the network primary controller is missing or othwerwise inoperable. controller is missing or
otherwise inoperable.
There are two buttons on the Haven Lock device. A small button (hereinafter referred to as
Reset button ) that is accessed via a small hole and pressed with a paperclip or similar object, and
a larger button (Hereinafter referred to as Pairing button ) that may be operated with a finger
press.
Pairing button is used for network inclusion, network exclusion, and defaulting and removing the
Haven Lock from the network (Device Reset Locally Command Class). Reset button is used to
perform a microprocessor reset.
1. Reset microprocessor: Tap Reset button (with paperclip).
2. Default settings and remove from network: Hold Pairing button until Red LED comes on
and then release (about 10 seconds). Please use this procedure only when the network primary
controller is missing or otherwise inoperable.
3. When controller is in Add or Remove mode, tapping the Pairing button will remove the
node if it’s included in the network or add the node if it’s not. This assumes SmartStart is
not being used to add the node. Details on inclusion/exclusion below.
Button Functions
Haven Lockdown with Z-Wave Plus
This product can be operated in any Z-WAVE network with other Z-WAVE certified devices from other manufacturers.
All mains operated nodes within network will act as repeaters regardless of vendor to increase reliability of the network.
•SmartStart-enabled products can be added into a Z-WAVE network by scanning the
Z-WAVE QR Code present on the product with a controller providing SmartStart inclusion.
No further action is required and the StartStart product will be added automatically within
10 minutes of being switched on in the network vicinity.
•Locate the DSK via the QR code label under the Haven electronics hood adjacent to the
buttons and LEDs. If the controller supports S2 security, you will be prompted to enter
the first 5 digits of the DSK to complete the authentication, known as the Pin Code.
Network Inclusion / Exclusion continued

6 HAVEN Lockdown
1. If the gate is raised manually, Notification Type Access Control, Event 0x01 (Manual lock operation) is sent to the Lifeline then
one second later, a Door Lock Operation Report is sent to the Lifeline.
2. If the gate is lowered manually, Notification Type Access Control, Event 0x02 (Manual unlock operation) is sent to the Lifeline
and then one second later, a Door Lock Operation Report is sent to the Lifeline.
Manual Lock Operation Reports
Battery State and Charging
Association Groups
1. To Lock: Sending command class = COMMAND_CLASS_DOOR_LOCK, command =
DOOR_LOCK_OPERATION_SET, mode = 0xFF (DOOR_SECURED) or BASIC_SET value 0xFF will raise the gate.
Notification Type Access Control, Event 0x03 (RF lock operation) is sent to the Lifeline and then one second later,
a Door Lock Operation Report is sent to the Lifeline.
2. To Unlock: Sending command class = COMMAND_CLASS_DOOR_LOCK, command =
DOOR_LOCK_OPERATION_SET, mode = 0x00 (DOOR_UNSECURED) or BASIC_SET value 0x00 will lower the gate.
Notification Type Access Control, Event 0x04 (RF unlock operation) is sent to the Lifeline and then one second later,
a Door Lock Operation Report is sent to the Lifeline.
Z-WAVE Lock Operation
Battery state is checked upon startup and Battery CC V2 report is sent to the Lifeline Group. Battery is then checked every 5
minutes. A battery report is also sent every 24 hours. Indications and operation are as follows:
1. If battery falls below 25%, Battery report is sent to the Lifeline. One second later, Notification CC sends Power
Management (0x08) event “Charge battery soon” (0x0E).
2. If battery falls below 10%, Battery report is sent to the Lifeline. One second later, Notification CC sends Power Management
(0x08) event “Charge battery now” (0x0F). At this point, the gate will no longer raise but can still be lowered.
3. When charger is plugged in, Battery report is sent to the Lifeline. One second later, Notification CC sends Power
Management (0x08) event “Battery is charging” (0x0C). Yellow LED flashes every 2.5 seconds.
4. When charge is complete, Battery report is sent to the Lifeline. One second later, Notification CC sends Power Management
(0x08) event “Battery is fully charged” (0x0D).
Battery CC V2 support extended information in the Battery Report and can be queried at any time with the Battery Get
command. Additional information about the battery can be retrieved with the Battery Health Get command.
Supports 1 group (#1, Lifeline) with up to 5 nodes. Command classes reported to the Lifeline:
1. NOTIFICATION_REPORT
2. BATTERY_REPORT
3. DEVICE_RESET_LOCALLY
4. INDICATOR_REPORT
5. DOOR_LOCK_OPERATION_REPORT
You can put the Haven Connect Z completely to sleep for shipping or long term storage. This operation clears memory and
resets all network inclusions. You will need to re-include the device once woken up.
Deep Sleep Mode: Press and hold the reset button (with paperclip). While holding the reset button press and hold the pairing
button. Release the reset button first. Then release the pairing button. If successful, you can press the pairing button or toggle
the gate and should not see or hear LED or chirp activity.
Wakeup: Wake the unit from deep sleep by pressing the reset button (with paperclip).
Sleep / Shipping Mode
Sometimes it's helpful to make sure your lock in functioning properly using our quick test mode. To enter quick test mode
press the pairing button three times in steady succession. The LED will flash blue and green, the unit will chirp, and it will go
into a state of constantly flashing blue. Once in this mode, you can press the pairing button to control the gate. Avoid toggling
the gate any faster than once every 4 seconds. To get out of Quick Test Mode reset the unit using the reset button
(with paperclip). Test mode times out after 1 minute.
Quick Test Mode

Name Version
COMMAND_CLASS_VERSION
COMMAND_CLASS_MANUFACTURER_SPECIFIC
COMMAND_CLASS_DEVICE_RESET_LOCALLY
3
COMMAND_CLASS_INDICATOR
COMMAND_CLASS_POWERLEVEL
2
1
3
1
COMMAND_CLASS_BATTERY
COMMAND_CLASS_NOTIFICATION
COMMAND_CLASS_DOOR_LOCK
2
COMMAND_CLASS_CONFIGURATION
COMMAND_CLASS_ASSOCIATION
8
4
4
2
COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION
COMMAND_CLASS_ASSOCIATION_GRP_INFO
COMMAND_CLASS_FIRMWARE_UPDATE_MD
3
3
5
Command Class List (Security: S0 or Access Control)
7 HAVEN Lockdown
Command Class List (Security: None)
Name
COMMAND_CLASS_ZWAVEPLUS_INFO
COMMAND_CLASS_TRANSPORT_SERVICE
COMMAND_CLASS_SECURITY
Version
2
COMMAND_CLASS_SECURITY_2
COMMAND_CLASS_SUPERVISION
2
1
2
1

Configuration Parameters
Parameter 0x04:
Name: Transient Threshold
Description: Impact detect parameter.
Do not adjust unless advised by Haven Lock.
Default: 0x06
Min: 0x02
Max: 0x12
Parameter 0x03:
Name: Transient Debounce
Description: Impact detect parameter.
Do not adjust unless advised by Haven Lock.
Default: 0x02
Min: 0x01
Max: 0x0A
Parameter 0x02:
Name: Gate Operation Minimum Battery Level%
Description: m battery level at which the gate will activate.
Default: 0x0A (10%)
Min: 0x00 (0%)
Max: 0x32 (50%)
Parameter 0x01:
Name: Heartbeat LED interval
Description: Heartbeat (magenta) LED flash rate in seconds.
Set to zero to disable.
Default: 0x00 (disabled)
Min: 0x00 (disabled)
Max: 0x3C (60 seconds)
Parameter 0xCD:
Name: Lockdown Z vs. Connect Z Product
Description: This parameter distinguishes the firmware between the Residential Haven Connect Z and the Commercial Lockdown Z.
For Lockdown, this parameter should be set to 0x02. Residential is 0x01. This parameter drives the product ID reported to Z-wave controllers
and enables/disables the capability of wired control inputs often used in commercial installations.
Default: 0x02
Lockdown ID: 0x02
Residential ID: 0x01
Notification Command Class
Notification Name Notification Name
Manual lock operation
Manual unlock operation
RF lock operation
Power has been applied
Battery is charging
Impact detected
Value
0x01
Battery is full charged
RF unlock operation
Lock jammed
0x02
0x03
0x04
0x0B
0x0A
0x01
0x0C
0x0D
0x0E
0x0F
Type (Value)
Charge battery soon
Charge battery now
Access Control (0x06)
Home Security (0x07)
Power Management (0x08)
All notifications are sent unsolicited.
8 HAVEN Lockdown

9 HAVEN Lockdown
Need help? Contact us at [email protected]
LED AND SOUNDS
3 Yellow, 1 Chirp
3 Green, 2 Chirps
Alternating Green/Red
Solid Red
Device has entered
include/exclude mode
Blue every second
Battery is charging.
Gate closed successfully
Gate opened successfully
Gate did not move to
commanded position
If Pairing button is held for 10
seconds, Red LED will light and the
lock will return to default settings.
Use caution, this also removes
it from the network.
Yellow Every 2.5 Seconds
Reset successful (after pressing
reset button)
3 Yellow, 2 Chirp (After Reset)
Unit is locked and detects an impact
3 Yellow, 1 Chirp (Security
notification)
Impact Detection
Glossary
NWI - Network Wide Inclusion
NWE - Network Wide Exclusion
S2 - Z-WAVE Security Version 2
S0 - Z-WAVE Security Version 1
DSK - Device Specific Key. This is unique to every Z-WAVE S2 device
The impact detection function uses an accelerometer that is tuned using parameters 3 and 4 set in the Configuration
Command Class. When the gate is up and transient threshold (parameter 4) is exceeded, a Home Security (0x07)
Notification, event type Impact Detected (0x0A) is sent to the Lifeline. In addition, the system sends a Door Lock Operation Report
and Access Control Notification to communicate locked status.

10 HAVEN Lockdown
OUTWARD-SWINGING DOOR CONFIGURATION

QUICK START GUIDE 11
IN-SWINGING DOOR CONFIGURATION

HARDWIRE ACCESSORY INSTALLATION
12 HAVEN Lockdown
Y
Y
X
Y
YZ
Wiring harness to accessory (Z)
Cable through hole and grommet (Y)
(exit ability on both sides of side bracket)
Strain relief (X)
W
Accessory attachment
connector (W)
Haven Lockdown Z is equipped with optional wired control capability to support accessories, such as egress,
emergency lock (panic), motion sense and others. The wiring harness contains five conductors:
Short this conductor to gnd/common
to toggle the unit to the unlocked position
(White)
Lock
Conductor Color Description
Unlock
Gnd/common
Gnd/common
+3.3V
(Brown)
(Blue)
(Black)
(Gray)
Short this conductor to gnd/common
to toggle the unit to the locked position
Momentarily connect to Lock/Unlock
for wired control
Momentarily connect to Lock/Unlock
for wired control. Two conductors are
provided for installation convenience of
multiple accessories.
Power line connected to the 3.3V
regulator in the lock. In battery
operation, it is recommended to only use
Haven-approved accessories. In hard-wired
power applications, it is less important to
ensure a tight power budget for accessories.
• Lock and Unlock control inputs are designed for passive normally-open momentary-closed
switches. Switch the control input (either Lock or Unlock) to gnd/common to control the lock state,
and the lock responds on the leading edge of the connection.
• NOTE: If Lock or Unlock is unused, it is recommended to connect the unused wire to ground to
stabilize the unused floating input.
• WARNING: Be careful to ensure the +3.3V connection can never be shorted to gnd/common at any
time. This will significantly affect battery life.
• Possible accessories for this application include a panic button, egress button, and motion sensor.
Instructions for wiring each device will be further detailed in that accessory manual. It is possible
to include your own wall switches and accessories, but contact support to ensure compatibility.
• Remove Lockdown cover to access the inside of the unit.
• Ensure the female side of the wiring harness and connector (W) has proper strain relief (X). A cable
tie, or equivalent, is adequate.
• Install the grommet (Y) into one of the holes in the enclosure on the left or right side of the unit.
NOTE: The backside of lockdown against the door is open-faced. So, it is possible to run wire into
and through the door (if supported) for a clean installation.
Setup

Personal Security
HAVEN Lockdown only works as well as its user. Taking personal responsibility for your own safety is very
important to make HAVEN Lockdown work for you. Our product can’t prevent you from sending a guest pass to
the wrong person. HAVEN Lockdown can’t prevent your phone from being stolen and cannot keep your
password secure. Being proactive and responsible is the best way to protect you and your facility.
Layered Security
The HAVEN Lock is a layered security device. We advise customers to use HAVEN as a supplemental layer in
their security. Relying on a single device or component will lessen the security of your school or business.
HAVEN Lock should be part of a larger security system. It is not a total solution. We suggest using video
cameras, motion sensors, alarm monitoring, and vibration sensors.
Z-WAVE Range
HAVEN Lockdown uses Z-Wave wireless technology to communicate to its control devices like the Smartphone
App, and Hub. Z-WAVE has a theoretical range of 100m (328 ft), but that is all dependent on the environment. If
any object is between the controller and the lock, the effective range of the Z-WAVE signal will drop. When you
use Z-WAVE, you should assume the effective range is 50 meters (160 ft.)
GENERAL NOTES ON HAVEN Lockdown
DISCLAIMER
Use of this guide at your own risk. HavenLock Inc and its parent or partner companies are not liable for any damages to
property or bodily injuries that occur during or after installation. HavenLock Inc assumes no responsibility in providing the
correct tools and accessories needed for installation unless otherwise noted. Use proper protective gear when completing the
steps detailed in this guide. This guide is simply suggestive and not in any way authoritative. Always use your own best
judgment. Incorrect installation or lack of safety precautions can lead to serious injury or death for you or anyone around the
installation area. If you are not comfortable installing HAVEN Lock, we advise you to seek out a professional skilled worker with
construction experience to assist you.
QUICK START GUIDE 13
• Thread the wiring harness (Z) through your installed grommet before any accessory connection.
• Use proper conduit and flex joints across the door hinges to securely route the wire to your
accessory mounting location.
• If you need to lengthen the cable consider these options.
• Cut the harness (Z) to a few inches past the male connector (W) and splice in your own
wiring cables inside the lockdown unit. There is room for an approved electrical
terminal block and/or small enclosure, if necessary. DO NOT cut the female side of the
wiring harness before the connector (W). This ensures that you have the option to
update the wiring harness in the future by replacing the male side of the harness (Z).
• Wire the harness (Z) out of the lockdown enclosure as normal. Splice your own cable
inside your own electrical box or inside one of the accessories, which often have room
enough for wire splicing.
• Strip the necessary wires of the harness according to the wiring diagram of the accessory.
• Connect the accessory to the proper wires, ensuring a strong connection.
• Install strain relief inside the accessory as needed.
• Double check your wiring harness from inside the unit to the accessory(ies).
• After all other connections have been made, complete the connection at connector (W) by pushing
together the keyed connector and screwing down the threaded lock-nut for a solid
mechanical connection.
• Test all accessories
• Replace the lockdown cover.

Below are some common issues you might encounter while installing or operating your HAVEN Lockdown. If you do not see
your issue below, contact us at [email protected].
TROUBLESHOOTING
QUICK START GUIDE 14
If the unit fails to lock/unlock you will need to check the straps and screws nearest the servo motor. Make sure your nylon strap is not
bunched up within the unit. Manually open the locking gate and pull/tug on the open gate to stretch or flex the nylon straps. They could
be kinked up in the gate or one strap could be too tight and need to be loosened. You can also take off the gate cover and pull the
straps with your fingers. This usually evens out the nylon and allows the servo motor to reach its locked position. Alternatively, also make
sure that the screw closest to the servo motor is not too tight. Sometimes if the screw closest to the servo (the left side of the unit when
it is facing the door) is overtightened, the servo can fail to lift when you attempt to lock it via the smartphone app or key fob. If the unit
bows in the wingtips, it is a good indication you over tightened the lock.
Below are some common issues you might encounter while installing or operating your HAVEN Lockdown Z. If you do not see your
issue below, contact us at [email protected].
HAVEN will not turn on or no indication of
power.
Try resetting the device with the pin hole reset button. This action
also generates an LED flash and beep. Make sure you have fully
charged the unit ( Note: Backup batteries are no longer required for
Haven Connect Z). Simply, toggle the gate manually. You should see
an LED flash and a beep. If none of this works, please contact us at
[email protected].
HAVEN will not fit under my door or does not
reach the base of my door.
Be sure to visit our detailed installation guide at https://in-
stall.havenlock.com that will walk you through various scenarios
involving uncommon door and threshold sizes. In most cases this
fixes the situation, but if you still need help, contact us!
How do I turn HAVEN off?
HAVEN is designed to be “always on” so that it is ready to receive
commands from your Z-WAVE network. It automatically uses sleep
and low-power modes to achieve long built-in battery life.
I can’t get the thumb press to work.
The thumb press is designed to be pressed by an adult to prevent
false locking by children. Pulling straight down on the thumb press
will activate the locking gate.
HAVEN Lockdown Z Issues
I need to reset my HAVEN. Can I perform a
factory reset?
See Z-WAVE operation section for more details. Please use this
procedure only when the network primary controller is missing or
otherwise in-op.
Pairing troubleshooting
1. The blue light should be flashing once per second when the
device is in discovery mode.
2. If you controller supports "Smart Start" use that.
3. If you controllers asks about security choose "S2" if it is
supported. Otherwise it can use "S0" if needed.
4. Placing the unit in "Sleep/Shipping Mode" (see manual) wipes the
pairing from the unit. However, only do this if your controller will not
exclude your device through the normal means.
5. Not all Z-Wave controllers are certified or their certification has
lapsed. Please check our supported devices at havenlock.com. You
can search a product's certification status here - https://prod-
ucts.z-wavealliance.org/
Can I use the Haven App in the iOS/Android
stores?
No, Haven Connect Z requires a Z-Wave controller (not provided by
Haven) to work properly. In many cases, those controller platforms
have mobile apps and other integrations that can operate Haven
Connect Z, once connected.
What if I lose my DSK (Digital Security Key)
This is your unique security key for your lock. Haven will never ask
for your security key. Although haven makes no representation that
we will be able to restore your security key, contact support and we
will do our best effort to discover the key.

The Z-Wave™ word mark and logos are registered trademarks owned by Silicon Laboratories, Inc. and its subsidiaries and any use of such
marks by HavenLock, Inc is under license. Other trademarks and trade names are those of their respective owners.
Charge low batteries immediately. HAVEN Connect’s main battery lasts for 3-5 months on a single charge under normal use. Please charge
your unit every two to three months.
Protect your password. You are responsible for your own security. HAVEN Connect Z is not a replacement for personal responsibility. Do
not share your password with anyone you do not trust or know well. To be safe, do not share it with anyone.
Who is getting access? See the Z-WAVE provisioning steps.
Make sure to turn on notifications in your Zwave controller app as well as your smartphone settings. This will help you keep track of any
changes that occur to your HAVEN Lock.
USER MANUAL 15
IMPORTANT SAFEGUARDS
®
HavenLock Inc.
Patent Protected: European Patent Number: 3,194,692
Nashville, TN
www.havenlock.com