Turbolock TL-100 User manual

In order to continue serving our customers and providing the best products, our
product information including our user manuals may receive updates from time to
time. Please check our website for the latest user manuals and product materials. Ver. 041118

www.turbolock.com
Customer Service: 855-850-8031

Section 1
Information & Safety Warnings 4
1.1 Introduction 4
1.2 Safety Warnings 4
1.3 Disposal at End-of-Life 5
Section 2
Package Contents & Overview 6
2.1 Contents 6
2.2 Overview 7
2.3 Battery Information 8
Section 3
Installation (Retrot) 8
3.1 Pre-Installation 8
3.2 Main Installation 11
Section 4
Installation (New) 13
4.1 Pre-Installation 14
4.2 Main Installation 19
Section 5
Using the Lock 21
Section 6
Keypad Passwords 23
6.1 Changing the Admin Password 23
6.2 Adding User Passwords 24
Section 7
Using the MIFI Cards 24
Section 8
Using the Passive Function 25
Section 9
Using the Mute Function 26
Section 10
The Turbolock App 27
10.1 Installation 27
10.2 Pairing 28
10.3 Generating & Converting 29
Keypad Passwords
Section 11
Resetting the Lock 30
Section 12
Maintenance 31
Section 13
Troubleshooting 32
Section 14
Warranty 34
14.1 Violation 34
14.2 Information 34
Table of Contents

4TurboLock TL - 100
Section 1
Information & Safety Warnings
1.1 Introduction
This user manual will guide you through the functions and usage of your TurboLock TL-100 Smartlock. It is important that you follow
all instructions and regard all notes that appear throughout this manual. Consult this manual before you attempt to use your lock. If
you have questions not answered by this manual or are in need of repair or non-routine service, contact customer service at 855-
850-8031. Before contacting customer service, please have your purchase information ready as this may be needed during the call.
This information may be recorded below.
Date of Purchase:
Place of Purchase:
1.2 Safety Warnings
When reading this manual, note these icons:
Notes with this icon MUST be read, understood, and obeyed to prevent injury or damage etc.
Notes with this icon include relevant information.
Overall Usage
• Never insert objects into the lock other than batteries as described in this manual.
• The lock is not a toy. Do not leave children unsupervised around the lock.
• Verify that all parts of the lock are accounted for. If any part is missing, contact customer service.
• The lock is best suited for standard doors made for buildings within the US.
• Use only the parts included in the original packaging or received from TurboLock.

TurboLock TL - 100 5
• Replace the batteries after receiving the lock’s low battery notication.
• Only use clean water, mild cleaner, and soft, non-abrasive cloth when cleaning.
• Never submerge the lock or any of the lock’s components.
• Never apply any cleaner directly to any part of the lock.
• Do not let water and liquids get into the lock’s electric parts or battery compartment.
• Objects should not be hung from the lock’s handles at any time.
• Installation surfaces must be level. Do not install on doors or surfaces with any type of deformity as gaps or
warping may cause the lock to malfunction or fail to operate entirely.
• Old and new batteries as well as batteries from di󰀨erent brands may not be mixed.
• Use only four AA batteries.
• Use the lock only as described in this user manual.
• If the battery compartment or surrounding parts are damaged, do not use the lock.
1.3 Disposal at End-of-Life
This product must not be disposed of by incineration, landlling, or mixing with household trash. Improper disposal of the battery
contained within this product may result in the battery heating up, rupturing, or igniting which may cause serious injury. The
substances contained inside the battery present chemical risks to the environment. The recommended disposal for any TurboLock
TL-100 Smartlock at its end-of-life is to dispose of the entire unit at or through an e-waste recycling center, program, or facility. Local
regulations and laws pertaining to the recycling and disposal of certain batteries and/or products containing them will vary according
to country, state, and local governments. You must check laws and regulations corresponding to where you live in order to properly
dispose of the battery and/or unit. It is the user’s responsibility to dispose of their waste equipment properly with accordance with
local regulations and laws.
For additional information about where you should drop o󰀨 your batteries and electrical or electronic waste, please contact your local
or regional waste-management o󰀩ce, your household waste disposal service, or your point-of-sale.

6TurboLock TL - 100
Section 2
Package Contents & Overview
2.1 Contents
Inside Section 1x
Outside Section 1x
BMHA Latch 1x
Adjustable Latch 1x
Plate 1x
Silicone Backing 2x
MIFI Cards 2x
Pegs 4x
Mounting Screws 4x
Inside Screws 3x
Latch Screws 2x
Strike Screws 2x
Strike Plate 1x
Strike Box 1x
Spring 1x
Latch Pins 2x
To purchase additional keycards,
visit www.turbolock.com.
Strike Plate & Box
Battery Compartment
(Batteries not included.)
Reset Button
Battery Cover
Outside Section Inside Section
MIFI CardsSilicone Backings Plate
Mounting Screws
Latch Pins
Spring
Inside Screws
Latch Screws Strike ScrewsPegsLatch Assembly

TurboLock TL - 100 7
2.2 Overview
See the next section for installation information.
Keypad
Outside Section
(Front View)
Outside Section
(Back View)
Micro USB Port
Handle
Button
Peg Openings

8TurboLock TL - 100
2.3 Battery Information
The lock requires four standard or rechargeable ‘AA’ batteries which will be stored inside the back of the lock. New batteries should
be installed as soon as possible after receiving any low battery indication. When the notication begins, the lock will only have
enough power for approximately 50 times before the batteries are fully depleted. This indication can be received from the app or the
lock itself; the lock will beep after being unlocked. Expected battery life is approximately 365 days.
Section 3
Installation (Retrot)
This section details installation steps needed if you are installing the TL-100 on a door with a single cutout already
made. Replacing an older xture with a newer one is known as a retrot. If your door has never had a lock or doorknob
installed or otherwise has no cutout, please skip to page 13.
• For easier installation, have another person help to hold the lock etc.
• Remove all parts of any old lock before installing the TL-100. In some cases, the old strike plate and/or box may be used.
• For your convenience, installation instructions are broken into segments. Read and follow the instructions for both Pre-
Installation and Main Installation.
• If your door happens to have two cut-outs, check the clearance between the two. Make sure there is enough distance so that
you may seal o󰀨 any extra opening.
3.1 Pre-Installation
KEEP DOOR AJAR. At all times during, before, and shortly after installation, keep the door open. If the lock is
incomplete or improperly installed, and the door is then closed, the lock and/or door may become stuck.

TurboLock TL - 100 9
Part 1 Installing the Latch
Step 1. Insert the latch into the hole and check it. The latch’s plate should sit ush against the edge of the door. (Fig. 1)
If there’s too much space behind the latch or if it’s sticking out of the door, the latch should be adjusted. If the
latch needs adjusted, move to Step 2. If it doesn’t need adjusted, skip to Step 3.
Step 2. Hold the front of the latch and the square opening from both sides, pull or push to extend or retract the latch’s
end as needed. (Fig. 2) Insert the latch back into the door.
Step 3. Check the latch’s bolt and make sure the rounded side faces in or out according to the way the door swings.
(Fig. 3a & 3b)
Step 4. Add 2x latch screws and use a screwdriver to secure them. (Fig. 4)
Part 2 Installing the Strike
In most cases, the existing strike plate and setup can be used. If you wish to use the one included with your lock, skip to Part 3
on pages 15-17.
(Fig. 2) (Fig. 4)
(Fig. 1) (Fig. 3a)
Rounded
side
(Fig. 3b)
Rounded
side

10 TurboLock TL - 100
Part 3 Installing the Pegs
Locate the four holes around the main part of the lock. Screw the four
pegs into the holes to attach them to the lock’s outside section. (Fig. 5)
Part 4 Adjusting for Door Orientation
With the door open, check it from the front and/or outside of the room.
The handles should be oriented di󰀨erently depending on whether the
lock will be on the left side or right side of the door.
Step 1. On the back of the outside section, press and hold the
button to turn the handle as needed. (Fig. 6a) On the
back of the inside section, press and hold the button to
turn the handle as needed. (Fig. 6b)
Outside Section (Back View) Inside Section (Back View)
(Fig. 6a) (Fig. 6b)
Right Side
Door
Left Side
Door
(Fig. 5)
Button Button

TurboLock TL - 100 11
Step 2. On the back of the outside section, use the square
latch pin to turn the center mechanism so that the
arrow is pointing up. (Fig. 7)
Step 3. Remove the latch pin.
3.2 Main Installation
Step 1. Start with the outside section. Feed the cable under the latch
and thread two of the pegs through the latch; the upper and
lower pegs should be above and below the latch. If
needed, have someone hold the door itself or hold
the outside section at against the front of the door.
(Fig. 8)
It’s highly recommended to leave the door open
during installation.
(Fig. 8)
(Fig. 7)
Arrow

12 TurboLock TL - 100
Step 2. Match the four holes in the silicone backing and the
plate to the four pegs in and around the latch. Make
sure the plate’s bolts face outward then use the 4x
mounting screws to fasten everything together. (Fig. 9)
Do not over-tighten these screws as this may
damage the lock.
Step 3. Add the spring and square latch pin into the lock’s
center mechanism. (Fig. 10a & 10b)
Note, each latch has a di󰀨erent latch pin. (Fig. 10)
(Fig. 9)
Bolts
Silicone
(Fig. 10a)
(Fig. 11)
(Fig. 10b)

TurboLock TL - 100 13
Step 4. Plug the cable into the inside section via the white connectors. (Fig. 12)
Step 5. Position the inside section over the plate and use the 3x inside screws to fasten it to the door. (Fig. 13)
Step 6. Add batteries to the compartment then slide the cover over it. (Fig. 14)
Step 7. The lock should now be ready to use. It’s highly recommended to use the default password and the app to test the
lock to make sure it works before closing the door. See Section 6 for information on the default admin password. See
Section 10 for information on the app.
Section 4
Installation (New)
This section details installation steps needed if you are installing the TL-100 on a door without a cutout. If you are
using the TL-100 to replace an old lock or if your door otherwise already has a cutout, please go back to page 8.
• For easier installation, have another person help to hold the lock etc.
• For your convenience, installation instructions are broken into segments. Read and follow the instructions for both Pre-
Installation and Main Installation.
(Fig. 13)(Fig. 12) (Fig. 14)

14 TurboLock TL - 100
4.1 Pre-Installation
Part 1 Making the Opening
Step 1. Using the provided template, mark the locations for the centers of the backset
and the latch hole.
Step 2. Bore a 54mm (about 2” or 2 1/8”) hole on door face, then drill a 25mm (about 1”)
hole into the edge of the door so that it intersects with the larger hole.
• When drilling the 54mm (about 2” or 2 1/8”) hole, it’s recommended to drill
from both sides of door to stop the wood from splintering.
• It may be easier to drill the 54mm hole with a hole saw bit (not included).
• It may be easier to drill the 25mm hole with a hole saw bit (not included)
or a 7/8” spade bit (not included). If using a spade bit, do not drill at high
speeds as this may tear out extra wood and damage the door.
Part 2 Installing the Latch
Step 1. Insert the latch into the hole. Using a pencil, mark a line around the edges of the
latch to use as a guide. After marking each side, remove the latch. (Fig. 15)
Step 2. Chisel about 3mm (0.1”) deep or until latch plate sits ush with door edge. (Fig. 16)
During chiseling, it’s highly recommended to stop and reinsert the latch every
once in a while to see if it sits ush. If not, chisel a little more and check
again. Be careful not to chisel too deep otherwise the lock may not function
correctly after installation.
2” dia. hole
7/8” to 1” dia. hole
Backset
Latch Hole
Side Hole
(Fig. 15)
(Fig. 16)

TurboLock TL - 100 15
Step 3. Insert the latch into the hole and check it. The latch’s plate should sit ush against the edge of the door. If
there’s too much space behind the latch or if it’s sticking out of the door, the latch should be adjusted. If the
latch needs adjusted, move to Step 4. If it doesn’t need adjusted, skip to Step 5.
Step 4. Hold the front of the latch and the square opening from both sides, pull or push to extend or retract the latch’s
end as needed. (Fig. 17) Insert the latch back into the door.
Step 5. Check the latch’s bolt and make sure the rounded side faces in or out according to the way the door swings.
(Fig. 18a & 18b)
Step 6. Add 2x latch screws and use a screwdriver to secure them.
Part 3 Creating a Mortise & Installing the Strike
Step 1. Push the door until nearly closed and check where the latch’s bolt
touches the frame.
Step 2. First, use a pencil to mark the horizontal center of the latch on the
door frame.
(Fig. 17) (Fig. 19)(Fig. 18a)
Rounded
side
(Fig. 18b)
Rounded
side

16 TurboLock TL - 100
Step 3. Open the door again and extend the line over the edge of the door
and inside the frame.
Step 4. Measure the inside of the frame. Determine and mark the halfway
point. From this point, use a ruler to draw a line straight down so that
it intersects the existing line.
Step 5. Use a 7/8” (22.2mm) spade bit and a drill to make two partially
overlapping holes about 0.6” (15mm) deep centered both above and
below the center line. If needed, use the chisel to make the hollow
(aka “mortise”) more square. Note, if you choose to use the strike
box, you may need to chisel slightly deeper.
If using a spade bit, do not drill at high speeds as this may tear
out extra wood and damage the door or doorframe.
Step 6. Hold the strike plate over the mortise. Using a pencil, mark a line
around the edges of plate to use as a guide. After marking the
straight edges of the plate, remove the plate.
Step 7. Chisel about 1.5mm deep or until strike plate sits ush with door
frame. Note, if you choose to use the strike box, you may need to
chisel slightly deeper.
During chiseling, it’s highly recommended to stop and check to
see if the strike plate sits ush in the doorframe over the strike
box. If not, chisel a little more and check again. Be careful not to
chisel too deep otherwise the lock may not function correctly after
installation.

TurboLock TL - 100 17
Step 8. Position the strike and strike box, then use a pencil to mark the center
points of the screw openings in the strike plate. Set the strike and strike
box aside and drill two small holes at each center point.
Step 9. Position the strike and strike box. Add the 2x strike screws and use a
screwdriver (not included) to secure them.

18 TurboLock TL - 100
Part 4 Installing the Pegs
Locate the four holes around the main part of the lock. Screw the four
pegs into the holes to attach them to the lock’s outside section. (Fig. 20)
Part 5 Adjusting for Door Orientation
With the door open, check it from the front and/or outside of the room.
The handles should be oriented di󰀨erently depending on whether the
lock will be on the left side or right side of the door.
Step 1. On the back of the outside section, press and hold the
button to turn the handle as needed. (Fig. 21a) On the
back of the inside section, press and hold the button to
turn the handle as needed. (Fig. 21b)
Outside Section (Back View) Inside Section (Back View)
(Fig. 21a) (Fig. 21b)
Button Button
(Fig. 20)
Right Side
Door
Left Side
Door

TurboLock TL - 100 19
Step 2. On the back of the outside section, use the square
latch pin to turn the center mechanism so that the
arrow is pointing up. (Fig. 22)
Step 3. Remove the latch pin.
4.2 Main Installation
Step 1. Start with the outside section. Feed the cable under
the latch and thread two of the pegs through the
latch; the upper and lower pegs should be above
and below the latch. If needed, have someone hold
the door itself or hold the outside section at against
the front of the door. (Fig. 23)
It’s highly recommended to leave the door open
during installation.
(Fig. 22)
Arrow
(Fig. 23)

20 TurboLock TL - 100
Step 2. Match the four holes in the silicone backing and the
plate to the four pegs in and around the latch. Make
sure the plates bolts face outward then use the 4x
mounting screws to fasten everything together. (Fig. 24)
Do not over-tighten these screws as this may
damage the lock.
Step 3. Add the spring and square latch pin into the lock’s
center mechanism. (Fig. 25a & 25b)
Note, each latch has a di󰀨erent latch pin. (Fig. 26)
(Fig. 24)
(Fig. 25a)
(Fig. 26)
(Fig. 25b)